Rental agreement number 9WK7HV. I was charged $1,500 for the rental thats supposed to be paid by…read moreLand Rover. I called Manager Josh but wa put on hold for over 30 minutes and hung up. I called back and was told that he was handling many costumers and promised me a callback but never did. Land Rover received a reply from them that I was already credited weekd ago which is all a lie since nothing reflected on my card amounting to $1500. I just called Enterprise Accounts recievables office and they advise me that they will email the branch to handle this dispute. This is very frustrating it is such a rigmarole to resolve a refund thats months old and bill was settled by Range Rover. Very poor in handling disputes and no troubleshooting skills. No empathy at all.

Just when I thought I'd never use Enterprise again due to such poor service, the Sherman Way…read moreteam--especially Will--completely changed my mind! I had a terrible experience with Enterprise in Chatsworth, and I only booked there because it was the closest location to my home. I made a reservation 2-3 weeks in advance for a minivan, as we were picking up our son, who would be bringing four pieces of luggage. A week ago, I called to confirm our reservation and ensure we'd get a Chrysler Pacifica, which they confirmed. However, on the day of pick-up, after working in the morning, I arrived in the afternoon, only to be told that they had given away my car. I had explicitly told the rep during the call that I would pick up the car Friday afternoon because we were leaving early Saturday morning. His response was, "Sorry, we had your reservation at 8 AM, and we give a one-hour allowance. Since you didn't call, we gave away your car." I asked if they even tried to contact me, and he replied, "There are only two of us here, and we didn't have time to call because we were busy with other customers." He was dismissive and immediately moved on to the next customer. The waiting room had three customers (including myself), and only one staff member was outside retrieving cars. Frustrated, I called Enterprise and was told by the trunk line for reservations that the Sherman Way branch had a minivan available. I was hopeful, so I rushed to the location, but upon arrival, my heart sank. The place was packed--people were waiting outside, and more were inside. It was clear that the branch was busy, but I noticed around five staff members working hard, yet still managing to provide excellent customer service. Then, Will approached me with professionalism and a friendly demeanor. He asked for my name and politely requested that I wait as they worked hard to accommodate everyone. His calm attitude had a calming effect on the other customers, making us all feel valued. When my name was called, I was told that the staff didn't know there was no minivan available because I had called the general reservation line, not the local branch. I explained the poor service I received at the Chatsworth branch, where they gave away my car without even attempting to help. Will, recognizing the frustration and desperation in my voice, told me to wait while they worked to find a solution. That was enough for me to hold onto hope, but I also accepted that it might not work out. Then, I overheard their team discussing bookings, and--voila!--they made it happen! They were able to secure a minivan for me. I can honestly say the Sherman Way team is the best in the Valley! What stood out most wasn't just that they made it happen, but the empathy, patience, and teamwork they demonstrated. The calmness and dedication to providing excellent service made all the difference. This experience restored my faith in Enterprise. Thank you, Will, and the entire Sherman Way team, for your professionalism, enthusiasm, and genuine care for your customers. I'll definitely return to this branch!

I had a great experience with this Enterprise location. My Cadillac was at the dealership and they…read morearranged a rental for me, so I came in on Monday to pick up a car. The first vehicle available was really small, but it was all they had at the moment so I took it. The next day they were able to switch me into something larger, which I appreciated. That second car ended up smelling like a wet dog, so that wasn't going to work. I texted the person I believe was the branch manager and let her know. She apologized right away and wanted to fix it immediately. When I came in, the whole team was friendly, smiling, and ready to help. They got me into a much nicer vehicle that did not smell like a dog at all. Every single person I interacted with was super nice and super helpful. They made the whole process easy from start to finish. When I returned the car, they even gave me a ride back to the Cadillac dealership. That extra step really stood out. Overall, I had an awesome experience with this Enterprise team. They took care of me every step of the way and made sure I left happy.

I've used this location for years. It was a friendly, very warming, with great policies place. It…read morewas a pleasure to go there. Everything had changed with this new management. It became a very hostile, aggressive business to deal with. I rented a car, and their manager Shawn and Denise were extremely rude. Shawn called me on a phone and yelled "When Are you bringing the car" after I spoke with Denise about an extension. The day I brought my car back, Denise was rude when I checked in my car. I wish the old team was there! Such a great place turned into a real disaster. What happened to American services? It's scary how hostile it has become. I do not recommend this place to anyone anymore. Huge disappointment.

I had needed a rent ASAP , I contacted roadrunner and spoke with Sivan , right away she had a car…read morefor me and gave me an amazing customer service and was very professional !! The car was great ! I never had any issues and, the best part of it the prices are very reasonable.. I highly recommend Roadrunner to rent a car ! Thank You Sivan for the great customer service Hopefully I won't need a rental car again but if I do I will definitely come back to roadrunners!

I loved roadrunner rentals- Nathan help me. It's the best car rental place. They have really good…read morerates and worked out with me to get amazing deal when I took it for the month, highly recommended.

BIG THANKS to Robert for great customer service! A great experience renting, it was easy pick up…read moreand drop off. The car was a perfect fit both clean and well maintained. Highly recommend this place inside the Marriott hotel!

