This review for Andy Castillo Plumbing is better late then never. I reached out to Andy directly and he was very prompt with responding back. We've been having issues with our plumbing in washer/dryer room. The next day, Gus arrived and did the thorough inspection. Since we had some old 1940's plumbing and using a modern (2000's) washing machine, that was the reason behind water spilling from the pipe itself and getting this foul/sewer smell. The amount of water coming out from the modern washing machines we use today, was a lot for the small diameter pipe our house came with. They cut out a section of the wall, replaced the old pipe for a bigger (2") diameter, and patched the wall up. They did a fantastic job overall. Even with these weird covid times, they were masking up. They made sure to protect the floors and also cleaned up after themselves. Very professionals! I can honestly say, I will be calling them in the future. Thanks again Andy and Gus! read more

Andy's guys rescued me from my DIY faucet debacle. The old faucet had frozen into place. The old was was dislodged and new one installed perfectly, with no fuss, and works better than the old one ever did. This is the second time I've used Andy. He's now my go to plumber. read more

Our mains water line burst, and we needed to find a plumber right away. We were able to get several quotes the very same day to repipe the entire line as our old galvanized pipes had reached its age. There were a wide range of approaches proposed, which got confusing, and some companies appeared to drive up the cost by unnecessarily suggesting breaking into the concrete floor of our patio. Andy's approach was the most sensible and least invasive. Thankfully we went with Andy as we are 100% satisfied with his quality of work. Andy is personable and honest, responsive with his communication, and his prices are reasonable. He uses quality parts and used special joints that look and feel sturdy. While most of the piping was installed underground, he added insulation to segments of the copper line that were overground, so nothing was exposed to the sun or other elements. Great attention to detail! Highly recommended!!! read more

Andy Castillo Plumbing was great. Gus and Andy answered all of my questions, and Gus did a great job repairing the kitchen sink plumbing, broken kitchen cleanout, and the plumbing lines connected to the main line below the house in the crawl space. stucco guys nicely patched the exterior wall, too. significant job, and they were all done in a day. read more

These guys were the greatest! Andy was very friendly over the phone, and helped determine the services needed. Gus and the crew who performed the work were even better. Honest and deliberate, I would 100% recommend Andy Castillo plumbing to my friends and family. read more

Andy's team was out next day even amidst the Safer At Home orders. Team was quick, and price reasonable.

While I was painting behind my stove I bent down next to the gas line and actually felt air blowing from a hole in the line onto my cheek--but the air was natural gas. I knew I had smelled some gas, but I kept assuming it was the pilot light. Nope, it was a huge leak in the gas line. No wonder I felt light-headed.a I called So Cal Gas to come check it out and their tech replaced the line, but when he tested the pressure on the gas line in the whole house there was still a significant leak. Yikes. The gas company shut off the gas to the entire house, so no cooking, no hot water for showers or laundry. I called another different plumbing company who charged $99 to do an initial visit--wherein they wanted me to sign paperwork for a $600 test of the gas line--but on the first visit they didn't do any work, so I would need to schedule another appointment for a few days later for the gas line test. More cold showers for me. I was informed that if they would cap all of the appliances, then if the line was still leaking, all the horizontal lines would need to be replaced which would be about $9,000, then if that didn't work, all the vertical lines would be replaced for about another $2,000. So upwards of $11k. I asked around and everyone told me they thought that was too high, so I started looking and I found good reviews on Andy Castillo Plumbing. Their technician, Gus, came out the next day, and immediately went to work. Their gas line test was about $300--so HALF what the other company was charging, and there was no $99 initial visit fee. Gus replaced all five of the interior gas lines and old valves to see if that would hold pressure (and to bring the lines up to code, which they definitely were not). IT WORKED!! Instead of spending $11,000, the entire job cost about $900. Gus checked the line for pressure multiple times to make sure it was holding, then he did it again in front of me, so I could see that it had been repaired. When the gas company inspectors came, they said the line was solid, and they restored my gas!! The entire time Gus was there, he explained everything he was doing and why he was doing it, in clear terms. When I asked him how much it might be if he needed to replace all the gas lines (if the pressure didn't hold), he told me it would be around $3,000--which is almost A QUARTER of what the other company would have charged for the same service. My old plumber retired and I've been looking for someone reliable, honest and skilled to do periodic work on my 110 year old house--and now I found him. Gus is amazing, this company has honest, kind, clear, skilled plumbers, and they are now my new plumbers! (and there have been about four other companies I tried before them for other plumbing jobs, so I don't say that lightly.) read more

