Worst customer service ever they make you make a appointment !!! Reserve a car and never have one !!!!

I had a reservation, showed up on a Lyft and then they told me they didn't have any cars. I asked when they would possibly have a car ready and they said "when someone brings one back." I don't understand the point of making a reservation. Then they told me there was also 9 people ahead of me waiting for a car. Sorry, I can't sit there all day for a rental to possibly become available. I have a job and kids! 0Stars read more

Not only do they never answer the phone. When they do, they put you back and hold. When you let them the phone has been ringing for four mins. Instead of apologizing, they just said with an attitude "there's only one person here". They left a voicemail that the car we reserved is not available, just trying to switch the car but clearly I need to cancel and never book with this branch again. read more

They don't even answer the phone. That should tell you everything you need to know. I'm trying to return a car from another Hertz location that did the exact same thing. This seems to be their business model. read more

I should have looked at the reviews for this location before renting from them, but I thought since this is Hertz, one of the top in the industry, the quality of cars and service would be excellent. Boy was I wrong. I reserved a luxury sedan a week in advance from this location for an out-of-town trip with my family. When I arrived, they told me that they had a Ford Mustang convertible as a rental. I am not sure in what world a Ford Mustang is now considered a luxury car, but it's not in the world that I live in. I told them how this car did not fit my needs, namely that I need proper rear seats for my kids and a trunk space for my luggage and they said the alternate was an EV (Polestar). This also did not fit my needs since I did not want to search for charging stations and then waste time charging the car. The branch manager told one of the employees to tell me to take one of the cars and drive to the Burbank location to swap one out from their selection, so I took the Mustang. When I got to Burbank airport, I was told that all their cars were rented out due to Coachella weekend and the only cars they could offer were (hold on) 1. a Ford fing Mustang or 2. a 15-passenger van. I declined both options and asked for a refund, only to be told that they can't offer that. They can only close out my contract. I was furious enough that I left the car at the location and walked into the red colored brand who's name starts with a A and ends with an S. Suffice to say, they had the car they said they had and got me out of the airport in 15 mins. I will never rent from Hertz again and I hope Hertz looks at all these negative reviews of this specific location and takes action against the manager for pulling a bait and switch. read more

Believe all the negative reviews about this hurts place. They made me pay $225 just to rent a car. Then I had to return it at 12 PM on the dock because they couldn't bother to stay open to do their job. When I return the car, they then forced me to walk 2 1/2 miles back to my hotel because they wouldn't give me a ride read more

Horrible customer service rep. Booked through expedia specifically non electric but a regular gas at a great price. The rep there today was very rude to us and other customers and acted like she was forced to work there. She said she only has an electric with 28% and when i asked the price for an suv she gave me a rate that was way higher. I told her I will book again through expedia at a better rate and she told me she would still add a charge on top of their rate as she is low on inventory. I told her i am paying them and not her and she still insisted. I asked her if she wouldn't honor their order and she said no. I walked to enterprise down the street on a very hot day and got a great rate but more importantly friendly reps that honor reservations. read more

I've been using Hertz for years, ever since they almost went out of business. It was inspiring to see the hard work of the "people" to save Hertz, similar to what happened with GameStop. More often than not, Hertz comes through strong, and for that reason, I have continued to use their services. However, my recent experiences have been disappointing. On two separate occasions, I had reserved vehicles that were "guaranteed," only to find that there were no vehicles available when I arrived. This forced me to cancel my reservation and find alternate transportation, which was incredibly inconvenient. Because Hertz usually comes through, I am giving them three stars, but if this happens a third time, I won't be so forgiving. Overall, I think Hertz is a strong and solid company, and I appreciate their rewards program. However, I believe their internal systems need updating, and their staff training probably needs some improvements as well and ultimately, I think they should hire more staff, maybe potentially integrate AI platforms or self directed solutions to exhibited certain processes, and may keep better account for their vehicles. based on my recent experiences, I can only give Hertz three out of five stars. read more

Hertz Rent A Car - Need a rental - Car Rental Near Me - Canoga Park, California

I got a quote for a week long rental car and had many cars to choose from. The staff were super friendly and helpful and the car was very clean and smelled new!! Check in and check out was lightning fast!! I highly recommend this place and will be back again!! read more

Waste of time! Booked a car from this branch. Arrived there and the rep stated they have no cars to rent out. Be careful and call them to confirm if there is a car prior to going there. Do not trust the email and text confirmation that you get for your reservation. read more

