Look at this receipt. ..... they charged $30 for a single schluder that is normally $10-$15 in other stores. ThenThey charged 24% tax?!?!? We are in Los Angeles county. Tax is 9-10% max I called the owner and he said it's a lie and told me good luck and hung up on me. This place is dishonest and disrespectful and overpriced Please see my attached receipt. read more

Discount Tile Center - This is a dishonest receipt with 24% tax rate in Los Angeles county. - Tiling Near Me - Los Angeles, California

They do have a vast selection... which is the only thing they get a star for. My partner walked in with a sample we had and asked if they had anything like it. The response? "Sure!" -- and the salesman pointed at the entire wall of all their tiles. That was the minor thing, though. I called back the next day, to get pricing for a specific tile. Samson asked me to text him the info. I did. Pasting his reply here: "Pls come will give you the best price , will give you the best price ,will give the best price, if you give another pricewe bit". Well.... I replied I'm not going to drive there, we need a price over the phone/email. (I'm not going to take time off work to drive & spend 2 hours on something that's easily done over the phone in 10 minutes. Shocking, I know.) Never heard back. But wait, there's more! The next day, our designer was in the area, so he walked in to the store and inquired. The adamant answer was that the lead time for that tile was 2-3 months. Except that I already talked to the manufacturer, and it's in stock in SoCal. I double-checked. I called another tile store, gave them the tile's info, and they quickly called me back with pricing, and confirmed the lead time is 4-5 days. Our lesson? Discount Tile isn't just frustrating to do business with... it's flat out impossible. read more

John is wonderful. He's always so helpful, and takes the time to show you exactly what you're looking for, and wishing your budget. I have been shopping at Discount Tile for about 20 years. They're the best!!! read more

They had what we wanted for a good price, and John Carrillo was very helpful, so we were willing to get tile from them. On the car ride home, our son, who was waiting in the car parked on Venice Boulevard right in front of the store, told us he saw a man come out for the store and urinate on the parkway behind a tree right in front of the store. Based on our son's description, we figured out it was Samson, the owner. There is at least one bathroom in the store, but this man chose to urinate in front of his store, on Venice Boulevard, in front of our son. The reason we have not reported him to the police is because we are uncertain that he was aware of our son's presence in the vicinity. The tiles we wanted were on sale for a good price, but I will gladly pay more on not give Discount Tile Center and Samson our business. Shocking. read more

John was very helpful! I was not able to buy the tile I needed through a big store, but they had it! And for a good price! And I finally learned what bull nose and V cap tiles are! read more

I can not recommend this place highly enough! For more than 20 years, I have been running in to find a tile or 100 to match whatever project I have happening at the moment. If I can't find it on display, I can show these guys a sample and they find it for me! I also am in LOVE with their center "pit" of discontinued tiles and odds and ends! I have buckets full of the treasures I have dug out of the pit that I use for my mosaic projects read more

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The first time we went to Discount Tile was about eight years ago, and we received good assistance from one of the female employees. When we went back recently, no one approached us to offer assistance, and when I asked one of the men for assistance, he was not terribly interested in helping us other than showing us one product. We asked for a specific color scheme and basically the store is an explosion of materials and you are on your own to try and find something that works. A bit later, we were approached by a very nice employee, but he also told us we would just have to look around. Once we found an item, he could tell us the cost, and whether or not there was inventory in the store or how long it might take to get inventory. Also, the store is not air-conditioned so within about 10 minutes we were boiling hot and getting irritated because we knew we were running out of time to try and look through so much inventory. Had the store been more organized or someone would have been able to direct us, we would've been more successful. Some of their prices are less, but it wasn't worth it for us to be so physically uncomfortable that we decided to purchase somewhere else. read more

Grateful to other Yelp reviews after a friend told me about them. I found the tile I liked and felt the price was fair. I got leads on 3 tile installers. (definitely interview all 3. Night and day difference in personalities and bids. ) I am so happy with how my kitchen floor renovation looks! Thank you John at discount tile! I only wish I didn't wait 10 years to change my floor! Can't wait to dirge bathroom next! read more

They were really helpful when I was trying to find a very specific replacement tile. Huge selection.

If you need tile: RUN, don't walk to this place! It is amazing! We are first time homeowners that are remodeling our bathroom plus re-tiling the fireplace. We know nothing and John knows everything. From helping us figure out how much square footage we need down to the shape/size/function of tile for the job- he guided us the whole way. I love coming here because I can have the freedom to look around for as long as I like and not be hounded- but the guys are there for you when you need help or have any questions. John was nice enough to take note in their system of my various tile choices so when we were ready to pull the trigger it was all set to go. Great communication, customer service and a million options at Discount Tile Center. I highly, highly recommend. I can't wait to use these guys when we can remodel our kitchen. Thanks again, John!!! read more

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John and Jaime were extremely helpful and accommodating in helping me match some discontinued tile I had purchased from them over a decade ago. They took time to go through different options with me and make sure I got a great price. I'm really grateful to them for putting in the extra time to help make this project right. The store has a great selection of tiles. It's easy to find what you're looking for and the staff is quick to assist you when needed. Thank you, John!! read more

