Dr Jordan is the best!!! I would highly recommend her. I have been using her since 2020. She has crafted a full implant supported denture for me that is as close to real teeth as you can get. She is an expert in the field of cosmetic dentistry and takes extra care to match everything to personal specifications resulting in an excellent fit and look. Currently she is facilitating my treatment plan for lower crowns. Her office staff has always been kind, considerate and efficient. read more

Response to Dr. Jordan's reply... You don't have my name in your records because my spouse (your patient) is a public figure and will remain anonymous in this review. Your staff bragged about him being in your office to parties outside your practice. Also, we were specifically told that the collection of full payment three months in advance was so that your books would look better at the close of the year. read more

I have been Overwhelmed by the professionalism and Creativity of this Doctor and her Staff !!! It's a Beautiful office and an incredibly kind and Efficient Staff. I went into this ordeal with great skepticism *** I was very apprehensive about spending months going through this process... I was taken Such Good Care of during all of the many steps.My worries and concerns were always kindly handled. My results are staggering!!! I cannot put into words how Very Grateful I am. I am so thankful that I picked Dr. Jordan to do this work. I can't recommend her enough!!! I am just so happy with the results ... Thank You Doctor,,, and Thank You to your whole staff . Jennifer Gnoss read more

There's something "off" about this office. I don't know what it is. I went in for a consult regarding a treatment plan that was going to occur over a period of months (probably six-to-eight), and would be as expensive as a mid-range BMX, to give you some idea. The first odd thing that stood out was the volume of reminders I rec'd regarding the appt. For MDs and dentists, etc., I typically get one, a couple of days before the appt. In this case, I lost count. The office is really big, given that it's for one practitoner (plus hygienists), and I counted six other women working there -- two at reception, one to assist, one to deal with the financial aspect, and two others. That seemed odd/excessive. When I visited another prosthodontist's office with two practitioners, I saw just four other people, to compare. Before I made the appt., I researched Dr. Jordan online, and it appeared that she was trying to swamp the search results. I've never encountered this before, but it made me wonder whether she hired a company to try to control/clean up her online reputation. I went through three or four pages of results, all of which led me back to her website and no other. That was a bit unnerving. But what decided me against going to her, although her estimate was more than competitive with a similar treatment plan at another office, was the policy of wanting ALL THE $$$ UP FRONT. She (or I) could die or become disabled (unable to practice, or unable to have this work done) during the long course of treatment, and I would have zero recourse if that were to happen OR if I was unhappy with her work. (To be clear, I was going to pay in cash and have the money readily available; I'm not asking for a payment plan due to finances.) Every time I've gone to a dentist or oral surgeon, I've paid for the work that has been done, not in advance for work that hasn't been. It's like paying for a remodel before the work has started; there's no impetus even to DO the work! I've never paid for ANYthing this pricey before the work was completed or the item (house, car, etc.) was delivered. I'm totally guessing here that she's under some kind of financial duress, but, ironically, that is costing her our business. She seemed to know her stuff and what I was looking to have done, but she also seemed rushed (talked quickly). I think we were out of there in about 15 minutes. read more

DO NOT GO HERE! Andrea Jordan and team are incompetent and dishonest. I wouldn't go there again if they were the last dental office on the planet. I would let my teeth rot out of my mouth before going there. We were told they were the best in the area for implants and paid them thousands of dollars months ago and PROMISED the tooth would be ready in June but still had still not received the implant by August. Then when inquiring on the status, the office refused to speak to us and Dr Jordan personally bullied our daughter over text refusing to do the work unless she kissed her a$$. What kind of jerk seriously BULLIES an 18 yo who has been waiting for TEN YEARS to get a tooth? Andrea Jordan does, and she should be ashamed of her behavior. They had our bill messed up, told us our tooth was ready months ago and it was not, forcing a two our drive repeatedly for no reason. The bully receptionist called us liars stating they never said the tooth was ready, when billing confirmed it is noted on our file. There was NO EXPLANATION as to the delay or errors. No apology, no refund. Just bullying. Andrea Jordan has no business being in business. WORST DENTAL OFFICE EVER. read more

I was a patient at Dr. Andrea's office, and it was probably one of the most complicated processes I've ever had to go through. Being a teenaged girl and having no front tooth is extremely important, but not to Dr. Jordan's office. There was never a set plan for my treatment, and constant miscommunication. Possible loss of my file, condescending employees, and harassment from Dr. Jordan herself. Granted, there was some complications with my family, because of the delay in giving me my crown, but it never should have caused such harassment. I don't recommend going here because of the horrible treatment that I received. Attached are screenshots of the way Dr. Jordan spoke to me. The crown looks nice though! read more

