I had great hopes for getting our JR Rail pass. There is no local phone number to get ahold of this…read morelocal location. Calling the 212 phone number was limited since they are back east and you can barely understand them when you do finally get I touch. You need an appointment to visit and they charge $50 to go visit. That means an additional $50 to get the rail pass ( don't know if that was for each pass or however many you bought during your $50 visit). Needless to say we will not be visiting.

Great service!…read more Firstly, one of the ONLY places in San Diego where you could purchase a JR pass. Secondly, great and cheap pocket WiFi! I researched everywhere for pocket Wifi, and this was the cheapest one! If you decide to rent their devices, you will need to make reservations for your trip! I went around two months in advance to place a reservation (I was already there with the purpose of buying a JR pass), you may be able to do so on the phone but I'm not to sure about that. Their WiFi also allows multiple people to connect! If you are traveling to Japan, this place is a must. In Japan, WiFi and data usage is not good at all, so it is highly recommended that travelers rent a pocket WiFi device, buy a pre-paid data card, or set up a travel plan with their cell phone carrier. I rented a pocket WiFi device through IACE travel and it was THE BEST thing I did in preparation for my trip. If you do not have WiFi, it is very hard to use your phone. If you plan on using the public transportation, it is helpful to have the Google Maps app because it provides a detailed list of the lines to take and the stations to stop at for your destination. Also while you're sitting down in the train cars, you'll be able to use your phone for entertainment if you don't want to enjoy the scenes from the windows. I have an iPhone, so with WiFi I was able to make calls through FaceTime and send texts through iMessage with my family or friends who have iPhones as well. I did not need to set up a cellular service plan with my carrier because having WiFi allowed me to stay in touch with other iPhone users. If you have an Android, you can message and call through apps such as Facebook or Snapchat. If you need to stay in touch with family or friends, be sure to go over the medium of communication that will be available to you. Message apps that use WiFi will allow you to stay in touch without using cellular data. With all that being said, I highly recommend this place for their pocket WiFi and for the JR pass!

Diana Shirey is the best she has done many fit to Europe for us and very happy each time we…read moretravel as a family working on an Alaska cruise for family now she has handled this quickly and just what we wished for thank you Chrissy Wolter

I have worked with Dina Nichols, who is a real pro, works diligently for her clients, and is a…read morepleasure to work with. She is among the best travel agents I have worked with.

Excellent service. I once had an emergency china visa situation for one of my clients. The owner of…read moreEW personally drove up to LA , stood in line , got the visa and drove back and hand delivered the passport. I'm a lifetime customer!!

If you want to get scammed by Vi the owner, this is the place to come to for your travel needs. We…read morewanted to travel to Singapore, Malaysia, Bali, and Taiwan. He initially booked the whole trip with air fair and the touring itinerary that seemed to be fair pricings so we agreed to it....once we agreed to it he said, the price is now increased to $700 more and it was only one day later. Wasn't too happy but we proceeded anyways. Then the very next day we get another email from Vi, he tells us there is another increase in price roughly $400 for the both of us. His excuse was that we booked too soon he needed much more time in advance. By this time we are looking at our trip to be roughly $10,000 for flying coach too, not even business class. Extremely livid at this point! Well, on the touring company "Charming Holidays" website and the brochure he handed me and my wife it clearly is written they leave every Mon, Thurs, Sat. Furthermore, this is not what he initially informed us. If this is the case then why did you quoted us the prices and worked out the whole flying schedule and touring package, and the price with us? Be warned: Vi, his business style is to pressure you into giving him your passports so he can save your spot immediately and then he will charge you a lot more once he knows you are interested. As for doing the Visa you can do it yourself online. Don't let him scare you by saying it is very hard to do it yourself and there are frauds online. Make sure you go to the government website and save yourself $200 per person in comparison to what he charges you (which is outrageous). He has no people skills what so ever...always trying to rush you on the phone and hang up when the conversation has not ended. He will try to convince you to travel to somewhere else instead of the country you wanted to go to. This place deserve a "zero" star not even 1 star review.

Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Worry free visa! Karina is awesome! Her customer service skills are exceptional. Super…read moreresponsive and always communicates each step of the process. If you need to be sure you will be ready to travel, call Karina. Thanks so much! Peter

My father who is in his 80's asked me to help him with Douglas and 3d's travel to plan our trip…read moreback to Japan next year. He found Douglas to be non responsive and rude. I got involved thinking it may of been a misunderstanding because of my father perhaps being older. Well, I called and did find Douglas to be rude and short with me, asking me to send details to his email, which I did a week ago. Well, no response or follow up. SO Dad was right as usual. I dont like to write negative reviews however, people need to know before they do business with companies like these. Do not recommend this agency and they are in my fathers words " Rude and Unresponsive "

I've used 3D's Travel for all of my Japan travel (and sometimes other destinations) for the last 30…read moreyears! Such a crazy long time! Doug is so knowledgable and creative in planning out our trips. They're such soulful journeys...staying at ryokans in some less traveled places, highrises in glitzy Tokyo hotels, eating shellfish caught just that morning and prepared on a hibachi in a hut by the Amakoya woman divers, a tradition that may soon fade away. My family really enjoys the onsen experience, cherry blossoms, hours of train rides in picturesque courtrysides while eating obento, strolling through sprawling historical jinja grounds.... Looking forward to making many more beautiful memories with my mom, who lives in Japan, and my family. Thank you Doug!

