I have been a patient at EZ Smile for over 11 years, and am happy with their office staff,…read moredentists, and services. Veneers, crowns, implants, and regular cleanings. And I highly recommend Ozzy, the hygienist. The first time he treated me was for a deep cleaning, which was expensive, but worth it. I had problems with infected and bleeding gums, but after his deep cleaning, those issues vanished. He is very thorough, and very quick at his work. Also very personable. I complimented him to Dr. B., and told the doctor: "Ozzy is good. Keep him." Fortunately, Ozzy has been my hygienist every time for the past few years, and I go to EZ Smile every four months.

Disappointing experience - concerns regarding clinical environment and pricing transparency. I wish…read moreI'd read the reviews before going there! I am sharing this review to provide a transparent account of my experience. I went in for a "free" exam with x-rays from a coupon that came in the mail. I knew I needed at least a filling on my back tooth and it turned out I needed a crown as it the tooth was cracked (although now I wonder if I really did...). While the final crown was completed, the process left me with significant concerns regarding clinical standards and patient care. 1. Significant Pricing Discrepancy: I was charged $600 for services that are listed on the office website for $300. While I signed the financial documents in the high-pressure moment of a fractured tooth, the 100% markup from their advertised price feels predatory and lacked the transparency I expect from a healthcare provider. 2. Clinical Hygiene and Equipment: As a healthcare professional myself, I was deeply uncomfortable with the appearance of the office and the clinical equipment. The environment felt outdated and, more importantly, the hygiene I observed did not meet modern standards. This created a baseline of anxiety throughout my treatment regarding my physical safety. 3. 'Predatory' Treatment Planning: I felt there was a heavy focus on pushing optional future treatments and memberships rather than focusing on the urgent care I arrived for. This created a lack of confidence in the clinical judgment of the office, as the focus felt more like a sales pitch than comprehensive care. At my final visit, the dentist told me I had several cavities though the first dentist said they were stains. When I went to check out, I was presented with two estimates for crowns that they said the dentist told me about. I let them know this was the first I was hearing about it. 4. Miscommunication causing emotional distress: I was given incorrect information by the last dentist I saw which caused me significant anxiety and anger (I had told the front desk I did not want flouride and this dentist told me she had put it directly under the crown). I sat in these feelings until the end of my session there until I could talk to the front desk. They told me it was a misunderstanding. 5. Inexperienced dental assistant, poor care: While one dental hygienist was excellent, the other one was clearly inexperienced - she had to be told what to do by the dentist and I, myself had to move the suction from my cheek which was painful to another area. The cleaning I got (that I had to press for as they had first scheduled it for when I got my crown on, but at the appointment, told me it was not scheduled. After insisting for some time, they finally agreed to do it), and it was subpar - he used a grape flavored gel but did not polish my teeth for very long, and was brusque. I sent a letter advocating for my concerns directly with the owner, but the response was defensive and focused on technicalities rather than my patient experience. I believe patients deserve an environment that feels both physically and financially safe so I will not be returning, even though I've paid a significant amount for the year of dental insurance and the one crown (almost $2300). I would encourage others to be very diligent in checking pricing and clinical standards here before proceeding

Let me start out by saying that I HATE GOING TO THE DENTIST!…read more It's the most uncomfortable feeling in the world when there are people pushing stuff around inside your mouth and telling you to open wide! But Dr. Chin and his staff make the whole dentist-going experience at least bearable. They are very professional and sanitary and make the whole hour go by very fast. Their receptionists are very friendly and helpful too!

I left 3 messages inquiring about becoming a new patient. I did not receive a call back over a…read moreweeks time. Don't waste your time with company!

The staff here is amazing, so friendly and so welcoming. The dentist she's very smart and makes you…read morefeel comfortable. I would recommend Zen Dental Care to all my friends and Family. Experience 10/10

10 years ago I had the most uncomfortable dental exam and cleaning of my life at zen in which they…read morehad to completely redo my X-rays and then the cleaning itself was very painful and the hygienist was condescending. I had no cavities or any real problems but she still managed to project horror at the state of my perfectly fine teeth. At check out the office assistant told me I needed to book a 4 appointment round of scaling and root planing--which was not discussed during my visit other than the doctor saying "you could develop gum disease" not that there were any signs of it at the time. I booked the appointments but it didn't feel right. Why do invasive procedures on healthy gums? I canceled the appointments and didn't go back. 10 years later I'm extremely happy because I have no gum disease and haven't had as much as a cavity since that appointment. Sometimes invasive dental work can cause much more harm than good if not needed. And why be so condescending about a perfectly healthy mouth? None of it makes sense. I would advise everyone to steer clear of this practice unless they have made major changes.

