I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

Highly recommend this place! Last year I had a MRI on my shoulder. No problems at all and I liked…read morethe smaller office setting vs. the hospitals. This year my husband needed an MRI on his knee. We waited over a week for his doctor's office to get approval from our insurance company. With no approval in sight, I decided to make an appointment with CA Advanced Imagining just to get our name in the appointment book. I told Andrea about the wait time for our approval - she got our information and called our insurance and got approval in less than two hours! I'm so grateful for this since my husband has been limping around and in pain for days. I feel that although the doctor's office said our insurance was "pending" and they can take up to 7 business days to approve, I don't think the called it in at all since Andrea got in done in two hours. Husband was in and out in an hour and he's giving the place a thumbs up too.

So I was referred here by SOAR, same as everyone else. And by referred, I mean that SOAR basically…read moretold me to come here, so I don't have much choice. I've had 3-4 MRI's here, the most recent being today. Contrary to the other people's reviews, I've found the staff overwhelmingly friendly and nice. I have never had to reschedule an appointment, nor have I shown up and had the appointment changed/cancelled...so I can't speak to those reviews. Since it's scheduled through SOAR, you make your appointment at SOAR so you don't really interact with CAI's schedulers yourself really. I like that they offer you music to listen to throughout the experience(a very wide variety: rock, country, classical, etc. all kept up to date) and I find the facilities nice and clean. However, what knocks this place down stars is the quality of the MRI itself. I've had MRI's from a number of other places in the bay area and I think CAI's machines are the most uncomfortable ones I've been in. Not to say that MRI's are ever great experiences, but these are particularly bad. The table that you lay on gets completely wobbled when the MRI machine is in action, which causes your arms and hands to become tingly/numb...making it very hard to remain still. If you put your hands on your stomach, with your elbows still resting on the board, sometimes it becomes very painful as the board shakes and irritates your funny bone/arm bones. The board also has a sandpaper like texture to it, so I would say it's quite uncomfortable against my back, even though they lay down paper on it and I'm wearing a gown. It feels like your skin is on gravel. And finally, though it's nice that they offer you music, their headphones are really uncomfortable. Something about the way they hook up to the machine, it's difficult to lay your head straight while wearing them. So often I find my neck in pain as I agree to a kind of awkward head position that I can't move for the duration of the MRI. Basically, this is a fine place but not the best. If I didn't have to go here, however, I wouldn't.

I was able to watch a nature screen and music during scan. The hour went fast. I wanted to know…read moremore about my heath and discovered the analysis of what i can now discuss with my doctor 10 minute visit

Update is that still unable to download the files after trying various different things and they…read morestill have not provided more information. Because they are doing your whole body the timing/sequence of their imaging is faster than diagnostic so they miss a lot. I don't want to say that people will not find a few things and it is a quick way to get general information that can help you with your health decisions so if you have the money perhaps but it's very limited, I personally might do it once every 5 years or so but not sure I will spend that kind of money annually unless they can improve the technology for scanning within a one hour time block and given the position you are laying in because that also impacts what they can tell you. They did find one thing for me for follow up and I know someone else where they found one thing for follow up.

They have some of the best prices for DEXA scans in the Bay Area, and their services are very…read moreaffordable. The online account provides the full report for every scan, so you can review the results yourself and use Google or AI to better understand anything you have questions about. Unlike some other places that charge an additional fee for "report analysis" after the scan, everything is already included. In my opinion, the extra analysis fee at some places just feels like another way to make more money off you.

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

Stanford Medical ordered the MRI and scheduled it to be done here, in downtown Palo Alto. It's an…read moreeasy trip off of the 101. There is plenty of parking. Easy dropoff access for those with mobility issues. Lovely neighborhood pocket park right around the corner should you need a place to just breathe. Variety of restaurants and cafes on the next block north if you need a bite to eat. Waiting room is smallish and has a tv running nonstop in one corner. There is also a charging station for phones and tablets.