I've know Andy for many years and many projects: always done excellent, professional work. He might not always be the cheapest plumber but he is always on time, respectful of your living space and reliable. You can count on Andy to give you a competitive bid with outstanding results. I have recommend and used Andy for my family and friends. read more

I highly recommend Andy Castillo Plumbing for your plumbing needs. Both Andy and Gus were extremely professional and courteous. They provided us with a detailed diagnostic of our plumbing issue and the solution alternatives. Gus worked diligently on removing and replacing the deteriorated components of our bath tub valve. No more leaking!! Thank you, Andy and Gus for your responsiveness and efficiency. read more

I asked Andy for an estimate for replacing my kitchen faucet. He responded promptly with a fair price. He showed up on time and did a great job of replacing my old kitchen faucet. I will use his services again. read more

Finding a good plumber was a challenge, before. The plumbing problem we had last year, recurred around the same time this year because the previous plumber just wasn't able to take care of it properly. (I actually felt bad for our previous plumber, he was a really nice person...worked all day on the previous problem, couldn't fix it properly, and seemed to be a mess afterwards!) I am SO glad that I consulted Angie's List before looking for a plumber here...because if I saw the other reviews here first, I wouldn't have called! Anyway, I had filtered the reviews on the other site for top-rated plumbers, and found a bunch. Castillo Plumbing ("A" rating there) happened to be geographically convenient, which was a nice bonus. I noticed that there were also many reviews from my neighbors, which was a good sign. I liked that communicating with Andy Castillo was easy and he gave me a rough estimate over the phone. I especially appreciated that he responded to text messages -- which I prefer, for communicating address and other data. Today (12/14/12), he showed up on time, diagnosed our plumbing issues and fixed them (mainline stoppage and faucet problems) and answered our questions. While he is not "cheap" his rates are reasonable. He was professional; friendly; competent; and most importantly, got the job done (and quickly)! I recommend contacting him through text message (if you do the text message thing) to send address info and stuff -- and reconfirming the appointment the same day. read more

10 STARS - Excellent and quick service, knowledgeable, professional, and clean! Gus at Andy Castillo Plumbing is the best, and our go-to plumbing service from now on. We own a small family business and we've had on going problems with one of our toilets which was unstable and started leaking water at the base. They came out the same day to replace the toilet under nasty conditions with efficiency, kindness, and there wasn't a speck of dirt anywhere, cleaner than ever. These are honest and extremely reliable people. Their prices are lower than anyone in the LA area, indeed a rare find. A customer forever and we highly recommend Andy Castillo Plumbing for your plumbing needs with confidence. Thank you Andy and Gus, you're the best! read more

I called Andy last spring due to his high rating here. He arrived on time, was friendly and gave me very reasonable verbal estimates. He then told me he'd email or mail the written estimates. I never received them and never heard from him again. Several months later, I needed my drain cleared & decided I'd give Andy 1 more chance. I called on a Friday and asked him to come the following Friday. He told me he'd clear the drain and give me an on-the-spot estimate for the work we had previously discussed. After waiting over an hour for him to arrive, I gave him a call. He apologized, but he completely forgot about me. He was on another call and couldn't come out as he'd promised. I won't be giving him a 3rd chance. read more

1st impression is Andres is a 5 star professional. Used him recently for a fairly simple plumbing fix. He did great/ nailed it. Will reach out to him as other issues arise. He has been a plumber for 30+ years, so he knows the ropes.... read more

My sink/garbage disposal backed up and I was really worried it was going to be a complicated and expensive repair. I saw that Castillo Plumbing had an A on Angie's List, and was able to get an appt with them for the next day. Andy's guys were really nice, and solved the problem within minutes - a glass was wedged down in the sink, sitting just above the disposal blade. They popped it out, and Andy called to let me know they weren't going to charge me for such a simple, quick job. I appreciate that, as well as the fact that the guys were very nice and professional, and that I was able to get an appt with so quickly. I definitely recommend. read more

