I had a couple Amazon returns to take care of before the by date. I found this UPS Store in the high desert and they were still open until 6:00 PM so I was on my way. Got here in a knick of time. There was 15 mins to spare, however, 8 people were ahead of me. I only saw one lady behind the counter. I wasn't worried... I was already in the door LOL. While I was waiting, I was looking around... a pretty standard UPS store with personal mailboxes, stationeries, different sizes of boxes, shipping stuff, and more. Within a few minutes, the line started to move really fast... I said cool. Then I noticed another lady was behind the other side of the counter had came to the rescue. Thank you! After I got up to the counter, the transaction was done in less than 1 minute. Thank you UPS for great friendly staff and fast service! I shall be back to this location should I need future UPS services. Btw, just a suggestion, maybe one day, there can be a self service returns drop off kiosk. read more

The UPS Store - Shipping Centers Near Me - Hesperia, California

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Great service every time I stop by. Sarah is always very helpful and greets everyone who walks in. They have everything you need for shipping. They also have notary services. read more

The employees are so very pleasant, helpful, professional and efficient. I've used this UPS Store for years!

The notary service is amazing and helpful. Thank you, ladies! P.S. the graphic artist they us has a great sense of humor.

I went in before closing and I was returning a torn box with a big dog kennel that FedEx dropped off with missing items from their carelessness. Arlene R and Sarah helped me tape up the box that Amazon said was ok to return ,especially after I expressed concern that the box wasn't shippable for return . These ladies made it possible for me to return my item even though the box wasn't salvageable but they took the extra time to box up my item . I appreciate you ladies for taking the time to make my experience with my return so smoothly and ensuring that I was ok with my return. I wish more people had the same customer service great job ladies ! read more

UPS is a joke, the delivery service is fraudulent. The drivers do not care about your packages. They have always thrown my packages over the fence. And when I for a pick up, they deny it. They said it's too late to change for a pick even before the package was delivered. Pathetic! I hope UPS realize how stupid they are and make changes to better connect with customers. read more

I DON'T RECOMMEND THIS UPS STORE IF YOUR PACKAGES ARE IMPORTANT TO YOU! This is the second issue I have had with this UPS Store. MY ENVELOPE WAS OPEN AND EMPTY! This wasn't a closed box, but a envelope with no weight at all! They had an acceptance tag on it that said it was delivered in good condition. The manager said he would tell his employees to do better. HOW! do you accept an obviously, open and empty package for your customer? The whole purpose is for them to receive packages for the customer. THE MANAGER SAID TO TAKE IT UP WITH AMAZON! Why did they accept an empty package? The employee said he just takes them and labels them he doesn't have time to check to see if there is anything in an obviously open and empty envelope package!!!! I have this address on all my business items but will be looking for a new mailing option. I don't have to take this My first issue was them letting the delivery person take the item back they said they delivered. I got the ticket, went to the counter and they couldn't find a time-sensitive item. Later, after investigation, it was delivered. What kind of training, is being given? THESE EMPLOYEES AND THE MANAGER JUST DO NOT CARE! read more

The UPS Store - Shipping Centers Near Me - Hesperia, California

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Employees are very helpful , location is super clean, their customer service is really good

Rude employees working there in the mornings always with an attitude and condescending tone. Do better

Good store! Follows COVID-19 protocol. They need to add shading outside or suggest to cooperate it's too hot out there.

They apparently close there cimputers before 6pm. By 6:01 everything shut down no lead way for package pick up. I will admit my delivery time was by 9pm so i was thrilled to see it arrived early. They allowed the 1 person in front of me in but said no to me. Just a suggestion, businesse shouod not turn down business and turn away customers. Just feels bad for biz. read more

True five-star service! This is a family owned business and I have been coming here for approximately two years now. The owners and staff are professional and have always helped me with anything I asked pertaining to shipping. Highly recommended. read more

The UPS Store - Hey look, to UPS trucks at the UPS store - Shipping Centers Near Me - Hesperia, California

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Really nice guy, named Angel, helped me with my live scan fingerprints. He's polite and proficient and a hard worker. Way better experience here than some other UPS stores. read more

Do not use this place... I dropped off a package on July 24 at 4:11PM and it never made it to it's shipping location... TRACKING NUMBER says it NEVER left this store... they do not even seemed concerned about it... they keep passing the buck saying the DRIVER must not have scanned it.... BULL S--T... I just started an investigation through UPS... Beware using this place there must be a thief lurking around waiting for anything of value... Whether it's an employee or somebody that was in the store, I sure as hell hope they get caught. read more

Their worker warned me about their packages possibly being lost being left here and it's what happened, F**CK THIS UPS LOCATION.