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The employees are friendly, down to earth and kind. The owner appears to be extremely greedy, self-absorbed, and lacking in empathy. I had a so-so experience here due to the owner. Great selection but definitely does not live up to its "discount" moniker. Expensive, indeed. And as mentioned earlier, the proprietor seems to be laser focused on benefiting himself only. read more

This place has so many great options at every price point. Sales are in the back and worth taking a look at as well. read more

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I have been a customer at Discount Tile Center for more than 20 years and use them for all of my projects. They have an impressive range of inventory... items I've found at high-end stores like Mission, and budget-concious tiles too. They can deliver on almost anything product in a week or two...many are available in stock. John and Sampson are knowledgeable, pleasant, and reliable. And, in these uncertain times, I really appreciate that they require masks. I feel and comfortable working in their store. read more

Today I called again, the 4 th time and I was told I will be called back with the tracking number. So far , is the end of the day, no tiles received, no tracking number. And the person I was dealing with all this time is SAMSON and he IS THE OWNER ! This is why he has total disregard towards the customers, nobody can do anything about ! read more

I absolutely love this place! I'm in the middle of helping another friend w tile and I always send people here bc it's the best selection and prices I've found. read more

This place is long overdue for a review from me. I come here for any of my tile needs. Their staff is professional and extremely knowledgeable on all your tile needs, etc. When I've needed help or advice, I always go to them. I've been to many tile places when we remodeled our home and this one is the best one by far in terms of selection, service and very knowledgeable staff. It is worth the drive for all your tile needs. read more

My wife and I had to pick out tile for a house remodel - we're adding a bar in our family room - and John couldn't have been more patient and helpful. He let us lay decorative tiles on the counter by his desk and move them around and match them with different pencil trims, he gave us advice when we asked and he was super helpful with suggestions that ultimately allowed us to pick out background tiles, decorative tiles and edging so that our home bar will soon look amazing. All the employees we dealt with were quick to offer help yet also gave us space while we were discussing options. Our time spent at Discount Tile Center was well-spent. I'd recommend this place to anyone looking for a huge selection of tiles at a great price with excellent service. read more

Lots has been mentioned about the challenges with service at Discount Title Center and I will confirm, in my many years of dealing with them and observing how they interact with other consumers and contractors alike, it is true... Sometimes it feels like they just do not want to sell you anything. You could be standing on the showroom with hundred dollar bills cement taped to your naked body and none of the sales people would even notice you. They are just not "sales" people, and the pay off is that you will get a better price if you walk in their knowing EXACTLY what you want. However, my recent experience was brought up a notch by a new team member, Bell. She was very knowledgeable about manufactures, very patience, made great suggestions and all of our orders were available, accurate and delivered in time. My advise, if you have a home project and need tile. Hit some of the higher end showrooms first to get a feel for what is available, educate yourself on materials and manufactures. Browse Discount Tile Center, but when approaching a sales person, know what you want. AND always avoid online websites. read more

This place sucks. Horrible customer service. Shady sales tactcs. I have bought a lot of tile from them over the years. Recently, I had to redo my shower because it was not done right and had to buy the same tile all over again. I went back to Discount Tile with the sample and my original receipt from 2 years ago. I thought the price would be the same or pretty damn close. Man was I wrong! I paid $13.70/sq ft 2 years ago. The same sales guys tried to charge me $18.99/sq ft for the same tile. He said the prices went up from the manufacturer and would not even work with me. He told me to shop around and he would match the best price I could find. WTF? You want me to shop around so that you can then price match? Seeing that I have spent thousands at your store and am buying the same tile why can't you give your absolute best price now? I understand everything costs more these days but seriously a nearly 40% increase. Anyways, I went across the street to Venice Ceramic Tile & Marble and got the same tile for $15 a sq ft! I then called the sales guy back at Discount Tile and told him I found it cheaper. He said he would match the price even though it was very close to his cost. I told him no thanks since I bought it already from an honest store that values their customers. He said that he was sorry but it wasn't worth it for them to only make $25 profit on a deal. I told him that was terrible customer service after all I have spent there in the past and I will never go back again. I was so mad I had to come home and yelp about it. read more

Pro- you may save some money compared to other places. They also have a good variety Con- took them a while to finally help us, gave us the wrong tile. They didn't even check it. We had to check it ourselves and since the color was off we had to return it. Not even an apology for the inconvenience and time wasted. read more

I needed some tile for my bathroom floor and vintage accents, these guys were the best. The other places I had gone to were very very expensive. These guys had some great options and were very helpful, They had some great vintage tile and depending on the colors and what exactly you need for the trim there are a lot of options. I probably saved $1500 by going to them. I wish I'd gone to them first because I would've even save more. Sampson Was the gentleman I dealt with. Again I can't say enough good things, check these guys out first before you go to the other places. read more

Discount Tile Center - Some of the many styles of tiles - Tiling Near Me - Los Angeles, California

