Rude and unhelpful , I call Anderson molding as my installer recommended them , I needed plywood I asked the inpatient woman on the phone about the plywood I needed , she repeated that she's Anderson molding 3 times as I asked her politely about plywood . She clearly assumed I knew they had a separate business that's sells plywood , instead of telling me 3 times she's Anderson molding she could have politely told me about Anderson plywood as any reasonable human would do . This woman should only be sweeping the parking lot and NOT answering calls to customers .... Ignorance at its finest today. read more

Took almost a full month to get a basic profile and I still don'thave it. Each person I spoke with kept promising something different. I was told that my material was being milled on Monday and that delivery was possibly Wednesday Thursday at the latest. Call after the delivery which was approximately 11am. Well, a 2 pm Thursday I was told that they were running the material today, Thursday NOT monday l, and I might have it Friday. Just go to Superior Moulding in Van Nuys, you'll save yourself from unnecessary stress and lies. read more

Horrible customer service. First they completely failed with delivering windows on time that delayed our project. And now, we are trying to find customer support for almost a week. As of today the whole department is on vacation. For that amount of money, very poor customer service. read more

the salesman took my measurements for a barn door then ordered me the wrong size of hardware and door. ( over $1000) Joe would not help me remedy the situation or offer me replacement pieces at cost. Wemwere completely on our own. I never will use them again. read more

Anderson Moulding - Hardware too big and door too small for opening. - Building Supplies Near Me - Culver City, California

I haven't really gone in anywhere in 8 months due to COVID-19. That being said, this review is for pre-COVID, with a pinch of during COVID. Joe R is amazing. We purchased a front door from Anderson's and Joe's experience and service style made sure we got the perfect door. He even worked with us regarding delivery because he wanted to make it work. Joe is patient and will go through every catalogue with you until you see one. He's quick to grab the specs and price it out. Now we fast forward to about a month ago. We pull out one of the catalogues he gave us, find an idea of what we want, and text Joe. (You need to text versus call. He explains why). He starts pricing out options and coming up with new options for us. I mean, the guy was even working after business hours because during the pandemic, he wants to make sure customer service doesn't slip. We finally decide on a back door we like. He prices it out: Figures out how to get it delivered and by when. He orders it and sends the invoice all via text (again, the texting is necessary and not impersonal). The only thing is you have to go in to pay, but he came to the cashier counter (distanced and empty in the store) and handled the transaction himself and we were on our way. The only thing I'll add is the delivery company that delivered the front door (prior to the pandemic): The guy was dumb. I tried to find a nicer way but I ultimately went back to "dumb." Sorry. He left the door on the driveway and sidewalk (with me being home). Who does that? Final Word: Bought 2 doors from Anderson and from Joe. We only have 2 doors and we bought them both there. That says something. Definitely reach out to Joe. read more

Holy crap! $2.85 a foot for 1-1/2" wide pine door casing? Thats 5- 8' pieces for a whopping $127.00 to case out one interior door. Is this right? Next time I'll spend $127.00 on a shaper bit that I can make infinite amounts for Pennie's on the dollar. read more

I am just getting started working with Joe, but giving 5 stars out of the gate! He was personable and fun with my personality, which is huge for me. So knowledgable and able to steer me to the correct doors and hardware for my needs. I had purchased the wrong things on my own and kept getting inaccurate advice from individuals helping with my home renovation project. One visit to Anderson and working with Joe and I know I am in good hands! read more

I want to give Ms Norma Primentel 5 stars. Few weeks ago, our back glass door was broken by an intruder. Beside the emotional stress of this event, I had to get a new door. I searched and went to several stores near my house and could not get help because my Marvin French door was not in stock. Then I went to Anderson Moulding in culver city. Ms Norma Primentel is an amazing person, she is patient and nice. She spent two hours with me and the Marvin manufactory rep to get the measurement and detail right. Today, my back door is delivered and installed beautifully. It also heals the trauma caused by the home invasion. I want to thank Norma and the Anderson Moulding at culver city for helping me through this recovering process. Jenny at west LA read more

