My husband and I visited today and booked the platinum package. The spa itself is very clean, and…read morethe atmosphere is relaxing. Check-in was smooth, and overall the environment felt calm and well-maintained.
My husband had Emily, and he said his experience was amazing, very relaxing, thorough, and definitely worth it. He's usually very picky with massages and spa services, so that says a lot.
Unfortunately, my experience was very different. My therapist (Elissa/Alissa) was very sweet and kind, but the service itself felt inconsistent. The session felt all over the place. This also wasn't my first head spa experience, so I do have a general idea of how it's supposed to feel.
The shoulder massage was pretty good. During the facial portion though, the touch was extremely light, it felt like the sponges barely made contact with my skin. There also wasn't much structure or flow. Instead of a smooth sequence, it felt random and disconnected.
She also frequently moved between my hair and face, which made the treatment feel less cohesive and made me unsure whether hair products (shampoo/mask/etc.) were coming into contact with my face. At one point she used cold tools (maybe gua sha or rollers?), but they barely touched my face, so it didn't feel effective or relaxing.
The water temperature was also VERY inconsistent, sometimes too hot (almost burning), other times suddenly cold enough that I started shivering, which made it hard to relax. :(
During the head spa portion, I finished about 5 minutes earlier than my husband even though he started a few minutes before me. We did finish around the same time overall, but that was mainly because his hair drying took less time since he has short hair.
I didn't say anything during the service because there were other guests in the room, and I didn't want to disturb their experience. I was planning to mention it afterward, but there was another guest waiting at the front desk, so I didn't feel comfortable bringing it up.
About 30 minutes after the treatment, my face became red, itchy, and developed small bumps on my forehead. My skin is not usually sensitive/reactive, so this was unexpected. I'm not entirely sure what caused it, but given how often the treatment moved between my hair and face, I do wonder if some hair products may have contributed. :(
Based on my husband's experience and other reviews, I do think this place is capable of providing a great service. I may have just had an off experience, but I would recommend requesting Emily to be safe. :)