Well they listened! Added hours and the days back. Calls still go to voicemail but typically returned on an hour or two. Major improvement: after all if the customer knocks and you don't answer, the competitor will! #browhappy read more

Months ago I had scheduled a eye brow appointment for Friday, January 4th with Abby but just the other day I realized I had double booked myself so it had to be changed. I left a voice mail on Tuesday, January 2nd at Anastasia Brow Studio at Nordstrom's to reschedule for Wednesday, January 3rd or cancel. I received a call a few hours later from Gretchen and she mentioned that the 3rd was available at 11:00AM which is what I had for the 4th. I asked if there was an earlier spot and she said yes at 10:00AM with her. I told I would take it. I wasn't too picky who did my brows as long as it got done. When I arrived yesterday, my appointment was on time and Gretchen was amazing. Gretchen asked if there was anything in particular that I needed done other than the brow clean up and my response was no. I only pointed out that it's a medium shape for stencil purposes and she agreed. She was friendly, outgoing and a perfectionist like me. I walked out with lovely brows. I look forward to my next visit with her. This has been my #1 place for eyebrow services. I get points on my Nordstrom's card and it's close to where I live. It's a win-win situation for both sides. You just can't go wrong! Thanks for reading! read more

WOW, after reading Gineve's review, I almost feel the need to come to the studio's defense. I spent a good 14+ years working in the hair industry. A lot of businesses in this industry are closed Sundays and Mondays. It's almost an industry standard. I was referred to Erica at Anastasia by one of the NARS gals. I moved to Portland six years ago and have repeatedly tried to find the perfect brow gal. After losing many "tails" and even lost some skin, I was SO grateful to have found Erica. Not only is she great with my Asian brows, she's funny as heck!! I love our friendly banter and she always tells it like it is. I prebook my appointments 7-8 weeks out and she's always been very accommodating when I need to move my appointment around when it comes closer and I'm not ready or TOO ready and need to see her ASAP! I text her when I can't remember when I book for and she replies in a timely manner every time. All in all, I love the gals here. I'll be sad when Erica goes on maternity leave, but I know the gals will take great care of me. I have no worries that I'll lose a "tail". If you're looking for your "person" for brows. Be sure to check out the girls here!! Trust me, you won't regret it. read more

I have had my brows done here several times now and even wait to travel to Oregon just for Erica's artistic sculpturing of them. I have never had an issue getting an appointment with her and she has always found a way to fit me in. Yes, they don't work everyday or 24 hour days, and can't always be available when you want because they have lives too. I jut read a negative post about their hours by Gineve and all I can say is these employees have lives too. If you want less than perfect brows and service go somewhere else, because I will gladly take your appointment. If you want fantastic brows go to Anastasia and see Erica because she is amazing. I'm hard to please, but I trust her to make me feel beautiful and that's exactly what she does every time I see her. read more

Erica is the QUEEN OF BROWS!!!! I have had my brows done at the benefit bar, and NOTHING compares to how Erica transforms my brows. She makes everything as painless as possible! I will never trust anyone else with my eyebrows! She is always on point with everything! from picking the right shape brow to frame your face, and down to the right color for your brows. She definitely knows what shes doing! I always recommend everyone I know to her!! read more

Anastasia Brow Studio - Brows by Erica Palazzo - Hair Removal Near Me - Tigard, Oregon

I have been to Anastasia Brow Studios in other states and always loved my eyebrows afterwards. This was my second time coming to this location and liked my brows on my first visit. I visited this location today and saw Monica. I told her that I normally get the full arch and like my brows a bit thicker. She thought that since the tail of my brow wasn't as long that the high arch would be better and it would be better if they were a bit thinner, so I trusted her. While looking in the mirror after she was done I thought that they were thinner than they normally were, but that they looked good. Once I got home and washed off the pencil and powder she had used to fill my eyebrows in I realized that they were uneven and my right eyebrow was thick, then thin in the middle, and then thick again. I will not go back to this location again after receiving uneven eyebrows read more