I came to get a piece of moulding for my home. I arrived a few minutes before 4pm only to be told they are closed as they close at 4pm. Note Google states they are open til 4:30pm and regardless I arrived before 4pm. Couldn't even get a question answered as to whether they had what I wanted. read more

Fantastic place to look for the right molding. Workers are super nice and friendly and knowledgeable. The showroom is spectacular and you will find things you will never knew you wanted for your home. I saw ideas for future projects. read more

TERRIBLE customer service by Joe Rezende. Joe was extremely rude in store, provided incorrect invoice (small percentage of actual cost of what I was ordering) and then gave me correct invoice with no explanation or apology, and then had to re-verify measurements because "I see so many customers." DO YOUR JOB and perhaps exercise some kindness and humility in the process. Unfortunately I'm stuck ordering my door from this place, but I won't ever be working with this company again. I'm wrapping up a large renovation on my house that involved a lot of vendors. This was the ONLY negative experience I had through the entire process. Well done, Joe. Well done. I wish I'd read the Yelp reviews before I went in - the customer service complaints are spot on. read more

The service was dismissive and not helpful because I arrived 30 minutes before closing. I recommend you make an appointment if you expect to be treated as a customer. They had zero interest in being helpful to a homeowner. read more

I only got to the pre call stage. I have a 7,000 square foot home and was looking to replace French doors along my house. The woman answering the phone wouldn't give me her name and was very rude. She transferred me to a man who said he only sells doors to contractors he can't help me at all. read more

Wow - if I could give this place 0 stars, I would. My boyfriend just ordered $800.00 worth of stainless steel hinges for his house. He ordered them originally in January or so. The order was never placed, and he patiently worked with this "company" to try to place the order for what he needed, and they finally, finally, finally came in. He works downtown, and could not get to the place before it closed today, so I offered to go pick them up after I got off work at 4 pm. If you look this place up on an iPhone, hours are shown as 7:30 to 5 pm. However, when I got there at 4:35 pm, they had just closed. (If you go to their actual web site, it says they close at 4:30 pm). I tried the door, and an older man (manager? owner?) came to the door. He opens the door, rolls his eyes, and sarcastically tells me they are closed. (No shit, Sherlock, then why did you even come to the door?) After fighting in traffic all the way down there and putting money into a broken parking meter, I was in no mood to deal with a sarcastic asshole of an owner/manager. I told him I was there to pick up an $800 order for my boyfriend who had been patiently waiting for several months for it. He asked me who my boyfriend was and I told him. He asked me who he ordered it from, and I told him I think it was Bryce. (Apparantly, it was, but lucky I knew that). I asked if Bryce was there, and he said yes. Then he rudely told me again that they were closed, and I said, okay, well, I guess we will have to pick it up tomorrow. He said they open at 8 am, and closed and locked the door. I called my boyfriend, totally pissed off. He jokingly suggested that maybe if I had flirted a little with the owner, maybe I could have picked it up? Yeah, I don't think I should have to do that, when we are his customers. So I guess boyfriend will be picking it up. I'm not going inside, as I don't think I would be able to contain my annoyance should I encounter that "gentleman." Maybe my boyfriend can flirt with him to pick it up? read more

Do NOT ORDER WINDOWS From THIS Company! Wow, so messed up. Cost me so much money and time I can not get back, EVER. Avoid OSCAR . The worst person there read more

Rafael knows how to take care of his customers, thank you for getting me same morning delivery my man!:) Joey C read more

One of the most horrible and unorganized company! That I've ever seen. If you want delays and pain in your projects then they are for you. They a quick to take your money but to deliver what they promised. Keep far away from this company! read more

The most horrible and unorganized company that I've ever seen in my 15 years experience in the construction industry.If you want to destroyed your projects and lost your investment then you could work with them.Their employer his name is Oscar is super rude guy like other employers and after missed lots of items and delays he tried to threaten us more than 100 times.We also reported h to his manager but nothing happened and we are still waiting for our missed windows and doors after a while.Keep far away from this company if you don't want to be out of your business. read more

