Some of the salespeople are fantastic. Others are horrible. I got two keys copied and was…read morewondering where they were after 25 minutes. It was not busy. The salesperson was a nowhere near the key copying machine for 20 minutes, when I asked a cashier how long they paged this guy. When he came around after another few minutes he raised his voice at me and said "I told you it would be a minute!" I said it's been 25 minutes! At which time he began ridiculing me in front of my son and other customers. Finally, he shouted "next time you need keys made go to the Home Depot!!!" And he kept shouting. It's a short drive to Wainscott Hardware or Sp[rings Hardware.

The WORST! Rude. Entitled staff behind the counter. The owner is a complete jerk. Disrespectful…read moreand dishonest. Selection limited. We have gone there for over 30 years. Will NEVER EVER EVER go again. The people working the floor are quite nice and professional. Thankfully they don't take after the owner.

The new store is amazing. Amy Hardware is the new name. Amy was friendly. The store is renovated…read moreand organized.

I am extremely unhappy with my experience at Henry Persans & Sons on 24th August 2024. I went in to…read morebuy some pool cleaning equipment for approx. $50 and parked in their car park. I nipped around the corner after to buy a cup of coffee, before returning 30 minutes later to find they had booted my car themselves and demanded me pay $300 to take the boot off. The car park was empty, the signs in the car park said customer parking only (which after spending $50 in the store I most certainly was). I pleaded with the teenagers at the desk to please take the boot off my car, but they would not until I paid them. When I disputed this charge with my credit card provider - Henry Person & Sons said they had booted my car because I was not a customer - all lies, lies, lies. I do not recommend this store at all. The are SCAM ARTISTS AND RIPPING THEIR CUSTOMERS OFF. Avoid them at all costs.

I wanted to support a local hardware store in the Hamptons. My house is located right on the edge…read moreof East Hampton and Wainscott. I stopped by to pick up air filters for my air conditioner, met an associate who read the specs and handed me two filters per my request. I returned home with the two filters that was indeed the wrong size. I went back to the store to exchange the size and they told me they don't do any exchanges or refunds. I'm not sure how the heck this hardware store thinks they can stay in business. The cashier basically said your purchased it you own it. I left the unopened filter and I recommend skipping this boneheads. East Hampton Hardware or Riverhead building are the better choice.

this is a great store, if only it were not on Montauk Highway in the middle of bottleneck traffic I…read morewould come here more often.

Could these folks be any more obnoxious? It's as if they are doing you a favor by selling you…read moresomething. I'll drive an extra half hour to avoid this place and their bad attitude.

Amazing customer service! We bought a three piece teak outdoor furniture set from Thayers more than…read morefive years ago. We noticed two braces underneath the couch were cracked even though no one over 200 lbs. sat in it. We called Thayers and Roger and Owen surprised us by picking it up, repairing it better than new and delivering it in time for our company to arrive. Personally, I have never experienced such good customer service! Thank you so much.