-Zero parking -Zero customer service -Zero chance of taking you on time -Zero surgeon bedside manner -Zero F's given for total patient wellness -Zero education for front desk staff Don't let the shiny new office building fool you, they picked up this mega turd from the old location and just dumped everyone in the new building without even trying. In the 75 minutes I have been waiting to see the surgeon I have heard multiple swears from the front desk in both English and Spanish, 4 patients complains about waiting 2 hours or more, and the front desk girl literally berating a patient for asking what a particular form was for... the answer, "If you don't sign it, you can go home"... Not sure what it was but wow. read more

I haven'y even been there yet and I'm already having problems. I have a serious alien growing in my uterus and needs to be removed. Scheduled fir 1:30 told to be there 12:30. I receive a phone call on a Friday afternoon because my surgery is on Monday did tell me that there was a cancellation and I need to be there at noon and I said I can't because I have an appointment first thing in the morning and I was counting on the extra half an hour and I'll be there as soon as I can and they said to me point blank that if I wasn't there by 12 that all leave it was the last patient of the day and that is pretty nasty I think because you know what I was told to be there at 12:30 and I planned my day around being there at 12:30 for the surgery I need at 1:30 PM now how can you treat someone who's been in pain and suffering for months and waiting for this like this on a Friday afternoon the weekend before my perspective surgery. I don't want to cancel. I want to have this removed in that want to get on with my life and I have things to do I can't live like this do you understand do they understand that we are people who are SUFFERING in our LIVES COUNT TOO! I'm in mad tears having to find ways of seeing my am doctor so I can get to Andover Surgical by 12:30 like I was scheduled. I'm hoping they run late! That would be to my benefit. If I get cancelled ... we'll they might see a really bad side of me and I'm a gentle artist in her mid 50s who only wants to care for my health. And LIVE AGAIN! I've been waiting weeks fir this procedure and months with this condition and I'm afraid I just may have to write another review once I find out what happens on Monday because I will not forgive. I have everything scheduled my ride my caregiver my dog walkers everything and I don't know how I can reschedule all of that because I had a plan do they understand that you have to plan I do and I did in half an hour means 30 minutes they should just go get a freaking coffee and wait for me that's all I have to say as of now. read more

It is mind boggling how someone as intelligent as a doctor never learns to develop PEOPLE SKILLS. Dr. Victor Villarreal is a rude , unprofessional, uncaring doctor who has alot to say but never gives the patient the chance to speak. read more

The receptionists are extremely rude in person and over the phone. The doctors are even ruder. A bunch of miserable jerks that are no help and horrible to deal with when your there to get surgery and medically and emotionally fragile. Go somewhere else! read more

Sad to see some of these reviews. I have nothing but a good experience when dealing with this practice. My doctor saved my life, so today i am returning good back, because thats what makes the world a better place. Note to: Lorraine O. its not the office fault that you got the wrong address and I highly doubt that anyone in that office told you to "jump in your little car and go to the next building". I know its difficult when you get the wrong directions but dont blame the world for your frustrations and trying to diminish someones appearance you should look in the mirror cause your not much to look at. Those girls have always been sweet to me so i advise for you to do some soul searching. Jennie R That place is a surgeons office which means that they save peoples lives and maybe that maybe someone you know smh. At the very least you were told and guess what thats common in many doctors offices. You made a choice and left. You took the time to come in here and complaint. Did your insurance company get refunded? Mistakes happen and im sure if they were being fraudulent they wouldn't be in practice, because if im not mistaken they have been there over 20 years. I wonder if you make mistakes? hmmm you might just be the only perfect person in this world. Lisa P. Yes my doctor is amazing and im sure the others are too! You sound like a trouble maker i think you may not be the only happy person you left! To everyone else, thanks for reading and im sure that your visit to this place will be worth it, and if you have to wait a bit, well maybe that means that the doctor actually cares and is taking his time to take care of patients who may be dying of cancer and just need that extra time. have a nice and pleasant day everyone, im stress free these days :) read more

Surgeon was wonderful, office staff and nursing staff rude. I told the surgeon that I would not recommend this place to the yappy neighbor dog I wish would disappear. After hubby recovered I told him what happened around him and how his 12 yr pld son and I were treated and he is now searching for a new primary far away from that network of providers. read more

Maybe they are the best surgeons in the world, I do not know, but they are robbers for sure! I spent 40 min in line (with appointment) and 5 min with the doc in the office. He told me I will need a minor surgery and they will contact me in 10 days. Never been contacted again, never done any procedure or test or visit their office again, instead I got a bill for a total of $285 for "office visit". Unbelievable! read more

Was looking for Andover Day Surgery and went into Andover Surgical Associates by mistake. The girl at the desk was very short with me and told me to go next door. I drove around to the other side of the building since it was the only building with the address I was given and the lady in another office sent me back to where I started. I went back in and now this girl was outright rude! She told me to "get back in your little car and drive to the NEXT building, NOT this one!" Well it turns out the next building was down another driveway and it was a totally different address than what my paperwork said. Needless to say I'd have to be half dead to ever deal with these people. If their nasty faced receptionist was any indication of how they treat their patients then they need to teach her some people skills! Oh, and the metal stud in her chest was not appealing and did not exhibit professionalism for a medical office! read more

This place is a bunch of crooks! I made an appt for 8am, had all of my paperwork sent over for gallbladder removal. At 845 the receptionist tells me and multiple other people Dr V still isn't in. After waiting around for another hour, I tell them to refund my copay and I will not be making another appointment. They gave me the money back without an apology. I just now got a bill in the mail for $25 copay. They billed my insurance for a full new patient comprehensive appointment for $425 and BCBS paid it!!!! I called BCBS to let them know this was a fraudulent charge. They called the office and they are claiming that I was seen by the doctor! I called them and the girl on the phone keeps asking me if I'm sure I wasn't seen. I never left the waiting room! The doctor still wasn't in at 9:40 so we were never even in the same building! I asked her what ICD-10 and CPT codes they used to bill this out to insurance because I think it's funny they can come up with codes from time spent in waiting room. After that, another woman got on the phone and said she'd take care of it and send BCBS their money back. Shady! I bet they do this all the time and people don't notice. If they weren't looking for my copay, I would never have known they billed BCBS. Joke of an office all around! read more