I'm a 20 year plus gold five star customer Made reservation and Called for a ride and said they were sold out And they texted me that fact. Asked to get car from another location said none availability Asker what do you suggest Said call ENTERPRISE car rental And I did got nice Nissan Altima...good service at ENTERPRISE NOT HERTZ POOR CUSTOMER SERVICE OVER N OVER read more

Hertz Rent A Car - Car Rental Near Me - Canoga Park, California

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Dominic was very friendly and helpful after I had a car accident and needed a rental. He took the time to help me rent a car I liked. Thank you sir! read more

There was honestly nothing good to say about my experience picking up an EV at Hertz yesterday. The staff were slow (just one member serving), seemed disinterested and clearly just didn't want to be there. What should have been 10 minutes turned into 1.5 hours. They don't even have EV chargers so all the cars were at roughly 10% charged or empty. The eventual EV I was given stank of smoke and I now have to drive in this for 3 weeks. Do not book here. read more

first time using Hertz and this location. I made a reservation a week prior. It was so busy when I get there and in plenty of time for my appt, I ended up waiting over an hour to finally get to the person working the desk. There was only one person doing that . I thought i would not not come to this location ever again, but the young lady was so polite and so apologetic that I thought I would try again. They just need more people working this location. It all turned out ok.. read more

When I picked up the car it reeked of pot. The smell never got out in the short time I rented it. When I returned the car, I told the rental desk agent and she didn't even acknowledge it. No apology, nothing. Just a blank face. She then told me that the car was "missing fuel" and charged me a an extra $40 even though I put only about 10 miles on the car. Crappy car, run down office, apathetic rental agents. Will never go back and do not recommend. read more

I don't write a lot of Yelp reviews. When I do it's because a business was either exemplary, or a dumpster fire. This is a case of the latter. I rented a small SUV through my work exchange (ticketsatwork.com), and recieved the confirmation from Thrifty/Hertz- this location, apparently services both agencies. The day I was supposed to go pick up the rental, I recieve a text message from this location telling me that they overbooked and had no car available for me. Now, this wouldn't be enough to get me to write a bad review, BUT, the message offered me nothing else. No "Call us and we'll get you set up at another location." Or, "We called around for you and none of our locations within a 25 mile radius have the care you requested." Or, "We don't have the car you requested, but would you like a different vehicle?" I felt like they basically texted me to say, "Hey, we screwed up, but you're on your own and we don't give a sh$%$. Thank you, come again." Really? This is how you do business? You couldn't pay me to try this office, or Thrifty again. I called their 800 number to tell them what was going on and their rep told me they found the car I was trying to rent at another Thrifty location three miles away. I waited for around 5 minutes on hold while that rep told me they spoke to someone from that location and confirmed they had the car I wanted. I went to THAT location and the agent told me they didn't have that car, and no one ever called them to confirm that they did have it. If you must use this sh$%^ show, call a day ahead of your reservation and check that they actually have the car you reserved. Then call again that morning and confirm again. And have a backup plan for when they don't have it because this company clearly doesn't care about customers. *I'm irked that I HAVE TO GIVE ONE STAR. If I was able it would be 0 stars. "Not good" is too good for the service I didn't receive. read more

Hertz on Canoga ave, Woodland Hills. Terrible customer service. I had a reservation by my insurance company for economy car, however upon arriving they only had a standard size, and the difference of course was out of packet. Fine, agreed. The clerk pointed at a white car, apparently the only one was available but it was at least clean and I liked it. Next minute she was bringing out a totally different model, different color, dirty inside/out. When I asked what happened to the clean white one, she replied it's not available. Rude! She opened the door, handed me the keys and walked away! I had to call her back and ask for some operational info on the dashboard. She seemed very bothered by this, and when I asked for my printed contract she replied their printer is out of work. I was shocked at this point because last time I rented from Hertz, the clerks introduced themselves, they were cordial, attentive and professional. Finally her coworker came back and 10 min. later they managed to get their act together and gave me the paperwork. I had reservation for 30 days covered by insurance, however the following week they charged my CC twice for rental fees. Ridiculous! When I called the office nobody picked up the phone for hours, so I was inconvenienced again to go down in person to clarify the situation. I'm aware that our legendary customer service days are the thing of the past, but Hertz reached a whole new level! Attitude, entitlement, cluelessness! Stay away! read more

