They fixed it. Explained every thing they had done and what I could expect…read more It's gratifying when vendors do what they say they are going to, Would call on again And refer to others.

Since the installed replacement cost have more than doubled for just a single stage 15 seer system…read moreand 3-4 times higher for an 18+ seer variable speed condenser and air handler system, I began researching different systems and vendors. During this time, I learned that not everyone likes a do-it-yourself like me. Some even said I wanted, "free work." Not true! However, the current installed prices spoke to me. I grabbed my tools! Pulling a local permit as a home owner/builder in Florida, I installed a 2 ton (24k) ACIQ-24-HP32 condenser and ACIQ-24-AH32 air handler, and related mechanical. This system replaced a 26 year old 1.5 ton (18K) Trane XE-1000 condenser and TWGO18A air handler that was showing its age -- like me. One of my main hardware vendors, HVAC direct, patiently worked with me as I learned the new system requirements. With help from Isaiah Luke Appliance Repair to do the final commissioning of the system, the new ACIQ inverter system passed local inspection! The new system is a noticeably quieter and produces considerable heat split by comparison with the previous system. The fact that the ACIQ has a higher BTU rating, (24K) a higher seer rating (18), and yet uses smaller breakers, 30A down to 25A on the outside unit and 30 down to 15 amps for the inside unit and doesn't dim my lights when it runs, says it all. Thanks again to: Isaiah Luke Appliance Repairs!

Horrible service. I went with my four year old around Christmas to get a weed eater for my wife for…read moreChristmas, that's what she wanted and what our daughter wanted to get her for secret Santa. The employee treated us like we were trying to steal it. He leaned on it the whole time and got in my personal space when he finally did let me hold it. He treated us like we were going to steal it because we couldn't afford it. Also he didn't believe me when I asked about a military discount. If it hadn't been so close to Christmas and had of had time I would have went somewhere else. I will never go back there unless I just don't have a choice. It made me feel humiliated. Heck I even worked for a Home Depot in clay when I was younger so... nostalgia, but nah no more. I wish I remember the employees name but unfortunately I don't. And the employee who "helped" me couldn't even tell me about it or answer my questions too.

I went there today to try and get a little bit of information about the cost of kitchen cabinets. I…read morewanna redo my kitchen, however unless I was buying them right there at that moment they could not tell me the prices of cabinets. I just wanted to look up cabinet so I could know how much they cost, and the person was incapable. She was the kitchen designer and the manager came over and she was even worse. I don't understand it. It's like you can't get information and then when I finally told them they were going to give me some information email it to me so it'll be later in the day and the information wasn't for anything I asked for it was unbelievable

They greet you at the door to make sure you know it's a friendly place and to help you with what…read moreyou are looking for. I was looking for a compact flash card for my older dslr camera, but they no longer carry them. Amazon has them all day long, but I like to check locally first, before I throw my money in the Bezos pile.

Customer service is almost non existent. When I have question, I look for an employee and am…read moreusually told "Sorry, not my area." and then they will call the appropriate person, who never shows up. Prices are extremely high especially when you compare the same EXACT item elsewhere, and they will not do anything about it.

** DO NOT DO BUSINESS WITH THIS ESTABLISHMENT ** THEY ARE THIEVES **…read more Martin's Family Appliance Center was hired to fix a Maytag washer model number MVW7230HW0 that was showing an error code F8E1 "No water detected". Original work order is dated Nov. 14, 2023 at 12:15pm. Service call was paid for, including charge for replacement valve. It is now Dec. 8, 2023, and still no part, still no service. We have called Martin's several times over the past weeks. Each time, we are told that the "part is on order". This morning, I called and spoke with Cory, who claims to be in charge of ordering parts. He said part was ordered yesterday, (in response to yesterday's call, apparently), and there is nothing that can be done until part is delivered. This begs the question of why part was ordered yesterday and not following the Nov. 14 service call. Finally, this morning, I asked for the part number to see if I could find it from another source. Instead of being provided the part number, I was passed off to someone else at Martin's. He flat-out refused to provide the part number, said I'd have to wait, then hung up. In all my years of dealing with service providers (I'm 55 years old), this is by far the worst service attitude I have ever encountered, including airlines (a very low bar). I would caution anyone against hiring Martin's Family Appliance Center for anything at all.

Terrible customer service. Nothing offered to assist with a dishwasher I purchased that no longer…read moreworks and can't be serviced due to the way they installed it.

David was friendly and professional, diagnosed and fixed our washer issue pretty quick. I will…read moretrust Burton's Appliance Service with my future needs.

Burton's came out to fix our Maytag refrigerator. The light went out and it wasn't just replacing…read morea bulb. The part wasn't in stock and had to be ordered. We had to wait a week but Burton's stayed on top of it and promptly called and came back to get it installed. They are trustworthy and knowledgeable. I would use them again.

We recently bought a new house and it was clear the dishwasher was going to be the first appliance…read moreto go from the beginning. Sure enough it slowly stop working for us until this week when it completely stopped draining. Chris came by quickly and did what he could in an appropriate amount of time. He was honest that there is a little damage to the appliance that probably isn't worth fixing again but his work helped give us more time to decide on a new dishwasher when the time comes. The cost was fair and we appreciated his insight.

I needed a new part for my dryer. I called and supplied the business with the part number. They…read moretold me it would take 2 days before they would receive it, but in fact it only took one day. Friendly and knowledgeable staff. Would recommend

If you would like to meet a delightful young man who performed miracles with my 1985 Oven and…read moreStove. Call Ricky. He is quick, knowledgable, can get the job done, and easy on your wallet. We highly recommend this fellow. We are satisfied customers.

From the owner: With over 10 years of experience, we excel at diagnosing compounding appliance issues. We take on…read morethe jobs that others will not and offer white glove service on ALL residential appliances and ALL brands. We are not here to make money off the backs of hard working Americans, we are here to offer an honest and professional opinion from the start. Give us a call today to experience the Southern Charm everyone is talking about!