Called three times for a quote (for a very expensive sliding door system prepared to spend a lot of money) no one ever called me back. I don't like leaving bad reviews but I can't find an email address for them. Ownership should know how poor the service is. read more

I received a tip from a respected carpenter in Culver City that this would be the place to go if I needed baseboard moulding. I needed a very small amount for some repairs and had already visited several lumber yards. As soon as I walked in the gentleman at the front desk helped me out. He immediately identified the baseboard that I needed and showed me the various sizes. He then cut the piece I needed perfectly and I was on my way, all in under 3 minutes. The store has a very cool vibe and TONS of selections. It was really nice to have such a great experience when so many other people had turned me away because I needed such a small amount. Thank you Anderson Moulding! Your help allowed me to finish my project and have the baseboard match perfectly! read more

I have to say that I have been contracting for twenty years. I have YET to find a door company that is any good. Anderson takes the cake on failure. I spent the LAST 6 weeks waiting for them to deliver on their promise of getting me a quote for doors, and getting quotes on Material. I literally just today received a quote on some hardwood---- and it's been over 6 weeks. I wanted pricing on a door package. I asked over 6 WEEKS AGO and STILL HAVE NOTHING. This company is so full of shit I would NEVER recommend them. I should have known better because John Anderson strung me along for several weeks a few years ago and I never got anywhere with him either. JOKE!!!!! read more

I contacted Anderson Moulding in order to have an interior door made. I was referred to Norma, the person who is assigned to work with all customers that want to place an order for a new door with the Torrance and the Culver City stores. I spoke with her in early August with regards to the details and specs of the door that I wanted to have made. I had to continually call and ask to speak to her, over and over again. I left messages without getting a return phone call. Each time we spoke she did not have any information for me regarding my estimate. Each time I waited over a week for a call or an email regarding my request. She asked me at least twice after the initial conversation to provide the information again that I had given to her previously. Finally, when I reached out again she asked me for more information which I had already provided. After just under two months of trying to obtain an estimate for a single door, I have had enough. The amount of time that was wasted in getting an estimate and ordering this door cannot be replaced. I expected a higher level of service and knowledge from this company considering that I have ordered items and spent quite a bit of money for products in the past without these kinds of issues. I have to start this process over with a different company. I welcome working with a competent representative and with a company that values their customers and their time. This has been a horrible experience so be aware and make a better decision when it comes to ordering doors from here. That is of course if you want to obtain the materials for your project in a completely reasonable amount of time. The entire time that I waited for service does not even include the time that it takes to make the product after it has been ordered! read more

Walked in five minutes before they close just to look around. Did not need more than few minutes but the sales person very rudely kicked us out saying he has to leave we can't stay. Zero customer service. I even told him we will be out in two minutes but he would not listen. read more

I ordered custom moulding from Anderson for my 1920's house. Their prices were very fair, and they delivered the pieces within a week, as promised. I would definitely recommend them for that kind of service. read more

Anderson Moulding - Building Supplies Near Me - Culver City, California

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I got great sercice here. They helped me match a moulding that was pretty old. Found it very quickly. Super impressive. You really saved the day! read more

They are out of a lot of items I normally buy. They said because of a shipping situation but to call back. I went to the website but no prices. I called and left a message earlier, no returned call. For years I have given a lot of money to this company but if this is how their customer service is then I'll move on and find another company to give my money to. Never let your customer service go down the toilet. read more

Upper and mid-level management (including one of the owners) at Anderson, to include its sales people commonly lack professionalism and accountability when problems arise. Two major problems with my large order occurred: I was doubly billed early on and my order took 5 months to arrive (this was not a global supply chain issue). With each problem the staff was slow to respond, unprofessional, dismissive, and refused to make concessions despite the inconvenience incurred. My suggestion--buy windows and doors elsewhere if you value your time and self-respect. read more

Abraham is wonderful! He helped me pick through different types of moulding as well as other decorative elements to enhance the look of my home. I received word as soon as my samples came. I went to pick them up, asked questions regarding lead times and was quickly walked through the entire process. Prices are competitive and the service is awesome! The entire staff is helpful and I can see why Anderson Moulding is #1 in Culver City. And a special thanks to Abraham for his excellent service and product knowledge! read more