Andrea E. Jordan, DDS, FACP - Harassment. - Cosmetic Dentists Near Me - Santa Rosa, California

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This has been the worst experience of my life. I'm devastated. Dr. Andrea Jordan came highly recommended by my dentist office so I just went to her not reading any reviews; I regret that decision so much and feel like it was the biggest mistake I have ever made. I worked with Dr. Andrea Jordan and Patience O'Conner-Ball. I had two procedures. I had an implant crown re-done (new part and new crown) and I also had Veneers placed on my two front teeth. The implant part and crown took a year to complete (June of 2022 through June 2023). I had to live with a temporary tooth the whole time. The color didn't even match my other teeth. In August I had my Veneers placed. Simultaneously they worked on both. Immediately after my Veneers were placed I knew something was wrong. They said there would be an adjustment period so I waited three agonizing weeks before sending them an email. I wrote that my teeth were moving a little bit, if I pressed on them gently with my index finger it made squishy sounds. I felt sensations when running my tongue behind my Veneers - that they felt like they were constricting, and that my bite was so off that I couldn't chew my food properly without grinding my back teeth. After several months they were able to make enough adjustments that I was able to chew without grinding my back teeth almost 100% of the time, but my bite was still really off and they still would hit and my teeth didn't fit together. They indicated that it was muscle memory and I should wait a month or more before coming back for additional adjustments to correct my bite. They also tried to explain away my other issues, which I knew were not true, but I held onto some hope that they could at least fix my bite and I would most likely have to live with the movement of my teeth and the sensations that I felt. They didn't take responsibility for any of my issues. It was all placed upon me and I felt like they were just protecting themselves. I even had my fiancé come in with me for the last two visits so he could hear what they were saying because I was so stressed, had anxiety, and dreaded each visit. After they finished with my implant crown that would be my last visit. I emailed Patience the next day because I forgot to address some of the other issues in addition to another issue that came up and wanted to come in so that Dr. Jordan could look at it. Patience forwarded my email to Dr. Jordan stating "Um Yeah" and Dr. Jordan emailed me back not realizing that she forwarded Patience's response. I was so taken aback. If my concern wasn't tangible why would I have Dr. Jordan look at it? I was left feeling hurt and angry with their lack of empathy and professionalism. Dr. Jordan wrote back that "basically she checked my teeth and that if my Veneers became de-bonded to let her know." I had to go to another specialist who gave me truthful feedback; the doctor indicated that it was not muscle memory and explained what he felt were the issues and mistakes. These two procedures cost me $8902 dollars, but more importantly, I have to live with my bite and all the other issues for the rest of my life. I want you to know that this twelve month ordeal embedded with suffering, could not be captured in this review. I hope this review will make you think about getting any complex procedures at Dr. Jordan's office. read more

I'm not sure why some people have been unhappy with Dr. Jordan. Her staff and she are gentle, good communicators and do good work. I'm having a major redo of my entire mouth and she's doing a great job. read more

I have a hard time finding a dentist that I feel comfortable working on my teeth. This is due to the fact I have sensitive teeth. But whenever I come to this office I feel at home with her staff. They are professional and have a modern office to match their professionalism. Sure her prices may be a bit high but this is because she is a specialist Therefore you pay a bit more for what you get. Either way I would recommend going to this office and her staff they make my visits easy and painless:) read more

I love her! She tells it like it is! I went to her after my cancer and infusion for osteoporosis treatments. She told me the truth. I had lost my top teeth to cancer, but my bottom teeth were saved!! Patients is one of her assistance, yep! That's her name! She is great! They have walked me through EVERYTHING. read more

I found Dr. Jordan on yelp and at first I was encouraged by the positive reviews and ignored the negative ones. To be completely honest Dr. Jordan is a fine dentist. But their business practices are terrible. Firstly their rates are excessive. I have six real teeth in my mouth and they charged me $268 for a cleaning and a "varnish". The exact same price for a full mouth of natural teeth. What a crock. Then when I questioned them about it I was blown off three times and finally patronized by the doctor while she explained and tried to rationalize the excessive fees. I am almost in tears because I have spent my life savings having my mouth re-built and I am being asked to leave and never come back before they call the police.I've already paid for treatment that isn't finished and they told me not to come back. I don't even think that's legal. read more

I have been going to Dr. Jordan for over a year now and I can't say enough positive things about her and her staff. She is highly skilled and takes time to listen to her patients. I had tried two other dentists in the area and neither compare to her competency, professionalism, or the kindness of her staff. read more

