Not communicative, failed to deliver my furniture on time. At the time of writing this review they have still failed to deliver my household goods. I have no idea where my shipment is. When the driver arrived to pick up my items I was told I had to pay 800 dollars more on the contract for a shuttle service. I was also pressured by the customer service representative to sign the document now and worry about reading the details of the contract later. The trip was picked up in Texas and supposed to be delivered to Florida; three day trip. It has been almost 30 days. Not worth the 6k. I recommend Allied moving. I used them last and had a great rapport with the driver. He let me know personally when my items were going to be delivered. Do not use American Van Lines at all. read more

Excellent crew. Careful with all pieces. Very polite gentlemen. I would recommend recommend them for every move. Job # 504638 read more

I do not know where to begin with this terrible company. I paid so much money to have my stuff moved across state lines and half of my items were destroyed. Not to mention, I am missing so much other valuable items that were not delivered. Prices were outrageous!! Even though they assigned a direct person to coordinate my move, he promised that the company would not switch during the move, and out of nowhere, I am getting different estimates to pay from a subcontractor (Sarguzin Corp). I am very disappointed with the service and will not recommend. read more

I do not expect this company to ever willingly compensate me for my damage claim, or address any of my other concerns. After working with customer service they offered me additional compensation beyond the $710 in damages if I agreed to their original settlement terms. These terms were unchanged and included the removal of this review and my agreement to not talk about their business practices. They would not agree to pay any part of my approved claim unless I agreed to these additional terms. Side note: They also clearly forged some of my moving documents used for the claim process. They added an additional page to the inventory list and forged my signature on it. Additionally they edited item condition statements on other pages after I signed them. When I first mentioned this they said thats an accusation that they would take very seriously and asked for proof. I provided proof and they have not contacted me since. Don't expect to get anything from this company when they mess up without also providing a 5 star review thanking them for damaging your belongings and providing a stressful moving experience. read more

I was impressed Brandon Pope, the Senior Moving Consultant I worked with. He was very knowledgeable, thorough, and easy to communicate with. He was considerate of my needs and concerns regarding the move. I also felt Emily, his Manager, was professional and personable. Due to circumstances affecting us we did not make the move as planned. NOTE- Be sure to read and re-read the cancellation policy in the contract. If you are considering a move with American Van Lines I strongly suggest you request to talk with Brandon. read more

If zero stars was an option I would choose that. Please whatever you do, avoid this company like the plague. They promise a delivery window and then on the Bill of Lading flip the switch and claim they only need to deliver within 30 business days... for weeks no one could tell me where my things were. I was promised delivery dates that came and went, promised call backs that never happened. Then I was given 15 minutes notice when the movers showed up two weeks late. They tried to have me sign something to not defame them in order to receive compensation for their delays picking up and delivering my items. I would rather the world know to not use this shady company. read more

I got an estimate for a small interstate move from estimator Lisa W. I decided to go with another carrier a few days later and thanked her for her quote. She immediately started to trash talk the carrier I had chosen, North American Van Lines, insisting they were a broker because they use agents to represent them, when in fact they are a legitimate carrier (with better Yelp reviews and fewer DOT compaints). I finally had to just hang up the phone because she wouldn't close the conversation and was extremely pushy and aggressive and just kept talking at me. Then she emailed me the DOT information for a different carrier trying to pass it as the carrier I had chosen. Very unprofessional. She kept emailing me that she was a carrier and not a broker. I never said she was a broker but with all the insistence now I wonder if the lady doth protest too much. She just would not leave me alone. Super strange, aggressive, and unprofessional. Thank goodness I did not go with this company because what would happen once my items were in their possession. I would not trust them. read more

Manny B job 489189 are the best movers! Very hard working and are very professional and friendly!! Highly recommend!

They were on time and handled everything with care. Ronald and his guys were great and very friendly

