Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

We were customers there for several years, then we had to make a move within the compound to…read moreaccommodate a large item. They had plenty of room but would not allow us to have accessible space per our request and years of loyalty. In our opinion the management did not want to retain our $$$ rental fee so we were advised to leave if what they were offering wasn't what we wanted. And, we offered to pay more for the selected space we were asking for. Not good business sense if you ask me.

Look no further! This is by far the best Blue & Gray Storage in town! They are kind, compassionate,…read moreaffordable, clean, and accommodating! The owners, Pat and Greg, are wonderful!

David is great and very helpful! Helped with getting the right unit and listened to what I needed.read more

From the owner: Store your belongings at Extra Space Storage on 5300 Commonwealth Centre Pkwy in Midlothian, VA…read moretoday. Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, covered drive isles, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Absolutely fabulous unit!! The lady at the front desk, Antoinette, is the absolute sweetest person…read moreI've ever met! They've been so helpful and kind, I was able to get a trolley to move my things to my unit, amazing price and it feels safe!!

They were very polite, professional, and pleasant to work with. Highly recommend this storage…read morecompany.

Blue Gray on Walmsley Blvd has mice! They allow landscapers to store seeds which attract mice which…read moreattract snakes. I've had both in my storage unit. Do not store your property here!!!

Things have changed radically. Poor D-------, she had a nasty stroke and complications from that,…read moreand of course, B------, her husband (veteran of the USS Forrestal fire of 1967), can only do so much to help. They have retired, and are being looked after by their kids. I've been with them here for nearly 20 years, and they are both lovely people (and they know I want Trump tried for treason), and it is only the terrible results of the stroke that temporarily brought out the erratic trouble from D------. The new folks do just fine and all is well again at Blue and Gray.

I have used this location for storage a few different times. If you are in need of some temporary…read morestorage I would definitely recommend this location. The owners or managers are very nice. They are polite helpful and keep everything nice and clean. Don't wait for the last minute to get a unit. They tend to get booked up quick. I don't know when the best time to rent a unit is. But in the summer it seems that there were more available. In January there were not many.

I just opened a storage unit account yesterday here and the young man who did my paperwork was so…read morenice and provided great customer service.

I rented a 10x20 unit (climate controlled) in September 2023 with Life Storage in Richmond, VA for…read more$230/month. Life Storage was acquired by Extra Space Storage shortly thereafter and they immediately tried to raise the monthly rental rate over $30/month. I complained and the rate was increased by $8.68/month through 2023. In January 2024 the rate was increased an additional $10/month to $248.68/month. No advance notification or information was provided regarding this increase. In July 2024 Extra Space Storage increased the monthly rate $40 to a new monthly rate of $285.35. Once again, no prior notification or information on the increase was provided. Why has the monthly rental increased over $50/month in less than one year. I will be relocating my belongings from Extra Space Storage ASAP. Do not use this company for your storage needs, either short or long term.

The facility is clean and well kept. The staff is very friendly and accommodating. We initially…read morehad a largest space to accommodate what we had. And after we downsized, going to a smaller unit was effortless.

The manager here is awesome and so helpful. I have rented storage space before but this is the…read morebest!!!! Clean, lit up well, and air conditioned!!!! This place is awesome!!!!!

Absolutely love Lex! She was very helpful and did everything she could to make us feel comfortable…read morewhen signing up for a unit!