She was UNETHICAL AND DISHONEST with me! I just found the response Dr. Jordan gave to my previous yelp review. Once again, she is not truthful, stating that she gave me a referral to UCSF. She did not. She told me that she would - to a special department that could handle the complexities of my case and not to the school - but she didn't give me a referral to either. When I called her office they were extremely rude about it, which was in stark contrast to how extremely polite they had been when they thought they might get my business. It's true that she was pleasant while I spoke with her, but telling me she would charge more than 100,000 dollars to fix my teeth and now calling that laughable, her high consultation fee that didn't include x-rays, and then informing me she would follow through with a referral that sent me on a time consuming and frustrating goose chase while in pain - and now stating once again that she did give the referral, along with the horrible and upsetting response I got from her office's DESERVES ANOTHER ONE STAR REVIEW. read more

I had a teething cleaning & check up done on 7/2/2020. Heidi, the dental hygienist, was absolutely amazing. Very, caring, thoughtful, and explains what she is doing along the way at each phase. It was the first time I was relaxed during all the scraping. Dr. Andrea Jordan and her team always provides the best dental care and customer service. If you're look for a great dental practice for you and your family, give them a call. -MH read more

Dr. Jordan has done a wonderful job for my teeth! Not only is she a wonderful woman, but she is a great dentist. I am a terrible grinder and the work she has done has not been compromised. The staff is excellent and the cleaning I had was thorough and painless. The office is beautiful and clean and everyone is very respectful of my time and of me. Thank you! read more

After explaining in detail my (complex) dental needs, we scheduled a consultation (with x-rays). Because this dentist was highly recommended by someone also practicing in the area, I drove 1 hour to the appointment, in hopes of establishing a relationship with an experienced professional. While the reception/admin staff was very friendly, I was very surprised that many of the staff were not wearing N95s during this covid uptick. I asked to speak with the dentist before the assistant began taking the (many!! requested) x-rays, fully expecting to have a conversation/consultation about my dental history and current situation and needs. I brought my x-rays from the recent past as a baseline to compare to my current situation, but I was quite surprised that there was no interest in this level of detail (important to me, and customary practice with my past dentists who have retired or moved). There was also resistance to me taking the new x-rays with me to share with other dentists I might consult with. The good news is that I did not develop a relationship here, the bad news is that much time was wasted ... that could have been easily avoided by a phone call or pre-screen conversation. Another (slight) annoyance was that I learned that the web forms they asked me to complete in advance "don't work on mobile phones, sorry" (unfortunately, after I spent the time to complete the forms on my phone). Again, easily avoidable if only they had noted this in their email request, which also surprisingly asked for social security # through the web (scarily not a secure data practice, so I did not provide). Perhaps this office would be sufficient for basic preventative dental hygiene or routine cleaning for locals, but my sense is this "spa"-type "cosmetic" practice is not equipped to handle complex dental issues. Perhaps they're more focused on whitening and cosmetic services than on actual dentistry? Not certain, but I can say without a doubt that this practice was most definitely "not a good fit". read more

First visit to this office on 12/11/2020 for evaluation on getting dentures. Everyone was professional, warm, efficient and accommodating, from the front desk to Dr. Jordan herself. She answered all my questions and no one talked down to me or berated me for the state of my mouth. I was quite impressed and would recommend them without a doubt. For personal reasons, I have decided to go another route, but if the circumstances change, I would not hesitate to use this dental office for dentures or any other needs. read more

Very welcoming and warm staff. Clean office that was non-threatening, which is great for someone who isn't thrilled about going to the dentist. Dr. Jordan provided a great initial exam, discussing in detail with me a few concerns I had. She was attentive, thorough, and made me feel very comfortable. Dr. Jordan is quite knowledgeable and educated, but explained things in a very simply manner. My teeth cleaning after my initial exam, was fabulous! I have very sensitive gums, and the hygienist really took her time to ensure I was comfortable the entire time. Best dental appointment I have ever had; and I am so happy to have found a dentist I will actually look forward to seeing! read more

Dr. Jordan is hands down one of the best dentists I have ever encountered. Aside from being an excellent clinical dentist (based on the many referrals she receives from other dentists), she is very kind hearted with an incredible ability to put patients at ease. I am VERY nervous at the dentist and am blessed to have found her to be my dentist. Everything is explained throughly, she takes her time, answers all questions, is very clear about any financial expectations and is just an all around good person. I highly recommend her! read more

Dr. Jordan is a fantastic dentist!! She has a wonderful personality (which is rare in the dental world) and never pushes you to get treatment you don't need. She is a true artist and takes pride in her beautiful work. 5 stars, love her!! read more

