best kept secret. these guys are professional and care about your satisfaction! the full wash is the best ever but if you don't have the time-try the drive thru..fast and cheap! and they even towel dry your car! read more

REMOVE ANY ITEMS OF VALUE FROM YOUR CAR PRIOR TO GOING TO THIS CAR WASH! A number of items were removed/disappeared from my car while it was being washed at this car wash. I spent $39.99 for the wash + $5.00 tip. Management/ownership not helpful; not was any remedy offered. I will NOT return. Fortunately there's Rancho Mirage Elephant, Har'd Car Wash & a drive through or do it yourself. read more

I came by to get a regular car wash, I told the guy that I have white hair from my dog in the back part of the minivan- knowing it would cost extra to vacuum. He went to his manager and came back quoting me $250.00 to vacuum the hair and standard wash. I expected to pay 30-50 extra... but found this price ridiculous ! Moved on- and will not return! read more

An American Car Wash - Car Wash Near Me - Palm Desert, California

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This was not only an excellent car wash but OUTSTANDING customer service. The owner is so hard working and he makes sure your car is perfect. This was the best experience we have ever had. Highly recommend!! read more

This has to be new management. Max and team did a great job on my car today! Even changed out my old license plate covers for me and replaced with the new ones I brought in. Took off all the old sticker remnants on the car, and did a great wash job. I will be back soon. read more

Last time that I go here to get my truck cleaned... Payed for the Diamond package and got the cubic Ziconia one. Cup holders not cleaned, tray not cleaned, center console not cleaned, doors not pockets not cleaned. When I went back to the start to vacuumed it myself I was told that they were not allowed to open anything closed to clean, fair enough but how does that explain all the cup holders, and other open areas. Car looks great on the outside. I tipped $5 before I got in and got a look like I had given him a piece dog shit. read more

An American Car Wash - Sales receipt - Car Wash Near Me - Palm Desert, California

What a terrible job. The place was empty and I got the most expensive service. What a horrible job they did. Do not go here at all. Wish I would have noticed before I left. Nothing worse been paying for a service and tipping everyone involved appropriately only to find out you've been ripped off. read more

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Terrible attitude, terrible car wash/vacuum. Cup holders not cleaned, terrible job of vacuuming the interior. They need training and they don't care. Save your money go elsewhere! read more

Everything is extra and they do a cheap fast job. Any other car wash in the Coachella Valley does a better job. Next time going back to the car washes used before. This one cares only about a quick buck at your expense. I only went here as I was at the mall. NEVER AGAIN! read more

I keep going only to be disappointed. Any other automated car wash is better. The equipment here is old and inadequate. The soap doesn't get washed off the car. The car doesn't get dried. When you finally get your car back and get home, guaranteed you find half a dozen missed spots, which doesn't make sense because you just spent an hour at the car wash. Don't even think about doing the exterior only Car Wash, where you have to hope somebody actually gets all the water spots off of the car because the dryers most definitely won't. Plus, the soap buildup after a couple of trips makes your car look terrible, since it never gets fully rinsed before never being fully dried. Great location, which is why I end up there every six months only to be disappointed again. Go to the Circle K off Cook near the freeway or the quick quack over by Chick-fil-A. Both cost less and do a far better job. read more

I spent $80 to have them tell me that the car wash didn't get all the spots off my car. It was a detail service and wasn't done properly at all. Will not return and I will let everyone know not to go to get their cars done here. read more

THINK Again!! If I could give a Negative star rating I would! We have had a Fast Pass outside wash for almost 10 years and have had at least 2 cars use it over this time and NEVER had any issues! Well, yesterday the "new owner" tapped on my window and said @you used it the other day for a white car" I replied, yes as I had 1 of our other cars and he said "It's ONLY" 1 car per membership!! I asked if this was new and he advised he was the New Owner and things gave changed! Asked if we can then add another car to it or if they had any specials and his reply was a VERY definite "NO".... Well guess what... CANCELLED membership of 10years! There ARE SO many other car washes in the desert to give or $$ too! read more

