I brought my vehicle here for its second scheduled maintenance service. Just like my first visit, this one was excellent. The entire process was seamless. I was met by a staff member when I parked my vehicle and was directed to a service rep (Mark) who checked me in, gave me an overview of what was included, asked me if there was anything else that I wanted them to check out, and then directed me to the waiting area while my vehicle was serviced. I also received a short video from the technician working on the vehicle during which he provided a detailed overview of its condition: tires, brake pads, fluids, etc. when the work was completed Mark went over the service report and signed me out. The experience was smooth, hassle free, friendly, and professional. The service itself was excellent. Five stars. For comparison, my previous vehicle was a luxury brand. While the service provided at that dealership was very good, there was definitely an attitude there from the customers that was reflected by the staff. The staff was professional and friendly, but there was a completely different vibe from what I experience at Lee Johnson Mazda. Perhaps that went with the branding. My Mazda experience at Lee Johnson has been more down to earth and personable. read more

Me and my significant other were in the market for a vehicle and I was referred by a friend who works here. We came in on a Sunday( I know probably not a good day to buy a car) but it was literally my only day off. Just as expected we had spotty replies from the banks because most weren't in the office. Our salesperson Dee and the finance manager Hunter advised us to put the deal on ice till Monday so we could get bank responses. We were able to get the car Monday with approval. They were super nice and made sure we were taken care of. Thank you to Dee, Hunter and Tim they went above and beyond. Our new vehicle was detailed and we got a full tank of gas plus Dee made sure to show us how to change the settings in the car as well. read more

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I had a good experience with them in the past (leasing a car and service)....however recently I had sent an email to a sales person there and after a few emails when I told him I would most likely buy or lease my next car online (he wanted me to come in which I WILL NEVER GO TO ANY DEALERSHIP since it sucks to do so as most of you know) he emailed me back saying "We don't offer that anymore" which was absolute BS when you go to their website and see you 100% you can buy online. I even called their sales manager to ask if "Dennis" is new or just trying to pull a BS move to get me to come in? Even the sales manager was hesitating answering my question "Do you offer car buying online" ? He stumbled trying to answer (like someone being grilled in front of congress)?????? So sadly I will most likely NOT buy or lease anything from them. read more

Just no. Service/l customer care team. What they once were (customer focused and helpful) is long gone. So long Mazda after 4 decades. read more

You enter and the first thing asked - why did you not purchase the vehicle from us? Where did you stay when you bought? I don't accept prepaid maintenance. But I can do you a favor to accept this time. Honestly I called to book, could have said no upfront rather than embarrassing while bringing in and being rude at the service centre. Highly unprofessional, not recommended. read more

