If I could give this place a zero stars I would! The…read morecustomer service is horrible, and the business is ran very poorly. I signed up for an eight session laser hair removal treatment; and only received one treatment before the owner decided to sell the company without notifying the customers. Now I'm responsible for paying for services that aren't being rendered; because I'm trapped in a contract with a third party finance company. I have tried to call the office several times and no one ever answers the phone. I decided to drive there last week and the receptionist decided to take her lunch break even though, she didn't have anyone to relieve her. One of the technicians came out to speak with me and gave me the number to the office manager. She told me that the manager would be able to help sort out the problem with the finance company. However, I haven't received a call and probably won't. I should sue this place.

PISS POOR CUSTOMER SERVICE!!!!! location appearance is depressing, dark and does not look clean at…read moreall. Even the waiting room was dark. I used the bathroom and the rooms that I saw have light blue blankets on the beds and out of date!!!! The girls was chit chapping in a room like they had nothing to do. CLOSE THIS LOCATION DOWN!!!! Today Wednesday October 29th was my first appt with Ideal Image at 9:00am and they did not take me bc I was 15 mins late due to an accident on I-83. I tried calling while in traffic to let someone know that I would be late but no one answered the phone. I drove from Lancaster PA for this appt. What was told to me by the receptionist was that my appt only had 10 mins left and that was not enough time to complete the CP service. The person who was to perform my first CP service did not have the common courtesy to come and tell me that I only had 10 mins remaining for my appt. Again, PISS POOR CUSTOMER SERVICE!!!!! CLOSE THIS LOCATION DOWN!!! Buyers beware, read your contract bc they will not refund your money in my case $600.00 if you don't cancel within 3 days of your contract. Someone was suppose to call me today and it 1:07 pm - no call back yet. Close this facility down!! Again, It's DEPRESSING as soon as you walk in there, DAUNTING, DARK even in the waiting room and does not look SANITIZED nor CLEAN !!! Even the outside of the building look GLOOMY. Note: if I could give this facility a zero I would have.

I've been a fan of Charm City Skin for a long time and when I wanted to get a spray tan and lash…read moretint before vacation, I booked with Kayla since she had availability to do both. I had never gotten either of these services before so I had a lot of questions which Kayla answered patiently and personably. She has such a friendly and bubbly personality! The eyelash tint was a little uncomfortable for me but this may be because I was wearing contacts. I probably would take those out next time and maybe even consider a lift and tint since the tint by itself looked nice but was really subtle. Kayla made me feel very comfortable for the spray tan and did an excellent job with the color and tone. I was obsessed! It definitely faded a bit after the third or fourth day but to be fair, I was on vacation and swimming in the ocean and pool a lot. All together the services were $65 which I don't think is bad at all. I'd definitely return and would recommend booking at this local biz!

10 years after my first review... I'm back to tell you I'm still going here religiously for my…read morebrows, and Julie works her magic on them every. single. time. I routinely get compliments on my brows and I owe it all to Julie. In addition to keeping my brows looking incredible, I've expanded into getting my lashes lifted and tinted, as well as a facial with dermaplaning. The services never feel rushed, and everything is explained in detail so you know what's happening before, during and after. Everyone that works here is so friendly and welcoming, and they all do excellent work. The space is clean and inviting, and you can book your appointments online, over the phone, or at the desk while you're there.

I've been coming to HOTWAX since last year, and have been getting Brazilian and full leg wax from…read moreAshley. She's amazing and the service is always great, I would recommend! I also love the ease of being able to make/reschedule appointments online.

This is my go-to eyebrow spot. I get a wax and tint with Ashley and it always turns out great! The…read moreshop is always clean and they have great music playing while you get waxed. Usually have cute snacks and water which adds that little extra to your appointment!

Y'all know I'm serious about my brows. I typically don't let just anyone do them but I was in need…read moreand didn't feel like making an appointment at my regular spot. I'm in the mall and remember brow art 23. Not sure if I've ever been here before but I know they're always packed. Must be good right? Try great. Samjhana B did an amazing job on my brows. She didn't have to tweak or clean up anything once done. I'll definitely be going here next time when my brows need attention!

I had a very horrible experience as a 1st time customer. I had called this location and asked to…read morebook a Brazilian via phone but was directed to schedule on their online website. I proceeded to do so and received a confirmation email and text. I show up to the appointment and was immediately told I have no appointment in the system and that the waxer only works on Saturday, Sunday and Monday. Mind you, I was there for my appointment on a Monday at my scheduled time. The front desk associate then said the threading services are separate from the waxing and that she would have to call her manager to confirm my appointment. She calls him and he asks to speak to me. He is very aggressive and loud in stating that I never had an appointment scheduled and he texted me the confirmation that I manually cancelled it. The picture he texted was for another individual named Ashley Bowers, not my name China D. He did not apologize during the entire call. He just said I will have to come back in another week when the waxer is there. He said he would call me in 10-15 mins after our call to get in contact with the waxer to make special accommodations because of their error. Of course it is now 4 days later and I have yet to receive a call. This business is complete trash, unprofessional and I will NEVER return here.

Stacey is great. Really genuine & friendly. She knows her craft well & executes accordingly. Happy…read moreto have found her!