Keep in mind while reading this that I've gone to this branch several times since moving to…read moreWoodland Hills in 2022. There's a Hertz and Avis inside of the local Marriott hotel. I want to focus one one problem which has now happened twice. Avis rented a Chevy Malibu to me and while driving to Las Vegas the CHECK ENGINE OIL light came on. That makes me nervous as I'm driving my family through Death Valley. I took the time to purchase oil and ultimately swapped the car prior to the return drive across the desert. That's time and money taken from my trip. And it has happened twice, with two different vehicles. The time it took to make the transfer of vehicles made it impossible to return the car to Woodland Hills on time. So I was charged for an extra day. I'd like to see these companies put more effort into vehicle maintenance so that these things don't happen to us.

I had a reservation, showed up on a Lyft and then they told me they didn't have any cars. I asked…read morewhen they would possibly have a car ready and they said "when someone brings one back." I don't understand the point of making a reservation. Then they told me there was also 9 people ahead of me waiting for a car. Sorry, I can't sit there all day for a rental to possibly become available. I have a job and kids! 0Stars

Not only do they never answer the phone. When they do, they put you back and hold. When you let…read morethem the phone has been ringing for four mins. Instead of apologizing, they just said with an attitude "there's only one person here". They left a voicemail that the car we reserved is not available, just trying to switch the car but clearly I need to cancel and never book with this branch again.

This company practices the old "bait and switch" routine--known by attorneys as "fraud in the…read moreinducement." I was looking for a jeep type vehicle to rent at the Kahului, Maui airport. Photo 1 shows the "bait." $49 a day. I looked at that page at 10:54.14 AM. Photo 2 shows the "switch." $98 a day. I looked at that page exactly 14 seconds later at 10:54.28 AM. And note the disingenuous "we hate it when this happens" message. Rates do change frequently, but do they double every 14 seconds? Scumbags. I just uploaded the photos. They look all squished together. I hope they display properly. But anyway, you've been warned!

DO NOT RENT FROM HERE!!! I reserved a truck online and…read moreprinted my confirmation. The day of my move I come here to pick up the truck- they don't have it. The desk guy says he doesn't know why it let me reserve a truck they don't have but that there is nothing he can do. They offer no apology and no solution. I then go to U-Haul and rent a truck there, which was super easy and hassle free. Then Budget tried to charge me a $50 no show fee! Thankfully my credit card company flagged it and didn't allow the charge through. Don't waste your time. They need to do some serious re-training at this location.

Never used any rental company other than enterprise and hertz before, but after paying $700 a day…read morefor a dirty mustang on my last trip I decided that I needed to try something different. I contacted DPN and I was surprised how quickly I was taken care of, initially I was only looking for a basic sports sedan but after seeing how affordable the pricing was I decided to try out a car I've admired for years, the BMW M6. I must say this was one of the most exhilarating experiences I've had behind the wheel in a long time. The car was beautiful, it felt like it had just been driven off the lot for the first time. Bravo. Looking forward to my next DPN rental (maybe Ill try the R8) Thanks DPN!!

One evening I was driving home from a long day of work. I was borrowing a friends car when all of a…read moresudden my friends car broke down. I was in need of a car badly and I remember a friend told me about this car rental service where the car can be delivered to me. I called the next day early in the morning. Roughly around 6am and I got a car delivered to me within the next hour. It was an updated Mercedes Benz with GPS. The cost of the car for 2 weeks was really a good deal. Other places like Alamo, Dollar, Avis, etc that were charging me more than what my car costs on a monthly payment. I am very thankful that I got something the same day. The guy who answered is Guillermo. He has a very thick Spanish accent but he was nice enough to help me in my needs. Ever since that day, I have been getting rentals through him.

While I experience some frustration with my last contract renewal. this branch of Enterprise is the…read morebest. Their actual manager (Jalen) had all the patience in world with me (and I know was not easy). I'm renting thought my business since January and will continue as need with this branch! they are the best!

I have rented a couple cars from this location in the last month - this staff has been slammed and…read morethey always had smiles and were so courteous to everyone waiting. They took such good care of me and I just wanted to be sure to acknowledge the staff for their kindness and hard work. Jalen and Caylee - and I feel horrible I don't know her name but she is from Peru - all class acts and top of the line with customer service. Thank you all for the great customer service - Jennifer

recently had the pleasure of renting a vehicle from Liontari Exotic Car Rental, and I couldn't be…read moremore impressed with the entire experience. From start to finish, every aspect of the rental process was seamless and efficient. Upon arriving at the rental location, I was greeted by friendly and professional staff who expedited the paperwork with efficiency. Their warm welcome immediately set the tone for the rest of my rental experience. The vehicle I received was impeccably clean and well-maintained, reflecting the high standards of maintenance upheld by Liontari Exotic Car Rental. Throughout the duration of my rental period, the vehicle performed flawlessly, allowing me to navigate both urban streets and scenic highways with ease. The comfort and reliability of the car significantly enhanced my overall travel experience, providing peace of mind and convenience at every turn. One aspect that truly stood out to me was the exceptional customer service provided by Liontari Exotic Car Rental . Any inquiries I had were promptly addressed, and the staff went above and beyond to ensure that I had everything I needed for a worry-free rental experience. Their dedication to customer satisfaction was evident in every interaction, reaffirming my confidence in choosing Liontari Exotic Car Rental for future rental needs.

Vic , which I think is the owner is very down to earth guy super cool he would text me on any…read moreupdates on my car. I was very pleased with the service. My car looks almost brand new. I will definitely recommend him to anybody.