As a retired dentist myself, I am rather selective about who is my dentist. Dr. M is a true…read moreprofessional in every sense of the word. His philosophy is much like my own- treat patients with care and do no harm. He is true to that in every respect. He is a highly skilled practitioner and his hygienists have that gentle touch that I think everyone prefers. His office is very modern and he employs the latest in dental technology. We have discussed many dental topics and it is obvious to me that he stays on top of the latest research and techniques. His "chairside" manner is always professional, calm, and reassuring. He kept me informed at every step along the way. I recommend his 100%.

They cancelled my appointment with no notice, no update no nothing. I had to take off work since my…read moreappointment was at 2:15pm, walk in there and for my surprise I'm not scheduled. They were not professional enough to let me know if advance that I no longer had an appointment. They absolutely lack of professionalism and ethics.

On 12-12-24, we paid Family Smiles over $14,000 to fix my sons teeth. Its now 1-7-26 and the…read moreservices were never completed because Dr. Carlson moved and the new dentist refused to finish the work.

I have a fear of dentists because of childhood trauma so i didnt take great care of my teeth. One…read moreof my tooth had some fragments break off so i had to get it fixed. I called got an appt pretty quick and i gotta say Mr Carlson you did great other than the numbing needle pokes which werent bad i felt nothing just a bit of pressure. Now thats what i call a great experience. He explained everything and was cery professional. And the filling was done in no time. His helpers are very nice and professional as well. I will defenitely be coming back with my family and our dental needs thank you so much!!!!

I don't typically leave negative reviews, but I feel this experience should be shared…read more I came in for a scheduled cleaning and filling appointment and was later informed the filling would actually require a root canal. The hygienist rescheduled my cleaning so I would not have to wait an extended period after the treatment plan changed. At checkout, the front desk told me the hygienist was not allowed to make that change and that I would be charged a same-day cancellation fee. When I questioned this, I was called argumentative and was refused the opportunity to speak with a manager or someone else in the office. Another patient in the lobby overheard the conversation and made a comment that I had done nothing wrong and the girl treated her similarly. I completed the patient survey and requested a call back to discuss my concerns, but never received a response. I ultimately decided to get a second opinion, and I'm glad I did, as another issue was identified that had not been brought to my attention during my visit. The combination of poor communication, lack of follow-up, and concerns about my overall experience is extremely disappointing. I hope the office takes this feedback seriously and works to improve the patient experience moving forward.

Quality of care was very poor. I left because of problems with their work. Administratively…read morebeyond poor. Gives the impression that they don't care about the patient, just about making money.

This is a wonderful office with excellent staff. They are very professional, welcoming, and…read morereally make every process comfortable. The hours are also very accommodating.

Dr. Gardner is one of the best dentist that I have ever been to! The staff is super friendly. The…read moreoffice looks like a HGTV episode. It's very clean, comforting and relaxing. I had a general cleaning done and I've never left a dental appointment happier. I highly recommend this place! You won't be disappointed :)

Dr Hatcher and his staff make your visit extremely comfortable. They are pleasant and welcoming…read more From the moment you walk in, through your treatment and checking out you are treated with friendliness. Dr Hatcher explains everything he is doing and has a gentle touch. I highly recommend Lifetime Dental.

Many visits to this office. I really don't enjoy dentist visits but somehow these folks can really…read moreput you at ease and get their work done in quick time getting their patients in and out quickly. I can also add that I have never experienced any pain during any of my visits. I gladly suggest this dentist office to others whenever asked.

Everyone at every level was both friendly and professional. Comfort was constantly offered and…read moremonitored. My surgeon, Dr. Ponsford, reflects the professionalism of a person who is confident in his skills as well as being a genuinely good guy. He worked with me to afford the best sedation plan and, I, thankfully, remember none of the procedure. He made sure to call me at the end of the day to check on how I was doing, followed shortly by the clinic staff. I look forward to my follow up visit as the implant process continues.

I was referred to Dr Dacy by another local dentist for a bone graft in connection with an implant…read moreprocedure. Dr Dacy performed this procedure with amazing ease without the necessity of general anesthesia. The procedure was successful, and my implant is doing well. I think Dr Dacy is a highly skilled dentist and will definitely recommend him to anyone. Boerne is lucky to have him practicing here.

The women try hard and work great. They are kind and courteous. The 2 men who are brand new are…read morelikely not from Texas at all because they were not very nice at all. Gangs of New York style doctors. I am a Texan who went to this business as a child growing up and then my doctors retired. I recently found a WOMAN who has been a dentist for over 25 years who was nice to me. She just gave me a night guard and sent me on my way. These doctors want us to pay them lots of money and they dont actually want to save your teeth. I know that because the doctors that used to work at this place named Lutrell and Gomillion told me dentists like to have you with bad teeth so they can make money. Don't trust dentist, vets and doctors always. Especially when they are mean to you and don't care about you at all. Like these men acted randomly towards me. As a mom and as a lady? I have never felt such disgusted and disdain as both of these dentist acted towards me just for being late driving in to an appointment. I was shocked the ladies working there for 20 years did not get vacations and bonuses. If the men took over that office go ask them if they got anything for Christmas the first 3 years. Instead of vacations they didn't get anything and I asked them. I asked the short doctor if he gave them anything there is a photo right there of the employees in Hawaii and my previous doctor did that. He said oh maybe we should do something- this was 3 years into their takeover. I have a great woman who has been doing teeth for as long as Gomillion and Luttrel and literally went to high school with their employees. I had my child and my mom's birthday and frankly they could have just said nice words. But only those who are nice and have nice people skills are capable of doing that. It's a gift to a few and a skill learned by many. It's odd when they are not my boss & they can't even care for their own employees openly and brag about it to me at all. Never artificially written. Written by me after getting great care from a 25 year long dentist who was professional kind and wanted their patients to morally and ethically be ok. I think a long time ago they could have literally called and said I'm sorry you felt that way but maybe their mom and dad never taught them to have any manners at all? Who knows. Do better men. Have a great day yall.