I purchased over $3500 dollars in french doors and windows from Anderson Moulding. I had an obvious defect on one of the doors and I have been trying to resolve the issue for almost 2 months now without success. The following have been my attempts: 1) multiple calls and emails. I've corresponded with Ramy, Leyla, and several other employees. By multiple calls I mean over a dozen. 2) an employee from Anderson was supposed to come by my residence to check out the door. I cleared my entire day in anticipation for the site visit. However, the employee was a no show. No call, no email, no heads up--Nothing. If the owner reads this review he is more than welcome to contact me because I have emails and voice messages from me and my spouse to back up everything I've claimed so far. At this point I feel like I'm out of options. To future customers: perhaps your experience will be better than mine, but perhaps it might be exactly the same. Shop carefully. Dan read more

If I could give less stars I would. I've never experienced worse customer service in any industry at any time. We ordered over 50k in windows and doors, which while not over the top, one would think an actual response to a phone call or email would happen in a timely basis (heck even within a week would have been better). After 8 months into or build we were told that the bifold doors could not be produced (way to be on top of things). Windows came in sections, two windows were defect - and still waiting for one to get fixed. Go anywhere else. A teenager at In and Out could do windows better than this place. read more

I got a call before 8am from my contractor. He says, "I need the crown molding, door casing, and baseboard material today." Huh? I know we as homeowners are supposed to purchase the materials, but I had NO idea how to proceed. I asked him from what company should I purchase these items, and he said, "Anderson on Washington." Ok, here we go... I drove over and walked in. I saw hundreds of designs and immediately KNEW I was in trouble. Then, Adrian asked, "May I help you?" And guess what? He was super awesome. He quickly helped me with making my choices. He was patient, kind, and very knowledgeable. Within 10 minutes, I was ordering the wood for my contractor, who picked all of it up shortly after I left! So, if you are looking for crown molding, door casing, or baseboard material, drop in and ask for Adrian. It was a super cool experience all made possible by Adrian... and of course Anderson Molding. :) read more

If you need any customer service at all-Anderson Moulding is not the place for you!!! My husband and I walked around the showroom trying to figure out where the baseboards are. It was obvious we didn't know what we were doing. We weren't even acknowledged. I did see someone who worked there slink over to his desk-I think hoping that we wouldn't see him. At that point we decided to leave. read more

Perfect purchase today. Thanks for your help and expertise Joe!! You provided great customer service read more

On my 2nd visit here, Adrian (?) came over and asked if I needed help and even cut a couple of small sample moulding pieces so I could take back with me to see if they were a close enough match. He explained to me about the type wood and differences which helped me make some kind of tentative informed decision. Owning, managing and overseeing work on commercial rental property involves a lot of decision making....maybe I look like some helpless, less than knowledgeable woman and why my initial visit 5 days earlier was not very customer service oriented.. 5 stars for Adrian - My initial visit here garners a lousy 2 stars as the guy there wasn't interested in and seemed reluctant to help. Either that or he was ignorant of the inventory or maybe he felt he'd be wasting his time helping me. In fact, I climbed up one of those ladders that roll to try to get a look at the moulding in those upper cubbies before he finally comes over to tell me I am not supposed to be on the ladder. Well, if he had made some effort to assist me, I wouldn't have to help myself - duh Maybe it is the sign of the times, a lot of people are losing their social skills and courtesy; those 'smart' phones are dumbing people down....either that or they just aren't paid enough to care to do their best. Good inventory of moulding though. read more

