When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

Masks are required to enter. Offices in Kennewick and Prosset are open to the public. The…read morefacility is only allowing up to 5 people in the lobby at one time. There is a payment kiosk on-site near the entrances at both locations. And the drive-thru is open too. BPUD is opening the doors with safety in mind during the Pandemic.

Wish we had other, more affordable options…read more The winter of 2016-17 was one of the coldest winters TC has seen. Electric bills were high for everyone and Benton PUD was making a killing. Despite having Winter Payment and Low Income programs in place, I witnessed many neighbors, friends and people at my church struggle and contact Benton PUD to get on a payment program and they would not help their customers out. Causing hard working people to struggle and make tough choices.

Totally RUDE Manager, throws a huge Hissy Fit because I returned a hydraulic valve they sold me…read morethat worked backwards "up went down and down went UP". Simply wanting an exchange for the correct one. I recommend anyone in need of hydraulic equipment to buy it elsewhere. I will never buy from them again.

Extremely friendly. Needed a new set of lines for my Mazda. Mazda dealership wanted $478 for the…read morepart. I took the old damaged one in to these guys and they made me a new one with nicer material than the factory part for $49.

This is a maintenance review, I have nothing nice to say about the manager so I will not say…read moreanything at all(Brenda is nice and very helpful though) moving on, I had a leak in my downstairs bathroom and Josefina the maintenance lady is very informative, clean and effective about her job! As she was initially looking at the leak she knew right away what it was and explained it to me along with the steps they were going to take and the process. She also made sure to bring her moisture meter every time while allowing it to dry up making sure it was doing so in the appropriate time. All is finishing up and looking great. Thank you josefina

My wife and I have lived here for close to 2 years and havent had many issues, its very quiet. Only…read moreissue we have had is there never seems to be anyone in the office, been calling for over a week now everyday and havent gotten any calls back. I have also put in the request online for a new mailbox key and have yet to receive a response. Havent been able to check my mail in over 3 weeks and cant get ahold of anyone to get a new one.

So, the first time I contacted them, they out within a couple of days and did a great job of fixing…read moremy sprinklers. However on the second go around, I had not heard anything for 2 weeks after contacting them. I sent an email asking if they had any idea when they would be able to make it and was told about a week out. Ok, I was good with that. I understand that in the spring and early summer that are going to be busy. 2 weeks ...still nothing. I sent an email stating I would try to find someone else to do the work. No reply. Everyone I've talked to recommended Gamache and said what a good job they did. Did I just fall through the cracks? Update: So...after 6 weeks and writing the review above, I was finally contacted about doing my repairs. They were able to get out the same day and the repairs were completed. Was contacted afterwards to see if the repairs were satisfactory. Replied that the were and was very happy with them. Was then asked to take down my original review! Really??? Stated that I would update. Couple of days later I received a call asking if I had received the statement. Huh? Yeah, I got it and it's in the mail. Gotta say....5 stars for the repairs (Jesse was great!)...1 star for the customer service. Never been asked to take down a review before.

I just called this business this morning around 9am, within an hour or so they had called back, and…read morewere fixing our sprinklers before noon. Inexpensive, efficient, friendly, professional. He stayed long enough to ensure the rest of the system was all working, replaced one other sprinkler, and we are watering our lawn again~!~! The cost of repair is Far cheaper than no water/lawn damage in close to 100 degree heat would be ~!~! TY Gamache Landscaping! They are billing us for the repair, which is also a plus. [as opposed to the last people we called, who wanted to be paid Prior to their work ???]

Excellent service on my older hot tub. With what we did it's almost like new being 26 years old…read more The service department and scheduling are great. The technicians doing the work are very professional, knowledgeable and friendly.

Very friendly staff and thankfully open on a Sunday. Will be coming back for my pool supply needs.read more

I've had good results for well over a decade from the technicians who service and replaced my HVAC…read moresystems. In the words of my colleague a Professional Engineer in HVAC "expensive but worth it."

Charging 7-10k for a mini split for a 2 car garage…read more Some of these companies are absolute gouging.

Because of a job move I recently purchased a home and did some research to find a good lender. My…read moresituation was unique, because I still owned my old home (I had it listed for sale), I was moving and traveling for business during the closing period, and we wanted to close in less than 30 days (about 20). I accepted bids from 3 local lenders (recommended by real estate agents), and I accepted bids from the lending tree (be prepared for some major spam if you go with this option). Here is what I learned: The lending tree bids come in very cheap, but be very wary, they don't include the fees and taxes that will be required in the final product. Since local lenders know all of that stuff, they include it in their bid, so initially they look higher. Also remember that you can negotiate and work with local lenders in a way that you cannot with online lenders. Online lenders are all about the numbers and lots of volume - they generally have little to no flexibility or local knowledge. As a general rule, local lenders are more flexible and knowledgeable, but you pay for that with higher costs. Dago is a local lender that was one of three recommended to me by real estate agents. He assured me that he would beat or match any deal offered by any other lender. Of course every lender says that, but when I actually showed up with a lower offer, Dago agreed to match the lowest offer I received (in origination fees & rate). A different local lender made the same promise, but when I presented him with my best offer, I was told, "I can't match that." So unlike the other lenders, Dago kept his word. Because of his customer-comes-first attitude, I was able to get the best of both worlds: the knowledge and flexibility of a local lender combined with the rates and fees of a huge online clearing house. Above and beyond that, Dago holds himself to the highest ethical standards - and will make sure that he keeps his promises. Everything closed on time against an incredibly accelerated schedule. I was moving from NM to WA, and was able to sign my closing paperwork while on travel in CA. The disruption to my life was kept at a minimum. I highly recommend using Dago Velasquez if you are looking for an ethical lender in WA.