Moving companies in general are not well-reviewed. Most everyone shares their horror stories for all to read and judge. Moving is an emotional experience for everyone. I had quite a few concerns with trying a moving company out of the First-Tier. I have moved many times and always used the big, publicly-traded or private-equity backed movers. The fact of the matter is these moving companies are meant for fat relocation budgets given by larger corporations. My more modest relocation budget for a move from New York to California did not permit a top-tier move. The end of the story of is this. My choice of American Van Lines (based out of Florida) saved me thousands of dollars. The service was on-par with the First Tier. Erica (original phone-sales rep) and Jules (driver and move foreman) were helpful, always available and invested in my satisfaction through the entire experience. Dealing with American Van Lines, or any of the other smaller movers requires regular reivew and follow-up to achieve the the savings while getting the service. Here's what worked for me in planning a cross-country move with them. Pro Tip 1: Do an accurate and detailed furniture inventory up front. Review the home profile questions carefully. This is a DIY inventory. There is no live rep to come to the house. It would be easy to find the quoted price of the move increase if all the furniture were not counted. Double-check their packaging requirements for flat-screen tv's and wall-hangings. This increased the price of my original move quote. My original quote moved $1200 higher because I did a more thorough review of the garage, patios and kids' rooms and found a few things I missed in the original count. There were additional charges as they misquoted the packaging cost. Review their assumptions carefully and ask questions. Pro Tip 2: Do your homework. I read the reviews advance; I shared my concerns with Erica about what I read; I took the time to ask questions and thoroughly review the charges; and, since I shopped for price on this move, I kept my expectations to match a bid that was 25% less than the more established movers. Pro Tip 3: Take the time to ask questions and challenge each bid. There were some big errors I caught that made the bids less expensive when they were corrected. This takes time, a courteous attitude and patience. We are all human. These reps are as busy as we are. Mistakes happen. It's up to the buyer to check them. It is fair to ask to ask if the move will be contracted out to a third-party. As a note, my move was made by drivers based out of Florida who worked for American Van Lines. They supervised a third-party packer to pack my house. I had a practically-perfect move. Pro Tip 4: They have a secure payment portal and ask for a deposit up front. This is how smaller moving companies work. Nobody ever asked to see my credit card; and I would never mail or text a photo to anyone; and I would immediately call my sales rep and tell them this, even if the truck sits in my driveway for multiple hours. This is Fraud Prevention 101. It is best to pay the remaining balance on the morning the truck arrives so there isn't a last-minute scramble. Plan ahead. Ask questions of the sales rep if necessary. Pro Tip 5: Save something happening that is way out of range, the cost of the move SHOULD NOT increase after the final price is agreed upon. This happens before the moving van is fully packed. End Result: Following the five tips above for my very large and complex cross-country move yielded me success and a 25% cost savings over top-tier. I was rewarded with a move that was under budget, high-quality and exceptionally quick and painless (a four-day wait for an NY to LA move). I recommend American Van Lines based on this experience I hope everyone receives the same level of service and quality I received with a large and complex long-distance move. Your results may vary. My results were excellent. read more

Job 536639 Ronald and his crib did an excellent job. Great communication and arrived on a timely manner.

Manny B job 522764- Manny and the crew were great. Very professional and friendly. Handled everything with care... nothing got broken. Everything was organized and packed neatly and securely. I would definitely like to work with Manny again, if I ever need a moving crew! read more

manny B job 459593 Great and efficient delivery highly recommend, everything arrived in great shape and in one piece read more

Rodney & crew were very professional and all my items arrived intact. They put everything where I asked them to. Unfortunately he was 17 days late to arrive which was over 6 weeks past the pick up date. Job # 506927 read more

Worst experience we've ever had. I don't know how they're keeping this image of having almost 5 stars on Google, but that is not the case. First things first we talked to a guy named Mike, who promised us the world. We told him that our budget was $4,500. This was the guy that we communicated with. Super responsive and super easy-going... until we signed the contract. Never did we hear from him again. We got a call on the day that they were supposed to pick up the stuff to tell us that they needed shuttles because their truck didn't fit on our street (We see semi trucks parked on the street all the time) so...boom price just went up by $400. Somehow, our price went up another $500 so we decided to leave some stuff so that we didn't have to pay extra. We got a contract two days later For $4,500. Three days later we get another contract for $6,500. On top of that, we put AirTags in our stuff. Our stuff was loaded on December 26th in San Diego. It was picked up and parked somewhere in LA from Dec 26 to JANUARY 18th!! Didn't move at all. Although Mike guaranteed our stuff by January 11, it actually didn't get there until January 22nd. Before arriving we told them countless times that we are not willing to pay a penny more. At this point they had already added shuttles, labor, and all the other extra fees that they could pile on. They said that was it. Until the movers showed up and charged us another $200 because they don't do "free work." Claiming that they don't get paid by American Van Lines. There's so much more I want to say but all in all don't waste your money with these guys. They don't have any of their sh*# together. I salute their PR/ google account manage because they are the only reason ya'll are still in business. read more

Ronald and With Crew Job 521129 did a great job. Very fast and professional!!!!!!!!!!!

