I don't typically leave negative reviews, but I feel this experience should be shared…read more I came in for a scheduled cleaning and filling appointment and was later informed the filling would actually require a root canal. The hygienist rescheduled my cleaning so I would not have to wait an extended period after the treatment plan changed. At checkout, the front desk told me the hygienist was not allowed to make that change and that I would be charged a same-day cancellation fee. When I questioned this, I was called argumentative and was refused the opportunity to speak with a manager or someone else in the office. Another patient in the lobby overheard the conversation and made a comment that I had done nothing wrong and the girl treated her similarly. I completed the patient survey and requested a call back to discuss my concerns, but never received a response. I ultimately decided to get a second opinion, and I'm glad I did, as another issue was identified that had not been brought to my attention during my visit. The combination of poor communication, lack of follow-up, and concerns about my overall experience is extremely disappointing. I hope the office takes this feedback seriously and works to improve the patient experience moving forward.

Quality of care was very poor. I left because of problems with their work. Administratively…read morebeyond poor. Gives the impression that they don't care about the patient, just about making money.

This lady is a great dentist. Always prompt, thorough, and friendly. After the move, I had to…read morechange to another dentist, but she was amazing in her office, knowledge, and ability to work with patients. Recommend her completely.

Dr. Myers is amazing. The office is clean, the staff is professional and knowledgeable. Will…read moredefinitely be back with the rest of my family.

I've been a patient of Dr. Austin's since 2016 and I would trust anyone else with my family's…read moreteeth. I have two daughters and he and his staff have been nothing short of incredible. Always kind. Always patient. Another plus for me is that Dr. Austin always has the newest technology. You can sit back in the seat and watch exactly what is going on, which has always made me feel far more comfortable. As long as we are in SA, we'll be patients of Joshua Austin, DDS..

Two years with Dr. Austin-good preventive and emergency dentist. Good-natured hygienists, customer…read moreservice, and clear billing. Overall excellent experience.

This is a wonderful office with excellent staff. They are very professional, welcoming, and…read morereally make every process comfortable. The hours are also very accommodating.

Dr. Gardner is one of the best dentist that I have ever been to! The staff is super friendly. The…read moreoffice looks like a HGTV episode. It's very clean, comforting and relaxing. I had a general cleaning done and I've never left a dental appointment happier. I highly recommend this place! You won't be disappointed :)

Dr Hatcher and his staff make your visit extremely comfortable. They are pleasant and welcoming…read more From the moment you walk in, through your treatment and checking out you are treated with friendliness. Dr Hatcher explains everything he is doing and has a gentle touch. I highly recommend Lifetime Dental.

Many visits to this office. I really don't enjoy dentist visits but somehow these folks can really…read moreput you at ease and get their work done in quick time getting their patients in and out quickly. I can also add that I have never experienced any pain during any of my visits. I gladly suggest this dentist office to others whenever asked.

On 12-12-24, we paid Family Smiles over $14,000 to fix my sons teeth. Its now 1-7-26 and the…read moreservices were never completed because Dr. Carlson moved and the new dentist refused to finish the work.

I have a fear of dentists because of childhood trauma so i didnt take great care of my teeth. One…read moreof my tooth had some fragments break off so i had to get it fixed. I called got an appt pretty quick and i gotta say Mr Carlson you did great other than the numbing needle pokes which werent bad i felt nothing just a bit of pressure. Now thats what i call a great experience. He explained everything and was cery professional. And the filling was done in no time. His helpers are very nice and professional as well. I will defenitely be coming back with my family and our dental needs thank you so much!!!!

As a retired dentist myself, I am rather selective about who is my dentist. Dr. M is a true…read moreprofessional in every sense of the word. His philosophy is much like my own- treat patients with care and do no harm. He is true to that in every respect. He is a highly skilled practitioner and his hygienists have that gentle touch that I think everyone prefers. His office is very modern and he employs the latest in dental technology. We have discussed many dental topics and it is obvious to me that he stays on top of the latest research and techniques. His "chairside" manner is always professional, calm, and reassuring. He kept me informed at every step along the way. I recommend his 100%.

