GM, Donny and Sean J. Caliber Collision Spokane Valley WA…read more Donny and Sean worked excellently together and my very damaged Ford Flex is now once again in "good condition". *Professional *Accurate *Knowledge *Always Available throughout the repair timeline * Kind *Caring *Honest *Trustworthy They have a wealth of knowledge between them and I was grateful and thankful for their dedication from start to finish ! Thank You

Horrible experience. I was rear-ended in a car accident and I decided to use the other person's…read moreinsurance company which is Geico and Caliber collision was on their preferred list. I looked on the reviews and they seem to be good so I called up caliber collision and spoke to a lady. I think her name was Jennifer on the phone and I asked her how the process worked and she said to call Geico and they would make an appointment And they would start working on it right away. I spoke with Geico and they said I wouldn't be leaving the car there and it would only be having them take pictures and an estimate would be written up. When I went to Caliber for my appointment I told them what Geico said, and she said no that isn't how we work. You're gonna leave your car here and we're gonna start working on it. That was a Tuesday. I'm not sure what her name is but I'm gonna go with Jennifer and when I arrive there she was rude to me. She had a bad attitude. She complained about my car being dirty. She told me that it would've been better and easier if I had brought it in clean and I told her I live on a dirt road. She complained about my gas was only at a quarter of a tank and I needed to sign something saying that they could go and put gas in it. She started looking at my whole vehicle and looking at door dings and rock chips in the front and I asked her what that had anything to do with the back and she just told me that we want to make sure that the repairs are only done From the accident and she also said she wanted to make sure that there was no damage done because of the accident. I told her that I didn't like how she was treating me. I asked her a question and she said to me "as I was saying."... I went ahead and left the car there with a bad feeling and was picked up by enterprise rental and they told me that they would start working on the car. I decided to call on Friday and I guess the general manager answered. I asked him what the status of my car was and he said oh well we're not gonna be able to work on your car we're at full capacity. I'm like huh I don't understand that and so I decided to go and get my car and not say anything to them until I got the keys in my hand. When I got there, one of the gentleman tried to blame it on Geico and said that geico tries to make appointments without checking with them and I told him I said that is not how it went. I pointed at Jennifer and I said she's the one that told me that this car would be repaired and it wasn't just an estimate. I asked him why I had to call them for them to tell me that they weren't gonna work on my car three days later on a friday. He came up with some excuse about shortstaffed, and then he came up with another excuse that he was going to tell me yesterday, but an emergency came up but I called him at noon on Friday. Why didn't he call me in the morning? also, I know that they're full of crap because Jennifer had me sign something saying that I would give permission for them to be able to move my car between shops within caliber in case one had more time than the other one. I made a big mistake by taking it there. I live 45 minutes away from there but I chose them because I felt like they had good reviews but sometimes good reviews are nothing but BS. I actually think it was a blessing in disguise. I wouldn't trust them with my car for nothing. Bottom line, I was given the assurance that my car would be worked on by caliber collision. I brought it down there and I was treated rudely by the lady I believe is Jennifer but I left the vehicle with her. Three days later I called up to check the status, and I was told by the GM that they would not be able to work on my car because they were at capacity. That's not what I was told when I went there. I drove a long way to go specifically to this shop. I was in an accident and driving any distance is painful. They had all kind of excuses when I picked up my vehicle. It was never repaired.

First, ignore the one guy who left a gibberish one star review. He seems to have made a hobby of…read morehate reviewing any place he can find. Now then, no one wants to have body work done on their car. But life happens. These guys had great reviews and were very close to my house. I am so glad I came here. They got the job done quicker than they said, it looked great, and they even cleaned the car inside. It looked and smelled like a new car! Fortunately for me, the damage was ruled the other person's fault so I wasn't paying anything, but while I was waiting for them to bring the car up front, I noticed their posted rates for all their work. They meet or beat just about any body shop in Spokane. I hope you never have to get body work done on your car, but you really need to check these folks out if you do.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Our vehicle was in an accident. They had the vehicle for about a month due to parts on back order…read more When we got it back it looked perfect. Had an unforeseen electrical issue a few months later. This ended up being related to the accident. K & M took care of it and we were reimbursed by them for the diagnostics that were done at an electrical shop. Great work, great service, have recommended to many!

I took my SUV here after my wife was in an accident. Took the car there to get a quote, two price…read moreoptions depending on how damaged the door was. It took less than a week for turn around, the paint looks amazing I forgot which side was damaged. Great body shop with nice employees.

I wanted a scratch on my bumper fixed, that's all. They…read morescrewed it up the first time, so i made them do it again. What i received was: 1. A CROOKED BUMPER. 2. A LOOSE (and leaking) TAIL LIGHT. 3. A LICENSE PLATE THAT FLAPS IN THE BREEZE & CAN'T BE TIGHTENED. 4. SEVERAL MISSING CONNECTORS (a few replaced by hex bolts, WTF?) 5. BUFFED OFF ALL OF THE PAINT FROM THE SPOILER (i told them to clean up their mess this time, and so they over buffed it. The scratch looked better than all of the above problems, they are terrible. DO NOT LET THEM TOUCH YOUR NICE CAR, YOU WILL REGRET IT. The manager is a professional liar. He will nod and tell you whatever you want to hear and then turn around and cut corners. I wish I could give them 0 stars, 1 star is too high.