This was my first time going to Anastasia Brow Studio and was like, why has no one talk about this place. It literally a secret treasure chest. The moment I enter Erica welcomed me, and asked me about my history with my eyebrows. She was very open to my idea of brows, and I had shown her a few photos of what I had in mind. My skin is very sensitive when it comes to waxing. That the area that has been wax will start to have hives where it'll itch and burn. But, with Erica it was painless, and she added creams to protect my skin from before waxing and after waxing. It was an overall amazing experience and I will be coming back. read more

Claire is the absolute best! An esthetician myself, I never let anybody else touch my brows until I met Claire. Perfectly waxed, perfectly trimmed, and you guessed it, perfectly defined. Brow artist or brow master, call her what you want, but just make sure you call her. (And call her ahead of time, she is usually booked a couple of days out.) read more

I love coming here! Erica does amazing every time and is so kind and personable. She takes her time and makes sure you are happy before you leave. Highly recommend her! read more

Claire Davis will rock your world... Well maybe not, but she will give you the fabulous, perfect eyebrows of your dreams! And let me tell you, I never thought my eyebrows could have as much of an arch as they do now. I'm obsessed with eyebrows and lucky for me, so is Claire. read more

I love, love, love, love, love x a million Erica, the amazing service she gives and all the wonderful gals that work at the spa/Anastasia Waxing Area. It's always clean and full of energy in the little tiny back area! Its totally secluded but you its a nice change of pace considering all the chaos going on in the make up, purse and shoe departments nearby. My wax queen, Erica has a set schedule and doesn't work on certain days. But that's okay! You know why??? She told me ahead of time and went above and beyond to help me pick a time and date that fit both of our needs!! I will always be back to this fabulous eyebrow haven! Thanks to Erica and all the girls that take care of their customers like family . read more

This place is really nice. Its located inside the Nordstroms at the washing square mall. It's really odd because Anastasia is known as a threading god and yet they don't thread at her brow studio. what gives? It's $30 to get your eyebrows waxed. read more

Erica is truly amazing! You will not regret booking with her ! She is professional, so friendly and knows her stuff!

Kelsey at Anastasia ( Washington Square) is amazing. She does a beautiful, meticulous job on my brows and her work never disappoints !! I always tell her she better not leave the brow industry !! Not only is she amazingly talented, she is as sweet as can be and I love chatting and hanging out with her !! She is the best !!! read more

I think eyebrows are really important. I get them waxed often, and I'm always wanting more of an arch. Marjorie(? - works on Sundays) did a fantastic job. The process was different than my normal wax job, they use a template, but I came out with arches and even eyebrows. The price is steep $30, but honestly, it's worth it. My plan is to come here about every other time I need a wax to maintain the shape and go elsewhere for a cleanup. Also, the wax itself was not very painful. I am recommending this place to my sisters! read more

Claire is great at what she does. My brows have never looked better!

You guys. I don't know how on earth someone left a less than 5-star review for these two ladies. I've been coming to them since they join Anastasia (I actually followed them from MAC to here) and they are my brow life source. They are the utmost professional and when I leave their salon I look like an 11/10. The salon is always clean, fun and they always manage to squeeze me in when my crazy work schedule messes with my appointments. Just like literally ANY salon, they are closed 2 days a week. They always return my calls and are great about scheduling me and rescheduling me. I cannot rave about this place and these two enough. And don't even get me started on the products. Thank you ladies. You rock!! read more

Erica Palazzo at the Anastasia Nordstrom Washington Square is amazing and deserves 5 stars. She has top notch customer service AND is an amazing brow artist. She takes her time and is a total sweetheart! Her and Kelsey are always hard at work. read more

Erica is the absolute best there is, I've tried everywhere and for someone that needs a brow and lip wax every 3 weeks-- I don't trust anyone else doing my brows! Absolutely amazing!!! She does a wonderful job filling my brows in and makes sure to take care of any redness. The wax and technique is the best by far and doesn't hurt, like some waxes do. Absolutely love Anastasia!! read more

Claire did my eyebrows and did EXACTLY what I wanted. She even made time for a last minute lip wax. I've been going to a competitor that did OK prior to this. I will now only go to Claire! She is awesome, really listens and makes you just look beautiful! read more