I cancelled my membership because of their customer service. I honestly can't believe I kept it for…read morethis long and continued to use it as I've had issues in the past with them. Customer service is rude and only resorts to rebooking or charging you extra if you have an issue with the car and you go over your time. When I was trying to return the car I had, it wouldn't turn on at all. I still had more than enough time to return it. Maybe it was my fault for calling them right when I was supposed to return it, but I had been trying to turn the car on multiple times and nothing was happening. While on the phone, they insisted that the car wasn't turning on because the gas was low, which doesn't make sense, and couldn't have been true because there was still 1/4 tank left. They then gave me two options, rebook the car and be charged the late fee and the rebooking charges or have it towed and be charged all the towing and potential impounding fees. I argued that it wasn't reasonable to be charged the late fee because the situation was out of my control, but they wouldn't listen to me. I was constantly put on hold, even for the smallest questions or explanations, and when I asked to speak to a supervisor, they told me it wasn't possible multiple times. I decided to rebook and they kept insisting that I fill up the gas even though it had the minimum amount needed to avoid fees upon return. But when I went to get gas, the gas card wasn't working even after multiple tries. I even called them again after returning to tell them it wasn't working and they brushed me off saying I had enough gas, so I wasted even more time with the car. In the end, I was charged $155 when the trip was supposed to only be $67. I considered calling to try and dispute this but I knew they wouldn't be helpful at all due to my past experiences. Their first suggestion is to always charge even more money to rebook the car but still paying a late fee regardless of if the situation was out of your control. This was the fourth issue I've had with zipcar in only 2-3 months.

I have been a member of Zipcar for 15 years. It used to be great! I loved it. Nice cars and good…read moreservice if you needed service. Now, their cars have gotten more dumpy every year. No one can help if you call. You are put on hold for multiple minutes, and every time you call you are transferred, and you will be transferred. Not one person is helpful. I just booked a car for this evening and there was NO KEY TO START THE CAR. The agent told me that they had already had reports that there was no key in the car. Yet!! They still had it available to rent. Garbage nonsense every time you have to deal with them.

I had an absolute blast in Alyson's car Bianka (toyota camry) on my trip to Olympic Park! I didn't…read moreeven expect a 2009 car to be so comfortable and powerful. And the gas economy is simply unbelievable! Alyson is an amazing host, she's fun and pleasure to deal with. She takes a real good care of her cars. She urgently changed the car that I initially booked a day before the trip, because that car turned out to have some mechanical issues. I was really glad that it was all resolved before the trip and not on the road. Besides, this shows that Alyson has her cars mechanically checked before every trip, so I felt safe driving Bianka. Check in and check out process were contactless and easy. I'm definitely going to rent one of Alyson's cars next time i'm in Seattle! Thank you Ava!

From the owner: Looking for the best economy rental car option in Seattle? Click the website link & book one of…read moreour 5-star cars on Turo 24/7! Long term & short term trips welcome. We specifically design our fleet to be budget rental cars for you in the greater Seattle / Seatac region. All are gas-minimal to save you money at the pump. All our cars are in excellent condition & fully insured. We wash, detail & sanitize each car between trips. We use a contact-free pickup system for ultimate peace of mind & flexibility. DISCOUNTS are available: Book your trip ahead of time for an Early Bird discount. There are discounts for 3+ 7+ & 30+ day rentals. And 5-star guests earn themselves an additional discount for repeat trips! If you have any questions or want advice about Seattle or the surrounding region, we're here for you personally. When you book our cars, you also have a friendly local in your pocket to help unlock the best treasures of the great Pacific Northwest. Let's get you on the road!

This is the worst car rental company. They messed up my…read moreitinerary and then charged me an extra $750.00 to drop the car off at a different airport then the one I picked up at. The rental was fir 5 days and the cost was supposed to be $288.86 total. I received a bill for $ 1,030.00. They made the mistake then charged me for it. I called their customer support several times but they just said the charge was valid and they could not do anything about it.

I'll admit I am kind of conflicted about this review…read more I booked with Advantage for the first time because they had a WAY better rate on a one way rental I needed. That's good. The full size car we got was new, clean, and worked perfectly. That's good. When I got to the counter they told me they were out of cars, sent me to two other companies without success and eventually revealed that they had the exact car I reserved. Wait...you had it the whole time?! What a pain in the ass. After a flight and standing in three lines with a five month old baby, I did not need that kind of stupid run around thank you very much.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

Booking was very easy. I liked that I was able to get an estimate first and that all costs were…read moreupfront. Communication was amazing. From the emails reminding me about my booking to the text telling me exactly where my driver was waiting - everything was very clear. Our driver Kamo was top notch & car was very clean. I highly recommend Century Car Service.

I would like to give a shout out to Lyft Services! I have been using Lyft for the last year. I am…read morevery impressed with their drivers! They are always helpful, kind, respectful, and friendly! Their cars are always immaculate! They also help with wheelchairs, and walkers! I would highly recommend Lyft! You will not be disappointed.

This is a long rant. But to sum it up, Lyft takes no responsibility whatsoever when they screw up…read more None. Nada. Zip. Instead, they are condescending and inflexible. We waited on the sidewalk for 20 minutes, starting 10 minutes before our Lyft was due. It never showed. The driver never communicated with us. At first, Lyft wanted to charge us a $10 penalty for missing the ride that never came. Then my app said the ride was *canceled by the driver*! Bizarre! We ordered another Lyft, but ended up getting to our concert late. After the concert, I spent over an hour and a half on chat with Lyft--first with a bot. The bot said they had resolved the problem by refunding the charge for the ride that never showed up. I argued there should be some form of compensation. After all, from a legal perspective, they broke their contract to provide a ride for a stated fee which we paid. The bot and the three supposedly-human agents I spoke with all told me they understood how frustrating it must be for me. Totally condescending, focusing on my feelings rather than their failure. When I first asked for a live agent, the bot got snarky and responded, "I can get an agent if you like, but they will just say the same thing I've been telling you.." The agents I spoke with were, in fact, equally patronizing. I asked the lead agent to read the transcript of the very long chat up to that point. They clearly read no more than a couple of sentences. They wanted to go back to step one and "explain" everything over again. My conclusion: Lyft is indifferent to its own oustomers and to its ineptitude, and becomes condescending, defensive, and aggressive when confronted with their mistakes. Once Lyft has your payment information, you are totally at their mercy--in other words, S.O.L. I have some philosophical problems with Uber, but at least they treat their customers with respect, competence, and sincere good intentions. So I guess it's Uber from here on out.

Excellent and timely service. Very communicative. Have used twice. Very happy. Will definitely use…read morein the future.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.