I don't typically leave negative reviews unless I genuinely feel the experience warrants one…read more This review is a serious warning to anyone with African-American hair, African kinky hair, coily hair, or highly textured curly hair: please think twice before booking services here. Based on my experience, this salon clearly does not have the knowledge, technique, or experience necessary to properly work with these hair textures. I booked two appointments for my daughters at Blo Blow Dry Bar in Sugar Land, Texas for basic wash-and-blowout services. Before booking, I clearly noted in the appointment comments that my daughters have African kinky/coily hair textures. Prior to the appointment, the salon called and asked whether I could come earlier because they were unsure if the stylists would be able to complete the service within the scheduled timeframe due to my daughters' hair texture. Although I explained that I work until 5 PM, I still rearranged my schedule and came earlier so they could assess my daughters' hair beforehand. When we arrived, I again specifically asked whether the stylists had experience working with African textured hair. One stylist even asked to touch my daughter's hair to feel the texture before beginning. After examining their hair, I was told they may need to charge additional fees for extended styling time, including flat ironing and curling. I clarified multiple times that I was NOT requesting styling, curls, or flat ironing because my daughters were getting braids a couple of days later. I only requested a simple wash-and-blow-dry service. The stylist then reassured me that, since we only needed wash-and-blow-dry services, extended timing likely would not be necessary. I arrived at approximately 5:05 PM. My first daughter was taken back around 5:15 PM, and my second daughter approximately 10-15 minutes later. Both services were completed within less than 45 minutes before the discussion about additional charges came up. At no point was I clearly informed that additional charges would definitely apply. I was only told they would "let me know" if extra time became necessary. After the appointments were completed, I was unexpectedly charged an additional $15 per child for "extended blow drying." The final results absolutely did not reflect the price charged. For approximately $70 per child for a basic wash-and-blow-dry service that lasted barely 45 minutes, I expected significantly better results and far more experience handling textured hair. What made the experience even more disappointing was how uncomfortable and demeaning the overall interaction felt. We regularly visit other salons, including Cherry Blow Dry Bar, and have never experienced this level of discomfort or lack of professionalism regarding our hair texture. At one point, after seeing the final results, I genuinely asked the stylist whether she was proud of the work completed because the outcome did not reflect the pricing, the added fees, or the level of service we were promised. See attached photos of what approximately $70 per child looked like after a basic wash-and-blow-dry appointment. The photos speak for themselves. I also have time-stamped iPhone photos confirming both my visit and the condition of my daughters' hair immediately after the service, before anyone attempts to dispute that we were there. My issue is not simply the additional charge. It is the lack of transparency, the disappointing results, and the feeling that my concerns were not taken seriously despite communicating everything clearly upfront before the appointment. If a salon is not experienced with textured African hair, it is completely acceptable to say so honestly before accepting appointments, charging families additional fees, and delivering subpar results. Customers deserve transparency, professionalism, honesty, and respectful treatment.

I had my make-up done and the young lady did an amazing job!! Definitely going back and I recommend…read moregoing here!!

Love coming here to get my hair done!! The place is…read moreamazing,i love the atmosphere,the salon and the amazing staff. Each time i book an appointment to come i get so excited and the staffs are so friendly and welcoming, as soon as i am taken to get my hair done i get sat in my stylist's chairs and the first question they ask is "how do you want your hair done today" and i usually say just a normal blowout with somewhat volume and some curls at the end of my hair!

I rarely leave negative reviews, but this experience was upsetting…read more During my blowout, the stylist pulled on my hair and scalp so aggressively that the appointment was painful. My scalp was extremely sore afterward, and I remember thinking something didn't feel right. A few days later, I developed a painful scalp infection/folliculitis with swollen lymph nodes in my neck, fever, and significant scalp tenderness. I ended up needing medical treatment and antibiotics. My doctor told me the condition was likely related to the trauma and irritation to my scalp. I understand that some pulling can happen during hair services, but this went far beyond what I would consider normal or acceptable. No client should leave a salon in pain and later require medical treatment. Based on my experience, I will not be returning.