They cancelled my appointment with no notice, no update no nothing. I had to take off work since my…read moreappointment was at 2:15pm, walk in there and for my surprise I'm not scheduled. They were not professional enough to let me know if advance that I no longer had an appointment. They absolutely lack of professionalism and ethics.

I cannot let anyone come here it's been such an uncomfortable experience despite costing an…read moreabsolute fortune. They tried to skip my temporary fills even though I paid for and confirmed them. My $1700/tooth veneer fell off within a week and they spent the whole session making fun of me. They offered the $49 new patient cleaning but it's actually $225 and only after a week of them messing up the appointment. The hygienist broke off a retainer bracket and wouldn't go get the dentist to glue it back on. Then she told the receptionist it was just because "I was too tired...?" I've had it. Yall ask for a review every time so here it is. UPDATE: the below reply is indicative of my experience, as I'm clearly not happy and they can't even understand that. They're assuming a lot arrogantly. My bite alignment is ruined and painful, my veneers that were promised to last 20 years broke within a week, they broke my braces, refused to fix it, and made my teeth shift. Every step of the way they continue to avoid accountability

Excellent Dr. and staff. Thank you Dr. Moore and Samantha for giving me a new smile and a wonderful…read moreexperience. If you are looking for a dentist they are the best and I highly recommend them !!!!!!!!!!!!!!

We waited 2 weeks for an appointment & on the day of they said they don't accept our insutance-my…read moreson has been in a lot of pain & now we are left to start the process somewhere else. EXTREMELY UNPROFESSIONAL AND UNCARING

Thanks David! David's care and attention with the procedure was spectacular. I received a filling…read moreand the process couldn't have gone smoother. A big thanks to the office for seeing me within the hour day after I discovered the issue. Kyle Norton

The women try hard and work great. They are kind and courteous. The 2 men who are brand new are…read morelikely not from Texas at all because they were not very nice at all. Gangs of New York style doctors. I am a Texan who went to this business as a child growing up and then my doctors retired. I recently found a WOMAN who has been a dentist for over 25 years who was nice to me. She just gave me a night guard and sent me on my way. These doctors want us to pay them lots of money and they dont actually want to save your teeth. I know that because the doctors that used to work at this place named Lutrell and Gomillion told me dentists like to have you with bad teeth so they can make money. Don't trust dentist, vets and doctors always. Especially when they are mean to you and don't care about you at all. Like these men acted randomly towards me. As a mom and as a lady? I have never felt such disgusted and disdain as both of these dentist acted towards me just for being late driving in to an appointment. I was shocked the ladies working there for 20 years did not get vacations and bonuses. If the men took over that office go ask them if they got anything for Christmas the first 3 years. Instead of vacations they didn't get anything and I asked them. I asked the short doctor if he gave them anything there is a photo right there of the employees in Hawaii and my previous doctor did that. He said oh maybe we should do something- this was 3 years into their takeover. I have a great woman who has been doing teeth for as long as Gomillion and Luttrel and literally went to high school with their employees. I had my child and my mom's birthday and frankly they could have just said nice words. But only those who are nice and have nice people skills are capable of doing that. It's a gift to a few and a skill learned by many. It's odd when they are not my boss & they can't even care for their own employees openly and brag about it to me at all. Never artificially written. Written by me after getting great care from a 25 year long dentist who was professional kind and wanted their patients to morally and ethically be ok. I think a long time ago they could have literally called and said I'm sorry you felt that way but maybe their mom and dad never taught them to have any manners at all? Who knows. Do better men. Have a great day yall.

Best view of any dentist office in the state of Texas! Boerne Dental Center is worth checking out…read moreif you're in the market for a dentist. The front desk staff, Lynett (my dental hygienist), and Dr. Simpson were all top tier and made it an awesome experience.