I'm honestly surprised to see so many 5-star reviews. I recently lost my primary care physician,…read morewho was truly exceptional--she was always available on short notice when I was sick and built a strong, trusting relationship with me over time. Since transitioning to Dr. Shamala, my experience has been very disappointing. Appointments are booked several months out, which defeats the purpose of having a primary care provider. When you're sick, you need timely access--not a long wait that forces you to rely on urgent care visits, as I've had to do multiple times. When I asked about the delays, I was told there are simply too many patients. That response was concerning. It feels like the focus is on taking on more patients rather than properly caring for existing ones. During the one appointment I was able to get (scheduled three months in advance), I felt rushed, as if the priority was moving quickly to the next patient rather than providing thoughtful care. Maybe my previous doctor set a very high bar, but this experience has been frustrating and disappointing. Accessibility and patient relationship are fundamental to primary care, and unfortunately, that has not been my experience here.

Well after 73 years of my life I've finally found a fantastic primary Dr. who goes thru everything…read moreabout my health. She cares, she's thorough, and she listens. Her quality of care is exceptional and I would recommend he to everyone I know. The office staff is awesome as well, they go over everything with you before the Dr. see's you, and they all have a very good sense of humor. Thank you for giving me a piece of mind!

My old sister referred Dr. Ester Kwok's to me about 20 years ago and I have been her patient since…read morethen. We learned to be "patient" with her because we knew she usually spent a lot of time to examine her patients and follow up with history. It is usually at least an hour per visit. The hospital set up time for the type of visits for doctors and she always ran overtime. This may not be good for patients who don't want to spend too much time with a doctor. But for baby boomers, we need someone who care us more than we care ourselves. She know my personal medical history and family history better than I do and she catches any problems before they get serious. I know two of her patients, my friends, got treated for cancer at early stages because Dr. Kwok knew something was not right and recommended them to go to the hospital for in-deep examinations. If you are young and healthy, and always rush to do everything, then you are better to stick with someone associated with the doctors under the hospital umbrella. They truly efficient. She is a concierge doctor now and she is now allowed to see patients with necessary time without limitation. The membership fee is worthy when you need outstanding care quality. We love her and we are happy she is looking after us. https://www.doctoresterkwok.com

I have been a patient of Dr. Kwok for 5 years. She is one of the few doctors who would really spend…read moretime to do a thorough examination on their patients. Also she would go above and beyond to provide the care for her patients. I was discharged from an acute hospital In early July 2025. I was too weak to make an office visit after the discharge. Dr. Kwok made 3 house calls in 5 days. I became very ill again on day 4. When she came to visit me on the 5th day , she called 911 and sent me to a different hospital which is better, but further from her office. She stayed in ER with me for 6 hours and visited me in the hospital daily for a week. Her dedication and professionalism truly saved my life. I am so lucky to have her as my doctor.

Doctor is very thorough but the office and her time management is terrible. Everytime I've been I…read morehave had to wait in the exam room for over an hour before being seen. Doesn't send prescriptions. Worst experience I've had and been several times hoping it would be better. Wouldn't recommend.

If you want to wait for over 2 hours to see the doctor then go right ahead and make an appointment…read more I had an appointment for 2:30pm and sat for 2 hours. I then asked a person in the office, not the reception who was MIA, how much longer it was going to be as I needed to leave for another appointment. Only because I said this I finally seen by the doctor. But just for 5 minutes as I needed to leave. It was a terrible experience and unacceptable. The importance of keeping appointments on time is paramount to patients. I also agree with others experience about getting hold of someone. They dont answer the phone and if you get lab results, good luck on getting the results. I will be getting another doctor.

I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

Took six months to schedule an appointment only for the office to call a few days before and cancel…read morebecause she wasn't going to be in the office that day. Had to re-schedule and see one of her nurse practitioners. When Inneede a prescription refill they said they could not refill because I did not establish care.