We asked Michelle, the chief organizer at Just Escape Travel to create a 5 star trip to the UK for…read moretwo weeks to celebrate our granddaughters obtaining her Master's Degree. The itinerary Micehlle created for us for us was extremely detailed, including the best hotels throughout England and Scotland with private limos, drivers and guides. She obtained all of the necessary tickets for every attraction so we didn't have to worry about anything. She also partnered with a UK travel agency who checked in with us every day to see how our trip was going and reminded us of the next day events. It made us feel that Just Escape Travel really had our backs and was with us every day. Very professional and accomplished to make a trip exactly to our specifications. We really appreciated Michelle's very professional efforts to make our trip with our granddaughter very memorable. Thanks for everything Michelle! Frank A.

We started with a plan to go to Costa Rica and quickly found that, despite years of travel…read moreexperience, we didn't want to do the usual research and planning. A friend recommended Michelle at Just Escape after her family trip to Fiji. We told Michelle our interests and budget and she tailored a fantastic, and affordable, experience for us. Everything from flights, accommodation, adventure activities, and private transportation between each area we visited. Everything was easy and seamless. Best holiday in years. We highly recommend Michelle and plan to seek her help for future trips.

My 5 stars with Cindy was a result of just one (1) phone call. But after getting the run around…read morefor a bit from various travel agents, airlines etc. etc., I called Cindy . . .and she listened to me for about 40 seconds and then stopped me while I was in mid-ramble and she kindly said, "If I may interject, I don't issue flight tickets anymore but I can direct you to who you need to talk to." And that she did!! . . and so far I'm loving my new agent. But Cindy is straight and to the point; can listen to your sitch and quickly determine if she can get you what you need and if not, where to send you! Thank you Cindy!

I'm beyond grateful for reading a review on yelp about travel agent Cindy Newman and giving her a…read morecall. She made my life so incredibly easy planning our first trip to Italy. She did not over look one single detail. I expressed to her what we wanted to do and she helped me find the perfect tour and planned a dream trip for our family. Everything was planned so well. Every little detail was well covered and taken care of. Not one single complaint. The trip, the tours and all the accommodations exceeded all our expectations. I will forever be grateful to her for the attention to detail, the experience her knowledge and above all the genuine care Cindy Newman gave us. She definitely knows her craft and she's amazing at it. She was an absolute pleasure to work with. Looking forward to our next trip and planning it with the help of Cindy.

I had an extremely disappointing experience with this travel agency while applying for a China…read morevisa. I realized I needed my passport to come back to the US after a cruise so I contacted the owner and made an appointment for FedEx to pick up my passport while we were waiting in a Canada hotel. Unfortunately, the agency missed the scheduled FedEx pickup. After we begged the owner had an employee take my passport to a nearby FedEx location. What happened next was the most upsetting part of the experience. While we were in the process of paying the FedEx shipping charges, the owner told us that unless we paid an additional $80 for the employee to deliver the package to FedEx, he would not release it for shipping. Since my passport was urgently needed for international travel, I felt I had no real choice. This situation was stressful, unprofessional, and completely avoidable. We had originally planned to use this agency for future visa and travel services, but after this experience, we will never do business with them !

I went in to renew my China visa and it was the easiest experience I could have imagined!…read moreDefinitely way more straightforward (and noticeably cheaper) than any of the online services that populate Google, and the turnaround time was super fast. They double checked my visa application with me and sent me on my way, saying it would be ready for pick up in 2-3 weeks. 10 days later it was already good to go! Thanks for making a daunting seemingly daunting process so easy!

I have used Balboa Travel for several years and could not be happier with the experience. In our…read morecompany, we had a full time travel coordinator but we contracted with Balboa Travel for specific arrangements. Every time they were involved, and that included hundreds of transactions annually, they were amazing. As COO and CEO, I used Balboa Travel's VIP Team for all business and personal travel arrangements. My personal travel agent within the VIP Team has been and remains Melanie. She is absolutely amazing, any time of the day or night, on weekends, when I am on travel, or preparing to travel, she bends over backwards to be of assistance. She maintains my profile and all travel documents which streamlines travel arrangements. My wife and I will never use anyone but Melanie and the Balboa Travel VIP Team for our domestic and international travel needs! They are the very best!

Balboa Travel is the worst travel agent. They do nothing to help the underlining customer. Only…read moreinterested in the corporate customer and does nothing for the actual traveler. They do nothing to help the corporate employee traveling when in need. Lost luggage, because of their booking, never followed up on. Balboa did nothing, and it was their fault. They are not helpful on explaining bookings or with seats. They really do not care.

Purple Light Vacations was recommended to us by Brand g Vacations, when we were planning our first…read moretrip with them - a river cruise on the Seine. Jonathan responded to my email inquiry immediately, and I was speaking with him by phone within two hours. We were pleased that he had extensive experience booking clients on Brand g tours, and was very familiar with hotels and tours in Paris. Within a day he had us booked on the Brand g tour and found flights that included a discount on our hotel stay in Paris after the tour. He also help select and book day tours in and around Paris. On the morning we were to fly out of Palm Springs and connect to Paris, we found that our first flight was six hours late! The result was that we would miss our connecting flight to Paris. I contacted Jonathan early in the morning and he coordinated with the airline to rebook on flights that still got us to Paris the same day and only six hours later than we originally planned. His help saved our trip and we still made our boat cruise departure on time. Throughout the planning and during our trip, Jonathan was always available by text or email. He consistently sent us reminders and updates about our tours and flights. With his help our trip was a great success, and it eliminated a lot of stress and work on our part. We definitely intend to us him again to plan future trips.

The at-a-glance overviews were the best part. I liked having the highlights for my community right…read morenext to the highlights for every traveler.