4.5 stars Wow, this place is popular! It could be that it recently opened but it does live up to the hype! Shake Shack also serves frozen custard so technically Andy's isn't the only game in town. However, Andy's has a full menu of creations and you can get chocolate or vanilla custard. Most of the items are pretty large. If I want something smaller I get the kid's sundae. For something different I like the old fashioned root beer freeze. They do gift cards but the minimum buy is $5. This place has become our family's new favorite dessert spot. Nice that it's open late too! read more

Delicious malt and sundae. Cost is a little high but quality ice cream. Service was excellent! Very quick and professional. Recommend! read more

Andy’s Custard - Ice Cream & Frozen Yogurt Near Me - Waxhaw, North Carolina

Love Andy's! The line is usually wrapped around the building twice, so don't expect to be in and out quickly, but just enjoy the time with your family or friends while you wait because the custard is worth it! They make it to order so it takes a little longer than a fast food spot would, but it's for sure worth it! We drive about 30 min each way at least once a month for Andy's! Highly recommend. read more

The best frozen custard with the absolute worst customer service! Our family loves this place but we have experienced extremely bad service on multiple occasions and witnessed other customers being treated with the same lack of courtesy and apparent disdain for their loyal followers. Not sure if the management is staffed with inexperienced personnel, if the problems are limited to this location or if it is deep rooted problems within the company. The staff is inconsistent and several times we have walked the two miles from our house only to find the walk-up window closed and the only way to order would be to walk through the drive thru line with the cars! Dangerous to say the least! Most recently they have closed the walk up window and patio due to staffing problems. When we asked about it reopening the answer is "not for the rest of this season"!! Months!!?! If they cannot hire or keep employees long enough to learn how to operate a register then the problems must be significant. Very disappointed in the management of this company. The buck should certainly stop somewhere and not with their customers. The product itself is exceptional. read more

If I could leave negative 10 stars I would... this place has gone down hill. I have never been treated the way I was tonight in my entire life. This bigger guy at the window slammed my stuff down when I came up to the window to claim my order and I felt disrespected disgusted and disheartened. The awful Service here has steered me in the direction of the matthews location. They are way more respectful and polite there. And right at 11 when there had to be 15 people out front eating ice cream they turned all of the lights off as if no one was there just to be petty. Everyone else there was shocked at the way we were being treated. We called out a manager when this incident happened and all she said was "sorry I'll talk to him" nothing more. This place needs new management and new workers. Screw this place and it's staff. read more

We went to Andy's Custard tonight. We were waiting on the drive thru line and looked inside as we were waiting. To my surprise ,not 1 employee had gloves or masks on. Gloves should be worn by employees under normal circumstances let alone during a pandemic. This is very concerning ,as all of the ice cream, cones etc was being touched .I understand we are in a time where things are starting to loosen up with the Carona virus, but, it is not ok to put customers at risk .I will not be returning because of this issue. read more

Good custard, but lines are long (on a nice evening) and there is. I place to sit. Overall, we'll be back, but don't except a seat.

We love Andy's custard! We always order the cones and concretes and they are always delicious. Also enjoy the drive through during winter months! Such friendly service read more

A nice Carolina day calls for custard! Hit this location which was a far cry from what I am use to seeing at the Concord location. I went thru the drive thru and was on my way in less than a few minutes. My order of choice is the James brown. This girl loves her peanut butter! They have seasonal flavors and make the custard Krispy Kreme style right in front of you. Get creative during covid and go for dessert and a show! Just social distance while there. read more

Pretty good custard. Not a lot of topping options besides syrups and some fruits. Customer Service has room for improvement.

This place is ridiculously good however very busy in the evenings. It is so close to my house it's almost scary because I want to go there at least three times a day, it is that good! read more

This place is fabulous. It's a drive through ice cream shop with so many options. It's delicious, so if you like ice cream, it is well worth it and there usually is not a big wait. Also friendly and generous. read more

Great ice cream with tons of options for everyone. If you like custard based soft serve.

Cashier got me and my friends order messed up really bad. We both ordered smalls but got a small and a medium, and our toppings were incorrect and in the wrong ice cream flavor. read more

Delicious frozen custard !! Really nice employees and a great menu. We had scoops of chocolate custard & it was sooo good. Ice cream tastes fresh and rich. They have a nice parking lot & it's right off Rea Rd toward the end near Waxhaw. read more

Waited over 15 minutes in the drive thru line..ordered a ozark turtle sundae only to find that it was melting by time I parked my car in the parking lot to eat it. Disappointing. read more

You start with vanilla or chocolate and go from there. Basic options but endless combinations. Best part it's a drive thru!

To do a thorough and thoughtful review I'm going to need to go back several more times...just kidding...I just want to return all the time. The drive through moves quickly and it's totally worth the wait. We prefer to do the mixed custards. They offer chocolate and vanilla custard, plus a long list of mixers. Our kids really love the "James Brownie Funky Jackhammer" and we've tried many of the other ones. I love good old chocolate with reeces cups in it. But you really can't go wrong! read more

Hands down the worst ice cream I've ever had. I took 2 bites of my sundae and threw it in the trash. A sundae from McDonald's would have been better. Never again! read more

Andy's is the best around. Not only great custard but Reggie and his team provide the best service.

