My primary technician Derek is always wonderful to help with and through in his explanation of service. I love that I can call them anytime there's an issue. read more

A manager from American Pest came out today and addressed the carpenter bee infestation. She opened the window and reached out to spray the bottom of the frame. It should not have been this difficult, but I am glad it has been resolved. read more

Didn't keep their appointments. We needed indoor service but they didn't knock on the door when they came the last time. It used to be a friendly family business but I think the company has grown too large. read more

They had to return within a week of my initial treatment due to seeing a roach in the same area I had first called about. They were very responsive to the return visit and did it without charge. So far, so good. read more

I cancelled the appointment, yet they sent us a bill for service. We didn't speak with anyone, or let anyone inside our house where the issue was but yet sent us a bill for 99$. BEWARE! Update: I've contacted their customer service multiple times and still no resolution. read more

Absolutely the worst customer service. They offered a free consultation and then charged me for it. The person that came to the house lied and said that they provided services that were not done. DO NOT USE THIS COMPANY!! read more

Roy came to evaluate for likely rodent in my attic. He was very courteous, accommodating, took the time to discuss all options with me. After placing the trap he came daily for a week to check on it - each time he came within the time window he specified, called when he was on his way each day. Overall great experience with the service provided. read more

I hired American Pest an AnticMex Co. located in Fulton, MD to remove a hornet's nest. I spoke with Toure' on the phone to request service. He was very courteous and helpful, scheduling a technician to come out the same day. Damien came and removed the nest. He was very friendly and professional. I'm pleased with the outcome. read more

Mr. Shannon exterminated for me and did a marvelous job..He was very professional and very knowledgeable in his profession. I will recommend him and Home Paramount .. read more

Requested service. They work basically 9am-6pm for appointments No weekends. So you have to work around their schedule. To pay them?! 3 hour window, took day off waited 2 hours into window called to see where tech was. Ooops he had flat. Too bad. They didnt call. They offered to let me take another day off, to lose more time and money so I could hire them. WOW what a deal!! Find someone else. They probably charge to much but I can't verify that cause they never kept the appointment. They dont work late, they didnt even try to send someone out. They definately an American Pest. read more

Absolutely terrible and incompetent customer service. I paid for mousetrap placement and removal. After having mousetraps placed, I was told to simply call the office to schedule removal. For weeks I've been calling and not one of the phone reps is capable of doing the scheduling. They promise that American Pest will call me back to schedule and complete the service that I have already paid for, but they never do. The techs might be good at their pest removal job, but the "front of house" is a mess. Bad system, unreliable, and poor scheduling. read more

they tried several times to rid the kitchen of roaches and were completely unsuccessful . They refused to give me a refund. btw my kitchen is clean. It is a single home. It is disgusting. read more

Negative Stars if i could. One star is too good. I absolutely do not recommend them. Do not hire this company. I was charged $299 for services that were not performed. Technician arrived and said he couldn't do the work because "it's not on your property, it's a common area. Call your HOA." He wasn't at my home for 5 minutes. I've called twice to resolve the issue and requested a refund. I was told, "Derek is on another line, I'll have him call you back." Dodging my calls and responsibility. Call another company and one that is trustworthy. read more

So last November I had termites, so I called this service that I found on Facebook in a Horror Fan group. (It made sense because of bug movies) Whoever was on phone was nice, and I requested an estimate, which wasn't too bad priced but the man who came to visit, Dave, kept glancing at some of the toys in my daughters room. I asked if there was something important there and he mentioned that bugs can be attracted to wood building sets and warm electronic toys. We made simple conversation, and I left him to it. A few minutes later I'm walking by and see him holding her teddy bear up to his face! Then I see on the website that he is "involved" in childrens sports!!! Needless to say I made an excuse and went somewhere else. I don't even care what his excuse was, don't risk it! read more