Elle is amazingggggg! She's comfortable to be around , great at colors, specialty cuts, blowouts,…read moreeverything! So worth it:)))

Went to Stephanie Solano, gave a picture of how I wanted it. I had been growing my hair for 7 years…read moreand I was afraid to cut it and I told her. I wanted just a little off. She cut off most of my hair. For no reason. It's so awful I can't wear my hair down at all. Then made me pay for it at the end, when she knew she messed up. I had to call later and complain, and the owners would not call or speak to me directly. It will take me years to grow my hair back and has completely derailed my plans.

Helen and Joanne are amazing stylists!! Both are amazing and very professional. Pricing is always…read moregood and reasonable so I always make sure to tip generously! Overall a great establishment and I will go here for many years to come!

EDITED from 1 to 4 stars: The owner, Mrs. Julia, personally…read morecalled to apologize and refunded me $30 to help rectify the situation. I was informed that the hairdressers are contracted out. Therefore, I would recommend going over pricing before sitting in a chair so you're not surprised when it's time to pay for services. I really appreciate Mrs. Julia's sincerity and customer service. ------------------- I went to this salon based off of reviews and service prices listed online. The establishment was nice and clean on the inside, there were only two hairdressers working with the rest of the chairs sitting empty. The original hairdresser I had booked with had a migraine and called out, so I was rescheduled with Helen. She cut my both children's hair. Both of my girls had trims only - maybe an inch a piece on dry, clean hair. That's it. No wash, no dry, no curl or style. Just trims. Based off the pricing online, I was expecting to pay maybe $20 per child (online said kids cuts are $13 and up). They charged me $100! For two trims! When I asked the front desk receptionist about the high prices, she verified with me that they had not received any additional services that would make the price increase that much, stated that she didn't believe the website had been updated in a while & that basically the hairdresser set those prices and there was nothing she could do about it. She was sweet and kept apologizing but I highly recommend you take your business elsewhere. The prices are outrageous and it's basically a "well, that's just how it is" attitude. I expect more out of a Sugar Land business. Very disappointed.

I've always struggled with getting my hair cut. Kat does a great job cutting my hair.read more

I wanted to share my experience so others can make an informed decision…read more I went to this salon simply wanting my existing hair color matched. During the appointment, after the foils were already applied, the stylist started asking additional questions about color choices, which made me feel confused about what was actually being done. When the color was finished, my hair turned out much darker than what I had requested. My request was not anything extreme or complicated, I only wanted to maintain the color I already had. Although I was very unhappy with the results, I still paid over $300 for the service. After leaving, I called the salon to explain my concerns. I was told I could come back for a color correction, but that I would be charged for any additional services. I did not fully understand why there would be extra charges to address a result I was unhappy with, but I returned anyway because of the way my hair looked. Unfortunately, the second visit was also uncomfortable. At first, it did not seem clear how they planned to fix the issue. When the manager became involved, she appeared visibly irritated and began scolding the stylist in front of me. Since the salon is small, the atmosphere became very awkward and unprofessional, and I felt uncomfortable the entire time. Overall, I left disappointed not only with the final result, but with the overall customer experience. I understand mistakes can happen, but professionalism, communication, and how employees are treated in front of clients matter. Based on my experience, I would not return.

I love coming to New Looks for my annual haircut. This most recent time I went I just got a trim on…read moremy already long hair and it came out to about $29 including tip so a great price for a womans cut! I'm always able to just walk in and be seen immediately

I brought my mom and grandma in for highlights, root touch up, toner, haircut and blowout....Donna…read morewas amazing again. $155 for each. Very reasonable priced and they do a great job!

15 dollars for eyebrow threading and do a fair job just because I don't care if one is not so…read morealigned with the other one .. I'm a guy but yeah last time coming here since price went up

Went to Sabeenz Salon as my usual threading salon wasn't open. As someone who normally tears up…read morewhen getting my eyebrows threaded, this was the least painful threading session I think I've ever experienced. Super pleasantly surprised and service was quick and efficient. Eyebrow threading was $10 and they have punch cards!

excellent service! donated my hair and i love my hair cut! Amy was very nice and grateful that i…read morewas donating my hair. this place was very close to my shop. Olah Automotive! i will come here to get my hair cut from now on!

I really enjoyed my time with Angela and Lee. They didn't have an easy task with removing the…read moreorange hue from my hair, addressing my grey roots and adding highlights/lowlights. They spent a considerable amount of time making sure it was perfect and healthy. The butterfly cut I got was great too! 10/10 service and hair color.