Rob the mgr,Brad & Vincent are great. They take good cars. They help & look out for people trespassing & loitering

Americanvalet.com at Heritage Square parking in Flagstaff Arizona is absolutely worthless. My wife made the mistake of using the QR code that was posted on the wall in the parking lot to pay for her parking. She thought she had done everything correct and we went to an appointment with a nearby law firm. When we returned about 30 minutes later, they slapped on a non visible boot and an unreadable notice on our vehicle. My wife used the kiosk to pay them again and got a kiosk receipt. Then we drove and heard a loud clunk clunk, causing damage to our tire. My wife went to another website where she had to pay $160 to get the five digit code to the combination for the boot. We tried to contact americanvalet.com using two separate phone numbers, but nobody answered our call and nobody called back. in addition, we looked all over the parking garage at Heritage Square in downtown Flagstaff and there was no parking attendant to be found anywhere! This company is a bunch of greedy bastards who don't care about anything but taking your money and making your life miserable! The city of Flagstaff should boot them out and get a parking service company that is customer friendly. read more

American Parking and Services - Photo of the barely readable notice that a boot was attached to the vehicle. All phone numbers for Americanvalet.com are worthless!!! - Valet Services Near Me - Phoenix, Arizona

I've been going to Mayo Clinic for quite some time now and the valet staff is amazing. they are a best part of my time there. They make the parking easy and make sure we have nothing to worry about for after hours. I can take care of what I need to and not have to worry about where to park and I know my car and belongings are left in good hands. Thank you Valet at at Mayo Clinic!!! read more

The valet guys at The W are beyond rude and arrogant!! Seriously, get over yourselves!! I can't believe The W would have these guys represent them. Horrible!! At least on this evening. If they didn't charge for valet, no one would tip them!! read more

My car had, unfortunately, been damaged when being parked at MAYO Clinic/Hospital in Phoenix. Since I had been scheduled for surgery and could not take care of this matter myself, I encountered with American Valet Services' Management an unbelievably prompt and efficient customer care help. If there would be more stars available to give, I would have been gladly to do so and award more stars for this company's excellent service and owning up to their responsibility. read more

We were visiting Flagstaff. Parked in a American Valet lot. Didn't realize it was a pre pay lot, multiple signs do not make it clear. Parked for 2 hours, returned and there was a boot on the car. Had to pay $160 to remove, ticket was $100. Absolute highway robbery for what was supposed to be $6. First, I think it's fraudulent to not "in bold" signage to indicate that it is prepay or your car will be booted. 2nd, $100 for a parking ticket is ridiculous. Even cities that need ticket money for revenue charge a typical $30-50 for a regular parking ticket, but $100 is messed up. We have no lots like this in our area, was totally blindsided. We are going to try and fight it but I expect with this type of greed, they will not budge read more

Don't know which office this guy is from but the guy doing valet at Honor Health Deer Valley Hospital needs an attitude adjustment as he was very rude not only once but twice! When He brought me my car both times, he looked down at the dollar tip I gave him like "that's all your going to give me"? How rude!! Today when he did the same thing, I told him "don't do that, that's very rude". He then also did the same thing to my friend! Maybe we should have skipped the tip altogether!! read more

American Valet's Shuttle Service at Dignity Health is awful. Employees walking in 120 degree heat and they never run shuttles per their contracted schedule. Yesterday, the hottest day of the year, no shuttle at all. Employees of Dignity Health standing out in the Sun, that's right the stops for pick ups in employee lots have no overhead coverage, with no shuttle running. The contract Dignity Health has with American Valet should be torn up. An employee is going to die of heat stroke and Dignity is putting their employees at risk because of inadequate parking and contracting services to this company. read more

We received a $160 fine for being 20 mins late. I was intending to pay for the additional time if necessary but they had already booted my car. I called to get support and the person who answered (Aaron) was extremely rude and was unable to help me reach a manager. This garage is poorly managed, they rob your money with no hesitation. Terrible experienc! read more

From hotels and restaurants to private residences, I've used American Valet dozens of times since I've moved here 2 yrs ago. They're very professional and do a great job. The prices are reasonable too....when you have to pay, it's typically $5 to get your car parked...not bad. I always leave a few bucks in my ashtray compartment to see if it gets stolen and it hasn't happened once with these guys. When I'm in need of hiring a car valet company, they're the first and only people I call. Return Factor - 90% read more

This company is trying to bring up a court case against my friend who was hit on her bicycle by a valet driver leaving a parking garage. She was in the hospital for a day and the company is refusing to pay all medical expenses. The driver who hit her was valeting a car for Dignity Health. He did not tell the person who owned that car that he hit a girl on her bike who was heading to class with it. Terrible. And the fact that Dignity Health is associated with it is laughable. read more

I've used this service at the Chandler Regional Medical Center twice in the past week. Love these guys and the service they provide. They are cheerful, polite and fast- all in the summer heat. Can't recommend them enough! read more

Make sure to see them out at the Dbacks games. John Freyermuth is the best!