The estimator, the guys packing and picking up and the final delivery guys and coordinator did a great job. The interim coordinator was asleep at the wheel, did not make one phone call as promised through email. My questions were resolved when I called in but there is no excuse. He also initially stated that my order would be on one truck from the time it left my house to delivery. That wasn't true. I only suffered one ceramic bowl and one spilled liquid dye bottle, both of which I packed, not American. The guys wrapped what furniture I had and a couple of items I did not have the provisions to pack with great care and I appreciate both the pick up and final delivery guys. Could not ask for nicer more professional people. read more

Ronald and his crew did an amazing job with our delivery. The handled our items professionally and with great care making our move easy! We highly recommend him for any job, big or small! read more

I recently carried out a US interstate move through American Van Lines. My experience was horrific, and I strongly advise prospective customers to look elsewhere. (1) As of early August 2025, American Van Lines markets itself primarily as a full-service mover (e.g., https://www.americanvanlines.com/moving-services/), but they also delegate moves to other companies. In my case, they delegated the move to another company (Jackson Movers, DOT #97376). (2) American Van Lines provided an 11-day delivery window in the invoice, and a 12-day delivery window in the signed binding estimate, yet my delivery was scheduled for a date outside both windows. (3) American Van Lines did not provide a specific delivery time in our phone calls, even the day before the delivery, even though I repeatedly informed them I intended to use the delivery time to reserve legal parking in my city. This issue was ultimately resolved after I repeatedly called customer service, and emailed both American Van Lines and the agent company. (4) The agent company attempted to collect a duplicate $400 shuttle fee that already appeared on my signed binding estimate. This issue was ultimately resolved. (5) Two staff members from the agent company requested, in separate phone calls, that I either prepay in full before delivery or pay cash at delivery, even though the signed binding estimate explicitly allows credit cards at delivery (credit cards at delivery offer more protection to consumers). They backed down only after I repeatedly cited the signed binding estimate, the content of 49 C.F.R. § 375.217(c)(1), and threatened to involve law enforcement. (6) About four hours before the delivery, the driver stated he would not deliver unless I paid by cash, money order, or cashier's check, even though I had offered to pay by credit card and staff members from the agent company had already agreed the previous day to authorize a payment by credit card upon delivery (consistent with the signed binding estimate). This issue was ultimately resolved. (7) Upon delivery, several items were damaged: two boxes were partially crushed and soaked with liquid, and my bike had a flat tire. Before delivery, I filed an FMCSA complaint against American Van Lines due to the timing of the delivery. After delivery, I submitted a claim alleging damages to my possessions, and am awaiting acknowledgement at the time of this review. I strongly advise prospective customers to look elsewhere. If you choose to hire American Van Lines for your move, I suggest reviewing consumer protections (https://www.ecfr.gov/current/title-49/part-375) and bookmarking the FMCSA complaint portal (https://nccdb.fmcsa.dot.gov/NCCDB/Home.aspx) in case they do not comply with federal regulations during the move. read more

Jeffrey and Mackenzie were professional and efficient! They were communicative and gave me the heads up of where they were headed to me with my belongings. Very fast unpacking and within a few hours they had carefully unpacked the truck. Jeffrey was easy to work with and very communicative about the process, would definitely use American van line movers again. read more

Ronald and guys are awesome, they did a great job moving and installing items. They were on time and patient in finding parts for the furniture and did a thorough job. read more

Worst "moving company" ever wouldnt reccomend to my worst enemy no communication late broken everything just all around horrible

Sales team either lied or was ignorant of the process that they use. Loading team was ok, but clearly rough on things. The delivery team was excellent (4 stars). But they are nearly completely unresponsive after the sale is complete. We stored our items before delivery (not cheap) and well in advance we said what our delivery window was. It dragged out and we were told that "that date is just when we wait for a truck in your area (the warehouse was about 4-5 hours away). They left us high and dry for over 3 weeks. No one cared, no compensation. No response to the damage claims. No one cares. Don't use them, ever, there are much better options. read more

