I've had my son enrolled here for several years--first in piano lessons and more recently in…read moreguitar--and unfortunately, this experience has completely changed my view of this location. This week, my son is on spring break, so I attempted to cancel his lesson starting Monday. I called the store multiple times on Monday, Tuesday, and again Wednesday morning. No one answered, and there is no voicemail system available to leave a message. When I finally reached someone Wednesday afternoon, I spoke with Bailey, the store manager. She informed me that I would be required to forfeit the lesson due to their 24-hour cancellation policy. Here's the issue: there was no way to comply with that policy. I made repeated, good-faith attempts to cancel, but the store does not provide a functioning method to do so if no one answers the phone. When I explained this, Bailey was completely inflexible and hid behind "policy," stating that if she made an exception, she would have to do it for everyone. There was no effort to acknowledge the situation or offer a reasonable, one-time solution for a long-term customer. What makes this even more frustrating is the inconsistency. My son's guitar instructor, Onjrei, has canceled on at least two occasions with less than 24 hours' notice, and we were expected to be flexible and accommodating. It's hard not to notice that their time is treated as valuable, while mine is not. I'm expected to be flexible, but that flexibility is clearly not extended in return. I escalated the issue to customer service, only to be told that all lesson-related matters are handled at the store level. I requested contact with a district manager and was told someone "may" reach out in 2-3 days, with no name or direct contact provided. At the end of the day, this business chose to lose a long-term customer over a $30 lesson instead of showing basic fairness and customer care. If you plan to take lessons here, be aware: if you cannot reach them to cancel, you may still be charged--and management will not work with you, even when the circumstances are outside your control.

Yelp! review #36 of 2025…read more I stopped by on June 16 to return my daughter's instrument rental. We tried returning the xylophone earlier to avoid another month's rental fee, but the store was closed. We came back a day later, but I was told I couldn't get a refund. In hindsight, I should've just kept it for another month. While the staff was great when I initially rented the xylophone, I wasn't impressed with how they handled the return. They couldn't find my account in the system, and I ended up waiting about 30 minutes just to close the rental. Additionally, one employee referred to me as "this guy" while asking a coworker for help right in front of me, which felt dismissive and unprofessional, like I wasn't a valued customer.

what an awesome owner and a great experience! Called to inquire about service for my son's piano…read moreAlex returned my call same day! Answered all my questions, was very thorough with explaining everything and stated price up front. Alex came out as soon as possible- he was very friendly, knowledgable, and did a fantastic job repairing a key and checking everything else to get my son back playing! BONUS- Alex spoke with my boys about the piano and drums for the other and provided great advice. That was awesome for my boys and so nice to take time out of his busy schedule to spend time with them:) Thank you! Great experience, great price, timely, professional, & will definitely recommend to others!

I called multiple times, I need a keyboard repair and once I spoke to someone he said he had…read moreanother person on the other line and to call him back in 15 min. I called back 15 - 20- 30 min and it was until 3 hrs when he answer again, and he said exactly the same. He told me to give him my number and that he will call me back, witch he never did. TERRIBLE CUSTOMER SERVICE

Southern Nevada music company Henderson Nevada is an excellent source of quality pianos…read more Great integrity.

Mary is nice until you join the she kicks you out of the room and isn't nice anymore when you have…read moreconcerns about your kids.

Worked with Sean Vaden and his manager Mike and got an amazingly good (And fair) deal on a trade in…read moreof a Gibson 1968 Custom Les Paul reissue for a brand new Martin D28 Modern Deluxe.. I couldn't have asked for better and more attentive service .. this is the guitar center I remember from the 1980's .. the hay day! Even the door security man, Jeremy was great! what a team!

Five stars to Allen. He greeted us as we entered and offered to help. He immediately took us to the…read morestrings so we could replace the frayed one on my son's guitar. He was knowledgeable and offered some input on the prices vs quality. I appreciated that. My son had been eyeing a placid blue electric guitar with amp set for his birthday. Allen was again knowledgeable and unhurried in his assistance and answering questions. We noticed a different price at another location. Allen actually spoke to someone and asked for a price closer to what we had seen. That was pretty cool. Allen is a chill and friendly dude that allowed us to make an unrushed and well informed decision. He is exactly who I would picture as a star employee in a music store. We appreciate him very much and are grateful for his help!

I can't thank David Kessler enough for the time he spent with me today. I wanted to move from my…read moreold student clarinet to an intermediate clarinet, so I scheduled an appointment with David to try out various models. David greeted me warmly and immediately determined a few models for me to try. He spent 1.5 hours with me, allowing me to try different clarinets, mouthpiece, etc. I not only purchased a wonderful Backun Protégé clarinet but also thoroughly enjoyed the entire experience!​

Brought in a rotary valve tuba and tenor trombone for general maintenance and lubrication. The…read moreturnaround was overnight - amazing. The tuba valves glided better than they have in decades after some spring replacements, and both instruments came back cleaned up and ready for use. They also transferred them from their main store to a secondary store closer to us for pickup with no time delay. Would highly recommend for brass maintenance.

I bought a used violin online for my daughter, but it needed to be tuned badly. I came in and the…read moregentleman working was extremely kind and quickly got the violin in perfect plane condition.

Nice store with a large selection of guitars and great prices!…read moreThey don't have much in the way of stomp boxes but they do have some cool amps loaded with effects and modeling features. They have the strings I use too. My new go to music store.