I have used them for years and they have done a awesome job fixing my trucks. I have sent my…read morefriends there also and they had a great experience also. Awesome job at a reasonable price.

The VE dealership crashed my car so they sent it here to get fixed. It took almost 3 months to fix…read moremy car and it wasn't done right so I had to take it back. I was told to drop it off Wednesday and it would be ready the next day. But now I'm being told I'll get an update on it Monday. I need my car back? Why do I have to be car less because they didn't fix it correctly to start with

If only I had the time to write it all. This place doesn't care about your vehicle or you as a…read morecustomer. That's clear at every level all the way up to the manager. First issue occurred with a non oem engine component that I didn't want on my performance car. I wanted to pay the difference to upgrade. I let them know this. I let them know it was on back order. They didn't seem to have an issue. Some 10 days later they said they were going to start assembling. I asked about that part. They said they wouldn't wait for it to arrive and never ordered it. Had they said it was an issue an alternative could have been established. In the moment I asked about overnighting a different part. Although it would let me order the other part and overnight it. They said it couldn't be done. At that point I gave up because they clearly didn't care. A few days later I contacted the manager. He was very rude and unprofessional and made the same excuses I had already been told. The excuses that didn't add up. Then he all but hung up on me. The car then wasn't "completed" for 23 days. That's not enough time to figure out alternative options though. I say "completed" because when they said that I had it go to a mechanic. Only then did they bother to send me pictures of the "completed" car. After viewing the photos I could see pieces beyond the grill not fully painted. Reflectors that were the wrong color. The grill was the aftermarket one that was on before the accident but when ordering it you get several pieces to put it on in different styles. They had pictures of how the car should have looked from the very beginning. I was specific about how to do the grill. And it was done the exact opposite. I told them of all of this. They claimed it was then done 3 days after it came back from mechanic. I drove 4 hours to get it. Paint still wasn't corrected and the Audi Quattro lettering wasn't on the grill. Multiple times I was told the grill came with "weird letters" "don't know how it's supposed to go" "don't know how to do it". This body shop shares a parking lot with an Audi dealership...... it literally takes 30 seconds to walk door to door. And apparently there isn't internet in Spokane either? At that point I also noticed that the clear bra wasn't replaced on my bumper. I was then told it never had one. So apparently they put clear bras on fenders and hoods (my fenders and hood wasn't damaged) but not bumpers anymore? The car never had another front end accident in its past. I took possession because I drove all the way there. And had clear impression of what the shop was long before this point. The icing on the cake was on my drive home. First finding the uroplate mount I told them didn't belong on the grill in my back seat not the trunk like I asked. Sheet metal screws pressing ever so nicely into my leather and alcantara seats. Next thing I notice is what I can only guess is a clear coat overspray all over my windshield that wasn't before. I'm not sure why it would have overspray because the only thing that should have been near a paint booth is the bumper before assembly. I haven't been able to get that off yet. And then I notice the owl that was on my dash missing. An owl that symbolizes my daughter that died 4 years ago, almost to the day I picked up the car. I check the photos I was sent of the "completed car" and it was still on the dash then. But no longer is it in the car anywhere. When I get it home I tint the reflectors and notice that visually one is there. But you press on it and it scoots inside the bumper. I put the Quattro lettering on that a professional body shop doesn't recognize or know how to do it. I attempt to clean the window with rubbing alcohol and still no luck. This shop doesn't care about anything other than getting cars through the doors as quick as possible and taking advantage of people regardless of then knowing or not. There isn't a low enough score I could give them. Never will I bring anything to them under any circumstances again. They cost business for the service departments next to them because if I'm ever so unlucky to need a body shop again. It will go to another city with an Audi dealership. And the Audi dealership was fantastic. This experience was so bad it made me dislike the car I loved. To the point we almost bought a different car from Audi when we were there. Oh and there is a spot missing paint on the front of the bumper. Hope this helps and hope this shop reads it although they've already made it clear they don't care.

They did a fantastic job. Period. In searching for a business to paint the ol' girl, I was…read moresurprised how little the options were. Collision places I contacted all stated they wouldn't do the job because it's considered 'restoration,' even though I was paying cash. When asked who would do it in the Spokane metro, they all paused, hrumphed, and reluctantly told me Maaco. I would have come to that conclusion regardless, but the responses did make me chuckle. Kevin in the FOH facilitated everything, and the techs in the shop did a great job. It feels/seems like I have a brand new truck, haha. Understand the ol' girl is still gonna be a utility vehicle for trips to the dump, lawn & garden center, hauling/towing etc. But ya gotta admit, she looks better than all those facelifts Barry Manilow has had, right...?

Just recently Maaco painted my Toyota pick up truck and didn't excellent job. I Jimmy Shuler of…read morespirit Lake, idaho highly recommend them.

By far my favorite place to go for any repairs! Cody was amazing with keeping me updated on my car…read morewhile getting fixed and letting me know of any complications that came about. This place is so quick and efficient!

Couldn't ask for a better experience. Gerber Collision & Glass did a fantastic job repairing the…read morerear bumper of my car and in record time. Looks brand new! Tina went above and beyond helping me get everything set up with the insurance company and even the rental car. 5 out of 5 stars, gold medal, whatever the highest award there is - they deserve it.