I took my Ford Ranger in today to have it washed have my seat shampooed and floor shampoo. The first quote was $95.10 minutes later the guy came back and quoted me 200. His reasoning was they were short on labor so apparently if you're short on labor, it's OK to double the price and gouge a consumer This tells me the quality of the ownership ,they obviously hired staff without having the proper paperwork . read more

I used to love this place but it has slowly declined. I was there for over an hour, yet my car still had goldfish in the cargo mats, cup holders were just as dirty, the leather seats were not even wiped. Not sure why they took so long if I got a light vacuum and the tunnel was AT BEST. Will not be coming back. read more

I wrote a review a 2 days ago about the dog poop smell left in my car. I didn't drive it for a couple days to let the stink air out. Today I need to drive it and find that they did NOT vacuum at all or dust console. I guess they just do a lousy exterior wash even when you pay for more. Sad. review is less than one star. Zero from me. read more

Horrible job! Hair on the seats that are obvious to the eye that didn't get vacuumed. Stains on dash board that should and did come off easily with a damp cloth. Just over all poor job and they have plenty of employees. read more

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I came here three weeks ago with some major issues on my car wash. I've been here before with no issues. I have been calling to inquire about some things for three weeks now and I have yet to hear from the owner. I have left over a dozen messages with the receptionist . I don't believe this to be good customer service at all and the car wash had some major issues. read more

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I have been a customer for years and wouldn't take my car anywhere else. The staff is attentive and very pleasant. They do an amazing job on my car and I couldn't find anything else at that price. This is a great find in the dessert! read more

Just had the Gold car wash. Floor mats partially vacuum ed ..some of the windows left dirty. Outside was NOT totally washed and or wiped. Not happy. Use to like this place. No more. Very disappointing. Wiped my car when I got home. My neighbor agree. read more

This is the last time I will use this car wash, the car is not vacuumed well and nothing was wiped down. It's always bothered me there is a tip jar for the people who vacuum then another for the cashier which doesn't seem right then there is not one for the guys doing the hard work! Horrible vacuum job! Never again. read more

An American Car Wash - Never touched - Car Wash Near Me - Palm Desert, California

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Went in to get car washed (inside/out). The interior was not entirely wiped. Dash board still had dust. Poor job by the business. Definitely lost trust. Not going to this business anymore. read more

This is the second time I have used this companys service. Twice now I saw they did not do what I paid for. The first time was a year ago and the second was today. I purchased the clay bar & hand wax last year and this time I purchased the hand ceramic hand wax for $79.00. I clarified that the wax was a past wax and they confirmed it was; it was not. Only a spray on wax. Each time I left the car and walked away to watch from a distance. Neither time did the detailer do what I was charged for. NO WAXING OCCURED. THEY WASHED IT AND MAKE IT LOOK NICE BUT THE DID NOT WAX THE CAR Did not detail the black trim on bumpers either. Both times when I brought it to their attention they just said it was a mistake. It was a scripted response. What could I say at that point. They did hand wax the car but only after I confronted them. If I was not watching I would have paid for services not rendered. Based on two occurance a year apart I no longer trust this company or the workers they hire. They said the same thing both times ; almost scripted words. What can you say if they say it was a mistake. If you choose to support this company beware and watch your vehicle and please let other know of these enethical practices happen to you. read more

I actually enjoyed my experiences going to An American Car Wash. I'm bummed to see so many negative reviews. Although, I will say that I never had them clean the interior of my car. I only came here for the exterior cleaning. Also, I had the membership so I could run through the car wash as often as I liked. I believe I could go once a day if I wanted. It was so nice!! Whenever I was out, I would just hit the car wash. Doing errands? Got the wash. Going to work? If time allowed, hit the wash. My car was always sparkling lol I mean let's be honest, no one wants to roll around all scuzzy and dirty lol It's a good feeling when you have a clean whip! :) read more