5+ Stars- based on: - Initial Service - Turnaround Time - Friendly, Helpful Staff - Willingness to Admit and Correct their mistakes - Exceptional Service Recovery AND Follow up I needed a custom sliding glass door with aluminum frame. I had been on a roller coaster with a different company and got lucky finding Anderson Moulding and Glass. Azri was very professional and helpful. He put a quote together, we paid the full price and got the order in. I was slightly hesitant based on the fact that no one had come to my house to take measurements. I used measurements supplied by my contractor. I did not receive a purchase order to sign off on- and in hind sight- that should have happened, the production mistake would have been caught. Based on how far I was from the showroom, Azri let me know that his installer would not be willing to drive to Long Beach. I found another installer. Delivery day did not get off to a good start as we had 7:30AM scheduled and my installer was waiting and ready to roll. After several phone calls where I was told "It's on it's way", I finally got the straight answer and it was not on its way. My installer left. The delivery was rescheduled for later in the day. I was not happy. Delivery driver was very nice and helpful- my installer was available to come back and it seemed that everything was going to work out fine (although I was being charged for a second trip- justifiably so.) Then...installer notes that the stationary window panel was on the wrong side...AGHHGHGHG. It was after 5pm and the shop was closed. First thing in the morning, I go to the shop and discuss the issue at hand. Azri admits that he placed the order incorrectly, apologizes and says he will make it right. He contacted his installer, who came out the next day, changed everything around and finished the install. The installers were polite, professional and super efficient. When all was said and done, the beautiful, custom, door was installed and Anderson paid for the additional trip charge from my installer to make up for their delivery issue. So, as you see, this was a bumpy ride, but I highly commend Anderson for doing whatever it took to get the situation rectified. I've said it before, I'll say it again- service recovery is just as, if not more, important than initial service. Anderson/ Azri aced it. read more

These guys used to be great. However, the customer service has been routinely poor in the doors division. Both times I've been quoted doors, the first proposal was way above market rate, and when pressed for better pricing, they provided a proposal that was less than half the original. Shady business practices. On top of that, the responsiveness and accuracy of information received from their salespersons (specifically Joe Rezendes) is very poor. There are much better companies to do business with. Still waiting on my refund on an order I don't really think was ever placed, to be honest. read more

I wish I had found this place sooner. They have a lot moulding - base, shoe, crown, chair rail, trim pieces, as well as light fixture medallions, decorative corbels, you name it. Most of it even comes in several choices of wood. I came here on a hunt for reducers (transition strips to go from one type of flooring to another) and they had everything I needed, with choices in red oak, white oak, and maple. The MDF baseboards I recently installed that were special order at Anawalt are available in stock at Anderson. I overheard an employee discussing items with another customer and they mentioned alder, so they may be able to get any type of wood you want if they don't have it stock. The staff is friendly here, too. As an added bonus, it's just on the other side of the 405 from Tito's Tacos, but I recommend walking the other direction to Don Felix Meat Market at Sawtelle and grabbing a taco. Mouldings and tacos, weeeee! read more

I searched all over town couldn't find what I needed for an upscale house come to Anderson molding and found everything I needed guys were fast loaded the truck quick very happy with their service read more

i love anderson. its fully stocked with crown moulding,baseboards,door casing,chairrail,wainscoting,wood paneling,medallions,doors really any type of molding you need. this is where i go.when im doing trimwork installation in the west side. alot of my clients around culver city,ca come here on there own , pick out all the trim moulding or wood doors they need , put in the order and since most of the time they dont have a 16' truck i pick it up for them and professionally install the product. they even have flex molding. so if you have a radius doorway and it doesnt have door casing this is where you can bring your template and they custom make it for you. or if you have a oval entry way you can just buy flex crown molding .nice. they also carry baldwin door hardware and a nice selection of wood doors. the staff are down to earth and very helpful. its easy in and out' if you park in the back by the alley. read more

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I placed a very large door order worth over $16,000 about 3 weeks ago. This order was for white oak interior & exterior doors. I had changed all the sizes of the doors to ensure they will not be custom sizes. Taylor was the representative I was working with. After following up with Taylor on the status of the order for approximately 2 weeks, Taylor finally reached out to say the order will probably take longer then expected, and on top of that the "supplier" wants more money. I had already paid half for the order to be placed, and now he's saying the order will take 6-8 weeks and will cost me $3,000 more. Already lost about 3 weeks of not even having the order started on. All they are offering me now is a refund. Avoid Anderson Moulding for any special orders and don't expect them to care about your projects timeline. Side note, Taylor is was respectful but there's just overall very poor management. read more