I reserved an EV. Battery was empty as they don't have a charger at the branch. Manager didn't care and made no attempt to upgrade or switch the car for the same price. Very disappointing customer experience. read more

Long wait time, little to no urgency to expedite the process. Poor service all around. Today I waited over an hour to drop a car off. They told me I couldn't just drop the vehicle which I have done many times. I don't recommend this place. I have come back here many times because it's local to me but service continues to decline. read more

Horrible experience! Booked a rental vehicle online with a confirmation received. Went to go pick up vehicle, was informed that the vehicle that was booked, is NOT available. Plus i had confirmation to proof that i booked vehicle. Plus also received horrible attitude from employee telling me that I need to pay higher amount because Hartz doesn't have the vehicle that was confirmed booked. Was not given any other options, except for paying more. Horrible stuff and Horrible experience! Please becareful going to this location! read more

Fernando really came through in a pinch! Great staff, extremely accommodating... always get a great vehicle from this location. This is our local Hertz, and this office has taken very good care of me and my family! I strongly recommend! read more

Quite possibly the worst experience I've had to endure in a very long time. Don't hire a car from here. This Hertz is TERRIBLE. Awful customer service. No inclination to be helpful. Only one person working the front desk. Electric Cars not fully charged as they don't have the means to charge them on site. Cars not ready for customers even though they have been paid for in advance. Waited over 90mins to rent a prepaid car and I'm now going back home in an uber as I have to get back to work. Hertz Canoga Park, you need to do MUCH better. I won't be using you again. read more

Poor service when renting and calling. Could not get anyone on the phone when called for rental support.

The decision by Hertz to have only one employee at the retail stores was a big mistake. Tell me how can one employee do car intake, car cleaning and car outtake by herself??? The answer is you can't. It took 1 hour before my reservation was complete and the car was filthy. It was not the car I reserved as nothing was available (she had 5 cars that she did not have time to process as received and they were on the street as the site is too small). Another employee happened to come from another location and helped clean the dog hair, trash and dirty seats, so I could rent. He was off the clock which is unfair and against every CA employee law. I saw two people walk out as they did not want to wait. There were 5 people waiting who will probably give the poor young lady a bad review for no fault of her own. On Saturdays they are only open 3 hours. It is the busiest day. I will no longer be renting from Hertz and will forgo all those gold member points. Enterprise is down the street with a full staff and a designated person to clean cars. What a waste of my time. This happened on 9/21/24 read more

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They suck, i made a reservation, last minute they call me and say they don't have a car for me, and they ended up charging me for no show fee, that they never returned back to me. They kept giving me the run around. read more

Had some car trouble, so I rented a vehicle to get to and from my office in Lancaster. Arrived to Hertz and the employees were extremely unpleasant. Then got a text 25 minutes before picking up my reserved car saying "they overbooked and my reservation was cancelled." Terrible service and experience and now I can't get to work. If I could give zero stars, I would. read more

Hertz gave me a new car, fully loaded, clean and a full tank of gas. The guys were very nice and personable. They also picked me up and delivered me back to the body shop. A pleasant experience. read more

Pretty standard, was looking at renting while my car was repaired and the dealership also recommended them to me. Everything was a smooth process and no hassle with extending my time when I needed to! read more

The people at this Hertz location work really hard. Every time I come here I'm always greeted with a smile everyone is friendly and wanting to help. Fernando is the best representation of this company that I could ever ask for. He is customer focused and driven. He is effective, efficient, and Make sure the customers leave happy with a rental. I was in a very big jam with only 10 minutes before they closed. Fernando was available and made sure I was taken care of and on my way. I can't say enough positive things about the team at this location. I'm definitely a customer for life. Thank you. Just a PSA There is an employee shortage, let's just try to be patient. They are trying to do the best they can with what they've got. I understand no two situations are the same but just in general. read more

this place is racist, I had a reservation for a renta, when I showed up they only had 1 car left ( a luxury), I was told I was on the restricted list and they couldn't rent to me, this was Friday and that office was closed until Monday morNing, so I had to rent from enterprise. I called the restriction office Monday morning and was told I was NEVER on the list, the Canoga office just didn't want to rent to me read more

