We finally had to resort to a pest control company, our use of Terro ant bait was just not doing…read moreanything, the problem was actually getting worse. We called Citra and they went over their products, how the service works and when they could get out to our house. Thankfully they were able to come out within a day, we were so pleased to have Michael Wilson as our technician, he was AMAZING! The price is excellent and the discount for new customers is welcomed! Now we just have to wait to see if the treatment works.... Very pleased with their service so far.

I cancelled my service with this pest control company because I was disappointed with the quality…read moreof service and customer support. They were sending different workers, and during one visit, the technician spent the entire appointment on the phone while working--holding the phone in one hand and the equipment in the other. It did not give me confidence that the job was receiving the attention it deserved. I politely shared my concerns with the office, but the representative was dismissive and rude. She told me that "my guy is the best" and that he was simply getting instructions from someone else on the phone. Regardless of the explanation, I expected a more professional response and more respect as a customer. I ultimately cancelled the service. There are plenty of good pest control companies in the Bay Area, and I'll be taking my business elsewhere. I also recommend looking at the 1- and 2-star reviews before making a decision.

I started to hear little pitter patter footsteps and gnawing sounds at 5 am, and on day 2 of this,…read moreI messaged Attic Crew. They sent someone the next morning for an assessment and got us scheduled right away! In the interim, they gave us recommendations to deter the rats, which worked. Carlos and his crew arrived on time and finished quickly. The price was reasonable (honestly, on the cheaper side yet the quality and professionalism was great!). There was an issue with a short circuit because a rat chewed through the insulation that we didn't notice until the weekend, but Carlos responded immediately and came over to fix the issue. We are so grateful to Carlos and the Attic Crew for helping us with rats in the home, helping us feel more confident about keeping them out for the foreseeable years, and for all of their professionalism, knowledge, and expertise! Would definitely recommend!

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

Our technician John is knowledgeable and very patient. He arrived on time, climbed into our attic…read moreand identified where the dead rat is (Unfortunately in a place he cannot reach). He tried different ways. Although we will have to bear with the awful smell for another few days/weeks, I'm satisfied with Critter Control's work.

When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

UPDATE: It's been 2…read moreyears later after Chris sealed all the attic and crawlspace holes... since then, we haven't heard (or smelled) any rats! Thank you!!

Sherwin was great! He arrived right on time, was courteous and respectful, and came very prepared…read more He did a thorough inspection of our entire house and took the time to show me what he was looking for and what signs I should keep an eye out for in the future. He explained everything in a way that was easy to understand, walked me through the different treatment options without any pressure, and patiently answered all my questions. I really appreciated how knowledgeable and helpful he was.

Very knowledgeable, patient and thorough. They are reasonably priced too…read more Recommend this business to anyone.

I tried various methods nothing worked but now after a few…read moremonths an a couple visits the problem is completely solved thanks to Mario he did an amazing job inspecting and also at explaining every single detail

In our ADU we discovered rat and mice droppings in the attic…read more I called several company and they came out and They said the did not see anything,,, But downtown Los Gatos is very well known for rats and mice ,,, I called Rodent Control Mario found droppings, holes, coming in He truly is extremely professional Showed us pictures What a difference a professional company can make Thank you Rodent Control you are the best

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

Prompt, detailed response from this business. Thank you! I am hoping to do business with this…read morecompany.

Planet Orange employee George set up our appointments and answered questions re the service... he…read morewas great in every way, returning calls and sending emails punctually. Extremely knowledgeable, not pushy, and very friendly!! John E came to do the inspection and exceeded our expectations... he was extremely thorough, inspecting every crack and crevice inside, our home, the attic and basement. He is incredibly knowledgeable and taught us important things we need to know to keep insects and pests out. He exuded confidence and honesty. We requested John E to do our service in Portola Valley. Many thanks to Planet Orange for using Organic spray!! Catherine ,)

Had Planet Orange swing by the other week and the experience was fantastic. Submitted a request via…read morethe website and a Gen Z technician came over to inspect the house within a week. The Gen Z came in a company truck and wore a company uniform. Interestingly enough, the estimator wanted to treat the exterior trim for termites while my GC was already in process of replacing the infested wood... The Gen Z looked around the exterior and interior of the house, looking for signs of termites and noted with a sticker where termite kickouts were found. The vibes from the Gen Z were lit. The office sent out the report along with the treatment plan that included a 2 year warranty. Managed to schedule the treatment a couple weeks out and a couple technicians showed up on time, in their company trucks and uniform. The techs were able to treat the wood and repair the holes within 30 minutes from start to finish. They even cleaned up after themselves! Pricing was in line with their competitors that also did spot treatment without tenting. Planet Orange offers a 2 year warranty while their competitors offer a 1 year warranty at a marginally lower price.

Great experience with Kelly. I have been working with him for the past 5-7 years annually on my…read morepest control services.

Very strange experience since we've worked with Kelly's service before. We asked him to help…read morere-proof a rental property and he never showed up. After following up roughly once a week over a month, he still hasn't showed up for the inspection despite each time saying that he would come again the following day. Just felt like being strung along with no service.

From the time I read reviews on Yelp was impressed! Starting from the prompt reply to inquiry,…read morestraight forward pricing, treatment plan scheduling and reminders are all exceptional & professional. Then came in MICHAEL! He was knowledgeable, extremely kind and patient especially to my elderly repetitive mother. Thank you Michael you are awesome! Just finished the last treatment so far so good our roach problem is not fully eradicated yet but trusting the process. Highly recommend to anyone having this pest problem the german roach kind.

2 stars for next day appointment and being on time…read more -3 stars for just using store bought wasp spray to spray the nest. For 150 i expected they would do more like checking for potential sites, sealing them, maybe adding something as a deterrent. I could have bought the spray myself for $7 from amazon to do this. My rental community manager were willing to do this for free but i asked them not to because i thought the 'professional service' would do the right job for good. So honestly i feel this was not worth it at all. Btw the wasps were back the very next day. I ordered a peppermint spray for $20 and fake wasp nest for $10 to keep them away..