Purchased Vehicle On: 7/24/24 Vehicle Entered Service Center: 8/1/24 Date of Review: 9/7/24 TLDR: LJ Mazda of Seattle sold me a clean Carfax vehicle that was later found to have been hit and seemingly repaired under the table. Was also advised that there was no open recalls on the vehicle when I bought it, only later to find that there is an open recall. Not pointing any fingers, but a later inspection revealed that the front fender had been pulled, and touch up paintwork was found on the right side of the fender and some more on the right hand mirror. Perhaps they were unaware as well. Vehicle was taken to LJ Genesis Kirkland for further inspection, which found that the drivers side strut was bent. Was advised that LJ Genesis Kirkland would ask LJ Mazda Seattle to comp the repairs. They ended up paying only partially paying for the damage, any remaining was my responsibility. This was ok enough for me. A dealer buddy of mine had alerted me to a used 2020 Genesis G70 that had been sitting at LJ Mazda Seattle for about three weeks. He looked into the Carfax and it all came out clean. This vehicle was equipped in the exact configuration and model year that I wanted, and was one of maybe just a couple in the entirety of Washington. I became curious about the car and decided to head out with my friend to check out the vehicle on 7/21/24. Initial impressions were good. We saw a chipped windshield before the test drive, but the vehicle drove well. I worked with Dennis Thomas when inquiring about the vehicle. Very friendly guy, easy to work with but didn't know too much about the vehicle. For the numbers, I worked with the General Manager Michael Hourigan in person and the Used Car Manager Brian Elich over the phone. Brain was friendly over the phone. Michael was decently friendly in person as we talked numbers. The first quote came out to over 45,000 dollars, which I thought was crazy for a 4 year old car. This was with all the prepaid maintenance and protection packages, which I was not interested in at all. For a car that had a windshield chip, extremely low coolant, and additional issues that wouldn't be revealed until later, I took some time to think about it. I was obviously very excited over this vehicle and I let that hinder my better judgment. I returned on 7/24/24 to finalize the paperwork and purchase the vehicle. I worked with The Finance Manager David Kirkham who was friendly enough. He advised me that they checked for open recalls and found none. He also tried to sell gap insurance to me at $12/mo. I mentioned that I was not interested in purchasing gap at the dealer as I would add it on later by other means. That should have been that. However, he kept pressing about 4 more times mentioning personal stories involving people without gap, even showing me an a claim made by an insurance company, and 'informing' me that gap cannot be added after the fact. My insurance agent was later able to add gap for $3/mo. Upon taking the vehicle home, I noticed that the drivers side front wheel had some severe noticeable negative chamber. Pictures are attached. I had my mechanic look it over and he determined that the strut was bent due to some rubbing and a faded sticker on the left front strut which was not present on the right front strut. I decided to take it LJ Genesis Kirkland to have it diagnosed further. They confirmed that the strut was bent. They also found that there was an open recall for the vehicle... So now, the vehicle is sitting at dealership service at LJ Genesis Kirkland. They've advised me that they will ask LJ Mazda of Seattle to cover the repairs, but I am extremely doubtful. read more

Lee Johnson Mazda of Seattle - Wheel & tire on the driver side, notice how the wheel is tilted in towards the vehicle. - Auto Repair Near Me - Seattle, Washington

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I was a little skeptical reading the other reviews that this dealership made the car buying process painless, but I was happy they were right! I went in knowing what I wanted, so I had minimal in-person interaction with the staff. But from how we did interact (including over email), from the test drive thru signing docs, Dennis, Hunter, and Michael were friendly, knowledgeable, and gave me a great deal without any headaches. I really appreciated that they were upfront about their offers and rebates too, rather than avoiding mentioning them. Thank you guys (: PS - was a nice surprise to find they have a cute dealership dog ready to greet you (: read more

Lee Johnson Mazda of Seattle - Auto Repair Near Me - Seattle, Washington

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Came in prepared w everything I needed and left with the vehicle I was looking for in prob my fastest and best dealership experience thanks to PEYMAN! Great customer service no rush or pushy tactics. Kind and very professional. Business felt easy and comfortable. No stressful back and forth and very clear and transparent answers. Always was open and willing to let us think, decide, take our time in certain parts of the deal. Also respond time is on point. I would highly highly recommend contacting PEYMAN for a smooth dealership trip. Thanks for treating us like your personal friends vs average customers. read more

Lee Johnson Mazda of Seattle - THANKS PEYMAN! CONTACT THIS MAN FIRST! #THISISTHEWAY - Auto Repair Near Me - Seattle, Washington

Personally had a great experience with my first time ever buying a new car at Mazda of Seattle. Hunter was very kind and easy to work with both over the phone and during the in store purchase. Never felt pressured to pay for something I didn't want, nor was there a feeling of haggling/arguing. I went from a very low-tech car to a high-tech car and they made sure I left the dealership understanding all the features and things I wasn't used too. I would definitely recommend Mazda of Seattle! read more

Called to get four out the door quotes on four specific 2025 Mazda CX 50s. I spoke with James who gave me a hard time about working up the numbers but eventually said he would email them to me. I never heard back from him. I went and bought a car from another dealer. I guess James just ain't that interested in selling cars. Bum read more

Had a great experience at Lee Johnson Mazda. William and Sam helped us through the process of buying a new CX-5. William walked us through all of the new features of the car, and we left feeling like we got a good deal. Also, got to meet Michael and Camden (the dog). Would happily buy our next car from here as well! read more

