Sharon was warm and welcoming ‍. Enjoyed the visit. Would recommend. Download the Red Cross app…read morebefore you visit. You will need a Rapid-Pass to get in the chair. Better to have it ready before you arrive.

They're always quick friendly and professional. I usually do Power Red donations and they're fast.read more

If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

Not sure the reason for the low rating. My first impressions of this plasma center was positive…read more The service was efficient, facility appeared well kept, and the staff was hospitable. My visit took longer than expected though. I have good veins and drink plenty of water so I rarely have any issues. Maybe the nurse was new I'm not sure. Just know she kept having to adjust the needle. My donation from start to finish took almost 3 hours. Not fun. I liked that they have squeeze balls readily available, well it's more like a styrofoam roll but works the same. Also liked that they call you by name when they are ready for you. Other centers that I've gone to don't do this. Only wish that they'd speak louder or come out to the waiting area when they call your name. Overall, solid first impression, would come here again if in the area.

This is getting worse! I went to the Baltimore place, they said my appointment was for later and…read morethey would not change it. Mind you, they had 3 nurses on the counter and only 5 donors in line. I check the app, the place in Towson could see me. The Biolife app has the wrong address! Now I'm lost, and I'm late for the Towson appointment, they won't change it. I reschedule again for the place in Baltimore who NOW can see me earlier ‍ Now the Baltimore place has 1 person on the counter and a line of about 20 people. How was this better than seeing me earlier?! By the time I'm finally reach the counter (1 hour and 15 minutes later!) I'm mad. Guess what happens when you're mad? Your heart rate goes up! Now they won't see me because my heart rate is higher than my normal rate. I left without donating. How is this better than DoorDashing?! I think they make you miss donations so you won't get the new donor bonus (you have to make 8 donations in 30 days).

1. don't come here if you have anything else planned. you'll probably end up being there for 2 or 3…read morehours 2. management is very poor 3. you can see them working hard but not working smart at all !! which is why the management is poor. 4. Managers need to go to Management trainings monthly to learn how to effectively run a business 5. staff are for the most part friendly but friendly goes out the window when you been standing in line for over 2 hours I wrote all this while standing in line waiting to donate. I wanted to give them 2 stars but I just can't

Office would be nice if staff were better trained and practicing better hygiene and protective…read moremeasures. Gloves should be changed EVERYTIME a different patient is touched and this will be reported, if it doesn't change. Also, payments are far too low, for a needle to be stuck in your arm for a whole hour.

The staff at this location is amazing. Dereene and Kiana took care of me today. They were kind,…read morefriendly, and very good at their jobs. I would highly recommend Stem Express East Norriton to anyone who wants to donate for the greater good.

I've looked into donated before at other clinics. Those places looked run down and shady and the…read morestaff were very short so I never moved further. I submitted a request for an appointment at StemExpress online and received a call minutes later. I was able to set up an initial appointment for that day. I wasn't sure what to expect walking in but the decor was very clean and welcoming! The staff was super friendly and offered me snacks. I filled out my paperwork and was taken right back. The initial draw was a normal amount for tests. The whole process was super quick and I was really impressed with the entire experience.

I've been to several Red Cross locations, but this was my first visit to Mount Hope. I stopped here…read morespecifically because I had business in the area and it was the closest donation center. The welcome area and lobby are brand new, contemporary and quite beautiful. There was no one in the waiting area and from what I could see no donors were in the lab area. According to the Red Cross mobile app scheduling for that afternoon was wide open but I was having trouble scheduling via the app. Thought I could just walk-in and be assisted with scheduling by Red Cross staff. Not the case. The slovenly low-energy woman at the welcome counter was gloriously rude and unhelpful. Ended up leaving Mount Hope without donating and going to the York Road center a few days later. Stay away from Mount Hope if you can. They are miserable.

This building is pretty easy to spot from the road. There are designated parking spaces in front of…read morethe building that are expressly for donors. As I entered the building, I was immediately greeted by the security guard. After checking my identification, he directed me to the donation room. As I entered the donation area, I was once again, immediately greeted. Each person with which I interacted was VERY professional and courteous. I was seen almost immediately (in advance of my appointment time). The technician that took care of me (Ms. S) was one of the fastest and most polite people I have ever had the fortune with which to work (not that I did much). Her donation stick was painless and fast. She explained each step of the process and what to do and expect post donation. The 'recovery' canteen was bountiful. I took in my share of cookies and juices. Upon my departure, I was thanked again and given a t-shirt.

Staff cool as a muh..Here's the issue, their server goes down alot, I mean alot, so you can do your…read morething and NOT GET PAID!!?? Because of the server problem. Never seen a company have sooooo many computer problems. Unbelievable!!!

This is the worst time management place. This is the second time I tried to donate there. First…read moretime was frustrating enough. They have no care for anyone's time but there own. Their video says for new donirs, allow 2 hours. That is a joke. It is always 2 hours or more when they are busy or not. I was there for my second donation today and I was deferred because theor picture of me wasn't satisfactory and there was no one there to update my picture so I could donate. However, they wanted me to wait and talk to a Manger to see if they took a picture. If another center could upload it. As I sat and waited with no one in line, 1 lady was walking around and the one waiting on me and asked me to wait, helped the other person. When I got up to leave after 10 minutes of nothing, the lady not doing anything asks if I am leaving. Then the other one who was originally helping me says she was going to help me when she was done. Needless to say, I can not donate because my picture needs to be uploaded but the day shift can only do that and I work 2 full times jobs and was trying to squeeze in a donation. I think a phone call would have been nice but apparently that is NOT what they do. No contact number on the website or App.

Super friendly staff! I brought my mother to donate also and we had a great time! Love helping with…read morethe blood shortage and saving lives!

" Supposedly "this center take walks in, I walked in at 2:34 pm and they would not let me donate…read moreblood because they were closing at 3 pm. In this case, remove that you accept walk in !

The staff there is very pleasant and work very hard, however, the African American woman at the…read morefront desk is absolutely rude. I have given her chance after chance...and it never fails, her filter is gone and she is completely inappropriate with how she speaks to people. However the phlebotomists take very good care of the people on the floor. They either need to remove this one lady from the front desk or fire her. I would give them a 4 or even a 5 star review if it wasn't for the one rude inappropriate woman.

First of all the staff at this Dundalk location are all AMAZING!! They make you feel comfortabl,…read moregood conversations with each of them and also laughs! I went the other day to donate. I got there when the doors opened at 9am. I had to do my questionnaire on the kiosk. After that I waited in line. There was a good amount of people there to donate but I knew the line would shorten quickly because they had 3 employees screening. As I got up to about being the 5th person out to be screened they had to stop and Curtis explained why and he apologized to us all why they had to stop screening briefly. All beds were full, they had 2 new donors waiting for there physicals and there were no chairs in the waiting area for us to sit in. They were under staffed. From the time I walked through the doors at 9am til I sat on a donors bed the time was 11am. I don't understand why they took the chairs out. The wait was terrible that day. I've noticed that a couple times I've gone to donate that the long waits are happening more often. If anyone is reading this please don't let this review discourage you from donating at this facility. Employees are great but the wait lately has been !!