When I saw a custard store was being built just a mile up the road from us in Blakeney on Rea Road, I was a bit disappointed. I thought there might be a store or shop that would be more multi dimensional. Surely, I thought if a fast food joint was going in, I would be able to get some good iced tea. So, fast forward to now - when I see the lines wrapping around the store with both adults and kids drooling for this custard. It made me curious. And hungry. I gave in and went this evening. It took forever for the line to move because for every adult, there were about ten kids, or at least it seemed. When finally I reached the window of paradise, I ordered the Strawberry Anna Sundae. Four bites into it, I realize what all the rage is about. Their menu goes on forever and already I can't wait to try every single thing they serve up! The decor is a throwback to a simpler time and I imagine it also draws people there. If it weren't for the long lines, I would give it a FIVE star rating. Shouldn't they have built a store with twelve more windows? Shouldn't they have twelve more cashiers? Shouldn't I have known this was going to be splendid the minute I saw it was a frozen custard store? Silly me. read more

Andy’s Custard - Ice Cream & Frozen Yogurt Near Me - Waxhaw, North Carolina

See all

Fast and friendly service on our first visit! The Bootdaddy Concrete, Strawberry Shortcake Sundae, and the Andy's Ozark Turtle Sundae were delicious! read more

I always get the Turtle Sundae, and it hits the spot! The hot fudge is nice and warm, the cherries are juicy and delicious, the pecans are crunchy and satisfying, and the ice cream is fluffy and delicious. read more

Double yes! They only have vanilla and chocolate but my kids loved it. I actually prefer this to ice cream! The interior is so clean.

Since I put myself through college working at Dairy Queen I thought Andy's brought me back there with this large Glass and very festive looking building which was quite inviting. Translating to DQ terms Andy's has concrete which is DQ for Blizzard. They have a number of designed combos or you can make your own. I went with the boot daddy which has Oreo, caramel and hot fudge. A delicious combo. The small was a plenty big for me. read more

Hopped in the car tonight for a hot fudge sundae with my husband. We waited in the same spot in line for 10 minutes....no movement. Finally one car was served, then waited again for about five minutes. There had to be at least 15-20 cars in front of us. Decided at this rate the wait was just not worth it. Is there no manager on site? Someone needs to show this place how to move customers through quicker. read more

As much as I hate to give Andy's a bad review... the service at this location is atrocious. They are so understaffed that your have to wait 30-45 minutes for custards. The owner claim that it's a "staffing shortage" which is an absolute lie. There are kids lined out the door that would love to work there. Greed is the only reason for the long waits. Please help these poor kids out and hire more people. It's completely unacceptable. read more

Good place for some frozen custard on a warm summer night. Clean plus friendly service

MAYBE. The word of the night. not much else to say. I went here with my dear friend and although the custard was enjoyable the staff called her a sneaky little snake. aside from that. pretty delightful time, delicious dessert. read more

One of the best ice cream, milk shakes places in Charlotte, seasonal treats are amazing

I like it's here. Good I've cream options and kids like it. Nice staff and decent location. Almost too many options though - ergo the 4 stars and not 5. I ordered my kid the banana split. Apparently it was wrong because she doesn't eat nuts. She wanted the straw-Ana. My mistake. She didn't eat it and I had to pay to replace it. It's my fault for ordering the wrong thing - but when I was in service we comped food all the time of the wrong thing was ordered or the customer didn't like it so I kinda ticked me off to pay 8.50 for one ice cream. read more

Best...place...ever! I had this place when it first came out, and I've loved it ever since. I love the boot daddy, snowmonster, caramel, and the nascar one. It is also good because I can walk to it. This is a lot cheaper and it is worth it for $6 for a small concrete. $6 at coldstone is like 6 ounces which is nothing. It's always busy during the winter, fall, spring, and summer. read more

Went here today. Hubby got a vanilla ice cream cone and I got the hot fudge sundae w/pecans. So delicious! Smooth and creamy. I found it not as filling as ice cream. Pricey but I would return and try something else. read more

Don't get me wrong, good custard (not as good as Rita's, but the extra topping options are great). However where i have to give them just one star is because every time I've been there they've forgotten something from my order. One time they forgot multiple things and i noticed and mentioned at the window, he tried to argue with me and said i didn't order it when the lady taking my order repeated it back to me and i know i ordered 2 things. Then i drove away and remembered they forgot my side topping i paid for and had to go BACK. Another time was the worst, i took my daughter who has a nut allergy and asked please no nuts she has a nut allergy, the boy taking the order said "nut allergy got it." THEN the other boy at the window repeated when handing us the ice cream, "and her is your nut allergy ice cream." Got home to find it was FULL of nuts. What the ....actual hell lol how did they mess that up when repeating it so much. Then we drove back and they weren't apologetic at all. I also want to mention their inconsistencies. I've ordered the tin roof in a regular and a large (they only have regular and large) and every time the large is the same and one time they gave us a size neither regular or large but more like a medium? And we mentioned what happened to the large size we paid for and he kept insisting this was the large and took it out on us when we've literally been here a bunch. Anyway, after the nut incident we've called it quits. Embarrassing how much they don't have their shit together over there and don't have any decent customer service skills.. read more

I love the vibe from this place ,lots of chrome and old style. Just first visit hot fudge sundae,it was great I like they have ice cream floats I will be back for one soon. read more

Zero star, not an option. My first and last time there. Left with nothing. I wanted a simple cup of vanilla ice cream with hot fudge. That's not allowed. They would rather lose business, if they can't up sell on things you don't want or need. Seems like a good business model? ESP since they had what I wanted. So they won't get my business. read more

We love this place!! Servings are huge and they always give us a sample for our puppy! We love the later hours and the employees are always so nice. We bring all our out of town visitors here read more

They have great service and kind workers. Comes out incredibly fast in drive through but may take longer for walk up since drive has priority. Great tasting custard and absolutely recommend!! read more

Great food, and great service! The girl at the drive through window was so sweet, making conversation while we waited. Keep up the great work! read more

Hey Andy's... here's a novel idea... How about investing in an actual drive-thru intercom for your drive-thru? And then hiring someone that just takes orders? It's a tried and true process used by all fast food restaurants. And maybe, just maybe, people won't have to wait an hour in line for ice cream. Just saying... read more