This store is a complete joke! Never ever have I been charged 4.50 to just send a email from my phone to them to print a label for shipping. I mean man I know your business is hurting but that just plan and simply outrageous to charge for a email on top of everything else! read more

The older lady with the short hair is always super helpful! I'm sorry I did not get her name! She helped me save a couple bucks by not having a bunch of extra space in a box, we were sending a box of gifts to my brother in law for his first baby and at times like these it's important to have help such as this! It's much appreciated! Thank u so much! read more

I came in today to open a business mailbox and I as I walked out my business partner said he had done the same. So I turned around to cancel my box and I waited around while they reached the owner. The woman said the owner couldn't refund me because he couldn't take the box off to rent it again - so they couldn't cancel it. Does that even make sense ? We have had P.O. Boxes for years and never heard such thing. It wasn't even 20 mins when I tried canceling it . I ask for a call back from the owner and still haven't heard from him. read more

I give the store a piss poor service, their manager with the stupid red Pippie Long Stocking braids makes rude comments, when their employees make errors and don't ask the right questions, and then try to double charge you again, piss poor service. Specially the girl at the register with the tank tattoo on her arm, she's got a bitchy attitude. And can't remember shit!! read more

Rude cashiers that look very unwelcoming. Second time doing business at this location and I have one be returning.

First off, I didn't even know this particular location existed only because it's not easily visible from Main Street. I regularly receive several boxes each week and was visiting another UPS Store. That store was a bit fussy, so I searched for another. This UPS Store (on Main Street), is top notch. Both my husband and I have each picked up boxes at this store on different times and days. Before I provided a rating, I wanted to visit them more than once or twice to verify that it wasn't just a "fluke" that they were good. Staff at this location is always friendly, helpful and courteous. They have even helped load the boxes into my car. The boxes were not heavy by any means, it was simply a service they offer. Fantastic service. Highly recommend. read more

Very rude and unhelpful. Closes to me but will take my business to a different location. This is a franchise location and will charge you more than ups. read more

Great service....always. Got what you need. Parking always available. It's my go to store for these kinda things.

This UPS Store is the only one I go to. My duties usually involve scanning documents or faxing documents. The ladies are always very helpful and quick to help you. They have a cheery disposition most of the time. They are very organized and communicate well with each other. I have never had a bad experience with them. I'm a loyal customer to the end. read more

Went here to return my AT&T Internet and TV service equipment. The two workers there (Ligia-manager and Tracy) were very friendly and helpful. They knew exactly what to do with the equipment and did it quickly. I wasn't charged a dime, I believe that's because of the att deal they have. read more

This store is great. I highly recommend them for shipping, mailbox and printing. I have been coming here for years now. When I originally opened my business mailbox here I picked this store because of the service. I drive by another UPS store every time I go to pick up my mail, but the customer service is worth it. Recently, I had some printing done, a banner, and am very pleased. read more

I had a frame that needed to be shipped to me with the United States flag in it and a certificate in my Dads name that was flown in Afghanistan during a combat sortie. I was so nervous that the person packaging it wouldn't do a good job and it would be broken in shipment. When it arrived I expected the worse. Chris did such an amazing job that I didn't need to worry about anything. It was perfect when I opened it. Thank you Chris for taking the time to do an amazing job. Your professionalism shows. I highly recommend this UPS Store #6396 in Hesperia. read more

The employees here are always so friendly and knowledgeable about their products and services. I appreciate the fact that they really know their job and preform their duties well. Every time I'm in there I get nothing less than superior service. I shop here for Christmas gifts too. I know you're thinking what??? But it's true; they have the coolest stocking stuffers in town!! read more

