Ordered a vanilla milkshake. Service was prompt. Milkshake was large, thick and delicious. I will return. Ordered outdoors from a window and did not look for seating. read more

Starting the summer out in same way as last year. Long lines, inattentive counter help. If you are going to push kiosks at least have more than one. read more

Very friendly service. My first time being at a Brusters and it was only walk up offered. The guy let me know that this was one of the first locations that was started before the drive thru was introduced. This location is 25yrs old. One of my favorite ice cream shops Nice little cozy ambience read more

Bruster's Real Ice Cream - Banana Split - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

We all scream for ice cream! great place to stop by for a quick treat for yourself, the family or a date. They have quite a few tables outside or can just sit and relax in your car. Plenty ice cream and treat options to chose from. read more

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YUM!! is all that I have to say. this is such good ice cream I just love everything that I get when I go. Yes, the line can be long but so worth it and they have Dairy Free options, Sorbets and so many amazing flavors. I love all the cone and cup choices and toppings. Too many flavors to talk about but I love the Dark Cherry flavor the most. Plenty of parking you can only enter one way so keep that in mind. But give them a try again YUM!!!!! read more

Well, I just may have had the same person as Kelsey had in the other bad review. So, I made an online order saw 2 ladies inside near fort windows gabbing. I go to the window that reads ONLINE ORDERS PICKUP HERE. I always order online and go to this same pickup window. This time the younger black haired lady notices me and I catch her eye . Cindy turns around and looks miserable and points me to the front window and waves for me to move . Then I'm at the left window and Cindy is still not happy and points to the right of that window . I mentioned that the original part stated for online orders to pick up there . Cindy then asks - did you place an online order? Uh yeah Cindy now you're getting it. The younger lady was polite and I asked for the rude worker's name . Cindy... I've gone to this location for over 14 years . All the employees are so nice and polite. Not today .. jeeesh..! read more

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The girl who took my order was so fun. Her name was lily and she was super nice and took it so speedy quick. read more

Bruster's Real Ice Cream - Salted caramel shake - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

I'm at little bit of an ice cream snob and who normally doesn't like venture outside of my routine creameries. However, my daughter took me to a Bruster's in Conway and least to say I was blown away. Once I got back home I searched for the nearest location to me and found this one. After waiting all week to try it, I arrived at the location 10 minutes early. Once the attendants noticed my parked car, they turned the OPEN sign on ! The manager on staff, Eric, was super helpful and friendly. Once I noticed that the flavor that I had in Conway wasn't on the menu, Eric was extremely patient with me and helped me to create something close to it. Then he offered to make the featured flavor for me and to call me when it was done. DEFINITELY my new spot...great ice cream and exceptional customer service!! Welcome to the family and normal rotation Bruster's!!! read more

Horrible! Chocolate raspberry truffle shake was all milk, had it remade and still the same. Usually need a spoon, not today. Yuck@ read more

Bruster's Real Ice Cream - Shake - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

I usually get the coffee ice cream on cone. This time was the NY cheesecake, which is just as good and tasty love the graham cracker blended in! The Graham Central Station & Caramel Coconut Cookie tastes great. read more

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LITTERALLY NO COVID 19 PERCAUTIONS!! None of the people waiting in line wore masks and there was no social distsncing in place! Even the worker wasn't wearing his mask properly!! This is simply ridiculous! Covid won't gobawa unless you do your part so wear a mask!! read more

Bruster's Real Ice Cream - A worker with mask on his chin - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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This ice cream was amazing! We had the Oreo sandwich with strawberry and a shake! Good service at a great price! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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The flavor and quality of ice cream here is still wonderful . The service however . Something that needs serious addressing . Are these young adults working the ice cream clock all hours or are they teenagers , I really can't decipher . Attitude, customer service, and professionalism points to teenagers . Most companies could seriously benefit from Chick-fil-a's training in employee services. I'm tired of my money/card not being handed to me and slid on a counter when I have the respect to hand it to the employee, I'm appalled at an employee in training getting yelled at Bc she asked which cone to choose . I don't like my 6 year old son seeing anyone getting belittled by another , especially when it's an obvious race difference. I've had to ask a young man to hand me my credit card as I did him the courtesy of doing so , and I've had to tell a young lady I don't like the way she spoke to her trainee. Please note, I don't care if she's your friend , the way you speak to her she shouldn't be . I just will not spend my money at an establishment that doesn't value who serves their product . Too many ice cream shops in the area to deal with subpar customer service and employee etiquette. Why am I even going to spend $6 on a cone and some for a possible tip when , you can't display common courtesy to me or to your teammates? read more