I had a positive car-buying experience at this dealership. Peyman did a thorough job of running me through different options and finding a car that would be a good fit for me. He was friendly throughout and did not pressure me to make any decisions until I was ready. Also very communicative even after signing papers - to coordinate pickup, payment, etc. The finance department was a bit hasty with getting my signatures and tacking on extras to the car, but they were kind enough to let me return the next morning and make minor adjustments to my selections. The dealership itself is clean and well-maintained, with lots of space to hang out if you are waiting around, and ample supply of cars in stock to test drive and check out. read more

Got a recall notice on my 2018 Mazda 3 over a year ago. Backup camera is screwed up--intermittently useless. They said they'd notify me when the parts are available. Since the, radio silence. I've called their repair shop every few months and they continue to say parts are unavailable. Just got an email today asking me to trade in and buy another Mazda...don't think I'll do that. read more

Had a very good experience purchasing my first car, at Lee Johnson Mazda Seattle showroom. Peyman was patient and respectful as he explained through the differences in all the features across the select, preferred, carbon, premium.. versions and was quite a nice and honest guy. Have had bad experiences at other showrooms where some car salespersons have been pretty rude and tried using "wolf of wall street" tactics, but I was glad when I dealt with Peyman. He was very patient during the test drives and even stayed after hours till the finance department got free to begin the paperwork. Even the finance staff was fun and nice, despite working after hours. On the car pick up day, things were again smooth and Peyman answered all my silly questions. Overall the staff was just really nice, the showroom was clean and it was a good experience purchasing a car over here. Glad to have done business with them. read more

Went in to look at Mazda Cx50 hybrid. Dennis snd Michael were great to work with. No pressure sales and they worked to find the perfect car at a fair price. read more

I won't speak to the service department as that hasn't been great (I much preferred it when it was University Mazda), but after experiencing a hit and run and getting my car totaled, I went back there to buy another Mazda CX5. I did visit a Toyota dealership and tried to give that a try - but the mark ups, sales tactics, and general vibe had me walking away and going back for another Mazda. I bought my second Mazda from the same group of guys I bought from 8 years ago, so the sales crew is still the same. Overall, an easy and positive experience. read more

TLDR: Bring your business to the Seattle Mazda location. Ask for William Whittico. -- I'm on my third lease with the Seattle Mazda dealership, and I couldn't be happier all thanks to William for his exceptional customer service and knowledge of the Mazda product. When I leased my first CX-5 here in 2019, I was newly out of college with limited money to work with. I was treated with the utmost respect, care, and consideration to build a lease that made sense. Flash forward to 2020 and now 2023, the same is true. William continues to be an upstanding salesman who truly prioritizes the buyer experience. Not once have I ever felt pressured, guilted, or demeaned working with him. In fact, every time I leave this dealership, I leave feeling grateful to have ever crossed paths with William. I wasn't set on re-leasing today, but he worked so diligently to get me an offer I could be comfortable with that it was a no brainer. He even stayed two hours after closing to make sure I had everything I needed - which included programming my car software afterward - something he's done for all 3 leases to ensure I feel confident using my features. The attention to detail here has completely earned my loyalty and trust compared to the dealerships closer to my home (cough Lee Johnson Kirkland) that *only* focus on their bottom line and margins. Seriously, if you want a lifelong relationship with Mazda, William is your guy. S/O to Michael and Kenny as well for adding to an already fantastic and efficient visit. read more

I recently purchased my first brand new car from Lee Johnson Mazda of Seattle and I was totally impressed with their service. Peyman was super knowledgeable, friendly, helpful, and was able to answer all my questions. They had a good selection of cars and was able to find exactly what I wanted. The price was fair and the process was seamless. I would recommend this dealership to anyone looking to buy a car. Go to Peyman and he will help you find what you want!! i brought my little 5year brother with me and Peyman went above and beyond keeping him entertained while I filled out my paperwork and waited for my car to be detailed. He kept checking up on us and my little brother loved the attention. I was super happy that I could drive off my with my new car and I'm thankful Peyman made that happen Thank you Peyman and the whole Lee Johnson Mazda team for making this an easy and comfortable process!!! read more

