Short story: go here; great medical staff, but prepare for really subpar customer service staff…read more We were vacationing in Maine and our dachshund collapsed in the backyard. It was close to 5PM, so we chose to wait for this clinic to open rather than driving to Portland or Scarborough. We arrived at 4:50 and waited outside the front door, which was locked. The receptionist was manning the desk and repeatedly clearly saw us through the glass doors, including making eye contact with my husband, but never came over to let us in, even though my husband was holding our dachshund, I was holding our three-month-old baby in her car seat, and it was 17 degrees and dark outside. At 4:57 the receptionist disappeared into the back and at 5:02 I finally called, a tech answered, apologized, and she rushed to let us in. As we were walking in, I heard the receptionist complaining, "it's only just 5:00 now." Nope. It was 5 after at that point, but more importantly, who leaves people with a sick dog and a baby out in the cold, especially if you're supposed to be in the animal CARE business?! Fortunately, the tech and the vet we worked with were terrific, and our dog is going to be fine. I really appreciated the tech's compassion and attention to detail, and the vet's candor and patience with questions (and the baby!). When we were checking out, a poor woman was dropping off her deceased bearded dragon for cremation. The receptionist couldn't have cared less. She was cold and dismissive and passed the box containing the body off to the tech carelessly, and loudly said "group cremation," in a completely empty tone, then charged the woman and said, "we're ready for Skippy" without even dismissing the other woman. The tech called out, "I'm sorry for your loss!" from the back as the woman left. My husband saw her crying in her car in the parking lot when he brought our dog out to the car. So, based on my limited experience, I'd say go here for good care, but prepare to be treated like a complete annoyance by the woman at the front desk.

Stay away. Far FAR away. Also, don't ask any questions even when given inaccurate information. Dr…read morewas INCREDIBLY condescending, dismissive, and rude. I brought my pup in at 3 am because of crying most of the night. He does have a known UTI with struvite crystals and a urine pH of 9. At first she wanted to do an x ray and ultrasound to look for stones. Uhh. Ultrasound would've seen both. No need for the xray. I nicely suggested starting with the ultrasound. ANYTIME I tried at all to advocate for my pup, I got attitude and talked to as if I knew absolutely nothing. I also asked if she could prescribe something to lower the urinary pH, as that would be a double approach to help resolve the infection. She threw her hands up, claimed that my asking questions and seeking clarification was "abusive" and "she's not taking that at 3 am" It's basic infection cycle. Interrupt the cycle at as many points as you can, get quicker resolve. If you need emergent care, steer clear of this place. Go right to Portland. Like she suggested we should've. First time here, and absolutely will NEVER be back nor recommend ANYONE else. Imagine claiming someone's being abusive because they don't want to answer questions as to their thought process in the care of your animal. Absolutely insane

My review is for Dr. Aaron Cramp My beloved ,French bulldog…read moreBoo, was diagnosed with Cushing's disease. It's an expensive process and not all dogs respond to treatment as well as desired. He has been so kind and knowledgeable What I especially appreciate is how he has helped us navigate this heartbreaking process

I actually have mixed feelings here…read more The care was good. The vets were kind and knowledgeable. As was the staff we interacted with as a whole. My issue was. I had the intention of using my care card. (A credit card for vet bills specifically). When I called to make the appointment I asked if they took that. I was told they did. And that's all that was said. When I went to check out it was "you can. But we have to bill you for a certain dollar amount to it. We can't use for less than this dollar amount. If we did we can credit your next service." Which I thought was wrong. I think they should have told me that on the phone when I asked about care credit in general. As I didn't have money I could actually spend at the time so that was my only payment option and it didn't have more than I actually needed on it so they could not over charge me to then credit me later. I had to borrow money from my ride. I was very upset with that.

I moved to town a year and a half ago with an 8-year-old dog that has had two Bilateral TPLO's…read more Managing his mobility is a priority for me and the staff and VET's at this office have remained vigilant in helping me take care of my little guy. Their Physical Therapy programs are tip top and keep my guy comfortable and acting like a puppy. I'm truly grateful for this place and all they have done for my pal.