Best view of any dentist office in the state of Texas! Boerne Dental Center is worth checking out…read moreif you're in the market for a dentist. The front desk staff, Lynett (my dental hygienist), and Dr. Simpson were all top tier and made it an awesome experience.

THEY DESTROYED MY TEETH!!!! The ABSOLUTE WORST place that I've ever had the nightmare of dealing…read morewith! They are a literal circus of unskilled, unprofessionals! They always tried to schedule me with a different person each visit, during my attempt at having dental work done. They even had the nerve to tell me one of them was a dentist, but I looked him up and he was still in school and no other dentist was overseeing him when he butchered my gums!!!! This was a VERY SCARY experience and I honestly can't believe anyone still goes there or that they are in business. They are SCAMMERS who take your money and give you poor quality STUDENTS with no supervision. They are SHAMEFUL and need to be SHUT DOWN and license REVOKED!!!

Terrible customer service. Raymond the office manager is somehow in charge and he is destroying the…read moreimage and reputation of the clinic. I wrote each dentist a physical letter explaining our awful experience with the front desk. I handed the letters to the hygienist and she promised to hand them directly to the dentists. Its been weeks and I haven't heard back. Now my friend's appointments got cancelled after I warned her about the mismanagement. It's time to post the negative review, unfortunately. They do NOT care. We schedule my family of four regular cleaning appointments 6 months ahead. We get confirmation via email. Then our appointments get cancelled. We prioritize our dental appointments. Every one in my family adjusted their schedule for this. I call the office. Raymond says they called the business day before to confirm and we didn't answer so our appointments were cancelled. I told him there were ZERO missed calls and ask him to provide proof they called. He didn't care. We said we had email and texts. He said ignore all email and texts that confirmed the appointments. He said they don't send email and text anymore and they will call one or two days before the appointments (not set time) and if we do not answer to confirm over the phone the appointments are cancelled because they're tired of no shows. What!!!??? How does this make any sense? We always show up. We confirmed appointments over the email confirmation email but now if you miss a call you lose your spot? We work. We can't just pick up every call but they NEVER called. We are at the six months which makes it tricky to find a new dentist quickly so I ask to reschedule. Raymond says he won't put the kids appointments together everyone must have separate days because they're tired of multiple no shows a day. Again, what do we have to do with this? We never cancelled! We always showed up. I reschedule and when I make it to my appointment I'm waiting in the lobby when I see a lady getting upset at the front desk. She missed a call from the office so now her appointments are cancelled. She shows her phone. No missed calls. They do NOT care! Then I get called up. I get a proposed plan and must pay $200 for X-rays today or I won't get my cleaning. What? Why didn't you mention this prior to my appointment? I called my insurance. I've had my X-rays but they want more. The lady that's at the front desk upset tells me they did the same thing last time to her husband but they charged him $50 not $200 for the exact same thing. I tell her they just lied to me about a phone call to confirm our appointments so they cancelled our appointments too. We never had a missed call either. She walks out upset. I went back for my cleaning but the hygienist told me the dentist won't let her proceed unless I pay for the X-rays. I said they just surprised me with the bill at the front desk after they cancelled all our appointments for no reason. I told her I wrote the dentists and I'd like to inform them in case they're unaware of what's going on. She said she would give the letters to them. I said I can not in agreement with the way the office is running things and how X-rays are keeping me from my 6 month cleaning my insurance pays for. I'm not even sure I'm continuing here so I excused myself and left. Today my friend shows me her texts. Both her kids appointments she confirmed last week are cancelled. She made sure to call and confirm because I warmed her. She calls and surprise Raymond doesn't care. Supposedly it's because their hygienist just quit. But her kids see two different hygienists so that doesn't make sense. This place is going down hill quick. I would blame Raymond but after I wrote the dentists letters, they're aware so they are part of the problem themselves. They do NOT care. Dentists, I'm still hoping you'll reach out to me IF you care at all about what your office is doing. I left you ALL my contact info.

This is the worst run dental office that I have ever been to. I had an appt this morning at 8am,…read morereceived reminders on last Friday and again this morning. as I arrived this morning at 745a, I received a call from the office that they needed to move my appt to 8:30a I like most people have a job. I just met Raymond the office manager and he told me to leave. Unbelievable customer service for a business that used to be the best in Boerne. I hope that the new owners of this office sees this message and trains the staff on how to treat their loyal patients. Raymond doesn't have a supervisor, at least he wouldn't give me a name. Do not take your business here.

My former review of Dr. Wade Hundley from long ago has not changed. He is simply the BEST dentist I…read morehave ever seen in my life. I just had another procedure today, and was anxious about it. It was seamless - like every other procedure this outstanding dentist has performed on my teeth over the years. I cannot recommend this remarkable dentist enough to the public!!

Great Dentist, he is adamant that you feel no pain. Very…read morepersonable w/ interesting stories. Staff was friendly and efficient, 5 's up!