ALEX!!! Ask for ALEX!! Okay so I called up uMazda, asking if they could match a price from a different dealership that I had found on car guru. uMazda matched it and then also sent me an online quote when I asked for it. This was all smooth sailing, very easy. Alex was not pushy at all, he was very sweet and explained every little thing that was on the quote that I didn't know what it meant because I was a new car buyer. Nothing looked out of the ordinary, he did not try to trick me with some stupid security sticker thing or any of that unnecessary stuff. I went to another dealership to see if they could beat this price. Do not go to Lee Johnson Mazda (feel free to read my review there about them. Awful). That place got me running back to uMazda because I absolutely adored Alex and his patience. I got to test drive the car here, it was CLEAN (as all new cars should be, still scarred from LJ). I asked for one small thing for free and Alex was like is this what will make you happy and I was like yes!! So he agreed to give it to me. I decided to sign right then and there and the only problem was I was paying in cash and still moving around my money that I would have available by the next week. uMazda was fine with it and we figured out an easy plan for how to pay it and still get the cash rebate. This was exactly how I wanted my first time buying a car to feel like. This place did not make me feel stressed and I did not have to deal with any rude salesman/woman. Alex you are the sweetest. Thank you for saving my day! read more

***AVOID*** this place if you don't want to get ripped off and pay for unnecessary repairs. I used to come here all the time when it was an awesome place as University Mazda, but it has been taken over by scam artists employed by Lee Johnson and is definitely not the same genuine reputable place it once was, take your business elsewhere you will thank me. I decided to get an oil change, my first time coming since Lee Johnson took over, and they told me I needed some expensive repairs done for more than $1,000 They wouldn't show me in person what they were talking about was the main red flag, just a grainy patchy audio video they sent with a mechanic showing essentially nothing, just pointing. I stuck with just the oil change and decided to get a second opinion since they are expensive parts and I took it to a local mechanic that I know and sure enough he told me without hesitation those repairs Mazda recommended were completely unnecessary and the parts in question were in perfect working order and condition. Not surprised. Will never be taking my business here again or any business where I see "Lee Johnson" on the sign. Pretty low to try to take advantage of people and their money during challenging times and a difficult economy. read more

I've been taking my Mazada to University Mazda since purchasing my car in 2015. Everything about this location is excellent, from scheduling service to being kept up to date on all service they are providing. It's the staff that make this such a good experience, nothing beats excellent customer service. Thank you. read more

I came in for a regular maintenance service and I thought that Ryan was notably friendly. Ryan was surprised I was able to find the garage entrance to their service center. I guess a lot of people get confused. It's just past the parking lot and the dealership part of building. The garage door opens when you pull up in front of it. And then someone directed me to park in the back by the service desk. During the maintenance they sent a video inspection of my tires, brakes and cabin air filter. And a link to confirm the work being done. Pretty painless experience and I'd come back. read more

We had gotten a quote for brake pads, fluid, and rotors from the Renton Mazda and they way over estimated and would probably have scammed us if it wasn't for this place that warned us. This Mazda dealership was so efficient, kind, and clean. Highly recommend coming here for honest services & prices. read more

First time buying a car and Peyman Pourabed made it so easy! After a long search and visiting multiple dealers I found myself frustrated trying to find the perfect car. When I sent a request asking to see what cars they had available Peyman came back to me with pictures and information about all the cars they had available. I went in to test drive a Mazda CX 5 2021 and I fell in love with it! Peyman made sure he explained every detail about the car and answered all my questions!!! (Considering it was my first time buying a car, I had many questions!) After driving it he gave me time to check it out and think about before making a decision (He was not pushy at all like you usually experience with agents) and I decided it was the perfect car for me! He made this process so easy and smooth, I'm 100% satisfied with the service at Seattle Mazda!!! read more

Bought at 2016 Mazda CX-5. After less then 40,000 miles the transmission failed. I don't drive often so it was a month after 5 year. Buyer beware! I can't believe I spent so much money for a car that couldn't even make it to 40,000 miles without a catastrophic failure. To me this is unacceptable and I'm saddened that there is nothing that Mazda of Seattle will do for me. read more

