A never received 1099R for a deceased loved one brought me to the local Social Security office,…read morewithout an appointment. I did have an online account for said person but the website changed and I couldn't recreate a new log in. PARKING: There were 13 on-street, 1-hour parking stalls (which are never unoccupied) fronting the building, or a parking garage with supposedly high rates according to other reviewers. I forced my spouse to do a drop off & pick up! EXPERIENCE: Located on the first floor of One Main Plaza, security will escort you in while asking some safety questions. He then had me check in on the slow-responding kiosk which issued a ticket number, just like the DMV. The small office had an adequate amount of chairs and 8 windows. A TV screen showed called numbers but no chimes or alerts were sounded to get your attention, but the security guard, out of the goodness of his heart, would verbally announce the numbers and which window to go to. I was called in about 30 minutes which I thought was pretty quick judging by the amount of people waiting. The guy who helped me asked for a death certificate, which I had on my phone but I wasn't allowed to email it to them to see or print out. I did have a hard copy POA which he thankfully accepted along with a few security questions. 5 minutes later I had document in-hand! I think he knew my predicament and assisted me fully because he cared. Much appreciated and thank you! OVERALL: If you've had a bad experience here, I'm pretty sure you were partly to blame. Be civil and you'll go far.

I visited with a 71 year old friend with Parkinsons who hadn't signed up for Part B. It was such…read morean easy process for us to go in, sign up digitally (the security guard will assist you), we only sat for a few minutes and were talking to a really helpful agent who went out of his way to help us. I just wish we had got the gentleman's name so I could give him a personal shout out here! We had to visit the DHS to complete the process and he made sure we knew what to ask for, gave us some print outs and forms to take with us, and made sure we knew where we were going. He was empathetic and helpful and it was such a relief as we though it was going to be a hard process after dealing with the Red Cross and FEMA recently in the Lahaina disaster. Easy parallel street parking outside, friendly security guard at the entrance will show you the way, the security guard at Soc Sec welcomes you and shows you the ropes. Sooo easy. Mahalo to everyone at the Soc Sec office for helping us.

I'm visiting Maui and I carry around police patches from my department to trade with other…read moredepartments around the world. I called this station and was blown away by how helpful multiple officers were in getting me a patch to trade. I left with a beautiful Maui patch in hand, a smile on my face, and a great story to report to my department. Thank you Maui Police!

To protect and serve. I think we have it good on Maui compared to the horrible incidents you see…read moreon the continent. FACILITIES: My parents retired from MPD so I've been inside both buildings. The old station was that sunken, 2-level building right next to the county building and currently houses the county permits office. They moved from those cramped quarters to their current spot on Mahalani Street in the mid 80's. Back then, you could literally walk through the entire building as no doors were key-controlled. Not anymore. Today, the public has access only to the receiving desk and traffic sections. POSITIVE EXPERIENCES: Calling 911 has been quick and efficient. Like other reviewers have stated, I too have gotten a condescending operator on the line, but it is a high-stress job with measly pay, so I get it. Working with the public, you do get your fair share of a-holes just like at any job. My outcomes have always been favorable whenever I needed help, from health emergencies to minor traffic accidents to non-emergent issues. I even got out of jury duty once due to my relationship with the department, LOL! Years ago, riding in a friend's truck from Lahaina to Kahului, we almost got into a head-on collision as some idiot was overtaking cars. After we swerved off the shoulder, luckily an officer was right behind us and pulled the yo-yo over. Most recently, I had someone clip my vehicle and drive off. I gave chase, an officer saw the other driver speeding, he gave chase but lost them, I provided the license plate number, he got their info, their insurance paid. Yes! NEGATIVE EXPERIENCES: Once, I was driving to Lahaina and traffic was just stopped in the Ukumehame area. It wasn't the usual gridlock but one car that was stopped at the head of the line backing up traffic. I had no idea what was going on so I blew my horn as we were just sitting there. In any other city it would be accepted but not to this one dick-of-an-officer who came up to my car and gave me crap about it. Back around 1996, even after providing the license plate number to the attending officer of a hit-and-run driver, I got no info back on the other driver and got stuck with the repair bill. OVERALL: Thanks for keeping Maui safe!

The power goes out at least once a mont, takes hours for them to restore it. Takes hours for anyone…read moreto show up! They act like they don't care! Can't speak to a real person and when you finally teach them- they don't care and are of no help! They are truly criminal!

Never officially moved in or paid to have service cut on but ended up with an outrageous bill. We…read moremoved to the mainland and was stuck with a bill that made zero sense. No one has reached out to resolve this matter

The 4-story building at the corner of High & Main houses several different state offices (see my 2…read morepics of the directory.) The two most frequented departments are the Labor & Industrial Relations and Tax Office. PARKING: The metered parking lot is small and rates are only 25-cents for 30 minutes which is dirt cheap! There is a very limited amount of free but timed street parking. ACCESS: The parking lot provides access to the first level. The main entry off High St brings you direct to the second level. There is an elevator but because the building looks so old, I used the stairs just for sanity's sake and a little exercise. I had some business to do at the tax office and received prompt and friendly service.