When I first moved in my agent suggested Andy for some re-piping work that needed to be done to bring the pipes in the restroom up to code. Andy explained everything that needed to be done and the time it take to get it done. Andy and his team brought everything up to code at a fair price and got it done very quickly and in a timely manner. Fast forward a few years when a gas line needed to be replaced, Andy was my first call. I would HIGHLY recommend Andy Castillo Plumbing!! and intend to continue to go to them for any future work. read more

I requested a quote from Andy and several other plumbers for a concern I had with my shower. I sent a picture asking for advice and while others were saying they had to punch a hole in the ceiling from a lower floor to see the possible issue, Andy gave me an honest opinion and advised me to just go to home depot to buy a small accessory to address my issue. I was surprised an grateful while relieved that I won't have to spend $$$$ on unnecessary repairs and patching up ceilings. When I need plumber, I know who I can trust and call now. THANK YOU!!!! read more

I cannot speak highly enough about Andy Castillo and his plumbing services. We have used him for all plumbing needs--large and small--over more than 10 years, and always have been satisfied with his promptness to respond, quality of service, and price for the work done. Unfortunately, my wife and I are moving out of the Southern California area, and will not be able to use Andy in the future. I did want to alert new customers to his qualities, personally and professionally. read more

We just moved to El Sereno and have quickly realized after dealing with several plumbers that Andy Castillo is our guy. While others may have tried to take advantage of us being new home owners with a laundry list of issues, Andy gave us a fair price and understood our situation. I highly recommend Andres Castillo Plumbing!!! read more

I had my cold water main line replaced by Castillo Plumbing. Their crew showed up on time, completed the work in a timely manner, and cleaned up everything afterwards. This is the 2nd time I've used Castillo Plumbing. Their prices are fair and their owner, Andy Castillo, is great to work with. read more

They came that very day to fix our horribly clogged sink and were really fast. The service staff were friendly, professional, and exercised excellent safety with regard to covid. I highly recommend them and will use them for future calls. read more

Great service!!!! They were attentive, courteous and very reasonably priced. Would recommend them in a heartbeat!

Our shower was leaking onto the ceiling below. We called three plumbers (all well-rated on Angie's List), all of whom said that we would have to replace the entire shower. Then we spoke with Andy. He said that he would open up the ceiling and take a look; depending on the problem, he'd then decide what the next steps were. Andy's quotes weren't the cheapest, but we liked his more methodical & careful approach. (We've had back luck with other contractors who weren't so careful!) We're also in the neighborhood and like supporting local businesses. The great news was that the problem ended up being much smaller than what the other plumbers thought it was, so the repair ended up being cheaper than all the others, and it was substantially less disruption. Andy also gave us a discount on the price b/c the job was easier than he expected. (FYI that he doesn't do drywall work, though he gave us a good recommendation for someone to do it) We've had Andy come out twice now because of other leaks (the bane of hard water!) and he's been great every time; he's always on time & gives us a deal. He's careful, thorough, and friendly, and, for the ceiling opening job, he cleaned up after himself. We'd definitely recommend him! read more

Our water heater stopped working so I looked on Angie's List and found Castillo Plumbing which had an A. I had diagnosed the problem myself and the manufacturer sent replacement parts under warranty, but installing them looked tricky. After installing the part for me, it still didn't work so I called for another part. Andy went out of his way to come back on a Saturday and make sure that the new parts worked. I talked to Andy for a while after he was done and it's clear he takes pride in his work. We'll definitely call Andy again if we need any plumbing work done. read more

This guy was very professional, clean and quick and reasonable prices. Also a really nice guy. I've used his skills several times already and will do so the next time. read more

I had a pinhole leak in a hot water pipe in the wall between the bathroom and a bedroom. Andy came out quickly, removed the drywall, repaired the pipe and suggested I save money by having my painter repair the drywall - we were having some painting done. He was professional and very reasonable. I felt comfortable referring people to him and the feedback from them was all positive. The work done was in Sierra Madre. read more

