A nice late night ice cream option! The girl who took my order was very nice. I've always experienced fast service at this location. Ice cream: 4/5 Service: 4/5 Price: 4/5 Cleanliness: 4/5 read more

Andy's Frozen Custard - Butter pecan concrete with waffle cone pieces - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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It was the perfect evening for ice cream and Andy's was just around the corner so we decided to swing by for a visit. Apparently so did everyone else in the area. The place was packed, the drive thru line was wrapped around the building and the customers were growing impatient waiting for their orders. We got in line and waited to place our order wondering if we made a mistake. It wasn't a very long wait until we were ablet to place our orders and even though Andy's was as busy as it was, the gentleman that took our order was really nice and patient. Long story but in the end that same gentleman singlehandedly finished taking orders, jumped into the back and caught all of the walk up orders up by hustling back and forth. There were three people working the drive thru and he, alone, was taking orders and filling them. I wish I had his name to give him the proper props. There was a long wait but given the hustle of this one employee I was okay with the wait. I ordered the triple chocolate concrete. They were out of cookie dough so I substituted for brownie. Overall it was a good choice for chocolate lovers. The ice cream is very smooth and their is not shortage of cookie dough or chocolate chips. Overall, a great place for a twist on ice cream. Great location and I will say this could have been a horrible experience had it not been for that one employee. read more

Giving it 1 star because 0 wasn't an option. Don't waste your money. Ordered a milkshake. After saying the custard machine was broken I was told they only had vanilla. Got my "milkshake". Frozen chunks of unblended custard a squirt of chocolate syrup and some milk poured over it. Couldn't be bothered to blend it. Total waste of money spent $8 for nothing. Rude employees and CRAP PRODUCT! read more

I grew up on gooey butter cake and was so excited to see Andy's is doing a gooey butter cake special. Unfortunately, we have no Andy's near us in SW Charlotte, so we made the trek to the Matthew's location to give them a try for the first time. I was going to get two pints to go. The guy working rang me up, but then thought to go look. Nope, they were out, he said they had not made any last night. He offered a concrete instead. So I said okay after inquiring the difference - definitely helped in explaining. He told me it was $17 and some change. I thought that was really high when I paid, but then I see him bringing out two concretes. I guess he assumed I wanted two because I wanted two pints. I should have inquired when he told me the price, so I took both after he had made them. Just a miscommunication and understanding on our parts. I get home and see I'm actually charged $21 and some change. As I see the menu now, I was charged the right amount for what I got. What likely happened was that he rang in the pints, told me that amount, but then realized he needed to change it to concretes without telling me. I'm fine with paying the right price, I just want to be told about it as it comes across as deceiving when I see being charged a different amount - no receipt was given or offered. Last issue - only one person working. He was helping me at the walk-up while also working to help the drive-through at the same time. So it was very slow going even though he was working as hard as he could, making you feel bad for the guy. The concrete was great, and I wish I could have had it in pints as advertised, but improvements could be made to make experiences better to get to 5 stars. read more

The yummy vanilla caramel latte is an accurate representation of what it tastes like. Only qualm is with the ice. Cup was filled with more ice than necessary. Dirt in worms is great! Definitely something I'd reorder. Pleasant staff & family friendly environment. read more

Andy's Frozen Custard - Yummy vanilla caramel latte - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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This is a nice ice cream shop located in a shared shopping center. They have a variety of items on the menu and the customer service is outstanding. I highly recommend the ice cream was fresh and the place is clean around the building. I hope you enjoy and have a great experience. read more

Staff from the Ballantyne location needs to educate them on correct portion sizes, how to provide the correct receipt, and how to professionally present themselves read more

Where is the custard at Andy? I'm not sure where they put the rest of our order ... we've been here a few times and while they are happy working and friendly man at the register - the ice cream has been a bit short - thought it was a fluke but now all 3 ice creams are missing around 3-4 inches of custard ? I don't understand. A year ago we would have to hurry up and eat the top before it melted and fell out of the cups . It was "watery" more consistency w that if a malt/milkshake and these were jackhammers ? I thought they are supposed to be like frozen custard at least they were a year ago . So sad I love their custard but I don't have any other location near me . Please do better Andy . This is not my first negative review for this location . Ugh . It's ice cream ! So easy !! read more

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My four friends and I came to this location tonight and all got separate orders. Two bites in, my friend and I chewed on something crunchy. I spit it out in my napkin because it got stuck in my teeth. IT WAS METAL SHARDS! We went back and we showed the manager and she didn't even apologize. She just took the napkin, and gave us refunds. Didn't ask if we're okay or if we ate it or cracked a tooth (which I think I popped a filling)... she was so UNBOTHERED. We asked what it was and they tried to diminish the problem and said "oh it's nothing". The manager brought the guy over that made the ice cream and he proceeded to show a metal spoon that we heard crash to the floor as we were waiting for our orders. He held it up and it was visibly chipped. So he USED the broken scooper and contaminated the whole entire batch of custard. I'd like to believe they threw the batch away but who knows. Obviously there's a lack of hygiene and self awareness here and we'll never be back. These kids working at this location obviously do not care what goes into your food. Don't go here unless you want shards of metal mixed with your ice cream. read more

