The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Went with Youngrens to take a look at our AC unit that was not effectively cooling. From the start,…read moreMisty was very pleasant to set up an appointment with, and was able to setup a service call for the very next day. They had given us a a 3 hour window from 9:00 till noon. The next morning they politely asked if it would be OK for them to come out sooner, which worked better for us in our case. Andy the technician was very thorough and answered all our questions, and did an excellent job. He did not try to upsell us and offered us all available discounts available for us. He did a great job and would use their services again

I messaged Patriot Duct Cleaning Group to request a quote on Yelp & they responded promptly. I…read morescheduled a duct cleaning with microban treatment. Luke arrived on time, he was professional & friendly. He did an excellent job and the price was incredibly reasonable. He asked if I had any issues with the heating (I had) because he noticed that my HVAC furnace wasn't igniting properly. I would have never known otherwise. 10/10 Recommend Patriot Duct Cleaning Group

Luke responded quickly and provided a complete and thorough job. I would highly recommend Patriot…read more You will not be disappointed.

Recommended from a neighbor. A bit pricey but also small local business not a big chain. They…read morewere very thorough & addressed our concerns.

This place is amazing! Highest quality, professional work possible. Must use for any service they…read moreprovide! I will never contact anyone else for my services. Outstanding, 10 stars Best customer service ever. Great value for everything

Last year I needed help with my a/c ducts. Today, my whole a/c ststem was shut completely down. I…read morewas lucky that Ryan was able to make it to my home, 30 mins after I called! I feared my whole system might have needed to be replaced as I followed DIY advice on the internet and NOTHING! Ryan had it diagnosed in about 15 mins or so. Buchner's truly is a caring abd honest business at a level that is rare nowadays. Both during last year's visit and today's visits -they were quick, affordable, honest and even educational. I feel like I know ALOT more about how these systems work and... I know who to call when they don't! Thanks Buchner's (and Ryan!)! I can't thank you enough. ---------------- Update 12/11/17 We had Ryan come out today to look at our hot water heater that stopped working. He did a terrific job. It seems about once a year we need help with something in our 1914-built home. Each time we call Buchner. They are so dependeable- our home is almost like a TV commercial- I told my wife we had a hot water heater problem. Her response, "Did you call Buchner?!?" Its funny now because Ryan fixed our hot water heater. He was clear what was wrong, showed and explained to me the problem, and he repaired it quickly, perfectly. He even gave me advise on what caused the problem and how/what to think about this if problems re-occur. It seems like everytime we think we have a very costly home repair we have to deal with, Buchner sends someone out who is honest and does the job right! In 2014 it was our home's venting system. 2015, it was the house heater. 2016, thermostat. 2017 (today) the hot water heater. All fixed promptly and professionally. They are a blessing. As a disabled veteran, I do not make a fortune. Truly every penny counts. With Buchner, every dollar spent has been a dollar well spent. learn something new about my home with every visit. Friendly and thoughtful office staff too! I cannot express my gratitude enough to be sble to trust a company over the years, to get the job done right and without costing a fortune. Thank you!

This is NOT the company it once was. The level of customer service has truly diminished. I had an…read moreappointment, and their tech arrived 40 minutes early. Keep in mind that during the winter months, they cancelled with me several times because my call was not a high priority. Not to mention their guy had just come out two weeks earlier to check my furnace for leaks, and we talked at great length. However, today EMILY called to say that since I could not make the appointment, they can never put me on the schedule again. Such a horrible level of customer service. It's okay for them to cancel, but because they are there early and I cancelled, it's never scheduled with us again. No problem, I am a homeowner, hard working, and damn sure will take my money and service elsewhere. Not to mention their best technician are no longer here. Take time and do your research; everyone's experience will not be mine, and I don't need to deal with companies like this or EMILY!

Hard working father and son family business. You'll be at ease having them in your home.read more

I highly recommend the Great Guys!! The company was easy to deal with, from quoting the carpet…read morecleaning to scheduling a service date. The team did an awesome job!

most honest group of guy I've ever hired. constant photos of what is damaged what I need. All new…read moreduct work in crawl space. Best money I've ever invested in my condo for repair. The temp in my home is perfect I've been freezing forever. Not knowing I was heating and cooling my crawl space breathing musty smell. My sneeezing stopped overnight. All pro I highly recommend for air duct work, cleaning your dryer venting out. I'm sure much more. I've spent 500.00 on air purifiers in 2 years Ask for Ivan

Just had my ducts and furnaces cleaned out. Josh and his partner, unfortunately didn't get his…read morename, did such a thorough job. They were very patient with me too about dealing with my cats. The price is very good compared to some other places. They took before and after pictures and honestly, I feel like I had better flow. Highly recommend and don't forget to tip your techs!

Gustavo and his team came out on time and conducted their services quickly. He communicated well…read moreabout condition of our dryer as well as vents and advised on timelines for other needs in the future. Really appreciated the help from his team!

My vents were a disaster and shame on me for waiting so long. I got the Premium duct cleaning by…read moretechs Elvin and Adrian, and they worked hard and thorough. They always answered my questions and always called me to take a look before they started and after they completed a trunk line. I was utterly amazed! I highly recommend them for your duct cleaning needs if you want it done right without a worry.

They made & cancelled an appointment, then kept saying they would show up the next day, but never…read moredid

Highly recommended chimney sweep service. Very prompt and friendly. Got right to the job in a very…read moreprofessional way. Searched numerous area prices, this company was the best price. Will use again.

I called Quality Home Air based upon their Yelp reviews and had a wonderful experience. I used…read morethem for a dryer vent cleaning in the home that we rent out in Joliet. We made the initial contact on Yelp and received a quick response. They were able to detail their process, what we could expect and the precautions they'd take given the current situation with COVID-19. Quality Air was able to seamlessly navigate my needs as an offsite landlord. The day of service, both myself and my tenant were contacted as agreed. The dryer vent cleaning was done expertly, and I received a full update by phone afterwards. The service was topnotch and the customer service was world class. I'll definitely use Quality Home Air when it's time to have my other home done in a couple of years.

Hired quality home air to clean our 2nd floor dryer vents. Brad was great. Professional, efficient,…read morecourteous and took the time to do the job right. Will use them again!

Had our garden spigot replaced. Easy to work with and everything works great! Came on-site to quote…read moreand scheduled the next day.

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.