Gerry was great! He wasn't pushy or hovering, but he pointed me in exactly the right direction by…read moreasking some solid guiding questions and showing me the mattresses that fit my needs. He also found a way to upgrade me to an adjustable base free of charge, without trying to upsell me on anything. I will definitely be back when I need my next mattress, and will send all my friends to Gerry!

The most wonderful and friendly customer service ever…read more Gerry led us to the perfect mattress for our needs. He was not pushy and didn't try to steer us to something more expensive, although he could have because we were ready to buy. He knew exactly what we needed. We would highly recommend this Gresham location and Gerry to anyone needing a mattress. Thanks, Gerry!!! You're the best!

Staff was friendly but the pricing was so confusing. They are "closing....to restructure" they…read morethey have the "sale price" the "store closing price" listed. Then they have random tags showing a discount % which is off the sale price not the discounted price and it comes to a different price. Oh and on top of that they are open to negotiation. So many different things to consider and deal with on pricing. The pricing is insane!! Even the "sale price" on items is super high. The sofa I looked at had a sale price of $999 and a store closing price of $798. I swear I saw this sofa at another store for $599. So high prices, friendly staff, and a fake store closing sale. Sounds like this store is just trying to make some money from people who think they can get better price from a fake store closing.

This company is the real deal. Very high quality products at quite reasonable prices. I furnished…read morean entire apartment working with Tom. No pressure and 100% customer centric. After over a year, I walked in and he remembered most everything I bought. I was looking for a small end table and he lead me to exactly what I was looking for at a price that beat all the pressed board stuff on line. Furniture? Do yourself a favor and go see Tom @ Furniture ConneXIon in Gresham! Highly recommended

This is our 5th repair done by Riegelmann's Repair Crew. Ben and Alex came out and had it fixed in…read morean hour. Previously, Ben had been out 4 times to diagnose and fix our washer/dryer and our stove. These guys are awesome and really do a great job. You should call them if you have a repair. I highly recommend them.

They have gone to hell!! Same people owns since I was first in there 15 yrs ago , service was…read moregreat. The majority of staff/ owners that were 15 yrs ago were still there a year ago and again blew $15,000 (fifteen thousand bucks in cash in one single day, this time around they did put the extended 5 year warranties on my appliances as they did 15 yrs ago. The seem to either be tired or something. The delivery kids they had this time around seem to have lazy & couldn't put a bed frame together. As for the mattress I pd 1400$ in the shopping spree I recently had there has failed!! It's got a body groove on one side of the mattress!! I refuse to ever blow a wad like that there ever again. I even tipped the driver 40$ each . BIG MISTAKE ON THAT doing!! But just this country everyone has gone to the crapper!! Very shocked how they are now days there!!

The people at this location have been outstanding. From sale…read moreprice to delivery They have been great.

Wonderful customer service Jacob is a lovely guy. Awesome, dude I recommend you to go there when…read moreJacob is there Trust me.

You would think that if you spend the time and money on finding a new mattress that it would last a…read morelong time, at least 10 years or better. Not the one I bought, only 3. So there I was back in the store...Luckily Mattress Firm corporate warrantied the mattress but my nightmare started at the store level. Not only did they give me the wrong mattress (which ultimately hurt my back) but I was treated like a second rate person because of THEIR mistake. When I tried to make it right and filed a complaint even the Core Manager, when she called me didn't have a caring bone in her body. Bottom line...go to a different Mattress Firm than this one in Gresham on Burnside. And if you do ever think about filing a complaint, you're truly wasting YOUR TIME!

My wife and I were looking for a bed that would my back and my wife's headaches as well and is be…read morecool in the summer time and cozy in the winter. So first we were looking at the purple mattress company and we went in to the Gresham station mattress firm location and started looking. The sales associate was name Jeremy and without his help we probably would not have come back and butt are mattress but he was amazingly helpful and knowledgeable and we really got along with him. We did not buy our mattress on the first visit we looked around and then came back and decided on the INTELLIbed Midnight king size mattress with an adjustable frame. The bed is perfect for us it was the perfect furnace and not hot like memory foam! It was a lot of money and a bit more than we anticipated on spending but the bed was definitely the most comfortable for my wife and I. He did not try to close the deal to quickly which I find a lot of salespeople do. I was in sales quite a few years in my younger days. They scheduled the delivery only three days later which was very nice the delivery guys were much more than I expected. They brought everything upstairs including this 250 pound mattress and hauled away the old stuff. They made sure that all our questions were answered and everything was cleaned up after delivery. Oh I forgot to mention that everything had to go up and down two flights of stairs. So what else could I say it was excellent from start to finish and I definitely would recommend them and the bed to a friend. Many thanks to our sales associate Jeremy!

I would like to thank Tim for his excellent customer service and kindness in helping me, a disabled…read moreveteran find a new mattress. He was very busy and working alone, but still found time to work with us on finding the best mattress and getting the best price on the mattress we chose. I am very appreciative of his help, hard work, and kindness. I definitely will return the next time I need a new mattress. The entire process of picking a mattress, finding an amazing deal, and the delivery and removal of old mattress and box spring went very quickly and for that I am also very grateful. I would recommend mattress firm and Tim to anyone who is looking to buy a new mattress and anything mattress related.