I had a terrible experience at the Epilation Clinic. After entering the office and removing my…read moremask, Stacey Elder criticized and insulted the appearance of my facial hair so ruthlessly in front of her office manager that I broke down and started to sob. She made me feel grotesque and foolish before even asking about my history or what my gender journey has been like - instead she just "couldn't believe I had been walking around looking like that". I've felt never felt so disrespected by someone who was supposed to be administering me care. I contemplated just leaving right then and there, but I thought she would've insulted me further by charging me a cancelation fee on top of the humiliation. Instead of apologizing, she continued to double and triple down on what she had said throughout the session, especially once she learned that my occupation is as a visual merchandiser in a clothing store. I was recently diagnosed with Dermatographic Urticaria - which is a condition that is also known as skin drawing - which makes shaving a very difficult and painful process. I have a lower pain tolerance and used a numbing cream a few hours before hand on the right side of my face - as I have had previous electrolysis treatments on that side. I told Stacey this, but she insisted that she work on both sides of my face, even after I told her I would prefer not to because of my pain tolerance. She also told me that I made her feel bad for crying after she insulted me. Stacey claims to be a 'Trans Ally" but if she really was, she never would have treated me the way that she did.

I've seen Megan Quinn for several visits and have to say she is awesome! She takes the time to…read moreexplain all procedures and answer any questions. She is professional and personable and makes you feel comfortable during your visit. I would highly recommend Megan to my friends and family. My daughter also sees Megan and Dr. Sessa and is very pleased as well. Megan is truly one of Baltimore's Best!

I had been going to the same dermatologist for 23 years.. I always sought a new provider for the…read morepast 5-10 years with no luck. I finally took a chance with this facility. When I made the appointment I was very specific with my needs and what I wanted in a provider. Every single need I had was met when I showed up to my appointment. My doctor is Any Huang and I have recommended her to any and everyone. She was extremely emphatic, informative and knowledgeable. I have never had such excellent care and concern with a dermatologist. Whenever I purchase a new product I share with Dr Huang to make sure my skin won't react. She never has an issue and always gives her honest feedback and suggestions. I AM SOOOO HAPPY I found Dr Amy Huang and will never switch. If you have skin concerns, please don't hesitate to reach out and make an appointment.

I go to spas and get facials throughout the year and I hadn't been to the spa in many, many years…read moreso I went for my annual birthday spa day. If you want a facial, I have ONLY ONE name...KIM! Everything about her is phenomenal from how warm and cozy her room to her bedside manner. She doesn't talk a lot (which I like), she was mannerly and pleasant and only asked questions to ensure my enjoyment and comfort. This is definitely one of those facials where I fell asleep. Because my birthday is in December there were nice Christmas decorations sprinkled throughout.

Professional staff, friendly. Love how friendly everyone is: attentive , considerate and supportiveread more

I have gone to Lacy regularly for years now for lash lift/tint and brow wax/ tint. Beyond being…read morevery talented at her job, Lacy is a lovely human who makes everyone feel comfortable in her chair. I always leave feeling pampered and refreshed.

Lacy is the best of the best! Can't recommend her enough for brow shaping. Been a client for…read morealmost 10 years!

I got the Brazilian wax here, my experience here was amazing, the staff was great very kind, and…read moreattentive. Kelly did my wax she was on time, and ready to get me started. Throughout the wax, she talked me through everything, as for this was my second time. I didn't have a good experience my first wax. But this second time had me ruled in. If you want to go somewhere with great staff, great prices and a great wax lady, go to this location! Thank you to all the staff! You were more than helpful. I look forward to coming again in the future.

When my usual place falls through,European Wax Center always come through. No matter how last…read moreminute I am with booking I'm able to find an appointment that's suitable for me. The staff there are always friendly and professional. Shout out to Dorian and Jada who are usually the two that do my waxes. The place is always clean, well ventilated and the process is as comfy as can be. A Brazilian and underarm costs $99 which is decent. There are other places that charge less but don't have as much availability as European Wax Center. They take cash or card for tips. They will try to get you scheduled for the next appointment but this is not a requirement just say no thanks and they back off. Same with the wax passes. Overall good experience and I do recommend.

My first interaction with Brian was over the phone, where I conveyed what I needed done and he…read moreprovided some background on electrolysis. With said information, I decided to make an appointment. I arrived at Village Electrolysis early one Saturday morning and found a nice unassuming building near Northern Parkway. The Village Electrolysis office gave me old world decor vibes, but when it was time for business, all the modern bells and whistles were available. Brian greeted me and had me fill out a brief medical history form. He then gave me a very detailed explanation about the various electrolysis methods and processes and which one would be best for my situation, etc etc. After that, I practically leapt on the table to receive my first treatment. NGL and say electrolysis feels good, because it doesn't. HOWEVER, Brian made it as painless as possible, while being incredibly thorough. I've had laser hair removal treatments before and they were unpleasant, marked with the smell of burning hair. Electrolysis with Brian was 1,000x better. Several days later I am happy to report micro pigmentation has barely occurred (with laser I suffered HUGE dark spots I had to cover with concealer) and the hair has left the building for the time being. Very happy with my first treatment and will be riding this train with Brian until all the hair is gone.

Brian Boston does very good work, very professional, would recommend highly for anyone who is…read moregetting work, especially on sensitive private areas. He has a very steady and accurate hand, which, if you know anything about electrolysis, is very important.