Fast and polite service with rich and delicious custard. It's not the same as ice cream so don't over do it. It's thicker and richer than ice cream and has a different mouth feel. The sundae I got had hot fudge, caramel, pecans and a cherry and it really hit the spot. I wish the toppings and ad ons weren't as expensive as they are, but there's not much you can do about that. read more

Andy's Frozen Custard - Turtle sundae - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

This is an excellent spot for frozen custard! The staff is always friendly and I have never had trouble with my order. The custard is the best around and I recommend a Jack Hammer if you stop in. It's a busy place so plan ahead. You might have to wait, but it's worth it! Parking can be a little hinky and they take your order at the window if they don't have someone with an iPad walking through the line. But it's delicious and fun to try something new! read more

This is our favorite ice cream place. The service is always good. Be prepared for a long line.

Keira helped me. She is quick, polite and just a breath of fresh air. Made me a jackhammer, it was wonderful. Just what I needed. Thanks. Highly recommend Andy's on a rough day. read more

Delicious. I tried the Butter Pecan. Roasted pecans, butterscotch and vanilla custard. It was the best. The service was friendly. I was overwhelmed by all of the options but went with my "go to" classic flavor. read more

Andy's Frozen Custard - Butter Pecan custard - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Yummy Yummy Yummy Good for your tummy. Yummy Yummy Yummy Don't cost a lot of money Yummy Yummy Yummy Especially when it's sunny. My grandchildren loved it want to come back. God bless all my fellow foodies Always read more

Andy's Frozen Custard - Yummy - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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Exceptional customer service from Trenton from Prosper, Texas!!!! You are the best!!!

Store never is open until time stated. Employees are rude. It's frustrating that they state they're open until 11pm but often are shut down at 6pm. read more

Fabulous custard! We loved our sundaes and they're so friendly! Homemade custard is delicious!! My kiddo likes vanilla custard with sprinkles. I like the vanilla with Oreo crumbles, chocolate hot fudge with caramel sauce! Yummy yummy! Their drive through is quite fast! We had a wonderful time. Excited to return again soon! read more

Andy's Frozen Custard - Oreo, hot fudge, caramel sundae! - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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I've been to Andy's several times, they finally opened this location which is much closer to me than the others so I had to check it out! I tried their peach dream concrete for the first time, which had chucks of fresh (not soggy) peaches and caramel. Soooooo good! I also got a pup cup for my dog which was just plain vanilla custard with a mini cone. He of course devoured it. The employees at this new location were all very kind and you could tell they were trying their best to give this location a good reputation. I will note that the custard itself seemed slightly more liquidy than what I'm used to at Andy's, maybe they're still getting the hang of things. Overall, a solid experience! read more

Andy's Frozen Custard - Peach dream concrete and pup cup - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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They have the best shakes in the game no lie. Cool little vibe on the outside, the staff is quick with it.

Terrible service. Slow. Barely any ingredients after waiting 45 minutes. Will never be returning

The quality of the custard has changed over the past couple of years, not as rich. Had a brownie sundae that was almost all brownie with less than 2 oz of custard. read more

I love this place! One, because the desserts are amazing. But two, the service and hospitality from Damien is astounding! He stood out in the rain to successfully take our orders, and never got frustrated once, instead actually made us laugh and gave us some of the best recommendations. #OoeyGooey He is such a delight and I always hope to see him out there or at the window when I come! Happy & returning customer read more

Very quick & efficient service. They have a drive thru or a walk up. The custard is so yummy too! I have loved Andy's for a while so i'm so glad they finally have a location here. I tried a small ooey-gooey & my sister got a turtle sunday wit no hot fudge & added strawberries. They were very easy going about switching things around. We'll be back. read more

Andy's Frozen Custard - ooey gooey - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Ordered a chocolate milkshake with vanilla custard and chocolate syrup and a medium vanilla cup. Had to remake the milkshake because some how guy thought chocolate chips was syrup. And still got it wrong ended up with chocolate. Ok at best Culver's is way better. Also the kid tried over charging me in the beginning saying for the 2 items it was 19 dollars I checked him and he said oh my bad I Added too many items. Bs bastard was trying to run game on me . I am calling corporate I don't normally do that however these guys are running game make sure to check your receipts read more

A happy place for hot summer days. I have been excited for this location to open since I saw the sign go up earlier this year. It has been a regular ice cream fix since I started going to the Concord Mills location then to the Waxhaw location because it felt ever so closer. The frozen custards don't disappoint and they have so many different ingredients to choose from. My flavors of choice are the Rico Sauve, Boot Daddy and James Brown. They also have different special treats that race car drivers mix together. I usually vary the choices they make to make it my own. You really can't go wrong with this place. It's satisfies the craving when the taste buds scream ice cream! read more