Went out if their way to help after a denied warranty claim. Thank you so much for all the…read morepersonal help.

Customer service and the associate's knowledge was very good. There was an issue with an item…read moreshowing available in the warehouse and the inventory was off. They still delivered and set up the bed and frame and will deliver and install the headboard when it arrives.

I received a recommendation from one of my recent contractors to check out this company since I was…read morelooking for a wallbed and I was not impressed with the local wallbed companies and their high prices. Mary was the first person to help me. She was absolutely great and took the time to show me my options and explain the different features of their wallbeds. She gave me free wood color samples to take home and see with my floor and wall color which would suit me better. I returned a few days later and Gordon helped me with the purchase. The price was great. 20 yrs ago, I purchased a wallbed I wasnt able to bring with me in my move. For just a little more cost than that one, I have a lot more features and this is better built. I asked for all the bells and whistles: lighting, built in electrical outlets with USB charging stations, etc... The delivery team came and assembled the units. They were fast and professional. I highly recommend Bedrooms West for good quality and great prices. The wallbed looks great in my room.

We visited the Bedmart outlet on Airport way to finally replace our old back breaking mattress. We…read morewere greeted by Cheryl who was so nice, and very knowledgeable about which mattress would be a good fit for us . We werent left to roam the store endlessly trying out mattresses . She asked us a few questions and went to work showing us the ones that would fit our needs. It was truly a pleasure to work with her. From the first nights sleep my back was pain free! If your due for a new mattress, stop in and let Cheryl help you choose the right one.

Really helpful in finding a new bed for my daughter. David was really nice, overall good experience…read moreand I'd return.

Had the worst experience with JR Furniture, I have PTSD after the humiliation and stress they put…read moreus through. I can't begin to express the amount of emotional trauma this purchase has cost us. It's been 2 years and yet nothing has been resolved. we paid extra for a warranty so we had coverage for the first year to return it and 5 years for repairs. They broke the first time I sat on them, mind you I am 120 and 4'4. As the team that set up the couches then left, my husband asked me to sit on the couch and see how the lumbar of the couch works and it broke right then and there. I called to have them fixed or returned and it took them over 8 months to come out and finally do something. They replaced the broken piece in the couch even after I said I wanted to return them because their quality is terrible. They told me they already ordered new pieces therefore that will not be possible. New ones came in and again they broke, almost the same time frame with the same problem. We contacted them again and it's been well over a year now and still hasn't been fixed or taken back. Mind you we call them on the regular and there's always an excuse why they weren't able to reach out. Like the employee was fired, the company is under new management so they will have to start the process. One of the most popular is to call back in 2 weeks if you haven't heard back. They sent a man named Gary to investigate the problem. He told me the problem was me because of my height. I have been diagnosed with X link, hypophosphatemia rickets I am not a midget nor a dorf. He had me show him how I sat down on the couch and stared pointing out how my height is the root of the problem. He said they had seen this before when small kids break couches and that is why the couch was broken. He had me go around sitting on the couches and see if they would break or if my height was making them imbalanced for about 20 mins reclining and getting off and on. I was half in tears and felt humiliated. The whole visit was about me and my disabilities not the fact that their couch broke the first time It was reclined. He would start by saying "I don't like to point fingers at customers, however" every time he was to blame me for the broken part. He brought me to tears and when I asked then why are you pointing fingers at me constantly, he started to head toward the door and said, "Well I have to go see another crazy lady because of JR Furniture". His choice of words was hurtful and very subject to my disability, not just humiliating me, but straight being discriminative to my disabilities relating me to a child... I highly doubt that a recliner can break the first time you sit in it because you are short. I called to make a complaint about how I was humiliated by their handyman Gary. When I told the manager Edward Lange what was told and what Transpired he blew up laughing "HAHAHHAHAHAHAAHAH BUT THAT'S SO FUNNY " He stated "Let me call you back in the next 2 weeks" It has been about a month. I am sick to my stomach and shocked how a manager could find any of this remotely funny. I feel humiliated unheard and discriminated against. I can try and come up with excuses for Gary all day long but I can't come up with a single one for Edward! He has no business being in his line of work if you think any of this is hilarious. I got the most unprofessional and idiotic call from Big Sky Upholstery NW regarding the word choices Gary used and the blame game he played. The lady who called was Gary's MOTHER, she called on his behalf and told me that it was me who misunderstood him and that he would never say something like that, basically calling me a liar. "I know my son he would never say something like that, he knows how to talk to customers". Honestly, these couches are the worst thing I bought! I hate them and what they have over my head now. It is astonishing how disrespectful and disgusting all these staff members have been to me. They are avoiding their end of the deal. You're screwing me over for two years now dragging out something that could have been done in weeks. I have useless recliners in my house since about July 2022. If you value your hard-earned money and your mental and emotional health please don't go to them. This has been a nightmare full of anxiety and regret.

Really bad costumer service at this place ! I have a bad experience on couch taking almost 4 months…read moreto be deliver and when they deliver it was dirty and have a whole ! They replace it after almost 4 months . Last week I when and buy a end tables for my bedroom , tables in the end were too big for my bedroom I call them the day after I pick them up and found they hay a zero return policy , the assistant manager swear he cover that with me ! Total lie ! Stay away from this place ! What a joke !