I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

Highly recommend this place! Last year I had a MRI on my shoulder. No problems at all and I liked…read morethe smaller office setting vs. the hospitals. This year my husband needed an MRI on his knee. We waited over a week for his doctor's office to get approval from our insurance company. With no approval in sight, I decided to make an appointment with CA Advanced Imagining just to get our name in the appointment book. I told Andrea about the wait time for our approval - she got our information and called our insurance and got approval in less than two hours! I'm so grateful for this since my husband has been limping around and in pain for days. I feel that although the doctor's office said our insurance was "pending" and they can take up to 7 business days to approve, I don't think the called it in at all since Andrea got in done in two hours. Husband was in and out in an hour and he's giving the place a thumbs up too.

This is the second time I had an MRI by Ben Reese and he could not have made it more comfortable…read more He is kind, clear in what is to be expected and very professional. I would encourage anyone needing this type of procedure to know it can be easy and quick when you have someone like Ben helping you out.

I give Prenuvo a 2 because they do find valuable information. This is my 2nd time using Prenuvo…read more The 1st time I used Prenuvo I did a full body MRI. Prenuvo sat on results for 2 weeks before they released them to me and the person telling my results was not competent. This 2nd Prenuvo I did the executive. I got my MRI results back in 5 days. Prenuvo scheduled my consultation for 2 months out. A week before my consultation, Prenuvo sent me an email and canceled for no reason. I called and stated my labs, brain scan, and body composition was not released to me. I had labs that needed urgent following up just sitting there. Very frustrating. What's the point of doing all this if they are just sitting on the results. You have to be very proactive and follow up.

I was able to watch a nature screen and music during scan. The hour went fast. I wanted to know…read moremore about my heath and discovered the analysis of what i can now discuss with my doctor 10 minute visit

Great service. Very convenient location. I've actually been using their company's services for…read moreyears... since the days they operated out of a roving van, visiting gyms around the area, and it's fantastic to have a permanent, physical location so close.

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

Stanford Medical ordered the MRI and scheduled it to be done here, in downtown Palo Alto. It's an…read moreeasy trip off of the 101. There is plenty of parking. Easy dropoff access for those with mobility issues. Lovely neighborhood pocket park right around the corner should you need a place to just breathe. Variety of restaurants and cafes on the next block north if you need a bite to eat. Waiting room is smallish and has a tv running nonstop in one corner. There is also a charging station for phones and tablets.

Great place to feel awful. Better place for all the great care and assistance. Thanks .read more

Excellent caring, professional, staff, and outstanding doctor. It was easy to get an appointment…read moreand office follow through was great. Had injections for my stiff and sore neck, after an MRI. Procedure was quick, painless, and proved to be successful. Movement, stiffness and pain have improved significantly. Highly recommend.

Let me begin by saying the professionalism and treatment at the actual procedure center was top…read morenotch (would give it a 5). But their billing department would receive a negative 5 from me. When I checked in for my appointment for my back rhizotomy over a year ago I was told (they had also confirmed this prior to the apt) that if I paid $540 upfront, that would be the entire cost for the procedure center. I have since received numerous bills for $21,000 from their billing dept. And they have not returned my many phone calls. This has been going on for months now. There is obviously a huge disconnect, but now I am extremely hesitant to ever do another back procedure there!