The type of care, too of the line technology, the quality of service and the office expertise of…read moreDr. Lara and Dr. Mike are superb! You will not regret for sure

After a new crown and two cleanings, I think Dr Lara Rice and staff…read moreare very good at what they do. I had one of the best cleaning/exam's and they answer all questions and understand my concerns. After 25 years with another dentist, I have found a new dentist that does great work and treat me like a friend. I do recommend this office to anyone looking for professional care.

The dental hygienist does an excellent job of cleaning my teeth! And the dentist are very helpful…read morein making sure that your teeth and mouth are healthy. And they do the best they can to help you learn how to brush your teeth and to do it twice a day for two minutes. They encourage you to use a water flosser and electric toothbrush.

Outstanding dentists, compassionate, always excellent care, and they're very reasonable. Family &…read morefriends have been going to them for years. Highly recommend. Office staff are very friendly, take time to answer any questions, and book appointments efficiently.

Dr. Rogers was referred by our dentist for having a consult on a potential implant. The experience…read morefrom the beginning to the end was smooth. The clinic is spic, every one on the staff team seemed helpful, the lady at the reception who enabled the check in and the forms filling; the surgeon assistant who took us through the process in detail and answered our basic questions before Dr. Rogers taking over, explaining and sharing his frank opinion and thoughts, and the lady advising on the finances and the insurance coverage. Though this was our first experience with them, would like to recommend Santa Rosa Oral Surgery's team for your oral surgery/implant requirements.

Dr. Rogers was referred by my dentist. I had to have an implant put in everything went smoothly…read more healed beautifully according to the doctor. I was very happy about that and everybody in the office was very kind.

The best dentist office I have ever been to. Professional, kind and highly skilled dentists and…read moresupport staff make for an excellent experience. They are at the top of their field using the best most current technology and products. They are also super attentive and fundamentally kind. My forever dentist!

As a patient who needed extensive work of every type and kind, I can say Fountaingrove Dentistry…read morechecked the box at every level every time . At one point or another, I have had every one of the incredibly talented practitioners spend some time inside my mouth. The level of professionalism runs deep and wide. I can't say enough about the kindness and careful approach from the literally every person that you speak to from finance to finish work. No one cares more about your smile.

My wife and I began coming here about 5 years ago. I could not ask for a better Dentist and team!…read moreThey never try to up sell me on things I do not need. And I feel my teeth and oral health in general are doing better because they have given me extraordinary care! I am forever grateful to have such a remarkable dental team on my side!!!

I loved my dentist in Novato. So moving to Santa Rosa I was nervous. What a wonderful surprise to…read morehave a Dentist just as wonderful as my one and Novato. The front desk attendant Russell is very kind. I really don't mind my visits to the dentist. They are very attentive.

It is always such a pleasure to see Jill for a teeth cleaning. No one likes to get their teeth…read more"scraped", but Jill almost makes it feel like a spa treatment. She is so gentle, and always tells you what she is about to do next, which really relieves the stress of it for me. I hadn't had my teeth cleaned in two years due to C*vid, but Jill was so understanding and let me know that lots of other people are just starting to feel comfortable enough to get started again. Can't recommend this hygienist and dental office enough!! The best!!

Scam from the start. There's no Dr. Osendorf...that's just marketing. Intake paperwork is clearly…read morethe beginning of an up-sell scam. It starts with a threat of an $80 cancellation fee, then moves into "what would you like to do with your smile". SSN required to get through even the first of 6 pages. I opted to pay the cancellation fee and they didn't even ask me why. Find a reputable dentist that doesn't send out fake mailers.

I've been going to this dentist for 25 years, and I've never been disappointed. Dr. Wilson is top…read morenotch approach to 'dental problem solving' because he's down to earth, and has been doing cosmetic dentistry for a long time. My hygienist, Danielle, is meticulous in her work, and my teeth always feel great after she's finished. The staff who work the reception area and take care of billings really know what they're doing. I've never had an issue with insurance coverage when they handle the paperwork for me. All transactions are super quick and friendly.

This guy is an amazing dentist. I was suffering from a toothache & two loose teeth, I could only…read moreeat on the right side. I was popping Motrin like Tic-Tacs and applying Orajel around the clock. I called the office to report my symptoms, they were able to get me in the same day for an urgent appointment. Dr. Wilson was very prompt with providing me with an x-ray along with a diagnosis. He took care of my problems and I left a happy camper. I recommend Dr. Wilson for a regular dentist he's very knowledgeable, kind, and polite.