I brought my sister's cat here while she is out of town. While it is my sister comes here…read moreregularly, this was my first visit. While my sister was away, her cat had a situation that required her to be seen for a medical evaluation. When we arrived we were welcomed and escorted almost immediately into an exam room. Dr. McConnell came to see us right after the Vet Tech did our intake and was able to give us her professional evaluation. Thankfully this story has a happy ending and the cat was doing just fine! Review #2165

We came in for 3 vaccines total between 2 pups. 1 bordetella for our female and then a rabies +…read moreDhpp for our male. We were met with intense pressure to add blood panels and fecal tests to which I said I would like the information for each and then I'd like to reschedule to do those at a later date. I only would like the amount to take care of the needed vaccines today, a nail trim for both, a quote to get our girl spayed, and would like the info for the other testing to consider booking another appointment. More and more pressure was applied and finally let up. The vet tech took our puppy to the back and told us "we are just going to get their weight and temp". *they DID clip their nails for us per our request while doing so but did not say they were doing that in the back* but they came back to us with the shots already done WITHOUT TELLING US WHAT THE COST WOULD BE. When our dogs were brought back to the room we thought we were waiting for them to do the shots in the room with us (like every other vet has done) but before doing so they would tell us what today's bill came out to. But we were instead given the quotes for the recommended testing and spay and told we were finished. We get to the checkout counter and are told it's $352 for 3 shots total and a vet "exam" that never took place in our presence. We were never even given the option to discuss or decide if we would like to proceed with the vaccines because they took our dogs to "check temp and get weight" but instead also administered the vaccines so there was no way for us to decide if we would be proceeding with care at this facility. I am understanding that an exam needs to happen, I understand that we have 2 dogs so 2 x the cost, but what I DON'T understand is why you would not have a consultation with your patients. You can't even get your nails done without them telling you the price first, because it is IMPORTANT that you're both on the same page. I would have never wasted their time with an appointment if they would have told be I would pay $107 EACH for an "exam" that I would not at least get to witness. This feels extremely deceptive, it feels predatory to take away someone's option of proceeding by just doing it before discussing cost (especially after I already expressed interest/concern in payment for the other stuff they wanted to do), and I would certainly never recommend anyone go here. The price isn't the main problem - it is the lack of communication and care. I would rather drive an hour one way to our old vet because even if I'm paying the same cost, at least I get to see everything they're doing to my dog(s) AND they would never do anything before discussing the price AND AGREEING!! STOP TELLING PEOPLE YOU ARE WEIGHING THEIR PET WHEN YOU ARE ACTUALLY DOING SOMETHING ELSE.

The people there are so nice and genuine! They've helped our Nala girl several times!read more

Your beloved family pets are in safe hands here. Dr. Joy is such a wonderful, incredible man who…read morejust gives so much love and care to the animals that come in. We've followed him from different clinics for over 15 years. He's saved and helped our animals more times than we could count. On top of that, the staff that works with Dr. Joy are just as lovely and caring. He will be our go to doctor until he retires.

After 600.00, dog was still I'll, had to go to a hospital and finally 1100.00 later, dog was…read moretreated correctly. No return calls from first vet. He may be too old for work, he should be retied retired!​

I had a very negative experience at The Colony Animal Clinic and would caution others about their…read morepractices. The staff is more focused on upselling (overpriced) services rather than the well-being of pets. After contacting the clinic about my dog that was experiencing occasional vomiting and decreased appetite, they attempted to pressure me into several procedures that were not essential to diagnose my pet's condition. The receptionist and a random vet tech cornered me in the lobby insisting if I didn't agree to sedate my dog and consent to a $500 X-ray fee my dog would not get better. After my initial visit, I called to ask for medication to treat my dog's upset stomach and the staff was quick to say "you declined an X-ray so we can't prescribe anything". When I anxiously requested to speak to the vet himself, the receptionist acted defensive and accused me of yelling at her. When I did speak to the vet, he said "I'm not god, I don't know what's wrong with Scout!" This place isn't going to do anything for your pet unless you're prepared to drop $$$$ on unnecessary services. The Colony Animal Clinic preys on and exploits fearful pet owners for financial gain. Do not go here. For a 9lb 3 year old dog I was charged $75 exam fee $237.50 bloodwork $63 fecal test $58 anti nausea shot $40 antacid Had I got the X-ray too the tab would be well over $900 No one even called me with the results of the diagnostics, I had to reach out to them. You're not a customer/patient to them, you're just a paycheck.

Absolutely the best ever!! Dr. Hunter is caring and…read moresuper-thorough!! She has helped two of my angels to Heaven and just did surgery on my 4th baby. Don't hesitate to use this clinic. If you are new to the area, this is the place! Support staff and vet techs are awesome!!!!!

I don't understand how this clinic is EVEN open this long! This clinic should be shut down!!…read moreHeartless, no knowledge vet doctor for cats! They are lazy for sure to know if the pet patient still is alive or not to ask for the pet patient to come for health check a year later after my pet died! They lacked empathy and any care!! I wouldn't take an ant to this upsetting place! It's completely money driven, not for compassion or real animal wellness or care!! They employed immature young girl at the time who had not a single cell of love or empathy for my pet!! This awful place can't possibly have this review rating. In their own website it shows up as Google is getting compensated for the reviews!! You people are real messed up to trust this awful vet "NOT" death and unprofessional money hungry place!!

Visited this location for the very first time upon finding positive reviews on Google and Yelp. The…read moreoffice is a bit older on the outside and inside but very beautifully designed. Everyone seemed very friendly including the staff and the veterinarian. We came here since Sera my dog was struggling with walking specially on her back legs and experiencing some weakness. The doctor explained the process in detail to us and different options of therapy that can be provided such as laser therapy and water therapy. I really appreciated all the info, the kindness of the office staff, and really hoping the therapy will improve my dog's condition.

