This appliance repair is just perfect. Honest, easy to deal with, quick response. I have been…read morecalling him for many years and he always provide and estimate and professionally repairs once customer approved the cost.

Matt is a breath of fresh air. So nice to see a true tradesmen who not only takes pride is his work…read morebut considers and cares about his customers needs. Not a salesman. Work was done promptly and neatly. Would definitely call him again. Pricing also good.

first of all i called on saturday , he got back to me sat night . he said he would be at my house…read moreat 1 pm , sunday , and he was . he gave me an estimate btween $150 or $250 . the price was $250 if i needed a new carburator . i needed a new carb , the original carb lasted about 25 years , not bad . he showed me the carb and it was all gummy , the carb could not be rebuilt . it was on it's last legs . al was a real gentleman , he proceeded to install the new carb and a full tuneup . when he was done , he pulled the cord and on the first pull it was purring like a kitten . i was very pleased . the guy does quality work , and he even had the new carb in his truck . very satisfied !

Al did several extra tweaks on my snowblower beyond the basic tuneup all at a very reasonable rate…read more He also sharpened my lawnmower blade and gardening tools for a very reasonable rate at the same time. Very friendly and courteous.service. Recommended!

John Rogers is one of the most competent horologists in Ottawa. As well as being a skilled at…read morerepair, John is a skilled machinist with a fully equipped machine shop. There are no jobs he cannot accomplish. I fully recommend him.

I had a problem with my dryer not spinning. The problem was diagnosed very quickly. The service…read morewas friendly and honest. Absolutely would use again. There was some drama that I was not aware of when trying to order the replacement part. I deducted one star because I was not informed while this was happening, and was left to think that I had been forgotten, when I clearly wasn't. All in all, my dryer came back to life for half the price of a new one.

Vialli the gentleman who repaired my dryer, was very good, helpful, and responsive…read more He made a good diagnosis and explained the issue to me. He did not have the parts. Due to my work schedule, he agreed to visit me on Saturday morning to complete repairs.

Mike is the ONLY person we call for our appliances, he is meticulous, extremely knowledgeable, and…read moreworks hard to find solutions that don't always entail buying new. Mike is professional and a great communicator. We have been using his services for many years now for all of our appliances, including our washer, dryer, fridge and stove.

I called Mike on Jan 5th 2026 re my lg washer. He had to hunt down the part and go out of his way…read moreto get it. He arrived today (Jan7th, 2026). He's a friendly guy, easy to talk to, answered all my question. I had called an other larger company, but had an uneasy feeling when my call went through a call centre, and the price seemed high. Mikes prices are fair, and he answers his calls. To sum it up, he offered prompt courteous service. It's nice to get someone local. I would recommend Mike Cloutier & would call him again for repairs.

Our oven stopped working after a power outage during a long weekend. Independent Appliance Service…read morewas listed on Yelp, so I reached out. They were quick, responsive and easy to communicate with. Our oven was repaired quickly and efficiently. Steve, the person we dealt with, was kind, patient and nice. The whole process was quick and painless. If our appliances break again, I'll be calling Independent Appliance Service again if we have issues.

Yesterday evening, our natural gas oven quit working in the middle of preparing dinner. After…read moretrying to get it working ourselves, we were directed to Independent Appliance Service. By late this morning, Stephen arrived and had the oven working again by noon. Excellent, professional, friendly service at a reasonable price.

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.