As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

I purchase 3 products from New England Grill and Hearth. Worked with the owner as i live long…read moredistance from my second home in Rhode Island. The owner provided a best in class, service experience. He guided me through the many options of an indoor gas fireplace, an outdoor gas fireplace, and a gas grill that is connected to a gas line on my property. All three products were delivered to my home as they arrived in his store. Very happy with product and service!!

I have been a customer of this business for years, both in my personal capacity and as a design…read moreprofessional. The owner, Saleem Magriby, is the embodiment of why small independent businesses are the backbone of America, and why we need to support small businesses like his. NEG&H strives to provide the widest selection of quality in its Grill and hearth product offerings and best of all, service. When you have a problem, all you have to do is pick up the phone. Saleem is there, not some 20 year old behind the counter who doesn't know much about the products, to answer your questions and give you the best advice on solving your problem. The service they provide does not end when you sign the credit card slip, it marks the beginning. You can't go wrong here.

A good friend referred us to Jetmore for the installation of an outdoor kitchen after their own…read morepositive experience. We decided to first check with our usual home contractor who provided a quote and told us to go shopping for our appliances. We did and found appliances but received no real direction or knowledge at the 'appliance store'. We then decided to at least visit Jetmore for appliances. Walking into Jetmore you note not only the well stocked showroom but engaging a salesperson you knew the knowledge of their stock and outdoor dining was unsurpassed. That experience had us requesting a visit and a quote from them. Needless to say, we went with Jetmore. From day one to installation day we felt like we were in good hands. We received education and direction, color samples and materials discussion. The customer service was very thorough and helpful. Installation happened in one day and the crew was incredibly responsive, helpful and just fun. We are quite happy with our new addition and even expanded the kitchen 2 months after first installing because it was such a hit. The Jetmore family will have you in great hands.

professional and pleasant it was slow in the store and all the workers answered questions and…read morewalked us through everything. Well done gentlemen.

This location gets a 10 for customer service! Jeremy went above and beyond and helping me find what…read moreI needed, picking up my online order, and answering questions about seeding for lawn care. It's always nice to have a smaller box hardware store within the neighborhood. Some of the items are priced a little higher, but the service makes up for it.

Always greeted at the door by someone that can help me find exactly what I'm looking for. Well…read morestocked shelves with a variety of things that you need to do general lawn, house and boat upkeep and maintenance - and bigger projects too ! They are one of the few places that fill propane tanks in the area. The store brands are reliable and practically priced and are a nice alternative. I stop here to avoid the big box stores whenever possible. Highly recommend.

This place is great. Unbiased info about different home hearing fuels. They won't push you towards…read morewood, coal, or pellets depending on what they feel like selling. Knowledgeable, friendly staff will listen to you, ask questions, and then make a recommendation. Pellets aren't for everyone. Coal has pros and cons, and so does wood. They will help you figure it out. Or, if you know what you want, they'll help you get it and wont tell you lies about atmospheric pressure in RI making a certain solid fuel "impossible" to burn (ahem, Frederickson Stove Shop.) I purchased my coal stove elsewhere (a chubby coal stove-hand made in Pembroke MA) but I buy my coal from Fuel & Flame. Excellent prices, and a few times when I almost ran out, they stayed open a few extra minutes so I could get there to get a few bags so my family wouldn't freeze. Now that's service! If you are looking for a stove or insert to heat your home full time, part time, or for emergencies, don't go anywhere else. Check out fuel & flame. Worth it.

I came here to pickup up some Dizzy Pig seasoning. It's quite a small place with a small parking…read morelot. The woman inside was very nice. They have wood and pellet stuff plus other grilling things. (Sorry I'm not an expert on that stuff, not sure if I explained it right). Their Dizzy Pig seasoning is right in front and some directly behind it. They didn't have the flavor I was looking for in the bottles but they did have it in these little sample baggies. I didn't know there was sample sizes before but I got a couple to try. This place is good to check out if you like grilling or Dizzy Pig seasoning. One more thing I want to add is they do accept debit cards.

Our barbecue had not been professionally cleaned in the 15 years we owned it. It had 15 years of…read morebuilt-up grime and grease, and even a few critters (mice) living in it. I hired Bar-Be-Clean to resuscitate our barbecue. By the time Nick finished the job, our barbecue looked brand new! I could not believe the transformation! Nick arrived on time and did an incredible job! He was a pleasure to work with as well. In addition, he suggested parts that needed replacement and offered to order the parts and come back with them. He sanded and cleaned every inch of the barbecue. It does not look like the same appliance! What a difference! I would highly recommend this company and we will definitely be using them again in the future!

OMG! It's like a brand new grill. I keep a very clean grill, always cleaning it with steam water…read moreafter every use, but grease and grime eventually built up. Zander came and (no joke) was here for hours cleaning every nook and cranny. The grill seriously looks brand new. Can't wait to use it tonight!

What a great job Peter did on my Weber grill! I recommend…read morethis service to all on Long Island.

Would not recommend. Cleaning was fair but nothing you couldn't do yourself…read more Promised repairs that were never made, even after several attempts at texts and phone calls. Never return. Waste of money!!!