Great place to feel awful. Better place for all the great care and assistance. Thanks .read more

Excellent caring, professional, staff, and outstanding doctor. It was easy to get an appointment…read moreand office follow through was great. Had injections for my stiff and sore neck, after an MRI. Procedure was quick, painless, and proved to be successful. Movement, stiffness and pain have improved significantly. Highly recommend.

Let me begin by saying the professionalism and treatment at the actual procedure center was top…read morenotch (would give it a 5). But their billing department would receive a negative 5 from me. When I checked in for my appointment for my back rhizotomy over a year ago I was told (they had also confirmed this prior to the apt) that if I paid $540 upfront, that would be the entire cost for the procedure center. I have since received numerous bills for $21,000 from their billing dept. And they have not returned my many phone calls. This has been going on for months now. There is obviously a huge disconnect, but now I am extremely hesitant to ever do another back procedure there!

Unbelievable! They cancelled and rescheduled my appointment FOUR times! Excuses were various: No…read moreNurse available for the contrast, machine is down, machine is down, no nurse available for the contrast. My sense is that I would be putting my life at risk to undergo an MRI at such a flakey establishment so I will insist that my physician at SOAR Medical come up with another provider.

If I could give this location 0 stars I would. I called SimonMed 10 times today, 8 times yesterday,…read moreand not a single person EVERY picked up. Even worse? My in person experience. When I arrived, it was approximately 12:45pm and nobody was there. I guess they were at lunch, but there wasn't a sign on the door and at 1:15pm, the doors were still locked and I had a 1pm appointment. Save your time and take your business to another business that appreciates your.

This is my 2nd visit to DexaFit. I am so happy I found them on Groupon because it has helped me to…read morelearn more about my body composition and the changes I need to make in order to improve my overall health. I drive from San Jose and I love the environment and the ladies that work there. They're so nice beautiful and your best cheerleaders ! I am a Registered Nurse with over 25 years of experience critical care included and they teach me things to help me improve my health and wellbeing. I also own a Bodysculpting business and refer all my clients to get a Dexascan done. I love San Carlos DexaFit because they did my 1st scan and I am a creature of habit. I also love that they have an app that I can have at my hands to refer to and track my progress. It's a great feeling to improve your health and wellbeing for the best quality of life! Thank you DexaFit for my wake-up call ‍‍‍‍‍

Bumping up a star: they did reach out to me and offered a complementary reschedule. I did a…read morefollow-up visit and was very pleased. The technicians are great and their "Scan and Go" offering is truly efficient as an in-and-out - about five minutes from walking in to walking out.

My previous 2 star review was ONLY because it takes many months to get an appointment at the…read moreStanford Campus Radiology department. That said, once is arrived at the Samaritan Drive Campus, the efficiency, Professionalism and warmth/empathy of the staff exceeded my expectations. The parking is easy, and the waiting areas are attractive, updated, spacious and comfortable. Although I had to drive over to the Samaritan Drive Campus, once there everything went smoothly, and the actual Mammogram took less than 40 minutes. For this reason, I am updating my review. The Patient Experience is outstanding! Word to the wise: if you want a mammogram on the Stanford Campus, then schedule it 4 months in advance.

Unbelievably bureaucratic and incompetent. Just trying to schedule an appointment is an ordeal…read morerequiring much time and energy. You will also encounter systemic as well as personal rudeness. And they don't provide adequate prep instructions. The whole department should be replaced by AI.

Had last minute labs ordered that we stopped by for the blood draw at Quest and it was a fairly…read moredecent visit; the customer service was good. The only reason I deducted a star is that instead of opening at 7 as they said on their website they opened 10 mins late. Overall the check in was easy, they have a small tablet to sign in, then they call your name and draw in a small room. They did a decent job overall

I came in as a walk in understanding that I might have to wait 30-60 min. After waiting 35 minutes,…read morethe lab tech saw 1 person and said nothing to me. She finally came out and said she closes in 10 minutes and can only see the 1 other walk in that was there waiting. Really, really bad service, inefficient use of time and very poorly run. I wouldn't waste my time even if I had an appointment.