I was just at this store this morning and the service is horrible the person who was working, not sure if it was a man or women was rude to say the least but I did notice he/she was awfully nice to the two white customers that were there. They also need to update the front store printer. read more

This store is by far the most helpful business. I have been in there at least 4 times and have always found their staff to be friendly & helpful. I was there on Tuesday Dec 1 @ 10:19 am and I wish I could remember the young associate that assisted me in the shipment of breakable glassware. Not only was she helpful, pleasant, and knowledgeable but took her time with me, which I really appreciated. I recommend this UPS Store to everyone. read more

This store has always been friendly and kind. They usually have my mail ready for me before I even walk in the door. The ladies are always sweet to me and even when I was a couple mins late they still helped me. I give this store a serious thumbs up for a great job. Well done!!! read more

On Oct 1st I came into this location to drop off a package. There was 2 ladies there. The one that helped me had long black hair and let me tell you about her. I came in and when she saw me she rolled her eyes and said can I help you? I recently moved here so I don't want bad blood with anyone but this lady was so rude. My package wasn't closed so I asked her if she can close it for me. She rolled her eyes again and made a sound and taped up my box. She said Do you want a receipt? I said yes! Once again she made a noise like frustrated with me. Then I said Thank you and she ignored me and said NEXT! I stayed to look at some little cards they have and she was super nice to her. Maybe it was because the girl that was next was white! I'm driving farther to drop off my packages from now on! Can't come to a store where I'm not welcomed. read more

Be Aware!!! I dropped off a package for USPS to this UPS store as they told me they accepted items and gave them to a USPS driver daily. 4 days later and my package had not been scanned in or accepted by USPS. The ladies at this UPS store were rude and said USPS had picked up all the packages and to contact the post office. I contacted the post office. They had never received the package. On a last whim I called the UPS hub in Victorville where I was lucky to locate my package!! The workers here are rude and made no attempt to help me. I will NEVER go to this business again!!! read more

I love this ups store the lady that works there is always very helpful. The selection of services make it so convenient .This morning she was having trouble with the computer being down she explain to all the customers what was going on ,you don't mine waiting if you are told what's going . It was a short wait. read more

The ladies working the counter were terrific!!! I had two huge raffle baskets to ship & they worked to get them in one box packed nice & tight & out the door in time. Friendly, efficient & helpful. That's what customer service is all about. read more

I had to send faxes for divorce, the fax on the other end was kicking back feeds. But Ligia the manager was so patient and nice and helpful. The service was upmost A+. Thank you. Joan C. read more

I love this little store. What don't they do here? The customer service is the best. The young blonde gal who works here is underpaid I'm sure. She is a very hard worker, doing 5 things at once. If I was a business owner I would steal her in a heart beat. She acknowledges you when you walk in, with a smile; if she can't get to you right away she advises you she'll be right with you; she moves from customer to customer quickly and efficiently. I have total trust and confidence in this facility but mostly on the clerks here. read more

Needed to ship out an Apple product for repair, they knew exactly what to do, I gave them the repair number, they pulled my info and packed the item all in under 3 minutes. ONLY complaint about UPS stores is they charge you $1 just to tape a box up for you, really? what does a roll of tape cost you... and they close Sundays read more

SO helpful here. I came to print and fax some very important documents. She printed four sheets out for me that I emailed to the store. I thought I had everything that I needed, but I still had to leave and retrieve a direct deposit sheet from the Bank of America down the street. She was able to suspend my transaction so that I wouldn't have to pay twice. I only had ten dollars with me, so I was worried that I would over spend. My total came out to seven something. That's for 4 print outs and 4 pages to fax. I forgot how much printing is, but I do know that 1 page to fax is $1... Pretty pricey, if you ask me. The woman helping me, I wish that I remembered her name, but she was skinny, middle aged, shorthaired brunette/strawberry blondish, high pitched voice, mentioned that they are "always willing to work with you" when it comes to your payment. read more

Our experience with the Hesperia and Apple Valley stores has been very positive. We are most often greeted by name when we enter their store. We have a mail box there. The service is excellent and if we have a package, we always get a call to let us know it's arrived. Since we have a box there we get discounts for services. We highly recommend using the UPS store instead of the Post Office. read more