Bruster's Real Ice Cream - I will be contacting - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Well I was so excited to see that Bruster's is open. During this quarantine I have been craving ice cream so badly. When I pulled up it was a gentleman at the window in front of me so I kept my distance but he was nice. I wasn't in line long before a young lady opened the side window and apologized "rudely" that the restaurant is closed and that they closed 15 minutes ago. I guess that she was EXTREMELY tired. It was 2 people on line behind me. Its a pandemic & obviously customers are still trying to patronize this restaurant. I understand that they were closed but tone & customer service is everything. read more

I go there all the time, especially after i go fishing with my little brother. Ice cream is great plus when i bring my dogs they always get the pup ice cream and they love it. read more

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Bruster's is one of my favorite ice cream places to go to. There is a wide variety of flavors and menu options, and they have fast and friendly service. There's some outside seating or you can just eat it in your car. I haven't had a bad experience and would definitely recommend people to check this place out! read more

"Terrible food, slow service, dismal ambience, and overpriced ice cream. Save your money and go elsewhere."

Great ice cream. The few times I drive by this place, it was always crowded like it was THE place to go for ice cream. Once pulling up, I saw a poster for Butter Brickle. I had no idea was it would taste like but butter sounded delicious. Once reading the description online, I was sold. I got it in a cup and added a small cone to eat later. Perfect pick and hit the spot that night. My second visit I got the same thing but I'm a waffle cone at the best value for $4 and change. It was good but the toffee pieces tasted off at times like a burnt taste. I want to see what else is good. There's tons of flavors and seasonal ones too. This business had tons of locations and not just a local thing. There's a loyalty program when you join the app. read more

Bruster's Real Ice Cream - Butter w/ spice cookie! - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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Drove 15 miles to pick up dessert for dinner and there was a We will be open at 1:00 today. Bummer. There were employees inside but .... No joy. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

This place is run by teenagers that are totally unsupervised. They could care less about the customers and are so uninformed, disingenuous and know nothing about work ethic. The owner is not much better. She is totally fine leaving these unsupervised teenagers to run their business. I brought my concern to the owner with how I was treated and she was not overly concerned. They illegally charged my credit card, without my consent. I have been trying & trying to get my money back to no avail. Very long and aggravating story. Go elsewhere. The product is just as bad as the service. Pricey for nothing but a headache. read more

I really wanted to like this place. I've tried it a handful of times but tonight 5/29/2022 is my last. There are two main issues that force this decision. The first is poor/slow service. The teenagers working there just cannot communicate. I'm not sure the young girl at the window said one word to me. The second issue, and this is the main reason why I can't come back is the premium scooped ice cream is way too soft. It has the same texture as sour cream. It melts way too fast once you get it. My two sons both said tonight, "Dad we don't really like this ice cream place." Neither do I! read more

Was the weirdest most rude ice cream experience I've ever had. Zero stars. We didn't even end up getting ice cream. Walked up to order and the girl at the window said I NEED TO SCOOP THIS OTHER ORDER THEY JUST PAID. And closed the window read more

My husband and I have been here a few times but that was before I had this app. Every time we have come here it has never been busy. They have a lot to choose from on their menu. I ordered a brownie sundae. I made no changes to it. So it had brownie, vanilla ice cream, whipped cream, chocolate syrup and a cherry. My husband ordered the banana split. BOTH of these were massive. We didn't realize how big they were going to be. I got a new phone since then so I lost the photos. But they were very neat to look at. My husband loved his. He had lots of different elements to his. Mine was okay. The brownie was dry. Other than that... it was pretty basic. We will come back sometime in the future. I'll mix up my order next time. The staff was pretty friendly and the area to sit was pretty neat. read more

The only reason I am saying this is especially because we are in COVID-19 right now! I took my daughters there tonight and no staff at anytime wore gloves. That is so not ok!!!!! Touching cash, cards, then immediately going to make ice cream etc while not only not washing their hands there weren't even any gloves used. Whoever owns or manages this you know better and don't leave these kids alone with no safe serve certified person on site. It's just gross. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Happy to have discovered Buster's, just off of Pineville-Matthews Highway on John Street. Great selections of ice creams and very generous portions. And the ice cream has that creamy, flavorful heaviness of premium ice creams. You can get just about any type of sundae, cone, dish, cups or bowls. Prices are very reasonable. Have kid sizes that are also great for seniors. A really old time place that is not commercialized...or at least it is not obvious. read more

There were plenty of servers working on the Saturday night before Memorial Day. It took no time at all to get served and our scooper was super nice. As always the ice cream was fresh and delicious. I got a small cup with one scoop of peanut butter puddles and one scoop of black raspberry ( my all time favorite.) will gladly come back :) read more