Do Not Use AMERICAN Van Lines! We hired American Van Lines (AVL) to handle our household move from Gilbert, AZ to Fogelsville, PA, paying over $12,000 including insurance. Despite written confirmations, AVL failed to meet agreed pickup and delivery timeframes, arriving late, unprepared, and with insufficient equipment and personnel. The initial truck was too small to accommodate our 4,200 sq. ft. home, resulting in property being left behind, some of which was damaged or later went missing. The decided to deliver the furniture weeks later, and left stuff in Arizona. Did not wrap things properly. Looks like stuff wants dragged. No inventory was provided prior to loading, and no Bill of Lading was issued upon delivery. We paid for additional insurance coverage and filed a formal damage claim. We received a call indicating that an adjuster would be assigned, but more than 30 days have passed with no follow-up, no resolution, and no contact. Multiple additional pickups and deliveries were required, each marked by further delays, miscommunication, unprofessional behavior, and inadequate staffing. Ultimately, our property sustained over $16,000 in damages and loss, we forfeited a $1,000 deposit on our home, and incurred $5,000 in legal fees. American Van Lines has breached their contractual obligations, failed to meet industry standards, and violated two federal laws, four state laws, and the Unfair Trade Practices and Consumer Protection Act. Despite attempts to resolve the matter, we have not received a satisfactory response or compensation. Avoid this company at all costs!!! You will get the run around trying to contact someone from customer service. Delisa, Rita and Cecile. I tried to get ahold of management, never got an answer. The will tell you to call and then not be available. There business practices are horrible and they can't keep their word. Use someone else, save the headache! read more

DO NOT USE THIS BUSINESS!! Absolutely horrible. We were told our stuff would arrive ONE week later, it finally came FOUR weeks later. We were lied to over and over about its location. Held our stuff hostage while trying to jack up the price with other made up costs upon delivery. The movers themselves really took it over the edge! They were completely inappropriate with their comments about our ethnicity and religion and made my wife feel very uncomfortable. Then they want to settle with you for all the stuff they broke and lost but really it's a smoke screen to contract you into not posting an HONEST review about them. Complete scam! read more

BEWARE!!! If you have experienced deceptive or unethical practices by American Van Lines, you are encouraged to file a complaint with the Florida Attorney General's Office at the following link: https://www.myfloridalegal.com/how-to-contact-us/file-a-complaint American Van Lines has engaged in practices that we believe are unlawful and in violation of consumer protection laws, including but not limited to: * Issuing low initial estimates and dramatically increasing charges upon delivery ("lowball and upcharge" tactics); * Holding personal property hostage until excessive fees are paid; * Failing to deliver goods as agreed, and refusing to provide clear information on the location of undelivered items. Summary of Our Experience: In March 2025, we entered into a binding agreement with American Van Lines and paid a substantial deposit. We were instructed to provide 7-10 days' notice before pickup. We contacted the company three weeks in advance to update our inventory list. Despite repeated calls, no one responded until five days before our move-out date, when we were hastily given just 2 hours to approve the updated list--an unreasonable and unacceptable timeline. The company ultimately refused to pick up all of our belongings, citing an increase in items in the garage, and failed to meet the agreed possession date required by our home sale. We were forced to make costly last-minute arrangements to store and move the remainder of our household ourselves. On June 6, 2025, American Van Lines arrived to pick up our belongings and demanded an additional payment, which they later could not provide me with that amount off the balance due. Since that date, we have made daily calls with no resolution. As of June 19, 2025, we have not received confirmation that our belongings would arrive by the scheduled delivery date of June 22. On June 26th they called @7PM with out their 24 hour notice period and on the 27th, only a third of our shipment was delivered, and over 50% of that was damaged. Despite this, AVL demanded full payment. Per the driver on 6-27, he told AVL that he did not have all of our items but AVL did not notify us that it was a partial delivery, and demanded payment in full, once they did show up most of the Items arrived broken, missing parts, or improperly packed. For example, 2 - custom computer were thrown into boxes without the proper packing, a laptop tossed into the bottom of the same LARGE 100lb box, a glass vase, and pictures was thrown into a box without wrapping, and beds were delivered without legs, remotes, or power cords--rendering them unusable. Worse, documents we signed were altered post-signature to support the increased charges. This is a serious violation. As of July 26, 2025, we still have not received all of our items, and American Van Lines cannot or will not confirm their location. One representative claimed the items were in Colorado, while a company executive later stated they were in Wyoming. We have video evidence from a driver showing the conditions and manner in which our property was stored--unprofessional and possibly unsafe. July 5, 2025 - Ongoing Damages and Business Disruption On July 5, 2025, we received another partial delivery of our belongings. Once again, a significant portion of the items were damaged, many beyond repair. The continued mishandling of our property by American Van Lines has not only resulted in personal loss but has also severely disrupted our business operations and my professional responsibilities. To date, American Van Lines has refused to acknowledge or offer solutions for the clearly inadequate and careless custom packing performed on June 6, 2025, in Utah. Despite paying for this premium service, items were packed improperly, often without necessary protection or labeling, leading to widespread damage. The lack of accountability, repeated delays, and failure to communicate or rectify the situation have substantially hindered our ability to conduct business and perform essential job functions, causing both financial and reputational harm. Consumer Warning: We strongly advise against using American Van Lines. Based on our experience, this company is disorganized, unaccountable, and exhibits a lack of transparency and internal controls. If you are considering a move, we urge you to thoroughly research all options and avoid this company preventing a similar outcome. Buyer BEWARE! read more