I got a referral for an X-ray from my PCP. This company then proceeds to spam you with text…read moremessages and voicemails saying go walk in for an X-ray appointment. You cannot make an appointment online for an X-ray - you will not be able to proceed further and it says go walk in. I tried to walk in today (Wednesday) at this clinic but then they said sorry they don't do X-rays at this location on Wednesdays. Ok.... This was not mentioned on their website anywhere for this location. I asked the front desk if other sites have X-rays today and she mentioned San Mateo "but only until like 12:30 PM or so because the tech goes around" What is the point of advertising that you can walk in anytime for X-rays when in fact the availability could be quite limited / unavailable and you wouldn't really know until you get there? Their website has an "X-ray queue" and right now it says 1 waiting for this location but they're certainly not waiting for an X-ray today since they're supposedly closed for X-rays today. What is happening! I'll try again and will try to report back on the actual experience but beware don't come to this clinic on Wednesdays for a walk in X-ray since it'll be a waste of time. UPDATE: I tried calling this clinic to double check they were open and were doing X-rays but it seemed hard to get a hold of the front desk staff. It seemed like I was being sent to a call center "next available agent" which is not super helpful, so I hung up and decided to just drive back again the next day. I was able to come back the next day and the process was generally smooth. They took my insurance and I only had to pay a $10 fee (hopefully no giant surprise bill later). The actual X-rays only took like 5 minutes not even and the tech was very courteous. Overall I would say a few improvements could be made: 1) the website needs to be updated to say don't come here on Wednesdays for X-rays because the tech is not here 2) the site should indicate any other limited availability (e.g. are X-rays actually available all day?) 3) make it easier to actually reach the front desk via phone for basic questions. 4) I think 1 text / reminder call is probably sufficient. I got 4 texts and 3 voicemails in the span of two days.

Unbelievable! They cancelled and rescheduled my appointment FOUR times! Excuses were various: No…read moreNurse available for the contrast, machine is down, machine is down, no nurse available for the contrast. My sense is that I would be putting my life at risk to undergo an MRI at such a flakey establishment so I will insist that my physician at SOAR Medical come up with another provider.

I came to DexaFit for my very first Dexascan and it was great. I arrived very early so I decided to…read morejust go in and let the staff know I was ready at any time. To my surprise they seen me and I was so happy. I completed the pre-paperwork online which was great. I used a Groupon and they had it already so I didn't need to look for it. The staff were so friendly and kind. The test was complete within minutes. I did drive from San Jose but now I really enjoyed my experience. I guess I will be driving from San Jose from now on for my test. Call me a creature of habit! I love great service. The testing center is upstairs. The bathroom is so clean. The decor is beautiful. I enjoyed the entire experience. Go check them out! I'm a regular now ! I'm now able to know my body composition which helps me know what I need to do to continue to be healthy. Your health is important and getting a Dexa scan can start you on your way! I % recommend this business for Dexa scan. Ask them about their other services. Stay healthy

Bumping up a star: they did reach out to me and offered a complementary reschedule. I did a…read morefollow-up visit and was very pleased. The technicians are great and their "Scan and Go" offering is truly efficient as an in-and-out - about five minutes from walking in to walking out.

Brought my daughter here due to a referral from her orthodontist. From the very 1st call the…read morerepresentative was far from friendly. I called to get basic info and availability. The staff wasn't courteous at all as I was trying to read off the info from the referral to help everyone save time so they were aware of what type of imaging my daughter would need. This was my first time coming here and only reason why I chose this location was because geographically it was close to home. Perhaps the other locations are better.. or so I hope. Only reason I give them 2 stars is because they were able to fit her in today which was ideal due to my availability.. otherwise they'd get just the 1 star due to their customer service.

The female who did.my xray was really nice and funny. The other was nice but not funny at all. Well…read moreit was good

My previous 2 star review was ONLY because it takes many months to get an appointment at the…read moreStanford Campus Radiology department. That said, once is arrived at the Samaritan Drive Campus, the efficiency, Professionalism and warmth/empathy of the staff exceeded my expectations. The parking is easy, and the waiting areas are attractive, updated, spacious and comfortable. Although I had to drive over to the Samaritan Drive Campus, once there everything went smoothly, and the actual Mammogram took less than 40 minutes. For this reason, I am updating my review. The Patient Experience is outstanding! Word to the wise: if you want a mammogram on the Stanford Campus, then schedule it 4 months in advance.

Unbelievably bureaucratic and incompetent. Just trying to schedule an appointment is an ordeal…read morerequiring much time and energy. You will also encounter systemic as well as personal rudeness. And they don't provide adequate prep instructions. The whole department should be replaced by AI.