Dr. Piplani was 30 min late for my appt. We discussed pain in my hip/back and she suggested an…read moreX-ray before ordering an MRI. She said she would call in for pain medication to my pharmacy and if the X-ray was normal, she would order an MRI. It has been 2 weeks and no request for MRI even though the X-ray was normal. She also has not called in a prescription for pain medication and when I called twice to find out why, the response I got was that I should take over the counter medication. She clearly does not remember our conversation and has not followed up on anything that was discussed. Meanwhile I am in constant pain with no follow up or help from the doctor or her staff. I am adding to this review to state that the medical assistant staff is probably one of the most incompetent I have come across. I unfortunately had to deal with this office again to obtain my xray information for a visit to a specialist. On the phone, I requested a CD of the xray and Blanca told me that she would make the CD and have it at the front desk for my pickup so I could take it with me to my appt. When I got to the office, 30 min prior to my visit, there was only a paper copy of the results and the office staff; including Blanca told me they don't make CD's. Completely frustrating encounter with this staff. I will never visit this office again.

Would choose 0 stars if possible. Strongly suggest avoiding this provider…read more A family member of mine recently had a new patient appointment with her as they had to find a new physician. After their visit, I spoke to them on the phone and they shared how hurtful and upsetting their visit was. Specifically, they shared that the way she communicated about their health not only felt unhelpful, but extremely hurtful. They felt judged and surprised when she suggested various recommendations for being overweight without asking any real questions about lifestyle, weight management throughout their life, successes, challenges, etc. She jumped to extreme solutions like a liquid diet and surgery, when overeating has never been something they have struggled with. They told me over the phone, pausing as they cried, "If I wasn't mentally stable, I would have left and killed myself." This was not something they had ever said before so wasn't them being dramatic - it was because their time with Dr. Borodulin was so painful. It was also shared that the Medical Assistant was extremely unprofessional, not saying anything when they came into the room to take BP and then yelling the numbers down the hall. I am a former Health Center manager, as well as a public health professional. I am also the wife of a physician. I understand patient care, the training physicians go through, and the responsibilities physicians have to their patients. Flippantly suggesting surgery without discussing previous challenges or success is absurd, as is suggesting a liquid diet for fast weight loss. I cannot stress enough what a terrible experience this provider created and would avoid seeing them at all costs.

Three years later, and time has come to refresh this review. Over the course of several years ALL…read moreof my family has moved to doctor Borodulin. Her strong professionalism, knowledge, proactivness continue to save lives, improve well-being, and help us focus on the proactive healthcare! Both of my elderly parents are with Doctor Borodulin, my daughters and nieces, and many other family members. Doctor Borodulin focused on needs of each individually, finding ways to provide the best possible care. Doctor Borodulin is so amazing - she retains all of her staff over the years! Working closely as one well oiled machine, they are very proactive, make referrals, medicine prescriptions, and lab scheduling extremely timely. Just like 3 years ago - continue to strongly and enthusiastically recommend doctor Borodulin!

This review is for office staff! I called last year to…read moreinquire about cost..I spoke with physician and my questions were answered at the time. I called back with an additional question and requested a return call..I NEVER received a return call. I again spoke with physician a couple months ago and was ready to sign up. I requested some paperwork and it was to have been sent to me. AGAIN I left several messages..When I FINALLY after several weeks called again and that call was returned with excuses, I was told paperwork would be sent out ASAP...NOPE NEVER CAME. I WILL TAKE MY 4K SOMEWHERE ELSE!!! Terrible SERVICE from office staff!

The review is for office response. Had an initial conversation to schedule a meeting with Dr…read more Lindsay to learn more about the services and pricing and got ghosted after that. Three messages later ...nothing. If its a reflection of the overall business than I guess its good to know early on :(

Very enthusiastic, friendly, and easy to talk to. She took her time listening, and explained to me…read morein easy details about my health conditions needs. I was very satisfied with my visit after i left.

Dr Hockett is a wonderful physician. She is warm and friendly! Whenever we are sick, she does a…read morethorough evaluation and when she prescribes medication, it is right on! We have never had any problems. The office staff is nice and the location is convenient, right next to highway 85! My children are also her patients, though they are older now. THey like her and hopefully she will be around to help us out for a long time!