Where do I start... how about I rate this location 0 stars. My family rented a car online a week before the pick-up date. My mom gets there and they claim that the car we chose AND paid for crashed the same day of the pick-up. It's supposed to be fine but instead they offer a lower end car that was supposedly good enough to drive on steep roads, a minivan??? They didn't have any other car but kept on providing better looking cars to other customers coming in. I check online and see that they still have the same car in their location. Please save your time and DO NOT go to this location. It seems like they are showing they have cars on their website but not actually give it and end up with a different car when you pick up in person. We've experienced this so many times and this is one of the locations that will SCAM you. I guess business is business so I will be posting this review for all the future customers. read more

They will lie to you just to charge extra. They don't explain clearly about the insurance coverage. Not very professional especially that heavy set manager that I dealt with on 12/30/23, Stephanie who has an attitude for a manager, she's very rude, probably HANGRY. This is the last time I rent from Hertz. If I didn't need a rental I would have canceled my reservation. Btw, they also forgot to give me the keys n had to drive back to retrieve. read more

i have been renting here since we moved in the area a few months ago, both for business and pleasure. They have a good fleet of cars which gets the job done. Service wise, there are 2 male and 1 female staff who have been good, I don't have their names though; but they know what they were doing even as sometimes their system can be hard to navigate from what I can observe. Today I went back to rent and got the worst customer service ever - one male young staff who didn't know what he was doing so he asked Stephanie who was at the other desk. The male staff I can live with even if he didn't know what he was doing - simple retraining would help. I have seen him before, he usually was the one driving the cars around the parking lot but today he was at the desk and was lost. I feel sorry for him. However Stephanie is the absolute worst. She accused me of cutting her off after I asked why the amount in my printed reservation was not the same as what they were charging me. She was saying, this is what the computer sees, nothing they can do and that I accepted the terms even if I had a printed reservation with me with a different amount. When I was trying to say that in my past several rentals I never had any discrepancy, she accused me of being rude and that she can refuse service! I was sane, dressed appropriately, I have been here many times, why would I be refused service? For asking about the discrepancy and being a customer? She then told me, you are the one the needs our service! Talk about the worst customer service ever! I felt insulted, for a moment she got me thinking, am I the service provider here? l hope they don't put Stephanie in any front facing transactions anymore and retrain the other staff. I understand the system might not be perfect but they have to have at least some customer service and don't pick a fight with their customers. I will still come back, as I said this branch has done the job for me multiple times already but next time I will refuse service from Stephanie. read more

Be aware of FRAUD at this rental location. I made a car reservation and they text me and said it's sold out and I had to cancel it by myself and be charged a fee when they can totally cancel it and it's their fault. I will never go back and will report to my credit card company that they are at fault and are willingly committed wrongdoing to their customers read more

I definitely recommend this place because the employees are very helpful and honest. It was very simple and easy to rent a car here compare to other places. The first time I rented a car here, Fernando helped me. He's very helpful and nice.. The second time I rented a car here, I left my prescription glasses in the car. So, I asked the person who was helping me if they've seen it in the car. Jackson, who was very calm and friendly went at the back room to check and there it was! He found my glasses.. I was so happy that this place shows that they're employees care. I'm just so stoked that they saved my glasses and gave it back to me. And by the way, the cars they're renting out are new cars. I didn't even know how to drive the Sonata, it's all push buttons lol. I'll definitely use this branch again next time if I need to rent a car. Look for Fernando and/or Jackson! read more

So far preparing for the reservation is good. I chose the Managers Special. I was trying to cancel the reservation after reading the many reviews. But the system would not let me cancel it through the website portal- 800-654-3131 is the Hertz Customer service and you can speak to a live person read more

Horrible just wasted my time walking here from my house to get this car . I was told they are overbooked and don't have extra cars to hand out for the day when on the website they say they have cars . Horrible service and not correct to treat me like this as a customer read more

Awesome staff here. Thank you for making the reservation and pick up so easy. Ask to see what variety of vehicles they offer.

It doesn't happen often that I write negative reviews, but this location is the worst I have ever dealt with! I don't remember being disappointed at customer service at such level! The branch manager has absolutely no communication manners and/or customer service skills. Instead of trying to solve the problem, she's just sitting there with an attitude... I think there are used to customers still coming to get rentals and reviews don't make any difference! I hope this reviews gets to their corporate offices, as people at such level can't be holding manager positions. read more

We have rented from this location twice now, and both times we got speedy good service. Since they are a small location, they have limited cars, and you need to drop off when they are open. The cars I have received have been clean, work great, and I have been able to check in and out without any issues. I will continue to leverage them for my car rental needs. read more