Booked American Valet for a function at my boss's residence this past weekend. The quote to reservation process was a breeze! The team reached out to me on the day of the event to ensure we were aligned and to let me know all was in good hands. I was worried about the storm, but they brought along their own pop-up tent and even some courtesy umbrellas! The staff on site was on time, professional and did a fantastic job with guests and the weather! It was a huge success and so nice not having to stress about anything having to do with this first and last impression of the event! THANK YOU!!! read more

This company is irresponsible and is just out to make money at the risk of peoples safety. We parked in their lot last night in Flagstaff and as two old ladies with previous broken bones, their lot was so full of ice we couldnt get to the pay booth. We ate at a restaurant that paid for parking in that lot, but when we came out our car was booted and we had to pay $100!!!! This is wrong on so many levels. I will keep posting negative reviews read more

I use this company every week at the Mayo Clinic Hospital in Phoenix. They are always fast and everyone is super friendly! It makes it so easy for my mom and I to go to appointments when we know we can just valet the car and not have to worry about it. I would recommend using them to anyone! read more

My mother is in a wheelchair and needs to use this service 2 times a week. I have been with them a couple of times and I find the people there to be very helpful and really polite to my parents. What a great service they provide at the Muhammad Ali center on Thomas in Phoenix. read more

150 guest wedding at my home, Kaylnn (events coordinator) did a great job making sure we had the right number of valets to guests, things moved very smoothly! American Valet is very professional! read more

The service is so great and the staff is amazing! Thank you for taking care of me American Valet!

American Valet is a staple of upscale venues around the Phx valley. Got to hand it to them.. I've had nothing but an exceptional experience with them. They do a great job at US Airways Center which at times can be complete chaos with parking downtown. It's definitely worth the extra $. Quick and professional.. love it! read more

Went to a ball game the other day and parked in the lot right by Gate H for the press. Immediately after pulling up, I had two guys at my vehicle. Both greeted me professionally. One took my car and the other gave me my ticket. When I returned, they said hello again, grabbed my ticket and ran like hell to get my vehicle. The whole experience was great. They were professional and worked hard to get my vehicle. Gave them a $5 tip for the service. read more

Avoid these folks at all costs. I've seen the valets run stop signs, jump curbs and nearly wreck into cars and pedestrians while retrieving cars. I understand they may be in a hurry but no need to risk lives. read more

I recently used this service at a hospital. At 5:00pm they go home and do not leave good instructions on how to find your car, no map, no signs, no nothing. So park you car yourself you are better off. read more

Good company that I have never had any problems with. Only thing I was is that they were at more places, I feel like they use to be everywhere in the valley no matter where I was and now they are in limited locations. I prefer american valley to the other local companies read more

I used American Valet a few times now and just recently over the weekend and they are a reliable and professional service. For this past event Matt and Mark did an amazing job and were very personable and Kalynn (events coordinator) was so helpful with setting up the service for my client. I knew everything would work out perfectly and it did! read more

I went to the grand opening for the Twin Arrows Casino just outside of Flagstaff and was amazed at the level of service I received when using the free valet. It was extreemly busy (10 cars infront of me) when I got there (I waited 4 minutes until I was greeted by a valet), but as soon as I spoke to the valet I was impressed with the service he provided under such busy conditions. He took the time and made me feel I was the only car in line. Great Job! When I came out of the casino I was impressed with how quick it seemed to get my car back. Every one I passed said hello and smiled at me. When I drove off, I noticed they cleaned my window, wow what service! read more

What a great company. When we go somewhere and American Valet is there we always use them park. We never worry about leaving our stuff in the car and t always comes back unharmed. We went to the Phoenix open and used them there too. It was really busy but we didn't have to wait long at all. Good job guys and gals! Keep up the good work! read more