Moving household goods from Washington to FL - NEVER USE AMERICAN VAN LINES! LIE'S LIE'S LIE'S - never did they once coordinate with me. I always had to initiate the conversation. Did not move the delivery date as I had given them over a week to coordinate and then charged me $3k for a re-delivery - absolute ZERO CUSTOMER SERVICE. Broken boxes, broken goods and items lost (or stolen). I WOULD GIVE THEM A 0 out of 5 but Yelp won't let me. read more

amazing customer service. the team was kind and careful with our belongings. Ron really helped us out. would highly recommend!

Move from Washington State to Georgia. Contracted with American Van Lines. Initial Estimate was $10, 823.61. I sent 65 photos and then Estimate was about $15,000. Day or 2 later woman called and said not enough cartons and boxes, etc were figured in based on the photos and came up with a new Estimate and Invoice of $20,912.81. She said she was figuring high and we probably would get a refund. I was told AVL does not use secondary partners and only AVL trucks and trailers would arrive. Day before pickup I get a call from AVL saying their truck had trouble and a "sister" company would be picking up. "Sister" company comes and says not enough packing materials were counted for and presented a new invoice for $25,062.20. The new owner of my house would be taking possession in 4 days and everything in it. I had no choice but to accept and sign the inflated invoice. BAIT AND SWITCH. They spent two days packing and loading the Trailer. The delivery truck arrived in Georgia several days later than I was told. The truck came at 11:30am with driver only. No workers. The trailer did not have a ramp to unload with. My son-in-law worked with the driver for 2 hours until he fractured his arm. About 3:30pm the driver gets two workers thru Craigs list and is going to pay them $40 each to unload, unpack and place the household goods. They see the load and find out much had to go upstairs. They said that was not enough payment and were going to leave. I paid them $250 each to do the job. At 8pm the trailer is finally unloaded so the driver leaves. Most of the unpacking and placing has not been done. The workers are tired and hungry, so they leave, but I was able to get them to come back the next day to finish up. Another $250. They spent 5 hours the next day. this still left a garage full of cartons to unload and place, but the articles are small enough for my wife and I to do the work. I spent several calls with American Van Lines for them to reimburse me the money I had to pay the two workers (paid for in the contract) and the overcharge at pickup. The move was in September and it is now December. Use any other Mover and you will be better off. They should get minus 5 stars, one star is too high. read more

Excellent service and smooth drop off of all my items by Jeffrey. All items arrived in great condition!

Manny B & Oscar, 510985. Two very nice and hardworking men. We enjoyed having them move us. American Van Lines are the best.

Manny B. Job #385591 He delivered right on time and all of our things were in tact!!! He did an amazing job and was so friendly! Would recommend to any of my friends and family who are moving!!! read more

Leroy Ronald. Daniel were hard working and friendly. Went overboard . Job number 518295

Manny and his crew were amazing. Very professional and polite. They delivered my items quickly and with no damage.. excellent employees !!

Manny B job 482027 did an amazing job. Very professional and handled everything with care. Moves from Florida to Texas and it was a great experience. read more

Ronald, Leroy and Daniel are amazing movers who helped us with extra care and patience! Highly recommend!!

Excellent service. Placed everything exactly where we wanted it, and took such care with our belongings. They covered the wood floors, all the corners around walls, and cleaned up when they were finished. All of the guys were personable and kind. Fred Mathews was the best and making it all go smoothly! Thank you so very much. read more

Fabian and his crew were very professional and organized. I highly recommend their service.

manny B job 408144 delivery Manny was so kind and made our delivery safe and fast. The care and attention to detail for our items was superb. We will use American Van Lines again. read more

Ronald and crew amazing service everything is perfect American van lines 2nd time using