Major bait and switch scam. The MSRP is misleading. Does not account for the $10k maintenance contract fees, service contract fees, security guard, document fee, license, Zurich fees, and sales tax. Realizes that the financial office never gave me a copy of my retail purchase agreement so had to go to office to get that. And for the record, I only obtained one of the warranties as far as I was charged. Once again, a single woman got screwed over by a dealership. read more

5 Hyundai and 3 Mazda dealers later I was SUPER happy to land on University Mazda. And purchase my first Mazda 3 hatchback AWD which I absolutely LOVE! If you've read​ any of my past car reviews the last month, you'll know that I was so unhappy with all the dealer games, emails back and forth... bait and switch tactics... that I felt it was my obligation to tell people to steer clear of the people whom I've previously dealt with. On the other hand, I was so happy with the deal AND people I met and worked with at University Mazda (Duane, Patrick and the guy that did all my paperwork whose name I don't recall) that I really wanted to make sure I gave credit where credit was due. Mainly, because of​ how honest, thorough, professional and transparent they were to me over everyone else, from start to finish. So, without a DOUBT I can proudly, honestly and wholeheartedly recommend using Patrick, as the main sales guy. And Duane, as the General Manager. In my experience, just good guys, who know what they're doing. Will treat you fairly. And try their best to work something out, without feeling as if you're being raked over the coals. As for the other guys? Especially all the Hyundai guys? Feel free to read my previous 1-star reviews on them and check out University Mazda, instead, to experience the difference yourself. read more

I've had a similar experience to other reviewers in terms of their service department becoming very scammy recently. In the past year and a half, every time I go to get an oil change they magically find about $1K worth of work that needs to be done on my well-maintained car, including for parts that "just never fail" but mine supposedly did. I would go elsewhere or at least get a 2nd opinion from another shop. read more

We came here to see what they could offer us near the end of the 3-year lease on our top-of-the-line, fully-loaded 2021 CX-9 Grand Touring. We were interested in the 2024 CX-90 Turbo S Premium Plus and a young gentleman named Max who was knowledgeable about this particular model was happy to let us take it for a test drive and we were pleased by the performance of both the vehicle and that particular salesperson. Alas, a deal could not be reached but we'll be back thanks to Max's friendly and professional service! read more

I gave 4 instead of 5 stars for the difficulty in making an appointment for a time during which I can wait for the car. I was just coming for my 15,000 mile service. Leaving the car for such minor service seems a hassle. Once I arrived, everything was great. Josh was expecting me. He let me know how long he expected it to take. I found a comfortable place to sit and presto, it was done. I enjoyed watching the video of my car review by the technician. It then made checking out with Josh easy. I am hoping the service area remains on Roosevelt. It is more convenient for me than Lake City. Central Seattle is better than the burbs. read more

Peyman was great the moment we walked on the lot. We test drove a few vehicles and he made sure we were comfortable and that I was happy with my vehicle of choice. Brian and Peyman were great to work with and I appreciate the wonderful deal they gave me. I highly recommend if anyone is looking for a vehicle! read more

Had a wonderful experience at Mazda of Seattle. Peyman was absolutely incredible to work with. He was super helpful and well educated about all the cars and their features. I came in on one day when he wasn't in and Dee was also fantastic in helping me out. I ultimately bought through Peyman because I found Mazda to fit everything I was looking for at a terrific price. I would work with Peyman again in an instant. read more

We had a wonderful experience with Ken Palmer and the team at University Mazda. After speaking to multiple dealerships we decided to go with Ken for the sale because we felt that we could trust him and that we would be taken care of. Ken was knowledgeable, helpful and willing to work with our budget. He has decades of experience with Mazda and was transparent and straight with us from the very beginning. When we came by to pick up our car, he spent time with us doing a thorough walkthrough and introduction of all the features of our new car. Scott, the finance manager and Rodney from Sales and Service were also great to work with. Rodney was able to fit us in on the day we picked up the car for our CarPlay retrofit and Scott was able to find an additional discount for us after we finalized the sale which further reduced our monthly payments! We love our new CX5 and would recommend U Mazda to anyone who is looking to buy a Mazda! read more