I used to use them last year and they were wonderful. This time the person who came out was rude un understanding and we decided not to go with them this time. When dealing with piss is important to have some understanding when you go to people's homes read more

I have not enjoyed my experience with this company this far and am wondering why it is so difficult to find quality pest control in the area. I've found there aren't enough technicians or availability to get appointments quickly (same week) if you need one. The pest control went better than rodent control and has been an ongoing issue with them telling me there's no activity (even when the monitors have said there was). One tech had an attitude that I had to ask him if he could put on shoe covers when he came in from the rain. Although I'm not sure why I had to ask as I thought it was a courtesy policy and it had been raining for the last 7 days and I have white carpets on the stairs. The first time I suspected rodent activity they told me confidently there was none and a day later a mouse got caught on one of the sticky bug traps and was dead in the hallway. I had to handle disposal myself (I was told with the package I had they take care of removal - but of course no one had availability for the week so unless I wanted a dead mouse in my hallway I still needed to handle it.) The second experience the activity monitors told them there was activity but the tech said it wasn't activity but the placement of the monitors. They moved the monitors and did nothing else. Another activity notification later, increasing droppings, and a hole chewed through paper and scraps everywhere I'm left still trying to get an appointment for service. I've not gotten a clear answer on what they can even do for remediation aside from move the monitors around and keep telling me there's activity. Very dissatisfied and looking for another servicer. read more

I did not use the service, but the driver drove extremely dangerously through a small narrow street and was swearing and rude when he had to wait 20 seconds for my elderly mother to get into a car. Put lives at risk and was verbally antagonizing us for no reason. read more

These guys are legit clowns. You would think they were taking a cut from the mice themselves. In the year 2021 around May, we noticed a nice problem. After weeks or months of trying to take on this problem ourselves it became clear we needed help. We called American pest and they checked out our place. We told him due to young children and dog. We needed our pest solution to not include any toxic poisons. They agreed. They came for 6 months. They installed dollar store snap traps around the house with peanut butter. I asked myself, "I hope we're paying for the knowledge because I can do this at Home Depot." Their service tech people that came out who would ask ME," where do you want me to install these?" This clearly demonstrated no knowledge of our house, or the problem. He had no idea where the previous traps were installed, nor where to put them. He made no mention of where the source of the mice were coming other than vague, they usually come through X places. Maybe they're coming in through there. The mice problems ebbed and flowed. The traps were working as they did catch some mice but the problem wasn't going away. Flags forward to a fateful morning in October when at 7:00am we heard squeaking in our couch. Imagine our shock and chagrin when we discovered that the mice had been nesting inside our couch, our brand new couch of 3 months...in the family room...where we sit...all the time...right below the cushion. And it had 6 to 8 babies that were moving... (we are currently paying for a very nice couch we had to throw out) we immediately called American pest. The following conversation ensured. Me: good morning we have been paying for your service for about 4 to 6 months. There are mice in our couch nesting. I see eight babies. Can you please send someone out right away to help? Service person on the phone: I'm sorry sir, over texts are busy scheduled for today. The soonest we can get to you is tomorrow at 2pm. Me: maybe you didn't hear me, there are fucking mice in our fucking couch. We have been paying you for four months to prevent this catastrophe. Service person on the phone: I'm sorry sir there's just no unavailable. I completely understand why you're upset. Me: well, I guess I'm gonna have to schedule for tomorrow at 2pm. You have my address.. I hang up. My wife called destroy pest, who came over immediately, and could not believe what he saw. He said one the guys that tried to treat this problem did it all wrong (DUH), fully diagnose, the problem and fully treated the problem. I am pleased to say that it's been three months and we have been mouse free. I would highly recommend destroy pest, not this joke of a company. I know a picture is worth 1000 words, so here are the mice that we're actually nesting in our couch. Fuck those rodents. They suck. read more