I've since been back to visit Dr. Jordan's office for a regular cleaning and after talking about my upcoming wedding, I decided I wanted to get my teeth bleached. Dr. Jordan and her team fit me and my mom in for appointments the very next day (as it was a destination wedding and we would be traveling soon)! The process was quick and left me with zero sensitivity afterwards (unlike the over the counter options I've tried in the past), plus I was sent home with a little maintenance kit that kept my smile looking naturally beautiful. Thank you Dr, Jordan for keeping my teeth healthy and looking fantastic! read more

Dr. Andrea Jordan says to trust her and I did, and that was a huge mistake. Her word is clearly not good. I came to her needing 24 teeth, temporary teeth, placed onto 12 implants. This is what she claims she is a specialist in. SHE'S NOT! This was supposed to be the beginning of a full mouth reconstruction for her to show me that she can handle this kind of work. Dr. Jordan is NOT GOOD at paying attention to important details, any details, when making me correct fitting temporaries. She just had twins and her hormones are out of control. Dr. Jordan over and over told me that she would make me happy, for sure make me happy, and I have been miserable with much pain because of her below standard of care dental work for 6 months.The teeth were TOO SMALL, all going inward causing me to bite the insides of my mouth making SORES! The plane is off. The right side was much more slanted inward than the left side. I paid $8,050.62 in full demanded up front. Instantly her demeanor changed. She also received and kept $6,247.64. from my insurance that I didn't know about for 6 months until she quit, and only gave partial of that payment back. In the beginning she had a GOOD front desk lady, but then she hired Jackie who lie's for her, very unpleasant woman with a big attitude and tries extremely hard to bully money out of you that you don't owe. After getting the payment twice, Jackie made up another bogus bill, hand written by Jackie with no letter head for $3,249.36, and couldn't or wouldn't explain what this fee was for and got very angry and kept hanging the phone up on me. When I kept asking what this fee was for Jackie and Andrea Jordan got extremely angry and had a violent threatening acting black guy, who works there, intensely threaten me all the way to my truck. He was almost foaming at the mouth. It was extremely intense. My guess her hormones took him over the edge. This was a horrible experience trusting this dentist. I believe her painful teeth have been in my mouth since October 2016, and on 4-19-17 they got removed by an awesome dentist, and I'm finally out of most of the pain that I shouldn't have had for 6 months, but there are several SORES that still need to heal. Dr. Jordan's lady's that clean teeth are awesome. They in my opinion are the only reason this place can exist at this moment. I'd be very careful knowing how she'll act after getting your money in full first. My new awesome dentist only needed half the money up front which is correct UNLESS your a FAILURE at what you do, like Dr. Andrea Jordan. read more

Clean, fresh-feeling office with very friendly staff. Receptionist went above and beyond, both over the phone and in person, to obtain necessary x-rays from my former dentist. Dr. Jordan was friendly, approachable, non-judgmental, and provided a comfortable experience for a patient not fond of going to the dentist. :) Her exam was gentle and well-explained, rather than poking and prodding with no information as to what is going on. She was clearly quite knowledgable, and provided trusted recommendations for ongoing dental health practices. I feel like I have finally found a dentist I can look forward to visiting! read more

Dr. Jordan, along with Dr. Mogannam, made a super team to give me the smile and teeth I used to have. Over the years my mouth had been damaged because of the stress and the grinding of my teeth. Together they were able to, not only put my smile back together, they restored my confidence. I was in surgery for over 8 hours and Dr. Jordan was fantastic, explaining everything and staying until almost 9pm just to make sure that it was perfect. I was so happy when I left, I still look at my teeth everyday and cannot believe that they are finally fixed. For such an invasive and tough procedure, I had minimal pain and discomfort even after a few days when the bulk of it should have set it. Dr. Jordan is a fantastic dentist, she really is. If you are ever worried about a difficult procedure, she is a perfectionist, which is so important when dealing with a part of the body that is visible all day long. THANK YOU DR.JORDAN read more

Incredible patient care. My mother had a cracked tooth, and the office was able to schedule her last minute. Dr. Jordan handled the care of my mother with ease and had a great bedside manner. The tooth was fixed quickly, professionally, and confidently. High marks for Dr. Jordan, and will be using/recommending her for dental health needs moving forward. read more

Wow! Ive been going from dentist to dentist for a few years. My jaw hurt so much and my teeth we sensitive to hot and cold. I had crowns that looked Ok, but put me in constant pain. Finally a friend told me to go to a prosthodontist. I had no idea what that was. I found Dr. Jordan. She explained clearly what my pain was from. She made these temps and kept adjusting them until my jaw stopped hurting. After that she made me these beautiful teeth. Now no more pain. I am so happy read more