One of my coworkers recommended Andy Castillo Plumbing a while back when I moved into my new place, knowing I'd need a plumber sooner or later. Recently, one of my bathroom sinks has been draining slowly and I decided to give them a call. I left a message and they returned my phone call right away and were able to give me a quote over the phone. They were even able to come out the same day and agreed to check my other sinks as well. Eddie showed up within the 2-hour window I was given, was courteous and took a look at all the drains (he even adjusted one on the spot) before he got his tools. He was able to unclog the drain quickly and without making a mess, which I appreciated. I asked him some other questions about my water heater as well, which he answered. I'm very satisfied with their service and would use them again. read more

Andy was very articulate, professional, and polite. My parents home was built in 1924, which an old house. The guest bathroom faucet was leaking. My husband put in new washers, but a week later it continued to leak. Andy came out the next day and simply flushed out the faucet/pipe - it took 10-15 mins. It was such a minor repair he said there was no charge. Ok, so who doesn't like a discount - he could have easily charged for the service call but didn't. He made a new customer by his work ethic and kindness. Nice man, explains things so the average person can understand and I will call him again for sure. A+ read more

Andy was very responsive. Showed up the very next business day in the morning and had my disposal replaced in under an hour for a very fair price. Highly recommended. read more

This is the second time that I called him. The first time was last year when there was a bad leak in the bathroom sink and the faucet had to be replaced. I called him again recently because there was an explained large leakage of water on the rug, and the the pop-up sink stopper in 2 sinks kept on leaking water. Andy was remarkably prompt and professional. In both cases, I needed someone to fix it right away, and he was so responsive. When he came, he found the problem immediately in all cases. He even went above and beyond the call of duty, because we discovered I didn't have the part to fix the second sink, and had to have it sent to me. He came back free of charge to make sure the second sink was fixed. His rates are very fair, and he is very personable. read more

I contacted Andy(owner of ACP) to look at a plumbing issue that a termite company had pointed out during an inspection prior to the sale of my house. He gave me an estimate of $xxx. I said thanks, I'll let you know. Andy was really professional, knowledgeable, honest and prompt. Yes, I used Andy after encountering a dismissive local Montebello plumbing company employee(owner himself) that came out and was just the opposite of Andy's demeanor and business acumen. The job went well, no hiccups and was finished ahead of schedule. Use ACP again? YES! read more

I have used Andy three times for various plumbing needs. He always answers his phone, is on time and very reliable. He takes the time to explain things to me. He changed a part of my mainline sprinkler pipe a few months ago and spend over an hour at my house evaluating the various options without me committing to the work. The quality of his work is excellent and he uses good materials. I highly recommend him. read more

Andy (and his guys) have been out a couple of times to fix/replace things both inside and outside our house. He is responsive, knowledgeable, and does excellent work. Additionally, he is more than reasonable when it comes to billing for the work performed (even waiving the service charge when there was a small issue - not of his making - after a recent repair). I could not recommend him more highly. read more

We had an emergency and called Andy. He came on time and fixed the problem faster than his original estimate. The price was less than half of the estimate from a larger Plumbing company. Easy to work with and felt very comfortable with him in our home. I highly recommend him!! read more

I would have actually rated 5 stars, but there was a communication glitch between Andy and his employee and I ended up having them come a day later than expected. However, Andy was great in taking responsibility and making it right the next day. His employee came, assessed the problem and quickly fixed the issues (a stuck garbage disposal and clogged bath tub). They were in and out in about 20 minutes. I'm a fan and would definitely use them again! read more

Highly recommend Castillo plumbing! Professional, quick to make appointments, friendly. Won't ever charge fees for estimates or coming to look at a problem. This morning he came over to look at a leaking dishwasher and recommended who could fix it -- didn't charge for advice. read more

I made an appointment for Monday 11-2. It is now Monday at 3:45. No call, no nothing. Rearranged work for this. Obviously a company with no consideration for its customers. read more

Andres (Andy) replaced a leaky water copper pipe under my house. He is professional, and competent.