Superb service and an amazing, over-the-top experience for me!…read more Never did I anticipate what was in store when I finally decided it was time to purchase a real piano. For over twenty years, I only used electronic, digital pianos in our home, and that seemed to be fine. Occasionally, I'd have a yearning for the real thing, but hadn't done anything about it until recently when a dear friend offered me her spinet piano. It was lovely, but I wanted more. Off to the showroom we go! When we arrived, we were pleasantly greeted by Andrew, who guided us to the area where upright pianos were arranged. I thought an upright was all I needed, and after all, it wouldn't take up too much space in our already semi-crowded "living room turned music room". Shawn, the owner, joined us within a few minutes and asked questions to find out more about the sound and feel I wanted. I felt a full upright would give me the resonance and tone I wanted. As I continued playing, now trying a Yamaha, I started to realize this was not like previous experiences I've had in piano showrooms. Shawn described some of his years of experience in the industry, and it turns out that he's more than what I thought he'd be. Sure, he can sell pianos, but he does so much more. He has many years of experience as a skilled technician who loves his pianos. Furthermore, his staff learn from him and add their skillset to the mix. So, not only am I playing and determining if I like this or that upright, but I am starting to get excited about discovering much more here than I imagined! After listening to me for a bit, Shawn suggested that my level of expertise demanded more than what an upright could offer. He demonstrated the differences between the action on an upright piano versus that on a grand. I hadn't given that much thought, but the better responsiveness on a grand was readily apparent as I compared an upright and grand side-by-side. I didn't think we could fit a baby grand in our living room, but I wasn't going to let that stop me. We walked over to an area of small grands, the smallest of which was a Pearl River at a little under 5 feet. It had a lovely sound for its size, but still didn't have the low-end resonance I wanted. Then, I tried a Baldwin Model M grand, at 5'2". Mmm, I was liking this one. It was very expressive and the action exquisitely smooth and even. Finally, he introduced me to the Otto Altenburg grand, which was a little larger. It, too, had a beautiful and resonant sound. It was time to make a decision and I felt stuck. I narrowed my choices down to the Baldwin and Otto Altenburg. Shawn moved the pianos so that their keyboards faced each other with a bench separating them. I could sit and easily alternate between the two. He left us for a while, giving us the opportunity to privately discuss matters and for me to simply play. I decided the Baldwin would be the piano to welcome into our home. Shawn provided us with some easy paperwork to complete, found an agreeable time slot with the movers with whom he regularly works, and within a few days, the piano was delivered! Never have I seen such an expedient, courteous, and professional piano delivery. I can't thank Shawn's Pianos enough for the lasting joy that meeting him and his staff and this beautiful Baldwin grand will bring. It has been a month and a half and I am still playing this piano as if it just got here.

Getting a grand piano delivered is more than just furniture arriving, its almost like welcoming a…read morenew centerpiece into your home. Between the logistics of moving the piano from Long Island to my home in CT the movers take so much care and have such expertise in the care of the piano, I never had a doubt. I highly recommend Shawn and his incredible team.

I'm leaving this review for a location and dealers who were incredible in the hunt for my upright…read morepiano. I had been to several piano stores, but the gentlemen here are no doubt the most down to earth piano dealers in the area. I felt that they listened to the type of instrument and sound I was looking for and did not try to sway me to their profit. Moreover, they take their time and do not rush you to pick something immediately. They realize its a savory process, especially if you are true music aficionados. The owner of Faust appreciates music, and keeps that integrity in their business. It is important to feel right when spending this amount of money. I have no regrets going with these folks, and you will not either! They have my business for years to come...

Steve was fantastic. Knew all the details of all of the pianos. I did not buy a piano because I…read morealready have a piano, but if I ever bought a piano I'd buy it from Steve. See you after I hit the powerball. Beautiful pianos.

Very professional and knowledgeable. Piano sounds great after tuning. He was very attentive to the…read morepiano and made recommendations on how to keep it in top condition. Extremely punctual and up front about what he was doing and the prices. Easy to work with and very pleasant. The website makes it easy to book appointments and sends appointment reminders. I take that for granted in many other services, but most other piano services are behind. It was a nice surprise!

Our first piano tuning on our 100 year old Steinert baby grand was phenomenal!…read more Quality - Ben took the time needed to tune the piano and voice the specific hammers making the piano sing again. Almost bringing my wife and I back to the day we purchased the piano last year. As we only knew our piano was partially rebuilt 10 years ago, I also took the time to get Ben's opinion and he seemed really knowledgeable and appreciated the resources the previous owner put into the instrument. Price - Do I wish I could get more bang for my buck? Yes, but that's with everything I buy. After checking with a couple of places I settled with Ben because of the positive reviews along with his price point. Punctuality - I loved his no window appointment. Ben showed up exactly when I booked the appointment. Professionalism - Overall, I got a great understanding of our Steinert and where we want it to be in terms of play-ability in the near future. It was a pleasure to speak with Ben speak with and wished I had more money to have him "go thru" the piano. I did not feel pressured into any additional services which felt great. I honestly can't wait until the next appointment so he can further improve the condition of the piano.

Francesco was so lovely to meet and work with. My son, who was nine at the time, had just started…read moreplaying piano. We wanted to purchase a good instrument, but not break the bank. Francesco took a lot of time (over several visits) to educate us about the brands he carried in the store, what makes a high quality instrument, what to look for. He never pressured us or steered us towards a higher priced/higher quality instrument and he agreed with us that we should start slowly and then, if we needed to, trade up for a higher quality piano later. In fact, he made the decision very easy for us. We purchased a good middle-level piano, and when my son needs more instrument, Francesco will buy back our current piano for what we paid for it, and help us trade up for a higher quality instrument. How could we go wrong?! Also, two free tunings with the new piano, which is a great deal. He came and delivered it to us, advised us on the care of the instrument, and has always been very available to us. He wants to be sure you are really happy with your purchase. He really knows his stuff and is a pleasure to work with. Please give this business a call if you are in the market for a piano, or are in need of a tuning. Our piano teacher has two gorgeous grand pianos in her home and she said she ONLY trusts Francesco to tune them. She said his tunings are extremely reasonably priced and he does an EXCELLENT job.

I worked with Francesco. He was the most honest guy. He gave me a price on a piano that was lowest…read morethan all other dealers. He was informative and sent me videos and reviews about the model I wanted. He was wonderful on the phone and went out of his way to explain to me the process of shipping and delivery to Boston. I will not hesitate to call them again! So much better than the other paino dealers I dealt with.

Rich and his helper moved our piano, which has been in my family for three generations, from…read moreConnecticut to Long Island. They were quick, professional, and very reasonably priced. They communicated arrival times and stuck to them exactly. I can't say enough good things about them. Thank you!

Highly recommended! We had a very old and heavy piano to be moved. They quoted me the lowest price…read moreby far. They showed up on time with blankets, ramps, and they knew what they were doing! The move was done very professionally. Not a scratch on the piano or stairs. Definitely a good decision to choose them!

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

Went in and was over charged for a item ticketed as one price. All the items were ticketed the…read moresame. The counter person knew without looking that the item saxophone reeds were more than advertised. They were an additional $6. No explanation or offer to honor the price on the item.

Jim at middlesex music was amazing!!! I came here yesterday…read moreto get a music book for my 5th grader. Jim knew I was going to need to rent a snare drum kit for him but I was unsure of it so I left without it . he jokingly said see you tomorrow. well guess what he was right! I went back today to get the snare drum kit that my son conveniently forgot to tell me I needed . Jim set me up with everything I needed we had a quick laugh and I was on my way . Thank you for the awesome customer service