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    Andrus Performance Studio

    5.0 (2 reviews)
    Open Open 24 hours

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    3 years ago

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    Victoria A.

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    3 years ago

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    Music & Arts

    Music & Arts

    3.8(37 reviews)
    7.3 km

    This was our first time visiting this music and art store, and overall, we had a nice experience…read more The store was very clean, well-organized, and easy to walk around. I really liked seeing the variety of musical instruments and all the different music supplies they have available. We came in specifically looking for two music books for my daughter. She plays violin and takes private lessons, so one book was for her lesson, and the other was required for school. She was able to find the one she needed for her private violin lesson, but unfortunately, we couldn't find the school book. No big deal--we'll just order that one through Amazon. One thing I did notice during our visit was that no one greeted us or asked if we needed help. We were left to browse on our own, which was fine since we knew what we were looking for, but a friendly "Hi, can we help you find something?" would have made the experience feel a little more welcoming. That said, I'm glad we stopped in and got to explore the store. My daughter enjoyed looking through the music books and checking out all the instruments. We'll definitely keep this place in mind for future music needs!

    I've had my son enrolled here for several years--first in piano lessons and more recently in…read moreguitar--and unfortunately, this experience has completely changed my view of this location. This week, my son is on spring break, so I attempted to cancel his lesson starting Monday. I called the store multiple times on Monday, Tuesday, and again Wednesday morning. No one answered, and there is no voicemail system available to leave a message. When I finally reached someone Wednesday afternoon, I spoke with Bailey, the store manager. She informed me that I would be required to forfeit the lesson due to their 24-hour cancellation policy. Here's the issue: there was no way to comply with that policy. I made repeated, good-faith attempts to cancel, but the store does not provide a functioning method to do so if no one answers the phone. When I explained this, Bailey was completely inflexible and hid behind "policy," stating that if she made an exception, she would have to do it for everyone. There was no effort to acknowledge the situation or offer a reasonable, one-time solution for a long-term customer. What makes this even more frustrating is the inconsistency. My son's guitar instructor, Onjrei, has canceled on at least two occasions with less than 24 hours' notice, and we were expected to be flexible and accommodating. It's hard not to notice that their time is treated as valuable, while mine is not. I'm expected to be flexible, but that flexibility is clearly not extended in return. I escalated the issue to customer service, only to be told that all lesson-related matters are handled at the store level. I requested contact with a district manager and was told someone "may" reach out in 2-3 days, with no name or direct contact provided. At the end of the day, this business chose to lose a long-term customer over a $30 lesson instead of showing basic fairness and customer care. If you plan to take lessons here, be aware: if you cannot reach them to cancel, you may still be charged--and management will not work with you, even when the circumstances are outside your control.

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    Andrus Performance Studio - musicalinstrumentsandteachers - Updated September 2026

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