Called about nail trim for my cat and told that they welcome "walk in" owners/pets. It's a small…read morebusiness with a BIG heart!. The ladies where all VERY nice and loving toward their 4 legged customers. Unbelievable pricing combined with great service is a winning combination. Just wish they were closer to Holland.

I took my boxer there and she's very skittish just to get her nails clipped. It took 4 of the girls…read moreto try to calm her down and they did, because well shes a boxer. I am able to see everything they do to your dog which I like. The place smells really good too. Prices are very reasonable. I'll be taking my Shepard/retriever there for her haircut, nails, anal glands etc. I think they do mobile services, but you may want to contact them first.

They don't even deserve a 1 star. I DO NOT recommend this place to anyone who loves and cares for…read moretheir pet because the people there will not show the same love and compassion for your pet. I took my mini goldendoodle there for a cut and bath and showed the groomer a picture of what i wanted. My dog was completely shaved he looks like a rat, his belly was cut and bleeding afterwards and the leash I took him there with was completely destroyed. I called to speak to the groomer about the situation as none of it was brought to my attention at pickup. She denied everything and acted like she had no idea. When the owner Toni called me the next day she was extremely rude and wouldn't even let me talk. She just wanted to tell me how mean my dog was and tell me I needed to have him neutered. She never apologized for the incident or offered a solution to rectify my experience. I understand mistakes happen, but be upfront about it and if you own a business customer service should be a practiced skill. I've reported this business to the BBB Especially after having to take my dog to the vet to have his belly looked at to prevent infection which cost me even more money! i highly encourage anyone thinking about going here to think otherwise.

Our 1st grooming appointment went great! Lucy smells incredible and is happy! So am I, a big thank…read moreyou to Todd! Looking forward to seeing you again!

I've used the Groom Room for my goldendoodle twice now, and been very happy with the results both…read moretimes. They give me exactly what I ask (short but not shaved, and don't "poodle" my doodle!), which is crucial for me. Also, as an added plus, my dog comes home tired and happy, because they let the dogs roam around and play all day! I'm very appreciative of the hard work that the groomers do. Thank you, Groom Room!

Sara has been grooming Hairy for a year now. She just groomed Hairy and did such an excellent. This…read moremay be the best grooming of Hairy yet. Sara takes time to understand the dog to give the dog the most stress free experience possible. She also has a great set up allowing the dogs to socialize-again, to give them a low stress experience. When I dropped Hairy off today, he was so excited to go inside. Thank you Sara for taking excellent care of Hairy.

I have used Quality Grooming for years, and they are nothing less than awesome! Janet and Linda…read moreare so kind and professional and were so kind and flexible with my dog with a difficult personality. Linda was super helpful when she got very old, and carefully and lovingly groomed her right up until when she passed away. I couldn't say more about how much they love dogs, how good they are with all personalities, and how professional they are.

I will respond to your comment Janet because you are being so unfair in your effort to defend your…read moreown rudeness. Your face was scrunched up with anger with every statement you made last Sat. I don't know what that was about? You said the groom wouldn't be done until 1, we were sitting in the car looking at pictures, not there to bother you or Peppy. Why would we want to do that? Why didn't you just ask us to move the car so Peppy couldn't see us rather than get so angry? We DID NOT pop in and out of your store, that's ridiculous We came in when we dropped him off, and came in the second time because we had a question that never got answered, because you started yelling. Both my friend and I responded, but you abruptly sent us packing. As for your comment that I was filling my own selfish needs. I don't know how I was being selfish? Because of where I parked? One thing I do know - there was no cause and no excuse for your rudeness. Cheryl

They were so compassionate when we had to put our dog down, they came to the car and got her with a…read morecart, and took her in through the back so I didn't have to see any one. I was devastated that I had to put her down, and they told me each step as they did it and told me I could stay as long as I wanted afterward. they kept the light off for comfort for the dog and me. I have recommended them to several peopl.

Definitely would give NO stars for this place. Expensive, rude receptionist, all 7 women an the…read moredr. Tara are very very unscheduled in how they treat puppies. Beware

Sarah again did a wonderful job. Her van is clean like new on the inside. Callie is always nervous…read moreat the start but in the end is relaxed, calm and happy. So much better than the other groomers we have tried.

From the owner: Pets are groomed with all the amenities of the salon. Full heated hydro bath with massaging super…read moresudser. Nails trimmed, brush out, hand dry, anal gland expression, and full haircut. We are mobile so that means we come to you. You don't have to spend time and effort getting your pet in the car, dropping off and picking up from the salon. We do everything 100% at your house. It's stress free for the animal and convenient for you.

I cannot overstate how awful this place is. My girlfriend took our beloved 15-year-old mini Aussie…read morehere--a senior dog who is both deaf and blind--and left in tears. Instead of showing any compassion or professionalism, the owner, Telia Williams, shamed her for being "overbearing" when all she was doing was advocating for our dog's unique needs. It's shocking that the person running this establishment would have such a rude and condescending attitude. To make matters even worse, the staff in the back started mocking her loudly and indiscreetly. This wasn't just bad service--it was downright cruel and humiliating. My girlfriend was heartbroken, and we didn't even let them touch our dogs after this appalling experience. If this is how the owner behaves, I can only imagine how poorly trained and unprofessional the rest of the staff must be. Avoid this place at all costs if you care about your pets and want them treated with kindness and respect.

I brought my dog to be groomed yesterday and only realized that he had incurred this injury until…read morewe got home and he kept licking his paw. We noticed he was also leaving blood on our floor. The business apologized when I texted them about the issue and suggested packing the wound with flour. After looking at the size of the wound, it seems unlikely that they did not notice this injury. I'm very disappointed my dog had to experience this and that they didn't bother informing me of the injury when I picked him up.

I have had German Shepherds for 50 years, during that time we were also involved in conformation…read moreshowing our dogs, so I know good and not so good groomers. We have had our 2 year old German Shepherd female "Jodi" to the Pet Parlor Rockwood three times now. Jodi is a West German, long hair pup who can be, at times, a handful. However, I can testify, these ladies are GOOD. Michele and her crew are wonderful groomers and caring ladies. I could go on and on about them, but let it suffice, I am very particular about my dogs, so if I say they are good, you can take that to the bank. As of right now they are our "go to" grooming salon and hopefully will be for years to come. THANK YOU LADIES, your efforts are greatly appreciated.

Michele has been grooming our dog Copper for about 3 years now. She always does an amazing job in…read morethe care she gives him while make him his most handsome self. The store is never chaotic when I have dropped him off or picked him up. Sometimes the little ones like to gang up on Copper so he may be in a cage when I get there, but that is what I expect a responsible groomer to do, keep all dogs safe while in her care, and she absolutely does that. The staff she has always shown the same care. I truly appreciate the time she takes with Cooper and will use her services for many years to come.