Poor Customer Service Been there probably 10-15 times over the past few months, but as of today I'm out for good. Given the soft paint on my car, I always pay for Hand Wash. this went fine a few ti es as far as I k we, but then one time I saw my car coming out of the washing machine. I complained to the owner that I paid for the hand wash because the brushes in the machines can Falange my paint, and he said they put the wash on "brushless" mode it put it through. Color me skeptical, but no obvious paint damage. The next time I came back I asked if they could put my car through the machine on "brushless mode" and he said they did t have any such thing and I needed to get a hand wash. So, skepticism justified it seems. Fat forward a few more months with no obvious issues and I drop the car to get a hand wash and tell them I'm walking over to the mall and offer to leave my cell number. Not necessary, they tell me. Will take an hour and a half or so. We were substantially longer than that but returned to find my car untouched. Apparently the car fob I gave them was left in the car and it relocked. When I complained to the team about this they shrugged and said it happens a lot. No apology, no attempt to make things right. I complained to the owner and he has if he has the same kind of car and this happens. Nobody's fault. Well, after the second instance of poor customer service, I decided to vote with my feet. Had them refund the 10-car wash program I had just bought and I won't be going back. Fool me once... read more

These guys charge me for 22 months of service that I never used after trading my car in!! Thieves!! Not to mention the car is never rinsed properly! A one star rating is too high! read more

They under promised and over delivered. I hit the post in my car port smearing paint on my car. They washed it and removed the paint. It was much improved. Will go there in the future read more

Not really worth your buck! Got the diamond package. Was told about 30 min. Over an hour later we got the truck back. The outside still had water spots. Interior was not clean either. So disappointed. read more

An American Car Wash - Drip - Car Wash Near Me - Palm Desert, California

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I was only here one time prior, it was a good experience, fast, wash/wax/interior was good. The fellow assigned to dry off the car was pleasant and touched up a couple of spots that were missed and did it without attitude. I went in today, 8/17, advised the fellow in front that takes your wash order, that I wanted the fellow who worked with me last visit, I had his name, and not to apply Armor All to my tires. For some reason, there were over 9 cars stacked in the entry bay, not sure why they were not being washed. I asked the cashier, a kind man, why the delay when I entered to pay at the waiting room. He took a walk back and told me things should be starting soon. After a 30 minute wait, I go to retrieve my vehicle, the fellow I requested never got word that I had requested him, another fellow had the job instead. In addition, they placed armor all on my tires. I asked why the fellow I requested did not get my vehicle, he said the fellow I had requested did not want the job. I was then chastised by another "cleaner" who told me to go and let the crew work as they were busy. I told him to mind his own business. I then proceeded back to the entry drive and asked the fellow who took my order why this happened. He simply replied "my bad". A big deal, not really, but if employees at this business don't want to listen or care to follow a request from a customer, I will take my business elsewhere. read more

Don't come here very poor customer service and very poor communication. For a $300 package with still dirt, grime, and hair left over. On the top of that the detailer demanded to be tipped and tried to up charge service that wasn't asked for, say what? After doing a poor job detailing you want a tip? Jesus Christ. No wonder it's a below 3 rating review. Writing this review for my lady's behalf since she's too nice after being berated by the detailer jeez read more

Theft of a brand new heart monitor out of my console. I called immediately and received the most Unprofessional response. If you chose to use them, Please make sure to take everything out of your car. I didn't have a handbag so I left it in the car deep in the center console and walked across the street but forgot to heck before leaving the property. Called the next morning when I went to work out and discovered it missing. I'm still in awe of how a Number of the staff including the manger handled my complaint. Not only did they deny any wrong doing on their part, they laughed in my face. read more

Expensive but did an excellent excellent job on detailing my car. Price was $120 but boy was it dirty! Looks perfect now. I'll be back.