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Your quality control needs some work. More than once, at this location, our Concretes are very lacking with the "fillings". If we wanted plain custard, we would order that. Tonight I ordered a Concretes with crème caramel and hot fudge. There was a small bit of caramel but basically no hot fudge. My husband had raspberry and bananas and it lacked bananas. We have not had this problem with the other location. read more

Service was good however the price for my drink was ridiculous! This was the root beer float that I was charged $11.99. The cashier said the prices went up. So the quality of the drink is what was given before I even attempted to taste it. read more

Andy's Frozen Custard - Root Beer Float for $11.99 - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

Best drive through custard place ever. The pint flavors are a great treat to pick up and have for the month! The custard is always the same consistency and texture, I love their seasonal flavors! read more

The customer service and knowledge that Damion has is outstanding. He is so friendly and knows the products. My family looks forward to seeing him every time #Ricosuaveisthebest #matthewsnc read more

Jayden is the best!! Best employee at this location hands down! He truly made our visit at Andy's special; he was super attentive and nice to us. His kindness and courtesy did not go unnoticed! read more

Andy's has the best custard in Charlotte. I've been to a few places in the area but Andy's is always number 1 with experience. It isn't a sit down restaurant, however they do have a few tables outside to sit and enjoy your custard. They sell a variety of different flavors and kinds of ice cream. The staff is always friendly, patient and willing to give suggestions. Definitely check it out if you're in the Matthews areas. My favorite is the Oreo cheesecake. Their cup sizes are really big and affordable. read more

Good ice cream soft so you can eat more at a time cookie dough is really good it is a go to go there soon!

Best frozen Custard in Charlotte!! Drive all the way from Monroe for our treat. A store is suppose to open in Matthews. We sure hope they do real soon!! read more

The most dangerous thing about Andys, if that it's up the street from my house. I literally have an addiction! My go to orders are: 1. A medium Sundae with vanilla custard (Topped with fresh strawberries and pecans), Or 2. Either a large or medium concrete, with vanilla custard, with fresh, strawberries, brownie, and pecan mixed in! They literally have an app, to reward you for being a loyal customer. Let's just say that at this point, since they have been open near me, I have earned 3 free treats. Check them out! read more

Andy's Frozen Custard is Fantastic! The custard is creamy and delicious much better than typical ice cream. The place just serves ice cream and the line was out the door on Monday night. Don't let the line scare you, it goes very quick. They take orders chick-fil-a style so passenger seat be ready! My one complaint was that the toppings were just on the top. Usually concrete mixers are mixed throughout. It just left a lot of vanilla ice cream on the bottom. My friend got the root beer slush which was also fantastic. I would describe it as a blended root beer float much like a shake. Highly recommend, I don't think you could go wrong with anything there! read more

Andy's Frozen Custard - Bootdaddys concrete (Oreo, Carmel, hot fudge) - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

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Great frozen custard, poor customer service. Seems like a lack of training. Same way every time we go.

Andy's has an impressive selection of yummy frozen treats. The drive-thru service was fast and friendly. I got the strawberry and Oreos in vanilla custard option. This cup was the small size- the portions are generous ! read more

Andy's Frozen Custard - Dessert - Ice Cream & Frozen Yogurt Near Me - Matthews, North Carolina

My wife and I live in Monroe near Unionville andgo every weekend.What we really like is you you have a pup cup for our pup because she take a ride with us and really enjoys it just as much has my wife enjoys what she gets and how much I enjoy my bannana split but with all strawberry topping no nuts and no marshmallow fluff (wish you had whipped cream) that is my only complaint if I had one. Thank you for opening this shop up it brings back memories of good times. Every time we have been the the staff there have been sooo pleasant and that makes the experience a lot more enjoyable. We let them know they are doing a great job every time the deserve the recognition. Thank you, Norman and Cyndi Estell read more

Tonight we took our kids to get ice cream in celebration of our daughter's 21st birthday and we were treated EXTREMELY rudely by surprisingly the "manager" who goes by the name River, at least that what she told us. It seems River was not happy that we decided to proceed with our order having to pay cash since the "system" was down as we were told. From the moment we decided to move forward, River was rude, unkind, unfriendly, acted as if we were bothering her... We stop at this Andy's about once a week because our kids beg us to stop and until tonight, service has always been great. However, we've never encountered River before. I'm not surprised when kids give bad service at times, but to receive this horrible treatment from the manager (River) was quite shocking. She even lead the rest of her team in mocking and laughing at us as we were leaving. I only hope they did nothing negative to our ice cream. Very disappointing!!! If we encounter River at the drive through in the future we will just pull away. I'm writing this review, knowing it's probably a waste of time since the HORRIBLE service we experienced came from the "manager" or shift supervisor. River called herself the manager, but what a HORRIBLE leader of people and HORRIBLE example she was tonight. read more