My immediate problem is that I can't get at one wall of my house to find out if mice have access to get into my house from any holes in the mortar between the bricks. Other than that wall American Pest, especially two employees have sealed other walls and understand that mice have established themselves throughout my old heating system registers and are difficult to flush out. I have to do my part by not having anything available for them to eat. American Pest has been successful in sleuthing out places to put sticky mats and other traps in several locations around my house. When I call they come and listen to my description of location of feces. This is a tough job for them but they are as persistent as I in coming out and replenishing traps, mats and other means of eliminating mice. read more

We've had some great service from APC, initially, but in the past year, we only get notified of the quarterly service the day before. The past few times they've come way before the projected time and this last time they came and didn't knock on the door, but I watched the individual from our camera sitting in the van and just place the "we missed you" door hanger on our front door. Def reconsidering if we should retain their services. read more

We signed up for the SMART service to deal with mice in the house but the "SMART" technology did ABSOLUTELY NOTHING for us except to charge an extra $10/month. Additionally, when we found mice in snap traps we would call for removal and trap replacement and had to wait 1-3 weeks! Meanwhile, we ended up dealing with the carcasses ourselves as they started to stink up the house. The service says just call and we'll come out ASAP but, not so. We used this service for 4 months and still have rats outside and mice inside. The technicians are very professional and courteous but management needs to read all reviews and make some major changes in thinking. They need to sit in the call center and see how things are run and also go out on home visits instead of sitting in their ivory tower. We canceled our service and got the run-around for 11 days when we asked to speak to someone in management about our experience. Set your own snap traps and save yourself some money and aggravation. read more

First of all, I've encountered American Pest reps at least 4 times in my condo community, though only twice for direct entry into my home. 2 of those times (one inside my home and one out), they were condescending. Of recent note, as their 'follow up' visit after they laid down some traps a few weeks ago. I told them I also laid down traps I got from home depot (Tomcat sticky traps) and said that their sticky traps don't work since this season we already caught 2 mice on our traps already, one being as recent as yesterday. The guy had this attitude of 'It's my first time entering your home and I'm the expert'. Ok great- You don't want an overview of past findings. I'll let you do your job. He had a handheld air pump thing and pumps it into the side of the dishwasher and the back of the fridge. I ask if that's poisonous to humans, and his response is 'if I pump it at you it is poisonous'. Okay, that's worrisome...so I comment that I have a dog. And he goes "does your dog go to the back of the fridge? No? Then it's fine" During this entire time, he looks dissatisfied by the disarray of our home and claims that mice are just hiding everywhere inside our home in the clutter we have. And I'm telling him that we have heard mice in the walls, and he doesn't believe me. I'm sorry I don't live in a spotless brand new home that is move out ready- but essentially that's the job you have to normally work with. After throwing pellets around under our kitchen sink and putting in some 'special bait box that can only be opened by his key' - he once again comments on tidying up. Yes, I understand we have dog toys spewed onto the floor like we have a child and we have lived in our home during the stay at home governors orders. He leaves, and as I shamefully start 'tidying' up my home and inspecting the places the guy threw things around, I come to find he completely missed the fact that we had a dead mouse that was caught in our sticky trap. It was right under our dishwasher, where he spent the most time spritzing things and putting traps around. I note dead mouse because it must have HAD to have been there during his entire visit, and he didn't even SEE it. Ironically, it was stuck again on our personally purchased sticky trap, next to the American Pest defunct one provided. a few weeks ago. So Tomcat Sticky Traps: 3, American Pest: 0 So much for 'expertise'. read more