OOOOOO American Valet. The things I know about this company. I worked for this company and have seen the terrible things that this company does. Not only is this a horrible company to work for but also to use. Lets say you have your car parked with AV (american valet) and its get damaged, lost, or stole. The owner Mike Pendergraft WILL NOT PAY FOR THE DAMAGES. The valets will write out claims and do their best to calm the owner of the vehicle down. As soon as you call corporate they will give you the run around. Telling you that they are investigating the situation and will give you a call back. Of course you wont ever get a call back and they will begin ignoring your calls. The only way to get money back from damages is to take them to court. AV is all over the valley of Phoenix. I'll share some links of others having problems with this company. http://thedirty.com/2008/04/american-valet-scottsdale/ http://thedirty.com/2011/01/american-valet-totaled-my-friends-escalade-2/ http://phoenix.citysearch.com/profile/1643433/phoenix_az/american_valet.html http://www.merchantcircle.com/business/American.Valet.602-861-9182 http://www.insiderpages.com/b/3709948173/american-valet-phoenix These are other reviews that I was able to find. The majority of the good reviews that I found were more then likely written by AV them self. Just stay away from them and park your own car. They will charge you even if you have a handicap sign or if your disabled. read more

I have used American valet over a dozen times. These guys are the best. They don't require any hand holding, they are proactive, on time, reliable, great drivers for any type of car and always professional. Highly recommend for any one needing valet services. Thanks American Valet! read more

I hired American Valet Company for a private party and couldn't be happier. The guys were punctual and professional. They worked with my tricky driveway and got everyone in and out effectively. I highly recommend them for any and all valet needs! read more

I went to The W Scottsdale last weekend, and I am so impressed with American Valet. Mike was so professional and friendly. I had such a great experience with these guys! read more

Great experience and great customer service! Will continue to use for all our event needs.

American Valet Company always delivers outstanding service. They go above and beyond to make sure they give a quality experience. I am impressed with their old school values, professionalism, and effort to go the extra mile. I've parked my car with American Valet on a regular basis. I found out that when work is slow for them they go and wash everyone's windshields. How many other valet companies do that? So awesome. They're a company that really gives back and has a goal of 5 star service. read more

Great company, been using them for years. Staff are fantastic with our guests and any issue is immediately looked into and resolved quickly. From Mike P. the owner, to his management team to the line staff all of them are first rate!!! read more

Just wanted to give the Valet Attendants at Chandler Hospital an "Pat on the Back"....Timothy and Richard are so great. I am a Volunteer with the Pet Therapy Program at the hospital and they run their rears off. In this heat I don't know how they do it, always smiling and going above and beyond to help everyone. Thanks Guys!! read more

Was at TMC for husbands surgery. Having valet service was so nice. I was always in a hurry, worried and at times distraught over this medical situation. The valet personnel were always friendly, helpful and considerate. read more

I recently went to a function at the Wrigley Mansion and this valet company was amazing! I actually forgot my phone in the car and felt terrible asking him to bring my car back. He got it back to me with a smile on his face and told me he hoped I enjoyed my evening and if I needed anything else he would be happy to help. Never thought I'd write a review on a valet company but it's a review well deserved! Thank you American valet! read more

American Valley may have great customer service but when it comes to their employees they treat him like crap they're so easy to fire they make them wait for their paychecks just so the corporate can have a four day weekend and then tell their employees that they put their checks in the mail never mind that the employees get paid every two weeks and then be told that he checks in the mail but we all know how the mail is that's why we have e-mail I would say the people in corporate are selfish and heartless to make people wait to get paid knowing they have rent to pay and families to feed.. read more

American Valet is the best! The employees go above and beyond my expectations! During my visit at St. Joesph's Hospital, the valet helped me in and out of my car, helped me get my kids out, helped me with my baby stroller and baggage. They were awesome! I will definitely use the valet service every time I go there and to any other location I go to the provides American Valet! read more

This is not a five star company. I was doing a presentation at TGEN in downtown Phoenix this afternoon. I had a lot of large items to carry for this presentation. There were no parking places except valet on the first floor. Therefore I parked in the valet section and waited for the valet to return to get a ticket and pay for this place. He returned. He was rude. He told me he could not accept my service. He told me I would be towed. He did not offer to help carry the items. He said Good Luck or something like that and ran off. Try to avoid using this company and park yourself. No need to give rude people like this your business. read more