My pets have been patients at LRAH for about 5 years now. Most of the staff are fantastic, and…read morereally work with you regarding the cost of procedures. I remember a vet tech once walked me through the entire bill to explain what each item was, and if there were any alternatives that were less costly. However, I have not had great experiences with Dr. Morgan. Perhaps, she is a naturally curt person, but the effect is that she leaves people feeling like bad pet parents. Regardless of what's going on with my pets, she makes it out to seem like I am not doing enough. I have enjoyed every other staff member, whether Dr. or vet tech, and I'm overall very grateful for the attention they give to my pets.

The amount of caring and compassion that is given at Woodbrook to 4 legged and their People is…read morebeyond words!! we have many pets and they are given (be it vaccines or saying Goodbye to them)the utmost care as if they were their own. Thank you Tammy and Gang. you are appreciated more than you can imagine Cressey family. Woolwich. maine

They have been my Vet for the last 5 years. Great service and caring staff. Tammy is a very good…read moreVeterinarian with love for animals.

My dog has been ill recently so I have gotten to know the staff, techs and Doctors very well. I…read morehave been there on different days and times. One things stands out. They ALL love animals. They remember them when they come back. They share in the news that they are getting better. They are always respectful and kind to me and recognize when the news isn't always the best. They are mindful that it's expensive without judgement and do their best to offer all alternatives. I feel lucky to have them ALL providing care for Ellie Mae and do not hesitate to recommend this practice for the best care for any animal in any circumstance.

We have been very happy with the quality of service from this practice for a number of years - and…read morepets. Doctors and staff are great. Ran into an issue, however, with the way phone calls are handled one Friday. It was not late (before 2 PM), but all staff was busy and I was advised to either hang up and redial immediately, or - if I had an emergency - go to a clinic in Lewiston or some other far away location. I hung up and redialed - 8 times until a recording came on and said the office is closed until Monday. I can't describe my disbelief that this practice would allow their clients to be handled this way. I'm hoping this note will help improve this answering system.

This veterinarian office sets the example that all other veterinarian offices should follow…read more Incredible staff, and always go the extra mile to care for and love our pets. Special THANK YOU to Denise, she is amazing. Whenever we drop our pets off and Denise is taking care of our pets, we are so much more at ease knowing they'll get all the love they can handle. THANK YOU so much for what you do!

My parents had been bringing their animals here for years and when I was older and had my own place…read moreI did as well. My mother was on the Board of the ASPCA back in they day so I always had a love for animals growing up. Never knew I had to cut my cats nails. Never had to when I growing up and all of my cats were fine. Brought my cat here and they accused me of animal abuse and said they would adopt the cat from me. I was beyond insulted and stopped bringing my cats here. I brought them to another Vet and was told I didn't nothing wrong. Your cats should be able to keep their nails short by scratching posts etc, which I have, but sometimes it doesn't help. The new Vet made me feel at ease. My mother (sometimes she brought him to appt) and I were also accused of putting my Pug in a hot car because of the anxiety he would get going to the Vet each time. I always cool off the car before putting them in and know to never leave a dog or any animal in a hot car during a warm day. I get that you have to be aware of some Vet owners but we had been coming to this place for years. With all our cats and dogs. I'm glad I left and found Lisbon Road. They are fantastic!!

We have been generally happy with Pine Tree. Our dogs have been patients for over a decade. That…read moresaid, it is on the pricier side. It is common to walk out with a several hundred dollar bill for a basic preventative visit. Still cheaper than human healthcare. My biggest issue with this place is actually their phone system. When you arrive you are directed to call the front desk while you wait in your car. I get why they do this, but unfortunately the phones are often tied up. You get a busy signal and call drops. I have had to try for 15 minutes to get through (while on time for my appt and waiting in parking lot). This seems like it could and should be fixed.

I have always received good care for my dogs from Dr. Hodgkins and the staff. The covid…read morerestrictions are universal and while it's nerve wracking to hand off your pet in a parking lot, they do allow a family member inside for euthanasia. I find the prices the same as elsewhere (meaning pets are expensive). Over the years I have had experience with five Maine veterinarian offices and I can highly recommend Pine Tree.

Christine is great! I have a Scottish Terrier and few groomers know what this dog should look like…read moreand Christine does an excellent job! She is kind, experienced, dependable, and knows her dogs. I recommend her very highly.

I can't say enough good things about Christine. She was understanding and patient with Renee which…read morewas exactly what we needed after she had passed out during her last groom with another groomer. Renee's hair cut was exactly the way we wanted it :-) She looks super cute and was so happy after her appointment! We highly recommend Platinum Paws :-)