We have been generally happy with Pine Tree. Our dogs have been patients for over a decade. That…read moresaid, it is on the pricier side. It is common to walk out with a several hundred dollar bill for a basic preventative visit. Still cheaper than human healthcare. My biggest issue with this place is actually their phone system. When you arrive you are directed to call the front desk while you wait in your car. I get why they do this, but unfortunately the phones are often tied up. You get a busy signal and call drops. I have had to try for 15 minutes to get through (while on time for my appt and waiting in parking lot). This seems like it could and should be fixed.

I have always received good care for my dogs from Dr. Hodgkins and the staff. The covid…read morerestrictions are universal and while it's nerve wracking to hand off your pet in a parking lot, they do allow a family member inside for euthanasia. I find the prices the same as elsewhere (meaning pets are expensive). Over the years I have had experience with five Maine veterinarian offices and I can highly recommend Pine Tree.

Sorry, this is going to be long, because I have a lot to say. I also don't like writing negative…read morereviews unless I have a very good reason. My husband and I have been taking our pets here for about 15 years. It used to be a great place that we trusted, but we have seen this place change over time, and not in a positive way. It started when I took my hound Gunnar there when he was puppy. A vet tech asked if I ever had a dog named River. I answered no, I never did. She then proceeded to say "Yes, You did, I know your name, Stephanie Grant!" Then proceeded to berate me on things I supposedly did this dog named River who I had never heard of. (By the way, I know there is another person who shares my name who lives in my area, or at least used to. I only know this, because I received her sewer bill once in error) When She was done, I shrugged it off as an odd encounter, thinking it was someone having a mental health breakdown. My hound, Gunnar received all his care there from puppyhood to his last day. The last day, though, was the final straw for me. On Tuesday 1/13/2026 Gunnar's health suddenly deteriorated within hours, to the point where he was unable to walk. He was quite elderly by this point, and we had expected this. At over 90 pounds, he was a large dog in a great deal of pain. I asked if he could be possibly be euthanasized in our vehicle. Instead, I was curtly told that he needed to be brought inside for a "quality of life check-up" because it was over a year since he was seen. This made me feel like a neglectful pet owner, even though I was sure it hadn't been that long. Later on, I looked through my CareCredit receipts and saw that Gunnar had a wellness checkup on 1/17/25, so he had been seen, in fact LESS than a year. Since Gunnar was unable to walk, we had to put him on a stretcher and bring him inside, rather than taking our word for it. For us, it wasn't about the money at all, how we were treated or gaslit. Or, perhaps, the staff thought I was the other Stephanie Grant, I don't know. Have your vendetta all you want with me, (or whomever you think I am) but DO NOT take it out on my dying dog. It was about the unnesscary pain and discomfort Gunnar went through on his last day on Earth. For that, I will never forgive them. I'm kicking myself for not refusing and taking him to an emergency veterinarian instead who would have done the procedure at our vehicle. There's been a few things about this place that's rubbed me the wrong way, but I will never forget how we were treated. Gunnar deserved better than this.

I appreciate the good care my animals have received here since we moved to the area 2 1/2 years…read moreago. They are especially good with my very anxious dogs. I swear the vet techs are true dog whisperers. The office staff are friendly and helpful also. We are very happy clients.

Front desk staff lied saying that they left a message for my appointment being cancelled. No…read moremessage was ever received by anyone and when looking into this, found out that At Home Veterinary Clinic did not update our contact files despite being updated by us multiple times. They also left out pertinent information that I requested to be in the appointment notes. They didn't seem to take their mistakes seriously in the slightest and were also very rude and dismissive on top of that. I can't trust my pets care and safety with this type of conduct.

We needed a Vet for our dog that had gotten into something in the pond. Really bad lumps all over…read moreher body. At Home was at work still and told us they have no time and they are booked the rest of the day. This is on a Friday afternoon. They told us to call someone else. They are 5 miles down the road from us and we are a regular customer.It was a slap in our face to blow us off. I will be looking for another Vet now for our dog and cat. I don't know if this is a normal thing these day with vets,but I do know for sure this never would have happened in th old days. They used to care! (25 years ago) They would have seen my dog at midnight if needed!

We called and they were very helpful in getting him in the next day…read more We brought our frail cat in to have him evaluated. Dr Robin was very professional and so compassionate. We were advised to do X-rays and consulted on everything and the staff were very supportive My cat was diagnosed with Lyme Disease, Pancreatitis, constipation, dehydrated, 3 fused backbones making it impossible for him to walk. We chose to put him at peace. I would definitely recommend this veterinary care hospital. Thank you Dr and all the staff for your support.

My ferret Mouse had a mass removed and she recovered quickly. Dr Elms and her staff are amazing!…read moreThey are knowledgeable, professional and very friendly. It is hard to find a veterinarian that sees ferrets and other pocket pets, but she does! The prices are amazing as well! I highly recommend Dr Elms!!

THE WORST CUSTOMER SERVICE EVER. NIKKI the front desk office manager is beyond rude, raises her…read morevoice at customers, makes you feel stupid when asking or stating anything and snaps at you if she doesn't understand. THE OFFICE SHOULD FIRE HER, instead I got a letter stating I would no longer receive service for sticking up for myself because of the way she was talking and degrading me. Ive worked in customer service for over 10+ years, the manipulation, over-talking disgusting way she is allowed to treat customers only says more about your business and how it shouldn't be ran. Ive been a loyal respectful customer for 3 years, never having an issue with anyone else but her. I would never take my animals back to this establishment who knows how they treat them. YOUR AN EMPLOYEE YELLING AT A CUSTOMER FOR CALLING TO REFILL A PRESCRIPTION... The establishment is not only losing great customers but business too. I know I'm not the only person who's had a problem with her that explains enough. Do yourself a favor do not go to this veterinary office, over priced, extremely rude and doesn't give a shit how there customers are treated. The staff is delusional.

We absolutely love this place! We take our dog Tallulah and our cat Truman Cat-Pote,here for all…read moretheir health needs. Tallulah is almost 13 and she's been having some problems with her hips. We called them, yesterday and they took us right in. The doctor determined she has arthritis and gave us meds for her. All the people in the office are so nice and very kind to our pets. We will always take our pets and future pets to Kennebec Veterinary Services. We highly recommend them... they're the best.

My dog has been ill recently so I have gotten to know the staff, techs and Doctors very well. I…read morehave been there on different days and times. One things stands out. They ALL love animals. They remember them when they come back. They share in the news that they are getting better. They are always respectful and kind to me and recognize when the news isn't always the best. They are mindful that it's expensive without judgement and do their best to offer all alternatives. I feel lucky to have them ALL providing care for Ellie Mae and do not hesitate to recommend this practice for the best care for any animal in any circumstance.

We have been very happy with the quality of service from this practice for a number of years - and…read morepets. Doctors and staff are great. Ran into an issue, however, with the way phone calls are handled one Friday. It was not late (before 2 PM), but all staff was busy and I was advised to either hang up and redial immediately, or - if I had an emergency - go to a clinic in Lewiston or some other far away location. I hung up and redialed - 8 times until a recording came on and said the office is closed until Monday. I can't describe my disbelief that this practice would allow their clients to be handled this way. I'm hoping this note will help improve this answering system.