American Pest - Pest Control Near Me - Fulton, Maryland

In July, I was initially excited to have this company come with their Anticimex smart system to help identify how, where and when the mice were coming into our house. After talking with the rep Haley, this sounded like the perfect solution. Fast forward to Sept and I have yet to get any information other than two mice were found in the older style mouse traps in the attic. When I asked the tech about what he found from the smart system on his two-week return, he said he didn't have something working right. After 495 deposit and 95 dollars a month I have no more answers than I did before using this fancy system. When I go to login and set up my account the link does not work. I then decide to cancel as it's not worth the money. I called to cancel this past Friday, and was told I have to talk to the retention department and no one is available. I call back 3 more times and finally on Tuesday I get to talk to someone. He asked why I want to cancel. He then tells me that this system is not meant to find out where the mice are coming in and that should have been done during the initial walk through inspection. This is not what is advertised on their website (see pic included), and this is not what the sales rep on the phone stated. After approx $800 I know that two mice were killed in my attic. You tell me if you think it's worth it. I also had to call back more than once to set up a time for the tech to come and remove the devices. Also, when I asked to go to the basic package I was quoted 89 dollars which isn't much less than I am paying now. Do your homework and search around. Found a company that I can get basic service and mosquito treatment for about the same price. read more

American Pest - Website claiming this system can tell how, when, and where rodents become a problem. - Pest Control Near Me - Fulton, Maryland

Scheduled an initial visit and visible holes inside were filled, but no exterior exclusion work done. Bait stations were placed around the house inside and out but caught nothing. I caught 2 tiny mice on glue traps on my own then used baking soda and cornmeal to prevent them from coming back (again on my own). I have smart sensors installed in the area where mice are seen but they have picked up no activity. Seems gimmicky. Appointment time windows are way too wide (arrive between 7a-6p) with no heads up notice before arriving. Previous tech lied and said a rat bait I was using had no poison but it definitely did. Just overall bad experience. read more

I had been using Capitol Pest for years when they were bought out by American Pest. Since taking over my account, American Pest has charged me hundreds of dollars but I noticed a significant uptick in rodent and spider activity on my property. After their last service call, I noticed our rodent bait were submerged in pine needles, and didn't look they had been touched - so I asked the tech and he promised me he had filled them. I didn't believe him and had American Pest send a different tech -- who confirmed that both bait boxes were not only completely empty, but filled to the brim with pine needles, too. Apparently American Pest hadn't bothered to fill them since last October (six months ago) when they took over the account. They've charged me over $400 in the interim. Apparently American Pest has bought a lot of companies and due to the expansion, it looks to me like they are having serious problems with quality control. Their techs spend less than 5 minutes on my property every three months - and when I've asked them to look at a specific pest problem, they've actually told me that I need to figure out what the pest is, take a picture, and call the office to confirm that it's covered before they'll even look at the problem. Why pay $800 a year for that? If this is your pest company, I'd really recommend that you double check they are getting the job done! As far as I'm concerned, their "service" is highway robbery. read more

carpet was late around December 17 was told by technician that he be here four weeks from that time. The representative never came out, and hasn't called. We've been waiting for you to come back. It's been over the 4 week expectation. We paid for the package for this purpose. I hoped I wouldn't have to call, and you would just call to schedule a come out. Thanks... read more

This company is a scam artist company and should be reported to the police. They get your credit card info upon first speaking and say you won't be charged then when you tell them you aren't interested they sneakily charge you anyway $50/mo without even visiting your home. If you call you are on hold then switched to different people and promises to be sent to the dept to undo charges and then they just hang up. I may have to cancel my credit card because of this fraudulent company charges. I've called multiple times. read more

They are very polite but not catching anything, they have come back now 3 to 4 times to reset their smart trap which keeps going offline, only to find out it is faulty, they did not even have another one in their procession to replace it which was very annoying. The traps that I purchased are doing more good than theirs. They keep blaming it on my wifi, I work from home and don't have any issues with 2 routers. read more

If you have an option, do not use this company. They used to be a locally owed company and had great customer service. I have had a termite contract with them for over 10 years. The last two years, I paid my agreement and they just take my money and sit on it. They do not contact me to schedule the annual inspection but rather avoid performing the work at all costs. I finally scheduled someone to come out last year and walked the perimeter of my house and told my wife that she saw no activity and that coming in a checking the crawl space wasn't necessary. If you know termites, that is exactly where you need to check. I am now in the process of chasing them down for the second year in a row. They have had my money since June and still have made no contact to schedule the inspection. They are very good at taking your money but lack in the execution of performing their end of the contract. read more

Hiding fees!! When they gave the cost on the calls DID NOT mention the "Initial Fee is $599".