UPDATE 9/12/2016: The manager of Bruster's contacted us about this matter. The server had made a mistake and was misinformed. The manager offered us to return for 2 free ice cream bowls with 2 different flavors. I feel like this was a better customer service experience and I have since raised Bruster's back up into a 4 star rating. Thanks Brusters's. ---------------------------- I don't know what is wrong with Customer Service these days.....but Bruster's almost falls in line with my last Subway experience. And that is not a good thing.... My friend and I have recently started frequenting Bruster's about twice a week this summer. We've been going for about 2 months now. That's a lot of $ spent on ice cream. Each time we go, we get waffle bowls....with 2 scoops of Ice Cream. Both of us always get 2 different flavors in our bowls.....UNTIL TONIGHT.....when we were told No Can Do. The chick who served us at the window told us that we were not allowed to get 2 scoops of ice cream of different flavors. I was shocked....as this is what we have requested and received this ENTIRE SUMMER. When I had explained to her that this is the first we have heard about this all summer ..... she proceeded to tell us that "well, I'm sorry,....but the other people must have been doing it wrong". WHATEVER! I mean c'mon.....what ice cream parlor denies it's customers the right to what ever flavors they want. None of them....this is just crazy and absurd. So basically, I'm giving Bruster's 2 stars because the ice cream is good......but the service this time killed it for me. This kind of treatment totally takes the joy out of getting ice cream. Getting Ice Cream should be fun. Sorry Bruster's, you lost a sale of about $16 when we walked away from the window because the person you chose to represent your business denied us the joy of ice cream that our pallets craved. Hopefully you will contact us and get back in our good graces. Other wise....We will just go back to DQ.....where we can get it any way we want it. read more

Yay! I'm a fan. I first heard of Bruster's when I would visit my sister in Williamsburg, VA, she would get birthday cakes from Bruster's. Then when I moved to CLT I found one in Matthews, so now anytime I am near Monroe & 51, my car automatically pulls in there. I don't know how it happens, but I find myself parked in the parking lot, I might as well get something. They have tons of choices, I couldn't decide today, I was torn between chocolate cake batter, chocolate mint chip, something with peanut butter. I totally flaked at the window and ordered chocolate in a cake cone. When in doubt I just go for an old stand by. They offer sundaes, waffle bowls and cones, banana splits, cake cones and sugar cones. The cake cone was fresh, light and crunchy! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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Some of the best ice cream ever had so so good. Very rich and creamy. We like that there are so many oatmilk options. Creative flavors . Wish there was either indoor or covered seating outside but worth standing in the rain bc it is that good read more

Great spot in Matthews to bring the kids after a ball game and get a sundae. The ice cream is cold, the employees are all high school hippies, and the line to get your sweet tooth fix is tolerable. It's got everything an Ice cream shoppe should have, so don't be shy ordering your brownie, banana split sundae with chocolate ice cream, hot fudge and peanuts - they will deliver! read more

Bruster's Real Ice Cream - Kids under 40" get a free baby cone! - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Came here after a really filling dinners. The lady who served us was really sweet. We had the coffee ice cream which was really good, not too strong. Also had the graham cracker one which was absolutely divine! I think they would make great shakes! They have a whole long list of flavors inside, some looked pretty interesting! Oh and if you download their app you get a coupon for $3! read more

Bruster's Real Ice Cream - Flavors - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Go to Bruster's. That's it. Stop reading. Right now. The fact that you looked up a review should already cement it in your head that this is the premium ice cream place in Matthews, hands down! What more do I need to say? This place is amazing. There's some chairs with umbrellas over them and stuff, right around the serving area where you buy the actual ice cream. It's very nice looking, modern, and gives you that cool feeling of just being outside eating ice cream. My personal favorite? I always get the to-go pint, partially because I am on an extremely complicated mission to try every flavor on that menu and judge the top five. So far, I've gotten New York cheesecake, chocolate Oreo, and cake batter, so I've got a long way to go. I'm going to make it, I know I will. The New York cheesecake is definitely a must-have if you are remotely interested in something cheesecake-related or even if you haven't had cheesecake before. I'm fairly certain you won't be let down :-) They have a bunch of other items as well, including some blasts (equivalent of Dairy Queen Blizzards) and some ice cream cakes, as well as shakes and mix-ins such as M&Ms and Reese's cups. I'm highly grateful that I stick to one thing because I could spend so much money at this place if I let my mind go wild... but alas! I must complete my duty to let the public know of the top five. Anyway, 5 ice cream scoops out of 5, stop by here right after you pick up your groceries from the Aldi's next door. read more