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The reason to go to Discount Tile is the amazing selection and pricing--not the customer service! They have, or can get, almost any tile imaginable. They also have an impressive selection of hand-made glazed ceramic tiles. The guys who work there are knowledgeable and can answer questions and I feel like I always get a fair price. Unfortunately, their customer service is non-existent, and often borders on outright rude. Delivery dates for orders are often missed without apology and wait-times for in-store often and you may be interrupted multiple times. Again, the selection is amazing and the prices are generally fair, but don't expect very good service. read more

I would highly advise not to engage in any kind of business with this company. they are liars, shady, unprofessional, over charging for tiles and beyond unfriendly that it makes me want to throw up even thinking about my experience. I can't believe how many times my order was delivered wrong and the salesperson started telling at me. wait, what?! yelling at me for your own mistakes?!?!! wow, let's see who is sorry when others read all the negative reviews and don't walk into those doors anymore... read more

One word- awful. Ok, three words- keep shopping around. Nothing discount about them. I walked in on my own, one of the guys called the manufacturer of the item I was interested in, they had a quick convo on the phone, he asked for "retail" price and then quoted me something outrageous for brick. Brick! Not fancy tile. Brick. I went to Imperial Tile in Van Nuys and for the exact same product from the same manufacturer it was $4 less per sq ft. Made a huge difference and I bought from Imperial instead. If I could choose no stars I would. read more

John, rosa and Samson are the best! No matter how difficult it is to match my tile request they always find what I need. Great selection. Amazing prices. read more

BEWARE! This is my first yelp review, motivated by my disgust with this store. Initially had a great experience in-store. John was really helpful and attentive and helped us put our order together. Selection was great and prices seemed fair. But then... when we picked up our tile, they were a nightmare! Half of the order was WRONG, totally different than what we talked about, and they were incredibly rude and unhelpful in correcting the problem! Woudn't return calls, then said "no returns", then said they would only give me store credit, then told me I'd have to pay a 30% restocking fee ... all when I was trying to simply return an order that was incorrect and THEIR mistake! Unbelievable. Took me hours of my time to finally get my $ back. Believe the Yelp reviews and AVOID this place at all costs. At the end of the day, they're nice until they have your money and then after that, they show their true colors as crooks. read more

Service was fine as was the tile selection. However, I cancelled part of my order for $400 after spending $1758 at this location last week, and the credit still hasn't been applied to my credit card a week later read more

This place absolutely blows. Better double check your orders. if you order say 200 square feet of tile, they ship short amounts and try to get you to buy more. But yes they bill for the full amount. My experience here left me feeling ripped off. in the long run they are not cheaper. You're better off going to Home Depot. Don't waste your time and money here. read more

This is the fourth time I have purchase tiles from discount tile and I will never look elsewhere. They have the most extensive showroom of samples anywhere and if they don't have it , they will find it for you ! I have always been treated with the utmost professionalism and courtesy by Samson and his entire staff. When we arrived home and found some broken tiles in a box on a prior order they gladly replaced them without question. Customer service is their priority and they know their business. I highly recommend them. Rita Hand read more

The employees are very helpful. I went in clueless of what size or color to get and they helped me out. The prices are very reasonable and they have a large variety of shapes, sizes and colors/patterns to choose from. See you soon. read more

Disreputable place. They overcharged us, and were not apologetic and almost rude when asked to refund what was their error. And they refused to take back one tile, claiming it was chipped, which if it was, had already been chipped when packaged by them. We will not shop there again. Unpleasant people. read more

I think the negative reviews are bit unfounded. I haven't had any negative experiences here. This isn't the place to go if you want to be coddled but they have good prices and a wide variety. That's just what I was looking to find. read more

Horrible service , the floor sale person didn't speak English and didn't know what cobblestone or stepping stone was. He was trying to sell us porcelain tile for our front yard which would have cracked easily . A bunch of scammers who were pushy . A lot of their tiles are fragile and poor quality read more

Gary M. Went to several tiles stores around the west side and finally ended up at Discount Tile store, Very happy with there varity, price and service. Had to go back several times and each time got all my questions and answered. Needed some more crown and they worked extra hard to get it to me asap. Headed back now for my second project. read more

They had the unique tile I needed at a great price. At least for the tile I bought I can return the ones I didn't use to get money back and they also allowed me buy by the piece instead of by the box. read more

Roxanna, the receptionist should think about another job as she was HORRIBLY rude and should not be answering the phone. Confirming I wasn't crazy my friend called as well, same! Very bad manners :( read more

I have never been there before but when I walked in I liked the tiles a lot. I asked for a sample and it looked great. (I was buying tiles for my pool). Their service is great! The two managers or something were very nice and they felt as they were your friend and make you feel welcome. I give it 4 stars! Try it for a change go to a different store like I did! read more

If they have the tile in house then this place might work for you. If you are like us and they have to order it, prepare for a frustrating experience. The estimated time of arrival for products were always late. I actually had to drive to the warehouse that stocked the tile and pick it up myself. The customer service is bad. Again, if they say they have to order the product for you I recommend going somewhere else. read more

Products are sub-par and customer service is basically non-existant and rude. We asked for replacement of inconsistent materials and they refused. Find another place to go! read more