Hired them to clean up the paperwork and WDI nightmare that PEST NOW left me. Definitely would hire American Pest. They were honest and understood the requirements of the VA loan process for WDI inspections. Excellent service at an affordable and upfront honest price. read more

A shout-out to Rockville technician, Mike Reid. He was asked to stop by my father's house to check on mice traps. He was friendly and respectful to my Dad, who is 85, and took his time inspecting areas of concern around the house. Upon finding 2 dead mice he laid additional traps. He informed us as to where he thought the mice were coming in , and plugged those areas of concern. Thanks, Mike! read more

American Pest responded quickly to an infestation issue we discovered. If you have never a pest infestation, it is pretty upsetting to realize you have one. Rassaun and Jeff came over and reassured us it could be fixed and let us know everything they were going to do. Inspected the home inside and out and started plugging gaps and showing us where the issues are. We are well on the way to fixing the problem. They return to check the progress of traps each week or so at no additional charge as part of my contract. Don't be surprised if you get some "homework" as well. They showed us some adjustments we needed to make and clutter to remove in order to deny the little critters appealing places to nest or hide or generally make merry as mice do. Lesson learned: You see one single mouse in the house, call them right away... there are a lot more you don't see. read more

Were using them for canine bedbugs monitoring of a shelter and the tech came in June and only did a perimeter check despite being told to check the entire building. We're now, in July, dealing with an extensive bedbug infestation that will cost thousands to remediate. STEER CLEAR read more

I am very upset with American Pest. I called to schedule an appointment for service. I was on hold for 20 minutes waiting on the customer service representative to schedule my appointment. When she comes back, she says her supervisor has to find me an appointment and she will call me back. I waited hours for her phone call. The representative never called me back. When I called them again they still couldn't schedule my service saying they were still working on it. This is unacceptable, yet you processed a payment for service. read more

Read Better Business Bureau reviews as soon as possible. We are not even using this company and someone accidentally showed up at our home at 630am. He didn't even knock to tell us why he was on our property. We neighbor with a cattle farm so any kind of chemicals has to be approved and notified by both families. He sprayed outside without our permission and once we were finally able to scream loud enough at him he stopped. He barely glanced at his phone and said he had the wrong address and walked away. He also said we needed to avoid the chemicals by not going outside for at least 1 hour. Well too late damage done. Now we have to alert the EPA and have the contaminants removed from our playground area. The smell is horrible. Called the company and much like others have reported they hung up on me. read more

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i need to find out which American pest guy that came into my apartment and drank out of my water container that was in my fridge, water was all on the floor by the fridge and no one else was at the house, when i left the house, the floor was dry came back and there was a puddle of water that had been wasted right in front of the fridge and it looked like he tried to mop it up, so that tell me the pest control man was in my refrigerator... so once i find out his name and company address i will make my complaint , and i will also ask those office people why was he allow in without my being at the home,, trust no one best advice if u are not home keep them out of your house . read more

The act of scheduling an appointment is an ordeal. When you first call American Pest, you speak with a customer service representative. But that person cannot schedule an actual appointment. In turn, the customer service representative refers your information to a salesperson, who is supposed to call you several days later. That person in turn will eventually call you and advise you that they will email a list of available appointments. All of this can take one to two weeks to schedule the initial appointment. Obviously, this is an inefficient and baffling system. Whoever created it probably had a lobotomy. Or inhaled too much extermination spray. read more

The services provided were timely, tailored to our situation, and conscientiously delivered.

After 3 weeks and 2 treatments by American Pest I still have not had one single day without ants in my house.