An extremely unfortunate experience in the professional execution of services and customer service. I would avoid using this organizations services. I contracted with Andy Paris & Associates to survey my cardinally-oriented, flat, regular rectangular, 5000 sq-ft lot so that new fencing could be properly placed on a lot that had no record of having been surveyed since it was first plotted by the city in 1907. A recent subdivision next door to the property had been conducted in 2007 with placement of permanent property corner markers. It seemed that this survey would be about as straight forward as they come. Sadly, that was not the case. The survey was performed on January 7, 2016. Not long after and without notice, I arrived home to find that three of the four corners of the property had been marked with no further explanation. 2 weeks after the survey was completed our landscape architect started calling Andy Paris & Associates for the results of the survey and checking with the city to see if a survey map had been filed. It took several months for both our landscape architect and myself to finally get a response from Harry Salo, PLS (the named Principal of Andy Paris & Associates, Inc.). Meanwhile, I was receiving unpaid invoice statements and leaving terse voicemail to pay the balance on the invoice even though they hadn't finished the work. Several email and voicemail left for Mr. Salo later, I finally informed his secretary what the situation was and she scheduled a telephone appointment for me with Mr. Salo. Mr Salo kept that appointment. I reviewed the contract with Mr. Salo; explained my original intent to have the property mapped and filed with the city; explained that only 3 of 4 corners of our rectangular property had been marked; noted that (as per the contract) the property lines themselves had not been marked; and noted that (as per the contract) a letter stating the finding, procedures used, and outcome of the survey had not been provided. We determined that there was a mutual miscommunication/understanding regarding the scope of work that lead to a survey having been performed without the placement of permanent markers and the filing of a property map with the city of Portland as was my original intention. That being the case, we moved on to the fact that only three of four approximate property corners had been staked and the lines had not been marked. Mr Salo asserted that marking the corners was the same as marking the lines and that all four corner stakes had been placed and that my neighbor, who I know reasonably well, must have pulled out the missing stake. While doubtful that my neighbor would have done that without telling me, it is possible. Mr. Salo noted that the stake had been placed outside the fence currently surrounding my property and that I would not necessarily have been able to see it. Mr. Salo offered to have a crew stop by, at no cost, and re-stake the missing corner when they were back in the neighborhood, which he assured me was often. That being settled, we moved on the the fact that the a letter stating the finding, procedures used, and outcome of the survey had not been provided. Mr Salo conceded that a letter had not been sent and that that was his fault. He stated that the survey data they recorded was in some disagreement with the more recent surveys performed and that he would prepare a letter personally with a unofficial map of the property describing the results. He asked if it was OK if he could get that to me in a week or two. I agreed. He apologized for the voicemail and letters about paying the invoice when they clearly had not finished their contracted work. We concluded our telephone meeting agreeably and I let hime know that I would be by his office in about a week to drop off a check for the invoice balance. I did stop by his office. Mr. Salo was very nice and we recapped the content of out telephone call. I left a check for the balance and the check was cashed. I received the letter he promised (without the "unofficial map") on June 16, 2016. The letter did state that the fourth stake was outside the existing fence corner but gave no further clarification as to it's location. The fourth property corner was never marked and the "unofficial map" was never provided. I attempted to contact Mr. Salo numerous times over the subsequent months, by email, telephone, and mail. I never received a response. I blame myself for the outcome. I should have waited for him to finish the work before paying him the balance. At its root, I never should have contracted with Andy Paris & Associates, Inc. in the first place. Our landscape architect and the architect who recommended Andy Paris & Associates, Inc. have ceased using their services. I've been in touch with the Professional Land Surveyors of Oregon and Board of Examiners for Engineering and Land Surveying regarding my experience. read more