So when is it ok to hang up on someone who has been trying to get their vehicle taxes paid for bc…read moreyou're inpatient with their questions? . I was still talking and was hung up on. I was polite even apologetic for not quite understanding the new rules about the drop box. VAX cards needed - protocol etc... not only that different people answering the same question with no continuity - it feels like protocol changes everyday. Frustrating and waste of people's money. Retrain

I'm a confirmed, lifelong book lover (my mom was a librarian, so that tracks lol), so I was super…read morehappy to discover the Wailuku library. It's an historic building, designed by Maui-born architect CW Dickey, and opened in August 1929. It was the first public library in Maui County, and was added to the National Register of Historic Places in 1986. Inside you'll find a great selection of books in all genres, with varying displays of selected works that relate to current events or celebrations, and a staff of friendly, knowledgeable, and helpful librarians eager to help you get the most out of your library experience. There are adult and keiki reading rooms, a rack of books for sale (proceeds benefit the library), magazines, and much more. New automated checkout stations are super convenient and easy to use and offer you the choice of printed or emailed receipt for checked out items. As with all branches of the state library system, you can use their app to request and place holds on items and pick them up here (or any other location). The app also lets you see your due dates for checked out items, renew any if needed, and see where you are in line for items you've requested. The Wailuku library may not be physically huge, but it's definitely punching above its weight and providing great service to the community.

Seriously one of the cutest libraries I've ever been to. I can't believe I've never been to this…read morelibrary. I've driven by a million gazillion times and today was the first time I've ever been inside. It clearly is historic and what a gem. Parking is on the street or in the County parking lot across the street. There is a crosswalk and a ramp in the back for handicapped and strollers. I have fond memories of going to my local hometown library as a child so I hope to do the same for my little blessing. The librarians and everyone were so nice. There is also a little one floor elevator to get down to the keiki area. I love that they have their own space. It is super cute. I can see so many more trips in the future with my little one. Not the fanciest library but still wonderful and for someone who loves books like me, it is one of my happy places.

First of all this place is big, bigger than Kahului's one for sure, we wanted to throw our…read moredaughter's first birthday party here but sadly they were close for renovations. Second they finally have AC? It was still a bit hot tho. Lastly the bathroom, I mean for real! The bathroom is actually clean.

WCC is aka the Velma McWayne Santos community center, was once the shining jewel of Maui's public…read morevenues, but has since been trumped by newer, climate-controlled buildings in other areas. The building is made with hollow tile which is a natural insulator, resulting in a cool interior despite the hot conditions outside, and ceiling fans aid in the cooling process. The open beam ceilings provide for an airy feeling. The space can be divided into 3 separate rooms or 1 big one which holds about 400-450 people max. There are lots of big windows that allow natural light to pour in. The fixed stage is equipped with a garage door backdrop that leads to the back of the facility and allows for easy set up for bands & entertainment. The only downfall is the tiny parking lot. There's an adjacent parking lot next door for park users but more than likely a sporting event will be happening so parking is normally super tight.

I found out I had a water leak through the EyeOnWater app and reached out to John at Good Guy…read morePlumbing. After doing some troubleshooting on my own--changing toilet parts, checking the irrigation system, and investigating other possible causes--we narrowed the issue down to the main water line. John responded immediately, told me he could send someone out the same day, and even gave me a one-hour arrival window. Based on the information I provided, he was able to give me a quote before anyone even came out, which I really appreciated. As promised, Jonathan arrived right on time. He was incredibly friendly, professional, and knowledgeable. He located the leak surprisingly quickly, and I was shocked at how deep the pipe was buried. At one point, Jonathan was upside down in the hole working to access it! Throughout the process, he clearly explained what needed to be done. He let me know he was going to the store to get a part and would be right back--and he was. He returned quickly and got right back to work. Once the repair was completed, he showed me the damaged section of pipe and explained the fix before covering everything back up. I was especially impressed with the care he took when refilling the hole. He carefully put the soil back in place, and by the end of the job, he was covered from head to toe in mud. It was obvious he worked incredibly hard to get the repair done right. It's been a few days since the repair, and so far everything is working perfectly. The owner of this company is responsive, kind, and most importantly, honest. I highly recommend Good Guys Plumbing for any plumbing needs. They truly live up to their name--they really are "The Good Guys"! Mahalo, John (and Jonathan) for your help. We appreciate you so much!!!

First day in my new condo in Kīhei. No hot water and this very senior woman has no clue how to get…read moreit. It's Sunday. I left a text with Good Guy. He called and walked me through how to turn on the breaker. Then he had me send him pics of the water heater and he told me how to turn it on. No charge. He truly is a good guy. Little did he know that an hour later, a fire truck and ambulance would be at my door to transport my sick sister to hospital (Flu A). We needed hot water and the Good Guy was here to provide it. Thank you, sir. As you told me, "Sometimes people just need a little help."