I found a very sick kitten last summer. And then I found her brother. He was doing pretty well, but…read moreshe never was thriving. She struggled to gain weight and keep food down. After trying a couple vets in Dallas, the urgent care vet referred me to Atlas for specialty support. We were there a lot and while we made progress, her bloodwork was still not great. And then her brother randomly got fluid in his belly. They were great about seeing me ASAP the week before a holiday and diagnosed him with FIP. They worked to get him medication that day from a local pharmacy on a weekend too. Unfortunately, FIP is still very fatal and he passed away a few days later. They were so kind when I told them. After his sister kept throwing up, we decided to treat her for FIP too. And she ended up doing so well! FIP only got an approved treatment last year, so many vets are not experienced with it. But Dr. (Daniel) Anthony was good about checking her progress and working with me on the most cost effective way to handle the many vet visits and lab work. I'm happy to share that she's officially cleared FIP treatment and observation protocol and she finally had normal bloodwork last month. She is super playful and loved to torment her big cat brother. We held off on her vaccines and spay because of everything, but she will be going to them next month for this too. I never have to wait long once I arrive and the front desk is always friendly. I'm not sure I'll be able to keep going for her regular visits since I live in South Dallas and the trek to Frisco is a lot, but their Saturday hours are a savior and if I lived closer, I'd stay a client forever.

Have been taking my dogs here for over 15 years and never considered going to any other Vet. I'm…read morevery very sad to hear that they will be retiring and closing at the end of the year; December 2025. I and my dog wish them the best of everything in retirement.

So, I hate taking my dogs to a vet but I needed to bring my boy here to have a growth on his tail…read morechecked out. I figured I would get a huge bil$ but I didn't. Dr. Blake was great and his assistants were awesome. Great care for the price. These people are heroes. If you take your pets anywhere else you're an idiot.

Everyone is very friendly ! They are very reasonable with pricing and go over EVERYTHING PRIOR to…read morecheckout. My girls love this place and feel very easy getting seen here . Highly recommended

Horrible customer service. Always have to call multiple times for meds and then they are not ready…read moreor correct. The. Man at front called my house called me a liar and I have the records to prove i called more than once I then called old vet but been banned from all vector owned facilities so they really care about your animals. Getting care elsewhere. I never even went inside! I followed the instructions the Dallas office gave me to go pick up my records which got me banned. Luckily this place is dirty look up at the front desk coated in dust! Glad I finally got away from this place not worth saving a few bucks. They aren't that much cheaper

During a very difficult time Dr. Carl Binford showed incredible compassion, honesty and…read moreprofessionalism for GiGi. He was extremely gentle, patient, and took the time to make sure my dog was comfortable while also supporting me through an emotional situation. His gentle and trusting kindness meant so much. I am deeply grateful for his respect and dignity. I would highly recommend his service and his entire staff to anyone looking for a veterinarian who truly cares

Dr Binford was Awesome.... He Sold his practice - the New Veteran is TERRIBLE! I've been going to…read moreDr Binford for years He's great and Staff Wonderful....STOP NEVER WILL GO BACK. I took my dog to test for Diabetes, Did Blood work, New Vet said No just high glucose. My dog got worse. Took my dog to another Vet ( city Vet Plano ) with my dogs blood work information and they quickly said YES DIABETES. if you go to Rosemeade Vet - Find a New Vet - it could your Pets Life

****** UPDATED REVIEW****** I've brought my cat here 3…read moretimes now. I like the convenient location of the clinic because I live across the street. First time was for new patient visit and vaccines, second for her teeth cleaning which was over 700$ and then third time to recheck an area at the base of her tail because she was missing hair- $200. I usually give my cat gabapentin for long visits or wellness visits where she gets shots like her vaccines and obviously for her dental visit. But for a random check up on a small itchy lesion on the base of her tail that had already been previously reviewed, I didn't think to give her the gabapentin. She just got weighed and she just got given antibiotics from her dental treatment and she's not showing any symptoms of disease or sickness. Well, the assistant got clearly annoyed with me when I told her I hadn't given Darla any gabapentin, then she grabbed my cat without asking and said they were going to have to take her to the back to review her, when I asked why, because I just needed a visual opinion from the doctor about her hair loss spot, she said "because you didn't give her her gabapentin and she's known to bite" ---- After posting this review the manager of the practice, Duke, who said he's been here 17 years, apologized and gave me a credit for the service that was rendered without consent. And apologized for the behavior and steps taken this day. Changing my review from 1-3 stars due to the kindness of Duke and his understanding of the situation. Thank you

Very thorough. Very friendly and understanding. Saw Hannah and Dr. Hennessy, both were excellent…read more Really helped me with my dog's anxiety issues. Highly recommend .

They were incompetent dealing with the cremation of our pet. The girl checking us out did not…read moreexplain anything about the cremation choices and what they mean. She just told us prices. Even the paper we signed did not say what we would get if we chose private creamation or communal. We did not get back any ashes at all! We chose communal with an engraved nameplate but what we got was a cheap plaster paw print. We thought we would get ashes back with a nameplate. No ashes at all. We are beyond devasted. The office assistant tried to blame us for checking the box that said communal and blame is for not understanding what that meant.

I had an amazing experience with this vet. Decided to try a new one closer to home and saw that…read morethey had five star reviews. I loved that they didn't try to over charge me and they were super friendly. Loved them and are going to bring my other dogs as well.