Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

TMAAT were very organized and professional when I called to schedule them, and again when they…read morecalled me to confirm. On moving day the driver notified me of his ETA. They arrived on time, and worked fast but carefully. The price was lower than another company's quote. I'll choose TMAAT next time.

I'll start by saying that my experience was a 100% nightmare. The guys were friendly enough and…read moreshowed up at a decent time, so those are about the only positives I can mention. The movers were extremely unprofessional when it came to handling my belongings. They didn't seem to work well together, and they often carried more than they could safely manage. As a result, several items were dropped or damaged. One example was a file cabinet that was damaged so badly that it is no longer usable. They also damaged my $2,000 leather couch. They wrapped it with probably $100 worth of packing materials--which I had to pay for--yet they still left a significant portion of the couch exposed and unprotected. If you don't purchase full-value protection, you quickly find out that you have very little coverage for damaged belongings. But the damage wasn't the worst part. After the movers left, I realized that some of my belongings were missing. I had a couple of random boxes containing various items from my house that I had packed at the last minute. Both boxes were gone. I checked my old house and my new house, and they were nowhere to be found. Some valuable items were in those boxes, and unfortunately, I have no way to recover them. Everyone involved simply says, "I don't know. I didn't see anything." When I contacted management, I was essentially told that it was a legal matter and that I should call the police. At that point, there wasn't much I could realistically do. I ended up taking the loss and moving on. However, I want to warn anyone considering using this company: these movers were extremely unprofessional, and I would not recommend them. My belongings were damaged, items went missing, and the entire experience was incredibly frustrating.

We contacted Chris and team to unload a truck that we had packed and driven ourselves from…read moreNashville. I contacted Monumental Movers 2 days prior to our arrival and they responded immediately offering to assist. Chris was super professional coordinating the service. The team arrived on time, inventoried the space, and got to work. They unloaded a truck full of all things from a three bedroom house in under three hours. Everything was handled with care and they offered to help stage our rooms. We couldn't recommend Monumental Moving more. They're outstanding! HIRE THEM.

Movers sent out without any equipment to use and project took twice as long as it should have. Not…read morethe young guys fault that did the job at all.

I had a great experience with this storage company. The team there is very helpful and professionalread more

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

if I could give 0 stars that's what it would be. This company picked up our belongings and did not…read moredeliver for 3 weeks. The owner said 5-7 days and then said truck broke down and had to wait for another truck. We had an air tag in our luggage that showed it was in storage the whole time. She lied the whole time, added money to our bill every time we talked to her and when truck finally arrived, driver confirmed where and when he picked the truck up, in New Jersey. Drivers were great, owner and dispatcher are dishonest, unprofessional, and would not let driver unload until we paid him in cash. After truck was unloaded we noticed the company kept half of our belongings including furniture and personal items. When driver told the owner she said "she didn't give a shit!" hung up and would not answer our calls. Read all the reviews! She has a D rating with the BBB.

My inlaws had them move for them. Nothing abnormal usually stuff , couch. Table,etc. At the end my…read moreinlaws tipped them and they left. I know that they tipped them well cause I asked after the situation happened, they were pretty generous in which they always are when tipping. Very sweet older couple. About an hour later the woman that owns the business told my mother in law that the tip well 2 tips because it was 2 workers wasn't enough they needed to send more it was unacceptable. I was so shocked when I heard that.that was the most unprofessional thing I ve come across in a long time. So they paid for the services and then gave 2 generous tips and that's what she calls to say not a thank you she wasn't happy with her workers tips. Being the sweet people that they are they sent another check. I wish I had been there to answer the phone that day. We have not used their services again and nor will we ever.I do not recommend this company.I felt like they took advantage. I wonder how many times she has done that?

All My Sons replied within moments of my online submission for help through Yelp. I received a…read morephone call, Yelp messages, and text. Although I didn't use their service every one I communicated with ( Julia, Carlo, and Mike) were friendly, informative, and courteous. I'm waiting for my deposit refund and confirmation email, but strongly believe I'll receive it in the 3-5 days discussed.

Bait and switch pricing. A 1/4 mile away. 5 hours charged, around 800.00. The same move across…read moretown ran me 500. I also had to help move or it would have been longer. Reassembled most all my furniture Review to be updated. To note: the workers are hard working, but their professional pace and prioritizing from an hourly standpoint are below everyone else in Richmond

10 out of 10! First of all. They driver and the truck were early. Once everyone showed up at my…read morehouse it was flawless! I had questions about would all my stuff fit in the truck! They assured me otherwise would and it did with a lot of room left over! They made quick work of neatly getting my things into my storage unit with a ton of room left over! They are master's at their craft! Excellent work and great pricing! I highly recommend them!

I hired I-85 Movers to relocate several pieces of high-end furniture, including heavy items with…read morecustom glass tops, and I couldn't be happier with the job they did. These guys wrapped and secured everything with a level of care you just don't see anymore. Honestly, I wish I had taken pictures -- the way they packed and protected each piece was incredible. You could've turned the trailer upside down and nothing would've shifted. That's how solid their work was. We had to take some very narrow, rough back roads to get to my place -- ruts, tight shoulders, barely enough room for a car and a trailer side-by-side. I was nervous at first, but the driver handled it like a true professional. Not once did I feel like my belongings were at risk. Everything arrived in perfect condition, not a scratch, not a scuff, nothing loose. They worked hard, stayed polite the whole time, and treated my move like it actually mattered. Absolutely five stars. I'll be using them again, and I'd recommend them to anyone who wants their belongings handled with real care.