They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

American Way Autobody is the definition of outstanding service. After my accident, Chet, Stacey,…read moreand Mike immediately stepped in and helped me without hesitation--dropping what they were doing to make sure I was taken care of. The level of kindness, professionalism, and respect I experienced was incredible. They made a stressful situation so much easier and treated me like family rather than just another customer. If you're looking for a trustworthy, family-run autobody shop that genuinely cares about people, this is the place. Huge thanks to the entire team for making such a positive difference when I needed it most.

We've been to American Way for body work on cars twice now. My little Hyundai Elantra suffered a…read morebent up hood when someone backed into my car. We got the estimate and a date to bring it in promptly and I was also given a rental. It was fixed in the time they gave us and all was well....until we hit a deer and totaled the car about two years later. The second time we've used them was for my father's car. They haven't actually done the work yet but they gave us the estimate and a date for repair. And I'm confident the work will be done and perfect when we get the car back.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

I seriously have to endorse this place, no games, no fuss, and I was able to get a dent someone…read morepunched into the quarter panel of my brand new car fixed for 120 bucks! Let me Billy Mays this by saying "but wait there's more!", not only did they do it for an incredible price but they had it back to me in an hour and a half GOOD AS NEW. When it comes to my cars I am insufferable with the details, these guys just did me right. To Northwest Dent Repair: Thank you, you've made a repeat customer.

I wanted a scratch on my bumper fixed, that's all. They…read morescrewed it up the first time, so i made them do it again. What i received was: 1. A CROOKED BUMPER. 2. A LOOSE (and leaking) TAIL LIGHT. 3. A LICENSE PLATE THAT FLAPS IN THE BREEZE & CAN'T BE TIGHTENED. 4. SEVERAL MISSING CONNECTORS (a few replaced by hex bolts, WTF?) 5. BUFFED OFF ALL OF THE PAINT FROM THE SPOILER (i told them to clean up their mess this time, and so they over buffed it. The scratch looked better than all of the above problems, they are terrible. DO NOT LET THEM TOUCH YOUR NICE CAR, YOU WILL REGRET IT. The manager is a professional liar. He will nod and tell you whatever you want to hear and then turn around and cut corners. I wish I could give them 0 stars, 1 star is too high.

This team was awesome. They fixed my Jeep after someone rear-ended me at around 40 mph with me at a…read moredead stop. They did wonderful work and even washed and vacuumed my vehicle. The repairs were done with care. I am very please with the results.

Hands down best body shop in Spokane! They went way above and beyond to make my car look brand new…read more They worked seamlessly with my insurance. Scott and his staff were so knowledgeable and helpful. I will be a forever customer. Highly highly highly recommend to anyone looking for a trustworthy body shop!!

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

If you want excellent results, great value and an honest person to work with, you will go to…read moreSpokane Dent Repair. My husband ran into a metal sign with his Dodge Ram truck. We had just switched insurance companies and didn't want to submit it. We found Ryan and he repaired it flawlessly in a short amount of time for a very good price. Also, his shop is VERY clean and orderly. We are so impressed with his quality of work and his ethics, we will always seek him out in the future if we need another repair. Nancy W.

Our vehicle was in an accident. They had the vehicle for about a month due to parts on back order…read more When we got it back it looked perfect. Had an unforeseen electrical issue a few months later. This ended up being related to the accident. K & M took care of it and we were reimbursed by them for the diagnostics that were done at an electrical shop. Great work, great service, have recommended to many!

I took my SUV here after my wife was in an accident. Took the car there to get a quote, two price…read moreoptions depending on how damaged the door was. It took less than a week for turn around, the paint looks amazing I forgot which side was damaged. Great body shop with nice employees.