Because of poor communication, we as the customer had to pay the high end quote of a procedure…read more Every Veterinarian preaches spay or neuter your pets then charge an outrageous amount. Simone Yen and this office will never receive a recommendation or a request for service again. $300 for a blood work up and then another $883 for the procedure.This office took no responsibility and made us feel as if this was a lack of communication on our part. This office was notified that our dog was most probably pregnant and they waited a month to conduct the surgery so we could be charged more money. We were put on a wait list for the procedure and they never could fit us in. Knowing very well we were concerned she was already pregnant . I certainly hope this is not the case with everyone, but from my conversation with Simone she didn't care. If we could give them 0 stars we would!!!

A very bad business. They cancelled an appointment I had made months ahead, less than an hour…read morebefore the scheduled time. No notice, no nothing. My appointment was only for two shots, where's the money in that? This place is a bourgeois rip-off joint catering to the rich. Unless you just have money to burn, stay away. They care nothing about people and even less about dogs. The vet business is corrupt and rotten to the core..

We took a little pup up there. She was cool and dehydrated. She was doing better before we got…read morethere. They took her and said that they were giving her fluids. They wanted her hospitalized but could not take her there. We took her to leave and she did not even make it out of the office and was dead. Then charged us over 500.

My cat had a blockage and could not pass urine, so I rushed him to Cornell Emergency Vet Hospital…read more He was seen relatively fast, and they unblocked him and told me he could go home. The vet was a 20 something intern- and when I asked the benefits of keeping him overnight was told " just fluids and observation"- I had fluids so I informed the vet of that, and she said " Oh, great!"- and as soon as I got him home, he was straining to pee and could not. 8 hours and a thousand dollars and Hewas exactly the same as before I went. My vet explained the next morning that " standard care" was at min. 24-48 hrs w/ a catheter in a hospital. Theyoung newbie vet at Cornell apparently did not know this, and so not having another $1000 to start over, and then climb high- my baby was humanely euthanized, and I feel so heartsick about this. Such a failure.

Really kind to the animals. Very knowledgeable and takes the time to educate. Would highly recommendread more

Dr. Claire Berian is best known for her mobile veterinary services. Ages ago, she came to my house…read moreto give all my dogs and cat their annual exam and inoculations, when I was too ill to get the gang to their regular vet. She did a great job, the animals weren't stressed at all, and neither was I. Recently, I hired her to come to the house to give my senior dog euthanasia. It's never a great day when you have to make that decision, but she was kind and caring. She made sure that my dog did not have one single moment of anxiety - which is all that counts, really. The process was quiet and efficient. I can't recommend her highly enough. She also followed up with one of the kindest condolence notes ever. My own siblings didn't even bother with an email.

I have 2 dogs, one young boxer and one 6 year old pit mix, both adoptees and we love them very…read moremuch. We had to change vets after a few years of repeat issues. - They don't seem to keep good records of the meds they give, always asking me if I'm still giving a medicine that we stopped years ago, I correct them every time. - We needed blood tests and they took the wrong amount so had to do it twice. - I made an appointment for a bump on my boxer's arm, it was covid times so I had to wait outside. They sent her back with a clean bill of health, I asked about it again and they asked "What bump?" (it was the size of an egg on her right front leg). -They charged me for a yearly checkup again 4 months later and when I called to ask, they told me it was required. - After a year of sluggish behavior and a couple visits, we eventually researched enough ourselves to suggest thyroid, they confirmed with a test and got him on meds - They won't give me enough meds to get me to my new vet's appointment date. So I had to write this review. I hope you have better luck, I'm sure most people are content with them.

Dr. Bonnie and Dr. Dawn have cared for my dogs for 15 years. They're wonderful veterinarians--warm,…read morethoughtful, and (befitting life in a college town) never dumb things down and always explain procedures and diagnoses in detail.

Several of my clients in Ithaca were also clients of Colonial. Although services were consistently…read morereported to be expensive, I was lucky enough to attend several veterinary appointments with pets of my clients. An elderly Weimaraner recovering from spinal surgery has attended acupuncture sessions since shortly after her surgery. I attended two of her sessions and was amazed at how wonderfully the dogs adjusted to the setting, even while Colonial was going through an extensive renovation. The staff, both administrative and professional, are heart-felt and warm, and obviously care deeply for the animals who come to them seeking help. I would highly recommend Colonial to most clients.

These people are corporate. This is obvious when they need to tell you via signs, wall art, etc…read more that "they care". If that proves true you needn't spell it out. If your animals needs care that is expensive - like almost anything there is - they refuse to offer their own payment plan. You either have Care Credit or you pay their horrendous prices in full. They are compartmentalized: thanks to the surgeon's lack of knowledge, my dog died unnecessarily, long tragic story short. Their wall signs should say " we care a lot...about our bottom line profit margins."

Took my canine here back in January for a chronic cough, and Dr. Ingrid Rhinehart had diagnosed him…read morewith a collapsing trachea. He passed away in March from congestive heart failure. I realize while some symptoms can have overlapping similarities, I can't help but consider if we had caught it in time, the correct diagnosis, my beloved Yorkie would have made it. It seems like the underlying theme for this establishment, along with just about everything else here in this area, is severely inadequate..

SCAM SCAM SCAM DO NOT GO HERE EVER…read more I brought in my cat who was 16 and dying. First, they tell me my cat bit a nurse so I'll be contacted by the health department. They insist I should put her down. She was so close to death I wanted her to pass at home where she's comfortable, not scared to death in a sterile environment. I ask about cremation. They tell me if I want the ashes back it's $600. I quickly learn that the local animal hospital charges $120. My cat died peacefully the next morning in her bed. They also convinced me in my grief to buy a $75 medication that may get her to eat again. This cat was done eating. Then, not the health dept, but a coworker reaches out to me, I tell him all of the above, and I add that I cannot understand how your nurse was surprised that a sick dying scared cat bit her, my cat doesn't have rabies, and stop contacting me. This place also about 3 years ago saw My cat, said she had asthma, and gave me the shadiest instructions to contact a Canadian 3rd party pharmacy for the medicine and the face harness. She didn't have asthma, our old house was just dusty and her symptoms went away immediately after we moved. Total scammers.

Dr.Jackson made the process of losing our pet as peaceful as possible. I highly recommend his…read moreservice if you're faced with the loss of a fur baby.

When the time comes, in-home pet euthanasia is the greatest gift you can give your pet. My Karma…read morewas 14 years old and in rapidly declining health and had gone into complete liver failure. The last thing I wanted to do was take her to the vet, which was always a source of stress for her. Dr. Jackson was super responsive, confirming my appointment right away and even offering to fit me in earlier. He was professional, kind, soft-spoken, and well-equipped for what was a compassionate, peaceful passing. Saying goodbye to my beloved pet was one of the hardest thing I've ever had to do, but Dr. Jackson and CodaPet made it as positive an experience as it could have been. I can't recommend this Dr. Jackson and this service enough.

Today is my dog's birthday and coming here is always my first choice. I found a pup-pie, birthday…read morelamb squeak toy, and a princess biscuit. Some of the treats were on sale for mix and match so I got a few of those. Chelsea was so helpful with all the questions I had. She also helped me log in to the PetSmart website and went through my benefits so I could get the most points for all of my purchases today. Saved me a ton and I've got money to go towards my next purchase. I love coming here!

For the third time I visited Petsmart grooming with two separate cats. The service & money I…read morespend for what I got is horrendous. It seems that they only groom cats from the next up. Charged me over $100 for grooming & bath. Nails never trimmed. Cat not dried or brushed. Store manager defends practice.