My wife and I have been taking our cars here for the last couple of years. Yesterday was the last time. Our ford Explorer was really dirty from all the rain and road dirt from the last storm. $32 for the wash and $5 tip and the kid that dried our car said if we gave him another tip he would wipe off the dirt around the trim and door jams! Really requesting another tip? "I can wipe it better if you give me more money" I wish he would of told me that before I gave him his tip. read more

I love coming here! I'm not from this area and I moved here and after going to a few car wash places this is my favorite one. Every time my car smells and looks sooo clean. I love it! The owner is nice as well. I think the prices are fair for the services they offer. The waiting area is clean and inviting too! read more

I had the silver wash ($29), and was totally disappointed. Lots of dirty areas remained on the outside, and the interior was very sloppy, with many missed areas. When I moved to the desert 20 years ago, I used this car wash on a regular basis...and the quality was excellent. Then it was sold, and the new owners lost the concept of "excellence" and I stopped going there. Alas, I was shopping at the mall, and decided to give this place another chance. It's still bad. I won't go back! read more

They either vacuumed or stole my mailbox key from my ashtray. Didn't find out until I returned to Los Angeles. Called several times and left messages no return phone call. Do Not Recommend read more

Nice place, great guest service but not impressed with the detail in the wash itself. I was disappointed in my last experience but decided to give it another go. I know they recently upped their prices but they need to make sure the quality in service matches the cost. Paid for silver instead of bronze as silver included the dash. See picture. The convenience is nice but I will stick to drive through washes for $5 at a gas station and cleaning the inside myself. read more

An American Car Wash - Didn't even try to vacuum/wipe the console. The little mat actually comes out too. - Car Wash Near Me - Palm Desert, California

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These are the AFTER pictures of the inside of my car. AFTER being upsold . AFTER tipping too. Brought home and opened the hatch and it's not even acceptable for a BASIC wash. Clearly hasn't been vacuumed nor wiped. This is 2/2 times. Don't waste your time or money Oh. I contacted David the owner to tell him I'd refused payment on my cc. I told him if he reversed the charges I'd consider the matter closed. Otherwise I'd share on YELP. Well, he didn't...so here it is! He said "only angry people post on YELP!" I told him I WAS angry! And that my reviews are usually 5-star....so make of it what you'd like. You've been cautioned! read more

An American Car Wash - Car Wash Near Me - Palm Desert, California

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I've been using American Car Wash for the usual interior/exterior car cleaning. They always do a great job. Today, for the first time, I used them for a deep interior clean and sanitizing. I couldn't be happier with the result. The soiled area was spotless, the price was fair and there was minimal wait time. I highly recommend this company. read more

This was one of the best car washes, it has gone downhill, I believe they changed to an American car wash from all American car wash. So new owners I guess. The workers are incompetent, the equipment is broken and dangerous. We had to go around the gate after paying, during the process of paying there was an issue with their reader. When we drove up to the attendant we were basically on our own, no guidance on if we should turn the wheel etc.. when we did live it up the worker accused us of stepping on the brake, or having our emergency brake on both of which were wrong on his part, as this is not our first time in a car wash. With our door still open he threw a bucket of soapy water, splashing us in the process. Never will we go there again. read more

I was in the area running errands and found this place via yelp. The reviews (star count ) was fine so I went thru. I will not be returning... and I need to READ the reviews ! You should too. The only great thing about the experience was the man doing all the first scrubbing and brushing . He was very nice and kind but he was by himself! A line full of cars and he's the only person brushing/scrubbing up front. Majority of the bugs came off the car but talk about going Thru a car wash and your car still being dirty. The running boards were not even touched. So my car is dirty as heck from the lower panels on. The rims are still dirty and I just feel like it was a super poor experience. Will not be going back. Normally I would have contacted a manager but with it being so busy and having two small kids in the car... I decided to cut my losses and move on. read more

An American Car Wash - Car Wash Near Me - Palm Desert, California