Favorite flavors? Cherry Coffee Vanilla Favorite sundae? Strawberry shortcake Friendly helpful staff? Yes! Always friendly and helpful. Really fresh, high quality ice cream. Outside seating is a nice touch. Makes a hot summer day much nicer. Fun to see nearby families with happy kids. read more

If you order a customized cake, start checking on it's progress in advance. I've had the same issue twice (shame on me for going back a second time).I call the morning of the pick up and they can't find the cake, which is the bottom layer. The asst manager, Ryan, doesn't understand where it went!! He has another chocolate cake but the ice cream has to harden and I can pick up at 6 pm which is 5 1/2 hours later and just before my party. The cake was ready but Ryan was gone even though he knew I wanted to see him. Poor customer service all the way around. read more

The ice cream is amazing. My favorite is the cookie and cream and my brothers are always begging me to take them to this place. That's how you know it's really good. I think I'm some days they change their favors cause they don't always have all of them available. Try them out some time. read more

Bruster's ice milkshakes are definitely the best around, the cake batter is delicious. I go to both this location and Indian trail. Tonight Hannah saw my childrens hospital vistor badge and wrote a get well note for my daughter. It's the little things that make life more enjoyable. :) read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

It's an overall nice place to sit with the kids and have some desserts. They have patio tables with umbrellas. We live nearby and have came to this establishment quite a few times in the last 6yrs. I tend to enjoy the sorbert options. The sundaes are loaded and well worth the price. I feel like it's best to be shared unless you're into all that sugary goodness! They do have quite an alluring menu of ice flavors. Today, perhaps one of the employees was having an off day or so but she made it a big deal that I was sharing a baby cone with an almost year old. I was actually going to get my own and let my daughter have a taste from mine but a baby cone was offered so I went that route. The particular employee basically watched us out the side windows. Let's be honest, a one year old isn't going to devour that cone alone before it melted away. My three year old couldn't finish it completely. What we ordered was one kid's dirt sundae, a baby cone for our 3 yrs old and almost 1 year old and my husband wanted a small portion and requested a baby cone. Now, let me be clear, we expected to be charged for the baby cone he had received because, he's of course well over 40 inches and thus, makes him ineligible for a baby cone. Our 3 yr old dropped her cone without a single lick and once my husband and daughter went to ask if they could received another one being mindful, we would've paid IF it was requested but the lady mentioned she have been watching us and saw myself eating the baby cone that was ONLY for our one year old. I feel like, assumptions were made that we came solely for the free kiddie cone. I would've ordered a full sundae if I had stomach space for it. So, moral of this story, if you have more than one kiddie who are under the 40" inches and requesting a baby cone, be cautious that you may receive glares if you should dare take a few tastings off that cone. Although not stated, you are expected to make a purchase alongside of ordering the freebie. We enjoy coming here but maybe it will be a second option after frozen yogurt due to the vibes we get. read more

Bruster's Real Ice Cream - Pina colada sorbert (sorbert flavors varies) - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Try the Banana Split! I've passed by this place many times since moving here. I heard a lot of great reviews, too...also evidenced by the super long lines every time we passed by. My husband and I finally stopped by when we saw that there wasn't a line. It was hard to choose from so many options and flavors but what helped us decide were the memories we had of sharing banana splits during our dating days. What a great choice we made! The ice cream were clean, fresh and light vs. the artificial stuff that leaves you feeling heavy, thursting for water and some that left an oily film aftertaste. Not overly sweet, either. It came in a bowl with a scoop each of vanilla, strawberry and chocolate ice cream topped with sliced bananas, mascerated strawberries, crushed pineapple, fudge, whipped cream and a cherry on top. We omitted the nuts. Appreciate that the server asked if we wanted any instead of just adding it. It was so delicious! Definitely will be coming back to try others on the menu. read more

Dude. I don't know what all of these boomers are talking about the service sucking. The teenagers who were working there were more than helpful, patient and kind. We looked at an owl together, I got my Icecream within a minute and that was it. Chill the hell out and quit dogging these kids who are getting paid minimum wage to deal with tight asses like y'all. Plus my icecream was BANGIN. Ps. The girl at the window said MORE than one word to me and was super sweet. read more

I've been a loyal customer for the past ten years. There are 5 of us in our family and we always get our birthday and celebration ice cream cakes at Bruster's. Today I went in and asked them to write a message on one of their cakes. The employee asked for help from an older woman with short hair (possible the manager) , she came over and said he was fine. He asked for help again, she refused. He apologized profusely. He tried his best, but it wasn't anywhere near what was expected. I told him it wasn't his fault he asked for help. The woman then screamed out, "We are busy doing other things". Note to the manager, that's not how you treat your employees or your customers. read more