Lee Johnson Mazda of Seattle - Auto Repair Near Me - Seattle, Washington

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THE SHORT STORY: I just purchased a certified used Mazda CX-5 from this dealership and overall my experiences has been exceptional ... GO HERE! THE CAR: I test drove a brand new CX-5 before the pandemic hit and it had been in the back of my mind ever since. With all of the uncertainty that has come with Covid, my willingness to spend money on a vehicle has been impacted, but I felt that with all the reviews the Mazda was a good bet for reliability with more of a luxury feel to it. I kept my eye on University Mazda's inventory of used vehicles in particular because this dealership had such consistently great reviews. Once a few used cars that seemed to fit my needs were available I made an appointment to take a test drive. I've only owned the car for a week, but it has been great so far. I got a 2017 Grand Touring CX-5 and the heated leather seats, Bose sound system and all the sensors for other cars on the road are an awesome step up from my 2000 Xterra. THE SALES EXPERIENCE: When I called to set up my appointment I lucked out and got Dennis Thomas as my salesperson. Dennis has been great and I highly recommend you ask for him if you're in the market for a new ride. He was courteous and informative, giving us plenty of options without being pushy. When we decided that we did indeed want the car, the process went smoothly and Dennis facilitated a very fair price for two older cars that we wanted to trade in. Dennis gave me his card and told me to call him anytime if I had any questions or concerns. Poor Dennis, I HAVE called him several times now and each time he has actually answered, plus he has been patient and helpful. What a saint!! I can't speak for the financing process since we had saved up to buy the car outright, but Winnie Lam, the Finance Director took care of all of our paperwork in record time and was fun to hang out with, she also explained all of our options for warranties etc without being pushy at all which I very much appreciated! THE SERVICE DEPARTMENT: I was also impressed with the reviews of the service department at University Mazda, which is SO important since while I owned my Xterra I had horrible experiences (plural) with the dealership in Burien and I was sad to have to find someplace else to have it serviced when I'd really rather stick with a dealership. My experience with the service department at UM so far has also been exemplary. It's really nice and clean, with a comfortable waiting area and they follow all the Covid protocols. I've been in twice now, once to get a missing key made and once because I had a hazard light come on in the car which freaked me out because I mistook it for the similar hazard light that comes on for the braking system but was actually a flat tire warning sensor. DOH! (FYI they look VERY similar) The guys got me in the same day and were very patient with me, reassuring me that is was a common mistake. It turned out that I had picked up a couple of nails in the tire, which they were able to fix and get me back on the road in an hour. They even waived the $25 fee to fix the tire since I have only owned it for a week. SUPER generous and very much appreciated. read more

Lee Johnson Mazda of Seattle - 2017 Mazda CX-5 GT AWD - Auto Repair Near Me - Seattle, Washington

My service yesterday was amazing. Pulled my 2021 Mazda CX-9 right into the service bay, greeted by friendly people. The check-in was easy, left my card and they texted me cost estimates and options. They texted that my car was ready with a video clip of the service they performed. The people in the service department are friendly and welcoming. read more

Peyman was amazing in showing the car and how detailed he was in explaining the overall features and also helped us select the right car. Mazda3HBturbo. read more

Great service Always helpful. Would purchase again from Lee Johnson Mazda of Seattle. read more

We had the best car shopping experience at this dealership. We were helped by Payman and he was excellent at providing very valuable information about the car we ended up buying. He was not pushy at all and he actually seemed to understand our needs. We got the car we wanted, we left very happy and we would definitely recommend this dealership to anyone looking for a new car. Thank you Payman and all the Mazda team. read more

This place has seriously gone downhill since Lee Johnson took over. We've brought in our car for service twice and repairs twice since 2021, and every SINGLE time, they mess something up. Windows aren't put back properly, computer systems aren't reset, wipers are put on wrong... I'm beginning to think this place is an absolute scam. They also stopped vacuuming and washing your car when you bring it in for service. And every single time, they mess up something with the reservation or the specific request/problem to fixed so we have to bring the car in again, or pay to get a Lyft to get thome. What an absolute nightmare. read more

I bought a new Mazda CX-30 on May, and Peyman Pourabed was really helpful during the whole process, by providing more information on the car and the specs, during the test drive and post purchase. Really happy with the overall experience. read more